Emergency first: This is an independent patient guide, not the NHS/HSC and not Quayside Medical Practice. Call 999 for chest pain, stroke signs, severe breathlessness, collapse, heavy bleeding, serious injury, severe allergic reaction, seizure not stopping, acute confusion, or someone not responding. When the surgery is closed and the problem is urgent but not life-threatening, the official practice page directs registered patients to Western Urgent Care on 02871 865195.
Derry GP surgery action guide
Quayside Medical Practice Derry: appointments, prescriptions, results, registration and out-of-hours help
Quayside Medical Practice is a GP surgery on Strand Road in Derry. This guide is built for quick decisions: call the surgery, request a home visit, check test results, order prescriptions, register, use Western Urgent Care, or prepare for a visit.
Need help?
GP routeAppointments, reviews, results
Rx routeOnline, paper or post
OOHWestern Urgent Care
✓Right route found
Main surgery phone
Use this number for: appointments, care navigation, registration help, repeat-prescription setup help, acute prescription timing, home-visit requests, test-result queries, interpreter needs, contact-detail updates and general reception enquiries.
Official address
Quayside Medical Practice
82–84 Strand Road
Derry
BT48 7NN
Use the full Strand Road address because several unrelated “Quayside” GP practices exist in England.
Open Google directionsPhone
02871 262790
Address
82–84 Strand Road, Derry
Doors open
9am–5:45pm Mon–Fri
Out of hours
02871 865195
Quick answer: Quayside Medical Practice Derry is at 82–84 Strand Road, Derry, BT48 7NN. The main phone number is 02871 262790. The practice doors are listed as open to the public from 9:00am to 5:45pm Monday to Friday, with urgent telephone cover until 6:00pm. Repeat prescriptions cannot be ordered by telephone and need three full working days / 72 hours. Out of hours, registered patients are directed to Western Urgent Care: 02871 865195.
Start here: what do you need today?
Pick your task first. Each card gives the route, the action and the mistake to avoid.
I need an appointmentReception will ask brief details for care navigation.Appointment steps
I need repeat medicineNo phone repeats. Use online, paper or post.Prescription route
I need test resultsCall after enough time has passed, between 11:00 and 12:30.Result steps
I want to registerMust live within 6 miles while list is open.Register steps
I need a home visitOnly if housebound or too ill to attend; call before 10:30am.Home visit rules
Surgery is closedWestern Urgent Care for urgent out-of-hours GP help.Call out-of-hours
I need interpreter helpTell reception before the appointment.Interpreter note
I need private reportSome non-NHS work attracts a fee.Private services
I am travelling thereMap, Strand Road arrival tips and what to bring.Map checklist
Check first: this is Quayside Medical Practice in Derry, not another Quayside GP
There are several UK GP sites with “Quayside” in the name. This page is for the Derry practice only.
| Correct for this page | Do not confuse with | Why it matters |
|---|---|---|
| Quayside Medical Practice 82–84 Strand Road, Derry, BT48 7NN Phone 02871 262790 | Quayside practices in England, including Sussex, Manchester or Grimsby search results. | Opening hours, prescription email/routes, out-of-hours numbers, NHS App rules and staff names can be completely different. |
Local search tip: when using maps, taxis or a family member’s phone, search “Quayside Medical Practice Strand Road Derry BT48 7NN,” not just “Quayside Medical Practice.”
Opening hours and when the surgery is closed
| Time / service | Official detail | What to do |
|---|---|---|
| Monday–Friday opening | 9am to 6pm. | Use routine surgery routes during weekday opening. |
| Public doors | Doors open to the public from 9:00am to 5:45pm, except public bank holidays. | Do not arrive late expecting full reception service. |
| Urgent telephone cover | A staff member remains available from 5:45pm to 6:00pm for urgent telephone enquiries. | Use only for urgent issues that cannot wait. |
| Saturday and Sunday | Closed. | Use out-of-hours if urgent and 999 if emergency. |
| Staff/GP training | Practice may close from time to time for training; posters and phone message give details. | Check official notices before travelling. |
| Out-of-hours GP help | Western Urgent Care: 02871 865195 from 18:00–08:30 weekdays and from 18:00 Friday until 08:30 Monday. | Use only if it genuinely cannot wait until the surgery reopens. |
| Emergency | Call 999. Official page gives chest pain and/or shortness of breath as emergency examples. | Do not call the practice first for life-threatening symptoms. |
Derry timing tip: if you work nearby on Strand Road or in the city centre, do prescription slips, registration papers and reception tasks before 5:45pm, because public-door access is not listed after that time.
