Jubilee Medical Practice: NHS GP appointments, hours, AccuRx, prescriptions and patient help
The Jubilee Medical Practice is an NHS GP surgery at Syston Health Centre, 1330 Melton Road, Syston, Leicestershire LE7 2EQ. This practical guide explains urgent same-day access, routine appointments, AccuRx online forms, opening hours, repeat prescriptions, registration, test results, sick notes, doctors, nurses, CQC rating, parking and what to do when the surgery is closed.
Use this number for: urgent same-day access, routine appointment support if you cannot use AccuRx, prescription problems, registration questions, test-result questions, sick-note questions, cancellation, interpreter needs, access needs or if you are unsure whether to use GP, pharmacy, NHS 111 or 999.
The Jubilee Medical Practice
Syston Health Centre
1330 Melton Road
Syston
Leicestershire
LE7 2EQ
Use the full Syston Health Centre address because “Jubilee Medical Practice” can bring up other Jubilee-named surgeries in Liverpool, Gravesend, London and elsewhere.
Open directionsGoogle and Bing search-intent map for Jubilee Medical Practice
People searching this practice usually need a practical action, not a keyword list. Common searches include “Jubilee Medical Practice appointments,” “Syston Health Centre,” “phone number,” “opening times,” “AccuRx,” “repeat prescriptions,” “NHS App,” “SystmOnline,” “test results,” “sick note,” “new patients,” “doctors,” “CQC rating,” and “Jubilee Medical Centre.” This guide explains what each search means and what the patient should do next.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Jubilee Medical Practice appointments | Urgent same-day access, routine GP request route, phone times or cancellation. | Use appointments section |
| AccuRx | Online form for routine GP requests, admin questions, sick notes and prescription requests. | Use AccuRx section |
| Repeat prescriptions | How to order, when to order, processing time, EPS and pharmacy collection. | Use prescriptions section |
| SystmOnline / NHS App | Cancel appointments, order repeat medicine, view test results and medical record. | Use online services section |
| Test results | When to phone, confidentiality rules and hospital-test result route. | Use results section |
| Sick note | When self-certification is enough and when a routine GP appointment may be needed. | Use sick note section |
| New patients | Registration options, practice area and proof of address/ID. | Use registration section |
| Jubilee Medical Centre | Possible confusion with other Jubilee-named surgeries, especially Liverpool. | Check the name section |
Unique patient decision hub: choose the right Jubilee route in 60 seconds
Use this quick guide before calling, filling in AccuRx or travelling to Syston Health Centre. It helps you avoid the wrong route and makes the first contact more useful.
I need urgent GP help today
Phone the practice Monday to Friday between 8am and 10am or 2pm and 4pm. Tell the Patient Services Team clearly if symptoms are worsening or urgent.
I need a routine GP appointment
Use the AccuRx online form between 7am and 12pm and select “Medical Issue.” The practice aims to respond within 48 working hours.
I cannot use the internet
Call the practice or attend reception between 8am and 10am so staff can help you complete the form or take details for triage.
I need repeat medicine
Order only if you have less than 7 days of medication remaining. Use NHS App, SystmOnline, AccuRx admin query or repeat slip.
I need results
Check NHS App/NHS account if available, or phone between 10am and 2pm or after 4pm to avoid urgent clinic call pressure.
I need care when closed
Use NHS 111 for urgent non-emergency help between 6:30pm and 8:30am, at weekends or on bank holidays. Use 999 for emergencies.
Jubilee Medical Practice opening hours and out-of-hours help
The official website lists The Jubilee Medical Practice as open Monday to Friday from 8am to 6:30pm and closed on Saturday and Sunday. The homepage says NHS 111 should be used for urgent medical advice between 6:30pm and 8am weekdays, during weekends and on bank holidays. The appointment page separately mentions 6:30pm to 8:30am for urgent advice, so check the official page and use 111 when closed.
| Day or access route | Listed access | Patient tip |
|---|---|---|
| Monday | 8am to 6:30pm | Use urgent phone windows if you need same-day help. |
| Tuesday | 8am to 6:30pm | Good day for routine requests, registration and admin questions. |
| Wednesday | 8am to 6:30pm | Use online services for repeat medicines and routine forms. |
| Thursday | 8am to 6:30pm | Order medication early if you need it before the weekend. |
| Friday | 8am to 6:30pm | Do not leave urgent prescription or admin problems until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
How to book a Jubilee Medical Practice appointment
The appointment system has separate routes for urgent same-day needs and routine GP requests. For urgent same-day appointments, the official page says to phone Monday to Friday between 8am and 10am or 2pm and 4pm. The Urgent Access Medical Team includes a GP, paramedics and registrars, and the Patient Services Team will ask what you need help with so your request can be sent to the right professional.
