Shotfield Medical Practice: appointments, phone, online requests, prescriptions and blood tests
Shotfield Medical Practice is an NHS GP surgery at Jubilee Health Centre, Shotfield, Wallington, Surrey SM6 0HY. This guide gives the practical route for phone/video consultations, Contact Us Online, NHS App, Patient Access, repeat prescriptions, blood tests, test results, registration, Jubilee Health Centre confusion, transport, parking barrier, CQC status and urgent-care choices.
Use this for: appointment access, GP phone/video consultation arrangement, prescription queries option 3, results questions, new-patient help, online-service problems, access needs, Jubilee Health Centre confusion and general surgery contact.
Shotfield Medical Practice
Jubilee Health Centre
Shotfield
Wallington
Surrey
SM6 0HY
There are two GP practices and several community/hospital services at this site. Check your appointment or letter carefully before calling or attending.
Open directionsChoose the right Shotfield route before you call
Use this quick decision hub before waiting on the phone, submitting the wrong online form or attending the wrong service at Jubilee Health Centre.
Life-threatening emergency
Call 999. This includes chest pain, stroke signs, severe breathing difficulty, collapse, serious bleeding, severe allergic reaction or someone not responding.
Urgent but not life-threatening
Use NHS 111 online or call 111, especially when the surgery is closed.
Need GP help
Call 020 8669 7612 to arrange a telephone or video consultation, or use Contact Us Online for non-urgent requests.
Non-urgent medical/admin query
Use Contact Us Online. The practice says you do not need to be registered for Patient Access or the NHS App to use this route.
Repeat prescription
Use the repeat prescription form, Patient Access, NHS App, pharmacy request, paper slip, prescription box or post. Do not phone repeat requests.
Blood test booking
Book through the Epsom and St Helier Sangix system or automated booking line 0203 376 6430. Bring your blood-test form.
Opening hours, phone hours and extended appointments
The official opening page says reception is normally open Monday to Friday from 8am to 6:30pm. Phones are available Monday to Friday from 8am to 6:30pm, excluding bank holidays.
| Access point | Official timing / rule | Patient action |
|---|---|---|
| Reception | Monday to Friday, 8am–6:30pm. | Use for normal surgery access and reception help. |
| Phones | Monday to Friday, 8am–6:30pm, excluding bank holidays. | Call 020 8669 7612 during normal weekday hours. |
| After-hours instructions | Outside normal hours, phone the normal surgery number and follow recorded instructions. | Use NHS 111 or 999 depending on urgency. |
| Door lock warning | Doors are locked at 6:30pm. | Appointments after this are by appointment only. |
| Early appointments | Some additional booked appointments from 7:30am on Tuesday or Thursday. | Use only if booked and instructed. |
| Late appointments | Some additional booked appointments until 7:30pm on Monday or Wednesday. | Buzz the intercom if attending when the building is not normally fully open. |
Appointments: phone/video consultation, urgent help and cancellation routes
The official opening page says if you feel you need to speak with a GP, call the surgery to arrange a telephone or video consultation. The online services page also gives non-urgent online routes.
Use 999 for life-threatening emergencies and NHS 111 if urgent but not life-threatening, especially when the surgery is closed.
Contact Us Online can be used for medical or admin issues without needing Patient Access or NHS App registration.
Phone 020 8669 7612 if you need to arrange a telephone or video consultation or cannot use online tools.
Clear symptoms, dates, medicines, access needs and callback details help the team route you safely.
The practice says these routes can make/cancel appointments, request repeats, see test results and view medical records.