Appointments: care navigation, cancellation, interpreter and late arrival rules
When you call for an appointment, reception asks for a brief outline of the issue. The official page says this is care navigation: staff help route you to the right professional, but they do not make clinical decisions.
1
Say what you need in one sentence.
Example: “I have had worsening chesty cough for five days and I am breathless walking upstairs.”
Example: “I have had worsening chesty cough for five days and I am breathless walking upstairs.”
2
Answer care-navigation questions.
Reception may route you to GP, practice nurse, social worker, mental health professional or practice-based pharmacist.
Reception may route you to GP, practice nurse, social worker, mental health professional or practice-based pharmacist.
3
Ask for an interpreter early.
If you require an interpreter to attend with you, notify reception so they can arrange this.
If you require an interpreter to attend with you, notify reception so they can arrange this.
4
Cancel as soon as possible if you cannot attend.
The practice warns that patients who fail to attend three appointments in 12 months may be removed from the practice list.
The practice warns that patients who fail to attend three appointments in 12 months may be removed from the practice list.
5
Arrive on time.
The official page says if you are late you may not be seen, and may not be able to rearrange until the next working day except for a medical emergency.
The official page says if you are late you may not be seen, and may not be able to rearrange until the next working day except for a medical emergency.
Simple phone script
Hello, my name is [name]. Date of birth: [date]. I am registered at Quayside Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving / affecting work or sleep]. I take [regular medicines]. Is this best for a GP, nurse, pharmacist, mental health professional, social worker, home visit, out-of-hours or 999?
| Appointment need | Best route | Bring / prepare |
|---|---|---|
| New symptom | Phone practice during opening hours. | Start date, severity, what you tried, regular medicines. |
| Medication query | Reception can direct complex queries to practice pharmacist. | Medicine name, strength, pharmacy, side effect/question. |
| Mental health / social issue | Care navigation may route to mental health professional or social worker. | Safety risk, urgency, support needed, contact number. |
| Interpreter needed | Tell receptionist before appointment. | Language and any communication needs. |
| Can’t attend | Contact practice as soon as possible. | Cancel early so another patient can use the slot. |
Repeat prescriptions: no telephone requests, allow 72 hours
The official prescription page says repeat prescription requests are not accepted by telephone. Plan ahead and use the correct route.
1
Use online services if set up.
Download/complete the online-services registration form, return it to the surgery, and wait for the setup code.
Download/complete the online-services registration form, return it to the surgery, and wait for the setup code.
2
Use the paper route if needed.
Leave your repeat slip with required items clearly marked at reception or in the postbox at the entrance.
Leave your repeat slip with required items clearly marked at reception or in the postbox at the entrance.
3
Use post if you cannot attend.
Send the request to Quayside Medical Practice, 82–84 Strand Road, Derry, BT48 7NN. Include a stamped addressed envelope if you want it posted back.
Send the request to Quayside Medical Practice, 82–84 Strand Road, Derry, BT48 7NN. Include a stamped addressed envelope if you want it posted back.
4
Allow three full working days.
The practice says repeat prescriptions need 72 hours. Weekends and bank holidays do not count.
The practice says repeat prescriptions need 72 hours. Weekends and bank holidays do not count.
5
Need acute medicine?
Acute prescription requests may be telephoned between 10:00–12:00 and 14:00–16:00 weekdays. The doctor may ask you to make an appointment instead.
Acute prescription requests may be telephoned between 10:00–12:00 and 14:00–16:00 weekdays. The doctor may ask you to make an appointment instead.
| Prescription question | Official answer | Patient action |
|---|---|---|
| Can I order repeats by phone? | No. Repeat prescription requests are not accepted by telephone. | Use online, paper slip or post. |
| Can the chemist order for me? | Official page says from 2 September 2024 you will no longer be able to order repeat prescription at the chemist. | Set up online services or use paper/post route. |
| How long does it take? | Three full working days / 72 hours. | Order before you are near your last few tablets. |
| Acute prescription timing | Phone 10:00–12:00 or 14:00–16:00 weekdays. | Before 11:00 may be ready at 14:00; after 11:00 may be ready at 17:00. |
| Annual medication review | Patients on repeat medication are asked to see a doctor, nurse practitioner or practice nurse at least once a year. | Book review when shown on repeat slip to avoid prescription delays. |
| Medicine side effects | Reception may direct complex questions to the practice pharmacist. | Have medicine name, dose and pharmacy ready. |
Prescription mistake to avoid: do not leave repeat medicine until the final day. Allow 72 working hours plus extra time for weekends, bank holidays, pharmacy collection, practice closures and medication reviews.
