Monkfield Medical Practice Cambourne | NHS GP Surgery

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Emergency first: MedicalPracticeUK.org is an independent information website, not Monkfield Medical Practice or the NHS. Call 999 if someone is seriously ill or injured and their life is at risk. For urgent medical help that is not life-threatening when the practice is closed, use NHS 111 online or call 111.
Great Cambourne NHS GP patient guide

Monkfield Medical Practice Cambourne: online requests, appointments, prescriptions and patient help

Monkfield Medical Practice is at Sackville House, Sackville Way, Great Cambourne, Cambridge, CB23 6HL. Its current contact system puts an AccuRx online form at the centre of many medical, administrative and prescription requests, while telephone and reception access remain available for patients who cannot use the form.

Choose the right route Use online contact correctly Map and parking
1. Send your request
2. Care navigation The team reviews the information and routes medical, administrative or prescription requests.
✓3. Next step GP, nurse, pharmacist, admin response, appointment or another service.
Main practice telephone
01954 282153

Use the main number if you need appointment help, cannot complete the online form, need a home visit, have a test-result question, need registration support, or have an accessibility or interpreter need.

Call Monkfield Official practice website
Practice address

Monkfield Medical Practice
Sackville House
Sackville Way
Great Cambourne
Cambridge
CB23 6HL

Out of hours: 111

The practice says it does not accept general enquiries by email. Use its online Contact Us form instead. A separate email address is published specifically for prescription enquiries.

Telephone
01954 282153
Postcode
CB23 6HL
Normal hours
Mon–Fri 8:00–6:30
NHS organisation code
D81637
Fast answer: Monkfield Medical Practice is at Sackville House, Sackville Way, Great Cambourne, Cambridge, CB23 6HL. The phone number is 01954 282153. Normal opening is Monday to Friday, 8:00am–6:30pm. The practice says its online AccuRx Contact Us form is the quickest route for most medical, administrative and prescription queries, but it is not an out-of-hours or emergency service.

Start here: choose the correct Monkfield route

The practice uses different routes for medical help, repeat medicines, results and home visits. Starting with the right one avoids unnecessary calls or forms.

You need Best first step What to know
Life-threatening emergency Call 999 Do not use the practice form or wait for a GP reply.
A medical appointment or advice Use the official AccuRx appointment/contact form, call 01954 282153 or speak to reception. The practice describes its online form as the quickest route for most patients.
Administrative help Use the online Contact Us form. General email enquiries are not accepted.
Repeat prescription Use NHS App, online services or the official prescription request route. Allow up to five days for processing and request medicine before you are close to running out.
Test result Check the NHS App or call 01954 282153 after the expected result time has passed. Reception can relay recorded information but cannot clinically interpret a result.
Home visit Call reception before 10:00am. A GP decides whether a home visit is clinically necessary.
Routine evening or Saturday appointment Ask Monkfield reception about Enhanced Access. The appointment may be at another local GP hub rather than Sackville House.
Urgent help when closed Use NHS 111 online or call 111. Call 999 instead for a life-threatening emergency.

For general NHS GP terminology and processes, see the Medical Practice UK patient guide. The Monkfield-specific routes on this page take priority for this surgery.

Monkfield’s AccuRx Contact Us form: when to use it

The practice uses the secure AccuRx form at D81637 for medical, administrative and prescription issues. Monkfield says this is the quickest and simplest access route for the majority of patients.

Open Monkfield’s official AccuRx form Read the practice contact guidance
1
Choose the type of request.
Use the official form for the relevant medical, administrative or prescription issue rather than sending a general email.
2
Give enough useful information.
For a medical problem, explain the main issue, how long it has been present and what help you are requesting. Keep your phone available in case the practice needs to contact you.
3
Submit it only while the service is operating.
The practice says submitted forms are not read overnight, at weekends or on bank holidays. Its contact guidance states they are not read Monday to Friday between 6:00pm and 9:00am.
4
Use another route if you cannot complete the form.
The practice specifically keeps telephone access available for patients with accessibility needs who have difficulty using the online route.
Do not use AccuRx for an emergency. The form is not monitored continuously. Use 111 when the practice is closed and the problem is urgent but not life-threatening; use 999 for a life-threatening emergency.