Call 999 for life-threatening symptoms. Do not wait for the surgery, an online reply or a callback.
Use 8am–10am or 2pm–4pm Monday to Friday and say clearly if symptoms are getting worse.
Select “Medical Issue” and explain the problem clearly. The practice aims to respond within 48 working hours.
The official appointments page says patients without internet can call or attend between 8am and 10am to complete the form.
You can say if you prefer telephone or face-to-face, or a specific clinician, but the practice chooses the most suitable professional.
Use NHS account/NHS App or call the dedicated cancellation line option during listed hours.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at The Jubilee Medical Practice. I need help because [one clear sentence]. Is this urgent same-day, routine AccuRx, nurse/pharmacist, NHS 111 or pharmacy?
AccuRx at Jubilee Medical Practice: what to use it for
AccuRx is the practice’s online form route. The online-services page says AccuRx can be used to request a routine GP appointment, ask an admin question, get self-care/community-service information, request a sick note and order a repeat prescription. No account or login details are required.
| AccuRx need | Availability / rule | Patient tip |
|---|---|---|
| Routine medical request | AccuRx medical requests are listed as 8am–6:30pm on the online-services page; routine appointment page says use the form 7am–12pm for routine GP requests. | For routine GP appointment requests, use the morning form window because the appointment page says it is not visible after 12pm. |
| Admin query | Available in core hours 8am–6:30pm Monday to Friday | Use for forms, non-urgent admin and general practice questions. |
| Repeat prescription | Available as an online form/admin query route | Order only when you have less than 7 days of medicine remaining. |
| Sick note | Can be requested through AccuRx/admin request route | You may still need to speak to a GP depending on your case. |
| Emergency symptoms | Not suitable | Use 999 for emergencies and NHS 111 when closed for urgent non-emergency care. |
Before you call or submit an online request: practical checklist
A clear first request helps the Patient Services Team and clinical team route you safely. This is especially helpful for older patients, carers, parents, people taking several medicines and anyone who feels nervous explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need a GP, nurse, pharmacist, paramedic practitioner, test, prescription or referral.
NHS App, NHS account and SystmOnline login
The online-services page says patients can use NHS account/NHS App and SystmOnline for cancelling routine appointments, ordering repeat prescriptions, getting test results and viewing their medical record. To register for online services, the practice says patients should complete the online access application form or bring a completed form into the practice, and then bring photo ID and proof of address after authorisation.
NHS App / NHS account
Useful for cancelling routine appointments, ordering repeat prescriptions, viewing test results and checking parts of your medical record.
SystmOnline
Another official online-service route for prescriptions, test results and record access where enabled.
Registration checks
The practice says online access needs GP authorisation, then photo ID and proof of address at the surgery.
Proxy access
Carers or relatives can request proxy access, but GP authorisation and identity checks are needed.
Jubilee Medical Practice doctors and wider team
The official team page lists GP partners, salaried GPs, allied healthcare staff, nursing team, medicine team, management, administration and care navigation staff. Doctor availability can change, so use this as a team overview and ask reception if you need continuity with someone who already knows your case.
| Team | Officially listed examples | Best use |
|---|---|---|
| GP Partners | Dr Girish Purohit, Dr Nishaan Khoosal, Dr Tracy Blount, Dr Amit Bharkhada | Complex diagnoses, ongoing care, medication decisions and referrals. |
| Salaried GPs | Dr Jinal Shah, Dr Sameer Joshi, Dr Zohaib Ali, Dr Anupa Shah, Dr Rebecca Carman | Routine and urgent GP consultations based on triage. |
| Allied healthcare team | Paramedic, Advanced Clinical Practitioner, Social Prescriber, Mental Health Practitioner | Same-day problems, social support, mental health and non-GP support where suitable. |
| Nursing team | Practice Nurse Lead, Practice Nurse, Diabetes Nurse, Nurse Associate, Healthcare Assistant, Phlebotomists | Long-term condition care, diabetes, blood tests, checks, dressings and reviews. |
| Medicine team | Senior Clinical Pharmacist, Practice Pharmacist, Pharmacy Technician, Pharmacy Administrator | Medication reviews, prescription safety, medicine queries and pharmacy coordination. |
Jubilee Medical Practice repeat prescriptions
The official prescriptions page says repeat prescriptions can be ordered through NHS account/NHS App, SystmOnline, online AccuRx/admin form, or the repeat ordering slip from a previous prescription. Prescriptions are ready for collection 72 hours, not including weekends, after the order is received. The page says to order only if you have less than 7 days of medication remaining.