Test results: call between 11:00 and 12:30 after enough time has passed
The practice says patients should check results themselves after the expected waiting time has passed. Reception staff are not qualified to comment clinically on results.
1
Ask at the test appointment when results are expected.
Different blood, urine, scan and x-ray results can take different times.
Different blood, urine, scan and x-ray results can take different times.
2
Call only after enough time has passed.
The official result page says to call between 11:00 and 12:30.
The official result page says to call between 11:00 and 12:30.
3
Understand receptionist limits.
Reception can pass on information but cannot clinically interpret results.
Reception can pass on information but cannot clinically interpret results.
4
Results usually go only to the patient.
The practice has confidentiality/data-protection rules. Results are only given to the person they relate to unless permission exists or the patient cannot understand them.
The practice has confidentiality/data-protection rules. Results are only given to the person they relate to unless permission exists or the patient cannot understand them.
5
Arrange follow-up if needed.
If a doctor review, repeat test or treatment discussion is needed, book the correct appointment.
If a doctor review, repeat test or treatment discussion is needed, book the correct appointment.
Result-call script: “I had [test type] on [date]. I was told results may be back by [date]. Can you tell me the clinician comment and whether I need a follow-up appointment?”
Join the practice: 6-mile radius, documents and no online registration
The official registration page says the practice accepts registration requests while the list is open and the person lives within a 6-mile radius of the practice.
1
Check distance first.
The practice states a 6-mile radius while the list is open.
The practice states a 6-mile radius while the list is open.
2
Collect the application form from reception.
The practice says registration is not available online at this time.
The practice says registration is not available online at this time.
3
Bring required documents.
Completed application form, medical card if you have one, and two forms of ID: one confirming address and one photographic.
Completed application form, medical card if you have one, and two forms of ID: one confirming address and one photographic.
4
Wait for verification.
Application documents are verified by the assistant practice manager.
Application documents are verified by the assistant practice manager.
5
Attend new registration appointment.
The practice says an appointment is allocated within 2 weeks of receiving completed documents.
The practice says an appointment is allocated within 2 weeks of receiving completed documents.
| Registration item | What the page says | Action |
|---|---|---|
| Practice area | Within 6-mile radius while list is open. | Check before collecting forms. |
| Application form | Available at reception. | Complete fully before submission. |
| Medical card | Bring it if you have one. | Do not delay if you do not have one; ask reception. |
| ID | Two forms: one address, one photographic. | Prepare before visiting. |
| Online registration | Not possible at this time. | Use reception route. |
| Documents received after acceptance | Written appointment confirmation, practice leaflet, benzodiazepines leaflet, violence/aggression policy and DNA policy. | Read before your registration appointment. |
Repeat medicine warning: if you are switching GP and take regular medication, arrange enough supply and keep a printed/photo medication list before transferring.
Home visits: call before 10:30am and explain why travel is not possible
The practice encourages patients to attend the surgery because equipment and facilities are better. A home visit may be requested only if you are housebound or too ill to visit.
| Home-visit question | Official guidance | What to say |
|---|---|---|
| When should I call? | Before 10:30am. | Call early, especially for frail/housebound patients. |
| Who can request? | Patients who are housebound or too ill to visit the practice. | Explain why the patient cannot safely attend. |
| Who decides urgency? | GP decides whether the medical condition requires a visit and how urgently. | Give symptoms, risk factors, medicines and contact number. |
| Who calls back? | House-call requests are dealt with by the GP on call, who speaks with you to assess the best response. | Keep phone nearby and answer unknown numbers. |
| Community nurse / health visitor? | Community nurse may visit if referred by GP; health visitor may visit after a baby or for a child under five. | Ask whether GP, nurse or health visitor route is right. |
Online forms and review routes
The official online forms page lists condition-review forms that can help the practice update clinical information without using a generic appointment request.
Asthma review
Breathlessness review
Contraceptive pill review
Epilepsy review
Hypothyroidism self assessment
Male urinary tract assessment
Patient Health Assessment PHQ-9
Smoking review
Update health details
Form tip: use the form only when it matches your need. For urgent symptoms, serious deterioration or emergency signs, phone the practice, Western Urgent Care or 999 as appropriate.
