Shakespeare Road Medical Practice: appointments, eConsult, opening hours and patient help
Shakespeare Road Medical Practice is based at Shakespeare House Health Centre, Shakespeare Road, Popley, Basingstoke, RG24 9DT. The practice currently uses a Total Triage model built around eConsult for routine requests, while patients who need more urgent same-day help can call or attend reception.
Use this number if you need same-day urgent medical help while the surgery is open, cannot use eConsult, need reception support, have a prescription or registration problem, or require help completing an online request.
Shakespeare Road Medical Practice
Shakespeare House Health Centre
Shakespeare Road
Popley
Basingstoke
RG24 9DT
Practice email:
hiowicb-hsi.srmp@nhs.net
For urgent clinical problems, use the telephone or an appropriate urgent-care route rather than relying on email.
Shakespeare Road Medical Practice opening hours
The current official contact page lists the same weekday opening period each day.
| Day | Opening hours | Useful patient note |
|---|---|---|
| Monday | 8:00am–6:30pm | Routine online consultation access is also published from 8am to 6:30pm. |
| Tuesday | 8:00am–6:30pm | Keep your phone available after submitting a triage request. |
| Wednesday | 8:00am–6:30pm | If a problem needs same-day attention, phone rather than relying on a routine online response. |
| Thursday | 8:00am–6:30pm | Check current practice notices before travelling around training or holiday periods. |
| Friday | 8:00am–6:30pm | Order routine medicine early enough to allow three working days. |
| Saturday | Closed | Use NHS 111 for urgent non-life-threatening problems. |
| Sunday | Closed | Call 999 for a life-threatening emergency. |
Total Triage and eConsult: how the appointment system works
The practice describes its appointment model as Total Triage using eConsult. Instead of every request becoming a direct GP booking, the information is reviewed first so the practice can decide the safest and most appropriate next step.
For non-urgent matters, use eConsult. If you need medical attention more urgently on the same day, the practice says to phone or come to reception.
Give clear information about the main problem, symptoms, duration, relevant medicines and a reliable way for the practice to contact you.
The practice can decide whether you need GP advice, an urgent or future appointment, an investigation or another healthcare professional.
The practice specifically says patients may be directed to services such as community pharmacy or physiotherapy, or given appropriate self-care advice.
The online-services page says the practice aims to respond to routine online requests by the end of the next working day.
Call or attend the surgery. The Care Navigator team can complete the same eConsult health questionnaire with you.
Who might handle your request?
Shakespeare Road describes a multi-professional primary-care team. The person best placed to help is not always a GP.
GP
For problems needing GP assessment, diagnosis, prescribing decisions or continuing medical management.
Advanced clinician
The practice lists Advanced Clinical Practitioners and paramedics as part of its wider clinical team.
Practice nurse
For vaccinations, screening, long-term-condition reviews and other nursing care where appropriate.
Clinical pharmacist
For medicine reviews, prescribing support and medication-related questions.
Physiotherapist
Some musculoskeletal problems can be directed to physiotherapy rather than waiting for a traditional GP appointment.
Social prescribing or mental health
The current practice team also includes social-prescribing and mental-health roles for appropriate non-GP needs.
Appointments: practical details patients can use
Shakespeare Road’s appointment page gives several useful details that go beyond simply telling patients to “book online”.
Want a particular GP?
If you want to speak to a specific GP, the practice asks you to submit the eConsult on one of that GP’s usual working days. Availability is not guaranteed.
Blood-test appointment
Do not book a blood test unless one of the practice doctors or nurses has asked you to have one.
Child health problem
The practice says its online appointment system can also gather information for some problems affecting children.
Administrative help
The online system can also be used for requests involving sick notes, test-result questions and doctor’s letters where appropriate.
Repeat prescriptions: three full working days
Shakespeare Road provides an online repeat-prescription form and Patient Access route. The practice explicitly says it does not accept routine prescription requests over the telephone.
| Prescription issue | Current practice guidance |
|---|---|
| Patient Access user | Log in and request eligible repeat medication through Patient Access. |
| No Patient Access account | Use the practice’s repeat-prescription online request form. |
| Pharmacy route | The practice says you can also ask your usual pharmacy to send the request. |
| Telephone request | Routine repeat requests are not accepted by phone. |
| Normal processing | Allow three full working days. |
| Request after 9:30am | It is treated as received on the next working day for processing purposes. |
| Urgent medicine | The practice asks urgent medication requests to be made before 2:30pm and limits same-day urgent prescribing to specified safety-critical medicines or patient groups. |
For wider NHS guidance on repeat medicines, medication reviews and urgent medicine problems, see the Medication Practices patient guide.