Monkfield Medical Practice opening hours

Day Normal practice hours Useful note
Monday 8:00am–6:30pm Online clinical forms are not a 24-hour service.
Tuesday 8:00am–6:30pm Enhanced Access operates separately through local hubs.
Wednesday 8:00am–6:30pm Check live notices for training closures before travelling.
Thursday 8:00am–6:30pm Normal weekday service unless an official closure is published.
Friday 8:00am–6:30pm Order regular medicine early enough to cover weekends.
Saturday Closed Pre-booked routine Enhanced Access may be available at another local hub.
Sunday Closed Use NHS 111 for urgent non-life-threatening help.
Protected Learning Time: Monkfield participates in local staff-training closures. The practice’s currently published 2025/26 closure list has already passed, so this page does not present those historical dates as current. Check the live opening-hours page for any newly announced session before travelling.
Official Monkfield opening hours NHS Monkfield profile

How to request an appointment

The official appointments page gives three main starting routes: the appointment request form, telephone or reception in person.

Online request

Use the practice’s official AccuRx request form when it is open. This is useful for medical requests as well as many admin enquiries.

Telephone

Call 01954 282153 if you cannot use the online form or need help choosing the correct route.

Reception desk

You can visit the surgery and speak with a care navigator or receptionist if an in-person access route is more suitable.

NHS App

The practice promotes the NHS App for supported appointment actions, repeat prescriptions, records and test-result access.

Some appointments cannot simply be self-booked online

The practice’s appointment guidance lists nurse, phlebotomy, midwife and baby-immunisation appointments among the types that are not available through its standard online-booking route. Contact the practice so staff can book the correct appointment length and clinician.

If you are late

Monkfield says patients who arrive late may not be seen. If that happens, a new appointment may need to wait until the next working day unless the medical problem requires immediate emergency attention.

Interpreter and chaperone

Tell reception if you need an interpreter. For examinations where you want another trained person present, ask the doctor or nurse for a chaperone.

Official Monkfield appointment guidance

Evening and weekend routine appointments

Monkfield is a member of Cambs GP Network. Registered patients can be offered routine appointments at local Enhanced Access hubs outside normal surgery hours.

Current network hours

Cambs GP Network currently publishes Monday–Friday 6:30pm–10:00pm and Saturday 9:00am–5:00pm for Enhanced Access.

Not necessarily at Monkfield

Your appointment may be at a hub such as Comberton Surgery or another participating Cambridge-area practice. Reception gives you the date, time and venue.

Services available

The network lists GP, advanced nurse practitioner, nurse, healthcare-assistant, phlebotomy and cervical-screening appointments among its routine enhanced-access services.

Routine care only

The service is not a walk-in emergency clinic. Patients needing same-day urgent care should use their registered practice or 111 as appropriate.

Current Cambs GP Network Enhanced Access information

Home visits: request before 10:00am

Monkfield encourages patients to attend the surgery where clinical equipment and facilities are available. If you are housebound or too ill to attend, call 01954 282153 before 10:00am.

Be prepared to explain why travelling to the surgery is not possible. The GP decides whether the medical condition requires a home visit and how urgently it should be made.

A community nurse may visit at home when you have been referred by a GP. The practice also notes that health-visiting arrangements can apply after having a baby or for some families with young children.

Repeat prescriptions: allow up to five days

The practice supports repeat-prescription ordering through the NHS App, online services and its AccuRx route. Electronic prescribing allows most prescriptions to be sent directly to the patient’s nominated pharmacy.

Prescription issue Monkfield guidance
Standard processing Allow up to five days for the prescription request to be processed and sent to the pharmacy.
May 2026 workload advice The practice newsletter asks patients to request repeat medicines at least seven days before they run out.
NHS App Use the NHS App to order repeat medication and manage the nominated pharmacy.
Online request The AccuRx form can be used for repeat-prescription requests during its available hours.
Medication review Patients on repeat medication are asked to have a medication review at least annually.
Do not chase too early. Monkfield’s May 2026 update says repeated chasing can add pressure and delay processing. Plan regular medication at least a week ahead where possible.

The practice publishes capccg.prescriptions.mmp@nhs.net for prescription enquiries, but says general practice enquiries should use Contact Us rather than email.

Official prescription guidance

For general repeat-medicine and pharmacy information, see the Medication Practices guide.

Test results: check the expected timescale first

Monkfield does not publish one fixed turnaround time for every type of test. The practice says the clinician arranging the investigation should tell you how long the result is expected to take.