Referrals and self-referrals
The official referrals page says most specialist referrals require seeing or speaking with a GP, but some local services allow self-referral.
| Referral need | What the practice page lists | Action |
|---|---|---|
| Anxiety / depression / stress | Self-referral options are listed. | Use the official referrals page or ask reception if unsure. |
| Drugs and alcohol | Self-referral category is listed. | Use direct support if suitable. |
| Sexual health | Self-referral category is listed. | Use local self-referral route when appropriate. |
| Smoking cessation | Self-referral category is listed. | Use support route instead of waiting for GP appointment. |
| Weight management | Self-referral category is listed. | Check eligibility and local options. |
| Young carers | Self-referral category is listed. | Use the direct support route if relevant. |
| NHS e-Referral tracking | Practice says you should receive a letter within 2 weeks with booking details and passwords. | Use date of birth, reference number and password to track. |
Patient records, consent, carer details and contact updates
The patient-record page explains that medical data may be shared between health providers only with consent and on a need-to-know basis. It also links to forms for carers, personal details and patient-record updates.
| Need | Why it matters | Action |
|---|---|---|
| Carer status | Practice can record that someone supports the patient. | Use the carer form or tell reception. |
| Phone/email/address update | Appointments, results, letters and callbacks may fail if details are old. | Update as soon as details change. |
| Record sharing | Shared data can help GP, district nurses and other care teams. | Ask what sharing you are consenting to. |
| Representative asking for results | Confidentiality rules apply. | Arrange permission before someone else calls. |
Doctors, nurses and wider practice team
The official staff page lists doctors, nurses, healthcare assistants, reception, practice management, health visitors and multidisciplinary staff.
| Team | Names / role listed | Useful patient context |
|---|---|---|
| Doctors | Dr Liam Foy, Dr Martina Molloy, Dr Gavin McAteer, Dr Edward Devlin, Dr Karen Bryson. | Named GP availability can change; accept the right clinician where possible. |
| Nurses | Clare McAuley, Jennifer Barnes, Aisling Parke. | Useful for chronic reviews, immunisations, smears, dressings and nursing appointments. |
| Healthcare assistants | Aiveen McKinney, Louise Deery, Mary Sharkey. | May support measurements, checks and practice clinic tasks. |
| Reception | Receptionists are the first contact point and direct patients to the right person. | Give clear reason for contact; staff follow confidentiality rules. |
| Multidisciplinary team | Social Worker, Social Work Assistant, Mental Health Practitioners and Practice Pharmacists. | Care navigation may route you here instead of a GP when more appropriate. |
| Health visitors | Support babies, children under five and pregnant women/families. | May visit after baby or for newly registered child under five. |
Non-NHS services and private paperwork
Some work is not covered by the NHS contract and may attract a fee. The official non-NHS services page says reception staff can advise on charges and appointment availability.
Med
Medicals
Pre-employment, sports, driving, HGV and PSV medicals may be private work.
Form
Forms and reports
Insurance claim forms, medical reports and passport signing may attract charges.
Travel
Travel / abroad paperwork
Prescriptions for taking medication abroad and vaccination certificates may be non-NHS work.
Note
Private sick notes
Private sick notes are listed as an example of non-NHS work.
Private-work script: “I need [form/report/certificate]. Who is asking for it, what deadline applies, what fee may apply, and do I need a GP appointment or can I leave the paperwork at reception?”
Access, arrival and local Strand Road tips
The official pages do not publish a detailed public parking-fee table. Use the map and allow extra time around Strand Road and the Derry city-centre/Foyle-side traffic area.
Map
Use full address
82–84 Strand Road, Derry, BT48 7NN. This avoids confusion with other Quayside surgeries.
Time
Arrive early
The practice warns late patients may not be seen and may need to rearrange on the next working day.
Lang
Interpreter
If you need an interpreter, tell reception before the appointment so arrangements can be made.
Bring
Bring useful items
Medication list, allergies, forms, letters, ID if registering, phone, glasses/hearing aids and any carer/consent information.
