Inveresk Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not NHS Scotland, not NHS 24 and not Inveresk Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, deep lacerations, suspected meningitis, severe allergic reaction, new seizure, overdose, serious injury, fluctuating consciousness or someone not responding. If it is urgent but not life-threatening and the practice is closed, call NHS 24 on 111.

Musselburgh NHS Scotland GP guide

Inveresk Medical Practice: appointments, CWIC, prescriptions, registration and NHS 24 routes

Inveresk Medical Practice is an NHS Scotland GP practice at Musselburgh Primary Care Centre, Inveresk Road, Musselburgh EH21 7BP. This guide helps patients choose between the practice appointment line, CWIC same-day service, pharmacy, NHS 24, minor injuries, prescription forms, test-result timing, fit notes, registration, extended hours and paperwork requests.

Choose the right route Book GP help Map and access

Need help?

GP / CWICPractice line, CWIC, pharmacy, 111 or 999.

✓Right route chosen

Main surgery phone

0300 790 6288

Use this number for: on-the-day appointment requests, urgent GP or nurse-practitioner help, routine appointment booking, test-result questions, sick-line/admin calls, cancellation, interpreter needs, paperwork charges, registration questions and help choosing between GP, CWIC, pharmacy, NHS 24 or 999.

Tap to call practice Use phone script

Address for maps and letters

Inveresk Medical Practice
Musselburgh Primary Care Centre
Inveresk Road
Musselburgh
EH21 7BP

The CWIC team is also based at Musselburgh Primary Care Centre, at the main entrance. Always check whether your appointment is with Inveresk practice team or CWIC.

Open directions

Phone

0300 790 6288

Address

Inveresk Road, EH21 7BP

Same-day line

8am–10am

Out of hours

NHS 24: 111

Fast answer: Inveresk Medical Practice is at Musselburgh Primary Care Centre, Inveresk Road, Musselburgh EH21 7BP. Phone 0300 790 6288. Normal opening is Monday, Wednesday, Thursday and Friday 8am–6pm, Tuesday 8am–1:30pm and 3pm–6pm, with weekends closed. For same-day appointments, phone Monday–Friday between 8am and 10am. For results, sick-line requests and admin requests, phone 2pm–5pm. Medication requests should use the online form or pharmacy route, not the telephone.

What patients need when searching “Inveresk Medical Practice”

Most people are trying to complete one practical task. Use this table to go directly to the correct action.

Search phrase	Real user need	Fast route
Inveresk Medical Practice phone number	Call the practice quickly.	0300 790 6288.
Inveresk appointments	Get on-the-day or routine appointment.	Phone 8am–10am for on-the-day; ask about routine/extended-hour appointments.
Inveresk CWIC	Same-day care for new health concerns or flare-ups.	CWIC direct line 0300 790 6292, Monday–Friday 8:30am–10:30am.
Inveresk prescriptions	Order medication without wrong route.	Use prescription form, HRT review form if suitable, or pharmacy route; not telephone.
Inveresk test results	Know when to phone and who can get results.	Phone 2pm–5pm; hospital tests go back to the hospital/clinic.
Inveresk new patient registration	Register and avoid medicine gaps.	Check boundary, complete Step 1 and Step 2 together, allow up to 4 weeks.
Inveresk doctors	Find named GPs and training-practice note.	See team section; patients are registered with the practice, not one GP.
Inveresk CQC	Rating confusion.	This is Scotland, so do not use CQC. Use official NHS Scotland/practice sources.

Decision hub: practice, CWIC, CTAC, pharmacy, minor injuries, NHS 24 or 999?

Choose the route before calling. This prevents using a GP appointment for something a different service can handle faster.

Call 999 now

Chest pain, suspected stroke, suspected meningitis, severe allergy, heavy bleeding, deep cut, stopped breathing, new seizure, loss of consciousness, serious trauma or overdose.

Phone Inveresk 8am–10am

Use this for on-the-day GP/nurse-practitioner appointment requests. Reception will ask the reason so they can route you to the right clinician.