1
Wait for the expected reporting period.
Do not call immediately after a test if the clinician has told you it will take several days.
2
Check the NHS App where available.
Monkfield promotes NHS App access to test results and GP records for eligible patients.
3
Call if you need practice help.
Use 01954 282153 after sufficient time has passed.
4
Ask for clinical follow-up if needed.
Reception staff are not qualified to interpret test results. They can pass on recorded information, but clinical explanation may require a doctor or another appropriate clinician.
Confidentiality: the practice says results are normally released only to the patient concerned unless prior permission has been recorded or the patient cannot understand the information.
Official Monkfield test-results information

Fit notes and medical certificates

The practice’s current online-forms page says medical-certificate requests can be submitted online and asks patients to allow up to 72 hours for the certificate to be processed and sent.

1
Use the official online form.
Choose the medical-certificate or fit-note route when it applies to your request.
2
Give the dates and reason clearly.
Accurate dates reduce the chance that the practice needs to contact you again before processing.
3
Allow up to 72 hours.
Do not expect routine certification to be completed immediately after submission.

Register with Monkfield Medical Practice

NHS currently shows Monkfield Medical Practice as accepting new patients. The practice says it welcomes registration requests from people living in or moving to Cambourne.

1
Check the catchment postcode.
Use the official practice-area postcode search before relying on Monkfield as your new GP.
2
Open the official new-patient route.
The practice provides an online registration form through its new-patient page.
3
Complete the required information carefully.
You will be registered with one of the GPs, but the practice says patients can see any of the doctors.
4
Visiting Cambourne temporarily?
If you become ill while away from home, the practice explains that emergency GP treatment can be provided initially for up to 14 days. Longer care may require temporary or permanent registration.
Official Monkfield registration page Current NHS practice profile

If your address is closer to central Cambridge rather than Cambourne, compare the separately researched Lensfield Medical Practice Cambridge guide. Registration areas and appointment systems are different, so do not assume Lensfield’s rules apply to Monkfield.

NHS App and online access for children

Monkfield publishes a specific policy for parents or guardians who manage a child’s online GP services.

Children under 14

For practice-issued online credentials, Monkfield says parent or guardian identification is required when arranging access for younger patients.

When the child turns 14

The practice’s current online-access policy says parental access is removed at age 14 unless the young person provides written consent for it to continue.

Online record access for children involves confidentiality and the young person’s capacity to make decisions. Ask the practice if you are unsure what access is appropriate for your family rather than sharing passwords or assuming parental access continues automatically.

Services and local care routes

Monkfield’s service directory includes routine GP care alongside nurse-led clinics, community services and self-referral options.

Long-term conditions

The practice’s 2026 updates describe structured reviews for conditions including high blood pressure and diabetes, with some patients invited around their month of birth.

NHS Health Checks

The practice lists NHS Health Checks among its patient services for eligible people.

Physiotherapy

Monkfield links patients to physiotherapy and self-referral information where appropriate.

Mental health support

The service directory includes local mental-health support and self-referral routes alongside GP care.

Learning-disability reviews

The practice lists learning-disability health checks among its services.

Veteran Friendly practice

Monkfield states that it is an accredited Veteran Friendly GP Practice and encourages veteran patients to tell the practice about their service history where relevant to care.

Not every problem needs a GP appointment. Monkfield’s care navigators may direct patients to a community pharmacist, nurse, physiotherapist, mental-health route, health coach or another suitable local service.

Accessibility and parking at Sackville House

The practice contact page publishes a useful list of physical and communication facilities.

Accessibility

  • Braille translation service.
  • Disabled WC.
  • Induction loop.
  • Signing service available.
  • Step-free access.
  • Wheelchair access.

Parking

  • Patient car parking.
  • Cycle parking.
  • Disabled parking.
If you need an interpreter, signing support or another adjustment for a consultation, tell reception before the appointment where possible so the practice has time to arrange it.

Complaints, suggestions and the Patient Participation Group

Monkfield provides a dedicated complaint/suggestion form as well as a Patient Participation Group for patients who want to contribute to service improvement.

Complaint or suggestion

Use the practice’s official complaint/suggestion route for service concerns. The online form is not monitored overnight, at weekends or on bank holidays and must not be used for an emergency.

Official Monkfield complaint/suggestion form

Patient Participation Group

The practice publishes PPG meeting information and minutes and invites patients to join either its meetings or virtual participation route.

Monkfield Patient Participation Group

CQC rating: current status with historical dates

The Care Quality Commission currently displays Monkfield Medical Practice as Overall Good. Safe, Effective, Caring, Responsive and Well-led are also displayed as Good.