Urgent route: 999, Western Urgent Care, surgery or pharmacy?
| Problem | Use this | Why |
|---|---|---|
| Life-threatening symptoms | 999 | Emergency ambulance/urgent response needed. |
| Urgent out-of-hours GP need | Western Urgent Care: 02871 865195 | Practice-listed out-of-hours route for registered patients. |
| Routine appointment or review | Practice: 02871 262790 | Use during practice opening hours. |
| Medicine side-effect or minor medicine question | Community pharmacist / practice pharmacist route. | Pharmacist can often advise; complex issues can be directed by reception. |
| Repeat prescription | Online services, paper slip or post. | Phone repeat requests are not accepted. |
Map, directions and Derry visit checklist
Address: Quayside Medical Practice, 82–84 Strand Road, Derry, BT48 7NN. Use the map for planning only and check official notices before travelling.
Before leaving home
Check whether you need GP surgery, pharmacy, Western Urgent Care or 999. Bring medicines, allergies, forms, letters, ID if registering, and appointment details.
Send to a driver or carer
Quayside Medical Practice, 82–84 Strand Road, Derry, BT48 7NN. Phone 02871 262790. Out-of-hours urgent GP: 02871 865195.
Official action links
Use these official resources after choosing the right route above.
Official Quayside Medical Practice website · Contact page · Opening hours · Appointments · Prescriptions · Test results · Join the practice · Patient record · Services we provide · Online forms · Referrals · Our staff · Non-NHS services · Western Urgent Care
Quayside Medical Practice Derry FAQs
What is Quayside Medical Practice Derry phone number?
The main surgery phone number is 02871 262790.
Where is Quayside Medical Practice?
Quayside Medical Practice is at 82–84 Strand Road, Derry, BT48 7NN.
What are Quayside Medical Practice opening hours?
The official page lists Monday to Friday as 9am to 6pm. The doors are open to the public from 9:00am to 5:45pm, except public bank holidays.
What happens after 5:45pm?
The practice says a member of staff continues to be available between 5:45pm and 6:00pm for urgent telephone enquiries.
What is the out-of-hours number for Quayside Medical Practice Derry?
For urgent advice and treatment when the practice is closed, the official page directs registered patients to Western Urgent Care on 02871 865195.
Can I order repeat prescriptions by phone?
No. The official prescription page says repeat prescription requests are not accepted by telephone.
How long do repeat prescriptions take?
The practice says to allow three full working days, also shown as 72 hours, and to remember weekends and bank holidays.
How can I order a repeat prescription?
Use online services once registered, leave the marked repeat slip at reception or in the entrance postbox, or send the request by post to Quayside Medical Practice, 82–84 Strand Road, Derry, BT48 7NN.
Can my chemist order my repeat prescription?
The official page says that from 2 September 2024 patients will no longer be able to order repeat prescriptions at the chemist.
When can I request an acute prescription?
The official page says acute prescription requests may be telephoned between 10:00–12:00 and 14:00–16:00 each weekday. The doctor may ask you to make an appointment instead.
When should I call for test results?
The official test-results page says to call between 11:00 and 12:30 once enough time has passed for the result to be available.
Can reception explain my test results?
The practice says reception staff are not qualified to comment on results. They can pass on information, but clinical interpretation or follow-up should come from a clinician.
Can someone else collect my test results?
The practice says results are only given to the person they relate to unless that person has given prior permission or is not capable of understanding them.
How do I register with Quayside Medical Practice?
The practice accepts registration requests while the list is open and the person lives within a 6-mile radius. You need a completed application form from reception, medical card if you have one, and two forms of ID, one confirming address and one photographic.
Can I register online?
The official registration page says it is not possible to register online at this time.
How long does new registration take?
The practice says application documents are verified by the assistant practice manager, who will allocate a new registration appointment within 2 weeks of receiving completed documents.
How do I request a home visit?
Call reception before 10:30am where possible. Home visits are for patients who are housebound or too ill to visit the practice, and the GP decides whether a visit is needed and how urgent it is.
What if I am late for my appointment?
The official appointment page says if you are late you may not be seen and may not be able to rearrange until the next working day, except in a medical emergency.
Can Quayside arrange an interpreter?
Yes. The official appointment page says if you require an interpreter when seeing your doctor, notify the receptionist so this can be arranged.
Does the practice offer online forms?
The official online forms page lists forms including asthma review, breathlessness review, contraceptive pill review, epilepsy review, hypothyroidism self assessment, male urinary tract assessment, PHQ-9 and smoking review.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, HSC, Western Urgent Care or Quayside Medical Practice. This guide is for general patient information only. Opening hours, phone numbers, registration status, prescription rules, out-of-hours arrangements, staff details, online forms and services can change. Always confirm important details with the official practice website, Western Urgent Care, NI Direct, NHS/HSC services or the surgery before relying on them.
Quayside Derry
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