Use CWIC same-day service

CWIC can help with new health concerns or flare-ups, prescribe medicines, arrange tests/referrals and usually starts with a phone appointment.

Use CTAC

For ear irrigation, pre-chemo/haematology bloods, suture/staple removal, wound care and B12 injections after GP referral, call CTAC directly.

Use pharmacy / optician / dentist

Pharmacy can advise on medicines and many minor ailments. Opticians handle sudden vision, red/painful eye issues. Dentists handle urgent mouth/teeth problems.

Use NHS 24 on 111

Call 111 when GP and pharmacy are closed and the issue is urgent but not life-threatening. Call 999 for emergencies.

Opening hours and best times to call

The official site lists different Tuesday hours and specific calling windows for different tasks.

Official practice website Official contact page Official appointment page

Day / task	Listed access	Practical patient note
Monday	8:00am–6:00pm	Phone early for acute medical problems.
Tuesday	8:00am–1:30pm and 3:00pm–6:00pm	There is a Tuesday break in listed opening. Do not assume continuous access.
Wednesday	8:00am–6:00pm	Good day for routine follow-up and admin after morning pressure eases.
Thursday	8:00am–6:00pm	Extended evening appointments may be available for routine pre-booked problems.
Friday	8:00am–6:00pm	Do not leave prescription/admin issues late before the weekend.
Saturday/Sunday	Closed	Use NHS 24 on 111 for urgent non-emergency help.
On-the-day appointment calls	8am–10am, Monday–Friday	Call early and give a clear reason to reception.
Results / sick-line / admin calls	2pm–5pm	Use this window for non-urgent results and admin tasks.
Extended hours	Monday, Tuesday and Thursday evenings 6pm–8pm	Pre-bookable routine appointments only; not an emergency service.

High-demand tip: the practice says highest appointment demand is early morning and late afternoon. If your request is routine admin, results or sick-line related, use the 2pm–5pm window instead of the 8am rush.

How to book Inveresk Medical Practice appointments

The practice operates a varied appointment system using GPs, nurse practitioners, specialist minor-illness nurses, practice nurses and CWIC. One appointment is for one person and one problem.

Book appointment guidance Call practice Who should I see?

Check emergency signs first.
Use 999 for life-threatening symptoms. Use NHS 24 on 111 if closed and urgent but not life-threatening.

Phone 8am–10am for on-the-day appointments.
Reception will ask why you are calling so they can route you to the correct clinician.

Keep your phone able to receive 0300 or 0800 calls.
The doctor or nurse may try to call at least three times. If they cannot reach you, you may need to rebook.

Be open to CWIC or nurse-practitioner care.
If reception routes you to CWIC, they manage that health issue, including prescriptions if needed.

Cancel early if you cannot attend.
Phone 0300 790 6288 so the appointment can be used by another patient.

Interpreter needed?
Tell reception in advance so support can be arranged.

Phone script for Inveresk reception

Hello, my name is [name]. Date of birth: [date]. I am registered at Inveresk Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine or self-care]. Is this best for GP, nurse practitioner, CWIC, CTAC, pharmacist, optician, dentist, NHS 24 or 999?

CWIC same-day service: when it may handle your issue

CWIC means Care When It Counts. The practice says the CWIC team is based at the main entrance of Musselburgh Primary Care Centre and may provide same-day primary care for a particular health issue.

Official CWIC notice Appointment page CWIC detail Call CWIC

CWIC point	Official detail	Patient action
CWIC phone	0300 790 6292.	Use direct line when appropriate.
CWIC call window	Monday–Friday 8:30am–10:30am.	Call early for same-day CWIC access.
Type of care	Same-day primary care appointment service for new concerns or flare-ups.	Give a clear symptom summary.
First contact	CWIC usually offers a phone appointment first, then face-to-face if needed.	Keep phone available.
Prescriptions/tests/referrals	CWIC can prescribe medication and arrange tests/referrals for the issue they manage.	Do not duplicate the same issue through GP unless told.
Ongoing responsibility	Once appointed to CWIC for that issue, CWIC is responsible for that issue including prescriptions.	Follow CWIC instructions for follow-up.