Test results, letters and online record access
The practice encourages use of the NHS App and other approved online services for routine patient tasks. Current practice guidance says patients can use online services to see test results and parts of their GP health record where access is available.
Test-result question
Use the practice’s online consultation system for a routine result query, or check the NHS App if the result is visible there.
GP record access
The practice supports online access to GP record information and says reception can help if you need information from your record but do not use an online account.
Home visits: who the practice says they are for
Shakespeare Road asks patients to attend the surgery where possible because clinicians can see more patients there and have better examination facilities. The practice nevertheless provides home visits where medically appropriate.
| Situation | Practice guidance |
|---|---|
| Terminally ill | The practice lists this as a reason a home visit may be appropriate. |
| Housebound | Home visits may be provided when the patient cannot reasonably attend the surgery. |
| Severely ill and unable to mobilise | The practice lists this as another situation where a home visit may be appropriate. |
| Baby or small child | The practice asks parents to bring babies and small children to the surgery where possible and says it will do its best to see them promptly. |
Register with Shakespeare Road Medical Practice
The current NHS profile says the surgery is accepting new patients. Shakespeare Road also provides its own online registration form and says it aims to process a new registration within 48 hours.
Make sure the surgery is still accepting new patients when you apply because registration status can change.
Use the Shakespeare Road new-patient registration page rather than sending medical information to a directory or unofficial contact form.
The form includes basic identity and contact details, NHS number if known, language needs and health information. It also asks whether an interpreter or communication support is needed.
Shakespeare Road states that it aims to process new-patient registrations within 48 hours.
Services available through the practice team
The practice publishes a broad range of general-practice, preventive and long-term-condition services.
Screening and prevention
Current services include cervical screening, NHS health checks, flu vaccination, pneumococcal vaccination and shingles vaccination.
Long-term conditions
The practice supports conditions including asthma, COPD, diabetes, cardiovascular disease and hypertension through its multi-professional team.
Contraception
The practice lists routine and emergency contraception and works with local sexual-health services where another service is more appropriate.
Pregnancy care
Shakespeare Road provides antenatal and postnatal support and works with local community midwifery services.
Child health
The practice lists childhood immunisations and works with health visitors around child development checks.
Older people and carers
The practice describes extended health checks, structured medication reviews and support for registered carers.
Interpreter, communication and chaperone support
Shakespeare Road publishes specific advice for patients who need communication support rather than assuming every patient can manage a standard telephone or face-to-face appointment.
Interpreter
The practice says interpreter services cover many languages. Patients should tell the surgery at least three days before the appointment where possible so the service can be arranged.
Chaperone
You can bring an appropriate chaperone or ask reception when making the appointment if you would like the practice to provide one.
Cannot use the internet?
Call or attend reception. Care Navigators can help complete the eConsult questionnaire.
Reasonable adjustments
Tell the practice about communication, disability or other access needs when arranging care so the team has an opportunity to make appropriate adjustments.
Complaints and feedback
The current contact page links to the practice’s complaints process and Friends and Family Test. Use the formal complaint route when you need an issue investigated or a response about your care.
Useful complaint details
- Date and approximate time.
- Appointment or service involved.
- What happened.
- How it affected you.
- What response or outcome you want.
CQC: recent 2025 assessment, report published in 2026
The current CQC record is much more recent than many GP practice ratings. Shakespeare Road Medical Centre, the regulated service at the same address, was assessed from 12 to 17 November 2025. The report was published on 27 January 2026.
| CQC area | Current rating |
|---|---|
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |
CQC carried out the current assessment of Shakespeare Road Medical Centre.
CQC’s current quality-question pages record ratings including Good for Safe and Outstanding for Responsive.
The current assessment report was published.
Map and directions to Shakespeare House Health Centre
Shakespeare Road Medical Practice
Shakespeare House Health Centre
Shakespeare Road
Popley
Basingstoke
RG24 9DT
What to do when Shakespeare Road Medical Practice is closed
| Situation | Use this route |
|---|---|
| Life-threatening emergency | Call 999. |
| Urgent but not life-threatening | Use NHS 111 online or call 111. |
| Minor illness or medicine advice | Ask a community pharmacist where appropriate. |
| Routine eConsult request | Submit during the practice’s published online-consultation availability when the service reopens. |
| Routine repeat prescription | Use the normal online prescription route and allow three full working days. |
Official sources and verification
- Shakespeare Road Medical Practice — current official practice homepage
- Current phone, address, email and opening hours
- Current online services and eConsult guidance
- Total Triage and appointment guidance
- Current medication and prescription guidance
- New-patient registration form and processing guidance
- Services, home visits, interpreters and practice team
- 2026 contract and patient-service updates
- NHS Shakespeare Road Medical Practice profile
- Current CQC Shakespeare Road Medical Centre profile
Last verified: 21 September 2026.