NHS App / NHS account
Useful for repeat prescription ordering and checking prescription status where enabled.
SystmOnline
Use your SystmOnline account or app for repeat medication requests.
AccuRx admin query
Use the online form and select Admin Query. The prescription page says this is available 24 hours, 7 days a week.
Repeat ordering slip
Use the repeat ordering slip from your previous prescription and leave it at the surgery or post it to the practice.
| Prescription issue | What it means | Practical next step |
|---|---|---|
| Less than 7 days left | The official page says this is when you should order. | Order immediately and check pharmacy after the processing window. |
| Processing time | 72 hours, not including weekends. | Requests late Friday may not be ready until the following week. |
| Pharmacy collection | EPS can send prescriptions electronically to your chosen pharmacy. | Contact your pharmacy after 72 hours to confirm receipt and collection timing. |
| Medication review needed | The practice reviews repeat medicines regularly. | Book with nurse, pharmacist or doctor when asked to avoid prescription delay. |
| Urgent medicine advice when closed | The official page directs patients to NHS 111. | Call 111 or ask a pharmacy for emergency supply guidance. |
Helpful NHS App video for prescriptions and records
This NHS App video is useful if you want to understand how the NHS App can support prescriptions, appointments and GP record access. Always follow The Jubilee Medical Practice’s own instructions for AccuRx, SystmOnline, repeat prescriptions and test results.
Test results and hospital-ordered blood tests
The official test-results page says results can be viewed through your NHS account/NHS App. If you phone the practice, call between 10am and 2pm or after 4pm. The practice explains that the phone lines are busy with urgent access calls outside those result-friendly times. Results are released only to the patient unless alternative arrangements have been agreed in writing.
| Result question | Best route | Why it matters |
|---|---|---|
| GP-ordered test | Use NHS App/NHS account or phone between 10am–2pm or after 4pm. | These times avoid urgent-access phone pressure. |
| Hospital requested blood test | Contact the hospital for the result, even if blood was taken at the practice. | The official page says hospital-requested results must be chased with the hospital. |
| Someone else wants your result | Written agreement may be needed. | Confidentiality rules mean results are normally released only to the patient. |
| Symptoms continue despite normal result | Use AccuRx or phone based on urgency. | Normal results do not always mean the symptom should be ignored. |
Sick notes, fit notes and work paperwork
The official sick-notes page says you only need a doctor’s note if you are unable to work and ill for longer than seven calendar days. For shorter illness, your employer should provide an SC2 self-certificate form. If you think you may need to be off work for more than one week, the practice advises booking a routine appointment to discuss it with a GP.
7 calendar days or less
Use employer self-certification. You usually do not need a GP sick note.
Longer than one week
Book a routine appointment to discuss a fit note if you may be off for more than seven days.
Extension request
Use the practice or online admin request route. You may still need to speak to a GP.
Hospital evidence
Sick notes are not normally backdated unless there is previous GP advice or written hospital evidence.
Register with The Jubilee Medical Practice as a new patient
The official registration page says the practice has an open list and welcomes requests from patients living in or moving to the practice area. You can register online, use a paper form from reception, or download a form and bring it to the surgery. When registering at reception, the practice asks for photo ID or birth certificate and proof of address.
Use the official registration page and practice-area link before starting the form.
You can complete the NHS online registration form, use a reception form, or download and bring a form.
The practice asks for photo ID or birth certificate and proof of address.
If you take regular medication, make sure you have enough supply while records transfer.
The practice recommends new patients undertake a health check with a practice nurse.
Services and who may help you
The practice has GPs, nurses, a diabetes nurse, healthcare assistant, phlebotomists, pharmacists, a paramedic, advanced clinical practitioner, mental health practitioner and social prescriber. This means the right person may not always be a GP.