Local route tip: CWIC is in the same Musselburgh Primary Care Centre, but it is not the same as a routine Inveresk GP appointment. Check the service name on your appointment message.

Prescriptions: form, pharmacy route, HRT review and flying-anxiety warning

The official pages say medication requests should use the form on the website or pharmacy route, and telephone medication requests are not accepted because of demand.

Official prescriptions page Prescription request form NHS inform pharmacy advice

Form

Prescription request form

Use the practice prescription request form for medication requests, unless a more specific form applies.

HRT

HRT review form

If you are happy with HRT medication and want to reorder, use the HRT annual review form. If not happy, book GP appointment for HRT.

Pharmacy route

The homepage says medication requests can be made via the website form or your pharmacy. Pharmacy can also advise on medicines and minor ailments.

Not by phone

The practice says medication requests are not accepted over the telephone due to demand.

Medication issue	Correct route	Patient tip
Standard medication request	Use prescription request form or pharmacy route.	Write medicine name, strength, dose and preferred pharmacy clearly.
Happy with HRT	Use HRT annual review form.	Use GP/specialist nurse route if not happy with medication.
Contraception medication issue	Specialist nurse appointment may be appropriate.	Say what method you use and what problem/request you have.
Flying anxiety diazepam	Practice says it cannot prescribe diazepam for flying anxiety.	Do not request it through the prescription form.
Urgent medication shortage	Pharmacy / NHS 24 depending on urgency and opening.	Do not wait until the last dose.
CWIC issue	CWIC manages prescriptions linked to the issue they are treating.	Follow CWIC instructions if they arranged the appointment.

Medicine planning tip: order early enough for practice processing, pharmacy stock, weekends, bank holidays, registration delays and medication reviews. Do not leave it until the last tablet.

Test results, hospital tests and confidentiality

The practice says patients should contact the practice about their results, and hospital/clinic-ordered tests must be chased with the clinic or hospital that ordered them.

Official test results page Practice homepage timing note

Result issue	Official / practical rule	Action
Routine result query	Practice homepage says results calls should be made 2pm–5pm.	Phone after the morning appointment rush.
Patient responsibility	Official result page says it is the patient’s responsibility to contact the practice about test results.	Do not assume no news means every action is complete.
Hospital/clinic test	Contact the clinic or hospital for results because the GP practice cannot action tests requested by other clinicians.	Use hospital letter/clinic phone route.
Someone else asking	Confidentiality rules apply.	Arrange patient permission if a carer/relative needs to ask.
Need a copy	Medical record/paperwork request route may apply.	Use official paperwork/records form.

Sick notes / fit notes: when GP evidence is needed

The official sick/fit note page says employers normally ask for a fit note from the GP or hospital doctor when you are off work sick for more than seven days.

Official sick/fit note page SC2 self-certification form

Situation	Rule	Action
7 days or less	Usually self-certification is enough.	Use employer self-certification process.
More than 7 days	Employer normally asks for GP or hospital doctor fit note.	Use the official sick/fit note route.
Hospital treatment	Hospital doctor should issue the fit note where they are managing the condition.	Ask hospital team first.
Need admin help	Homepage says sick-line requests should be made 2pm–5pm.	Do not use the 8am appointment rush for routine sick-line admin.
Private sick note	May be a non-NHS chargeable service.	Ask reception about fees before requesting.

Register with Inveresk Medical Practice: boundary, 4-week delay and medication warning

The official registration page says the boundary has changed, registration applications can take up to 4 weeks to process, and the practice cannot issue medication until registration is complete.

Official registration page Registration policy NHS inform GP registration

Check the boundary first.
The practice says the boundary has changed. Your address must be inside the purple boundary line.

Only start when ready to complete both steps.
The official page says Step 1 and Step 2 must be submitted together.

Prepare photo ID and proof of address.
The practice asks for photo identity and proof of address such as passport/driving licence and current council tax, utility bill, rent agreement or similar.