Online services: Contact Us Online, NHS App, Patient Access and online forms
Shotfield offers multiple online routes. The key is choosing the correct one, because Contact Us Online is different from Patient Access and the NHS App.
| Online route | Use for | Important note |
|---|---|---|
| Contact Us Online | Non-urgent medical or admin request to the practice. | No Patient Access or NHS App registration is needed. |
| NHS App | Appointments, repeat prescriptions, results and medical record access where enabled. | Use official NHS App sign-up and login only. |
| Patient Access | Appointments, repeats, results and medical record access where enabled. | If not registered, use the official consent/access forms. |
| Online Forms | Other requests, including repeat prescriptions. | The practice says online forms can be used even without Patient Access or NHS App registration. |
Phone scripts for Shotfield Medical Practice
Hello, my name is [name]. My date of birth is [date]. I am registered with Shotfield Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving / affecting daily life]. My best callback number is [number]. Is this best for a phone/video consultation, face-to-face appointment, online request, nurse appointment, pharmacist, NHS 111 or 999?
I am submitting a non-urgent medical/admin request. The issue is [one clear sentence]. I have had it since [date]. I have tried [self-care/medicine]. I need [advice / appointment / sick note / prescription query / result query / admin help]. My contact number is [number].
Hello, I have a prescription query, not a repeat request by phone. My name is [name], date of birth [date]. The medicine is [name]. The issue is [missing item / pharmacy problem / hospital letter / monitoring review / holiday supply]. Can I speak to the prescribing clerk via option 3?
Repeat prescriptions: 3 working days, 10-day limit and option 3 queries
Shotfield says repeat prescription requests must reach the practice at least 3 working days, but not more than 10 days, before medication is required. Repeat prescription requests are not taken over the phone.
Minimum time
Allow at least 72 working hours / 3 full working days for the GP practice to process the prescription.
Not too early
Repeat prescriptions cannot be issued more than 10 days before they are due and may be rejected.
No phone repeats
The practice does not take repeat prescription requests over the telephone to avoid mistakes and congestion.
Option 3 queries
The prescribing clerk is available 8:30am–11am Monday to Friday for prescription queries, not repeat requests.
| Need | Best route | Important detail |
|---|---|---|
| Order repeat medication | Repeat Prescription form, Patient Access, NHS App, pharmacy request, request slip, prescription box or post. | Do not phone repeat requests. |
| Missing item / change / review due | Phone option 3 for the prescribing clerk, 8:30am–11am Monday to Friday. | The clerk can answer queries or pass them to pharmacist/GP if needed. |
| Hospital medication change | Wait for the hospital letter or drop a copy at reception if you have one. | The practice cannot action hospital changes until the letter is received. |
| Hospital outpatient prescription | Urgent hospital medicine should usually be taken to the hospital outpatient pharmacy. | Non-urgent outpatient prescriptions dropped at the surgery may take up to two weeks. |
| Medication review message | Book the requested review. | Ignoring review messages can delay future prescriptions. |
| Fear of flying | The practice says doctors have decided not to prescribe diazepam for fear of flying. | Use the official diazepam information page for more context. |
Blood tests: Sangix booking, automated line and form warning
Shotfield says blood-test booking moved from Swiftqueue to Sangix from 1 February 2024. Patients can book online through Epsom and St Helier blood-test booking or use the automated booking line.
| Blood test step | What to do | Important note |
|---|---|---|
| Booking system | Use Sangix / Epsom and St Helier blood test booking. | Swiftqueue is no longer the named route from 1 February 2024. |
| Phone booking | Call automated booking line 0203 376 6430. | Use this if online booking is not suitable. |
| Before attending | Bring your blood test form. | Do not attend without the form unless you were told otherwise. |
| Reminders | Email and text reminders may be used. | Check contact details are correct. |
Test results: online access and when to ask the practice
The official online-services page says Patient Access or the NHS App can be used to see test results where enabled. Use the practice route if you cannot see a result, do not understand it, or were asked to arrange follow-up.
| Situation | Best action | Practical note |
|---|---|---|
| Want to view results online | Use NHS App or Patient Access if your access is enabled. | Online services page lists “see test results” as an available function. |
| Result not visible | Use Contact Us Online or phone the surgery. | Some results may not appear immediately or may need clinician review. |
| Hospital ordered the test | Contact the hospital/specialist service first where appropriate. | The ordering service is usually best placed to explain its result. |
| Abnormal or urgent concern | Do not wait for online access if symptoms are worsening. | Use the GP, NHS 111 or 999 route depending on severity. |
Register with Shotfield Medical Practice
The NHS profile says Shotfield Medical Practice is currently accepting new patients. Use the official registration route and check whether your address is inside the practice area before relying on the listing.