Parking, arrival and local travel tips
The official homepage gives the surgery address at Syston Health Centre. Live parking rules can change, so use maps and local signs before leaving your vehicle. If you have mobility needs, call ahead and ask what access help is available before your appointment time.
| Travel need | Practical tip | Why it helps |
|---|---|---|
| Driving to the surgery | Use postcode LE7 2EQ and allow extra time during morning urgent-access periods. | Parking and reception may be busier around 8am–10am. |
| Medication collection | Check the pharmacy before travelling, not only the GP surgery. | The surgery may have issued the prescription, but the pharmacy may still be preparing it. |
| Mobility or disability needs | Call the practice before travelling and ask about access arrangements. | This avoids arriving without needed support. |
| Late arrival | Phone reception as soon as possible. | Short GP/nurse slots may not be able to run late safely. |
Jubilee Medical Practice vs Jubilee Medical Centre searches
Search results can mix different Jubilee-named GP services. This article is about The Jubilee Medical Practice at Syston Health Centre, 1330 Melton Road, Syston, LE7 2EQ. If you are looking for Jubilee Medical Centre in Liverpool, Jubilee Medical Group in Gravesend, Jubilee Gardens Medical Centre or another surgery, check the address before calling or travelling.
CQC rating, reviews and patient feedback
CQC lists The Jubilee Medical Practice as Overall Good, with Good ratings for safe, effective, caring, responsive and well-led. Patient-review sites can show mixed experiences, especially around phone access and appointment pressure, but old reviews may not reflect the current AccuRx and urgent-access process. Use official CQC, the practice feedback route and recent patterns together.
CQC inspected quality
CQC lists the practice as Good overall and Good across the main inspection areas.
Patient feedback
The official feedback page welcomes both good and not-so-good experiences, but says it is not for urgent medical help.
Read reviews fairly
Look for recent repeated themes rather than one angry or very old review.
Need a response?
Use the official complaints route if you need a formal reply, not a public review site.
Complaints, ICB, POhWER and formal feedback
The official complaints page says patients should first try to discuss a concern with the staff member involved where suitable. If the issue cannot be resolved, contact the Patient Services Supervisor. Formal complaints should be written to the Practice Manager as soon as possible, ideally within a matter of days. The practice says complaints should usually be raised within 12 months.
Include date, time, staff role if known, what happened, what harm or concern exists, and what outcome you want.
The practice says many complaints can be resolved through discussion first.
Write to the Practice Manager and include details as soon as possible.
The official page says acknowledgement is within three working days and the practice aims to look into it within 28 working days.
The official page lists POhWER Advocacy for NHS complaints support in Leicester City, Leicestershire and Rutland.
Jubilee Medical Practice map and directions
Address: The Jubilee Medical Practice, Syston Health Centre, 1330 Melton Road, Syston, Leicestershire, LE7 2EQ. Use the map for planning only. Confirm your appointment route, time and access needs before travelling.
Before travelling
Check whether your issue is urgent access, routine appointment, prescription, test results or registration because each has a different best route.
If attending reception
Take your phone, medicine list, ID if registering, proof of address if needed, and any hospital letters or forms.
If collecting prescriptions
Check with the pharmacy after the 72-hour processing window before making a special journey.
If someone else drives
Send them the full address and postcode, not only “Jubilee Medical Practice.”
What to do when Jubilee Medical Practice is closed
The official homepage and appointment page advise using NHS 111 for urgent medical advice when the practice is closed, including weekdays after 6:30pm, weekends and bank holidays. For children under 5, phone 111. For people aged 5 and over, NHS 111 online is also available. For life-threatening emergencies, call 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and the practice is closed. |
| Child under 5 | Call 111 | The official site specifically says children under 5 should phone 111. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine side effects and emergency supply questions. |
| Urgent mental health support | NHS 111, select mental health option | The practice homepage directs urgent mental health support through NHS 111. |
| Difficulty talking on the phone | Text 07480 635199 as listed by the practice homepage | The homepage says they aim to respond within 12 hours. |
Official source check and reference notes
Official sources checked before writing: The Jubilee Medical Practice homepage, appointments page, online services page, repeat prescriptions page, registration page, sick notes page, test results page, team page, patient feedback page, complaints page, NHS.uk profile and CQC profile.
Official links: official Jubilee Medical Practice website · official NHS profile · official appointments page · official online services page · official prescriptions page · official registration page · official sick notes page · official test results page · official team page · official complaints page · official CQC profile · NHS 111 online
Why this page is built this way: real users search appointments, AccuRx, phone number, opening hours, Syston Health Centre, repeat prescriptions, test results, sick notes, doctors, new patients, CQC rating and other Jubilee-named practices. This guide answers those practical intents in one place and links to official pages for final verification.