CQC item Published information How to interpret it
Current displayed overall rating Good This is the rating currently shown on the live CQC profile.
Report published 16 March 2017 The rating is based on historical inspection activity rather than a new 2026 inspection.
Latest CQC review 6 July 2023 CQC reviewed available information and said it had not found evidence requiring reassessment at that stage.
Do not turn CQC “Good” into a star rating. CQC regulatory ratings are not patient reviews and are not marked up as AggregateRating or Review in the structured data below.
Live Monkfield CQC profile

Map and directions to Monkfield Medical Practice

Monkfield Medical Practice
Sackville House
Sackville Way
Great Cambourne
Cambridge
CB23 6HL

Map provided for location and directions only. MedicalPracticeUK.org is not the official Monkfield Medical Practice website.
Open directions to Sackville House

When Monkfield Medical Practice is closed

Situation Use this route
Life-threatening emergency Call 999.
Urgent medical help that cannot wait Use NHS 111 online or call 111.
Urgent mental-health help The practice opening-hours page directs patients to NHS 111 and its mental-health option when appropriate.
Routine GP or admin request Use the Monkfield online or telephone route during practice hours.
Routine evening/Saturday appointment Ask the practice about pre-booked Cambs GP Network Enhanced Access rather than using it as an urgent walk-in service.

Related patient guides

Lensfield Medical Practice Cambridge

A Cambridge GP guide useful when comparing another local practice’s AccuRx, NHS App, registration and appointment routes.

Medical Practice UK patient guide

General background on NHS GP appointments, registration, prescriptions and urgent-care choices.

Medication Practices

Supporting guidance for repeat medicines, medication reviews, nominated pharmacies and prescription planning.

Shepperton Medical Practice

Another England GP guide showing how an online-request model can differ between practices; Monkfield’s own AccuRx timings and local rules remain separate.

Official sources used

Last verified: 20 September 2026.

Monkfield Medical Practice Cambourne FAQs

Where is Monkfield Medical Practice and what is its phone number?
Monkfield Medical Practice is at Sackville House, Sackville Way, Great Cambourne, Cambridge, CB23 6HL. The main telephone number is 01954 282153.
What are Monkfield Medical Practice opening hours?
The practice publishes normal opening hours of Monday to Friday from 8:00am to 6:30pm, excluding bank holidays and any separately announced training closures. Saturday and Sunday are closed.
How do I request a GP appointment at Monkfield?
Use the official AccuRx appointment/contact form, call 01954 282153 or visit reception. Monkfield says its online form is the quickest and simplest route for most patients, while telephone access remains available for people who have difficulty using it.
When is Monkfield’s online Contact Us form monitored?
The practice says forms are not read overnight, at weekends or on bank holidays and are not read Monday to Friday between 6:00pm and 9:00am. Do not use the online form for an emergency or urgent out-of-hours problem.
How do I request a home visit?
Call reception on 01954 282153 before 10:00am. Home visits are intended for patients who are housebound or too ill to attend the practice, and the GP decides whether a visit is medically necessary and how urgently it is needed.
How long do Monkfield repeat prescriptions take?
The practice asks patients to allow up to five days for a prescription request to be processed and sent to the pharmacy. Its May 2026 patient update also asks people to request repeat medicines at least seven days before they run out.
How do I get test results from Monkfield Medical Practice?
Wait for the expected reporting period given when the test was arranged, then check the NHS App where available or call 01954 282153. Reception can pass on recorded information but is not qualified to clinically interpret results.
Is Monkfield Medical Practice accepting new patients?
NHS currently shows Monkfield Medical Practice as accepting new patients. The practice says it welcomes registration requests from people living in or moving to Cambourne and provides a catchment postcode search on its registration page.
Can Monkfield patients get evening or weekend appointments?
Yes. Monkfield participates in Cambs GP Network Enhanced Access. The network currently publishes routine appointments on weekday evenings from 6:30pm to 10:00pm and on Saturdays from 9:00am to 5:00pm at local hubs. Book through your registered GP practice.
What is Monkfield Medical Practice’s CQC rating?
CQC currently displays Monkfield Medical Practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led also shown as Good. The report was published on 16 March 2017, and CQC’s latest listed review was 6 July 2023, so the rating should not be presented as a new 2026 inspection.
Independent information notice: MedicalPracticeUK.org is not Monkfield Medical Practice, the NHS, Cambs GP Network, NHS 111 or the Care Quality Commission. Online-form availability, appointment capacity, prescription processing, Enhanced Access locations, registration status, training closures and services can change. Use the official sources above for live information affecting an immediate visit or medical request.
Monkfield Medical Practice Call 01954 282153