Confirm the current registration route, forms and any boundary rules before applying.
The NHS profile says the practice is currently accepting new patients, but the practice can still apply its registration area rules.
If you take regular medicine, do not wait until you run out before switching GP.
Use the official registration instructions for what to submit.
Wrong-practice and Jubilee Health Centre confusion
Shotfield’s official about page says it is one of two GP practices located at the site and is not responsible for all other services there, including community and hospital services.
| Service / name | What to know | Action |
|---|---|---|
| Shotfield Medical Practice | This GP surgery uses phone 020 8669 7612. | Use this page if your GP practice is Shotfield. |
| Wallington Family Practice | Separate GP practice at the same site. | Call Wallington Family Practice directly on 020 8669 6186. |
| Community/hospital service | Shotfield is not responsible for every service inside Jubilee Health Centre. | Check your appointment letter or call the Jubilee information desk numbers if needed. |
| Jubilee information desk | Practice page lists 07593 500163 or 07808 264662. | Use for community/hospital service enquiries when your letter is unclear. |
| Community cardiology | Jubilee page says it is no longer provided at Jubilee Health Centre. | It is listed as The Old Court House Surgery, Throwley Way, Sutton SM1 4AF. |
Public transport to Shotfield Medical Practice
The official contact page gives clear public-transport notes for patients travelling to Jubilee Health Centre.
Train
Wallington Station is a short walk away, with regular trains to Sutton, Croydon and London.
Bus
151 and 410 stop almost outside. 127, 455, 463, 154, 157 and S4 stop a short walk away.
Parking, disabled drop-off and barrier warning
The official contact page says an automated barrier entry and exit system has been introduced for the front disabled parking and drop-off area.
Disabled parking/drop-off
Check the barrier rules before arriving. The practice links to an important notice for patients and visitors.
After-hours entry
Doors are locked at 6:30pm. For booked extended-hours appointments, you may need to buzz the front-door intercom.
CQC rating, training practice and practice profile
CQC lists Shotfield Medical Practice, formerly Dr Lings & Partners, at Jubilee Health Centre West, Shotfield, Wallington SM6 0HY, with an overall rating of Good. The official about page says Shotfield is an accredited training practice and hosts GP registrars.
| Profile item | Practical meaning |
|---|---|
| CQC overall rating | Good. |
| Former name | CQC lists the practice as formerly Dr Lings & Partners. |
| Training practice | GP registrars are fully qualified doctors receiving specialist GP training and may hold clinics like GPs. |
| Other site services | Shotfield is not responsible for all community and hospital services in Jubilee Health Centre. |
Helpful video: how to submit a medical request online
The official Online Services page links to an Accurx patient-triage demo for submitting medical requests. Use this if you are unsure how Contact Us Online style forms work. VideoObject schema is not added because upload-date details were not verified here.
Map and directions
Address: Shotfield Medical Practice, Jubilee Health Centre, Shotfield, Wallington, Surrey, SM6 0HY. Use this map for travel planning only. Confirm the exact clinic, GP practice or hospital service before travelling.
Official sources used for this guide
This guide converts official Shotfield, NHS and CQC information into practical patient steps. Always confirm live details before travelling, booking, registering, ordering medicine or using another Jubilee Health Centre service.
Official Shotfield website · Contact page · Opening hours · Appointments · Online services · Repeat prescriptions · Blood tests · Test results · New patient registration · Jubilee Health Centre · About page · NHS profile · CQC profile · NHS 111 online