Keep at least 4 weeks of medication.
The practice cannot issue prescriptions until registration is complete and records may take weeks to arrive.

Allow up to 4 weeks.
The practice says it will text when registration is complete.

Temporary resident?
Do not use the standard form if staying in the area for less than 3 months; contact the practice directly.

Documentation note: the registration policy says anybody in Scotland may access primary care without charge, and if you cannot provide documentation the practice may still be able to register you after verification steps.

Who should I see? GP, nurse, pharmacist, optician, dentist or self-referral

The official “see a Doctor or Healthcare Professional” page says choosing the right person can save time and avoid unnecessary GP appointments.

Official who-should-I-see page Self-referral services Find a pharmacy

Need	Best first route	Examples / tip
Medicine advice or minor ailment	Pharmacist / NHS Pharmacy First Scotland.	Useful for many common conditions and medicine questions.
Sudden loss of vision, blurred vision, painful/red eyes	Optician.	Do not wait for GP if eye service is the correct route.
Mouth or tooth emergency	Dentist.	GPs do not usually manage dental problems.
Minor injuries or burns	Minor Injuries Unit / NHS 24 route depending on severity.	Use 999 for serious injury or severe symptoms.
Nurse-suitable issues	Practice nurse or specialist nurse.	BP checks, urine infection, cervical smears, dressings, family planning, contraceptives, immunisations, diabetes, asthma, COPD/heart care, travel advice, stitches/clips removal.
Complex or long-standing medical problems	Doctor appointment.	Give a clear summary and regular medicine list.

CTAC: treatment room services that are not booked by Inveresk reception

The Community Treatment and Care Services page says some services previously delivered by GP practices are now accessed through CTAC.

Official CTAC page Call CTAC

CTAC service	Official examples	How to book
Ear irrigation	Listed CTAC service.	Call 0300 790 6292, Monday–Friday 8:30am–4:30pm.
Pre-chemo / haematology bloods	Listed CTAC service.	Use CTAC phone route.
Sutures/staples removal	After operations or injuries.	Use CTAC route unless told otherwise.
Wound care	Leg ulcers or wounds after surgery/injury.	Use CTAC route.
B12 injections	GP referral needed first; further B12 injections handled by CTAC.	Ask GP/practice if referral is needed.

Important: the CTAC page says the CTAC line can be busy and the practice cannot arrange these appointments on your behalf.

Doctors, training practice and clinician preference

The official doctors page lists GP partners, salaried GPs, registrar/retainer roles and locum maternity cover. The practice is also a training practice.

Official doctors page Training practice page Practice team page

Team / role	Official names / detail	Patient meaning
Doctor partners	Dr Alan Douglas, Dr Jane Eagles, Dr Andrew Sutherland, Dr Lauren Wilson, Dr Iain Harper.	GP partner team listed by practice.
Salaried GPs	Dr Rachel Thomson, Dr Juliette Oxford, Dr Harry Gatt, Dr Miriam Duncumb.	May provide regular GP appointments.
GP Retainer	Dr Anna Borowicz.	Retainer GP role listed on doctors page.
GP Registrars	Practice says registrars are fully qualified doctors, often with hospital and GP experience.	You may be seen by a GP registrar in this training practice.
Qualified GP trainers	Dr Alan Douglas, Dr Andrew Sutherland and Dr Iain Harper.	Training-practice context.
Locum maternity cover	Dr Sam Tung.	Check official page for live cover changes.
Named preference	Patients are registered with the practice, not an individual GP, but may express a GP preference.	Practice will try to respect preference where availability/services allow.

Private paperwork, medicals and forms

The appointment and non-NHS pages explain that some paperwork is not NHS work and may be charged.

Medical records and paperwork Non-NHS chargeable services

Paperwork need	Official detail	Patient action
GP letter	If agreed, may be chargeable; allow at least 5 working days before collecting.	Ask doctor/reception about fee and timescale.
Form/report completion	May be chargeable; allow 48 hours before uplifting form/report.	Submit complete forms and purpose clearly.
Private medical exam	Pre-employment, travel fitness, elderly driver, sports and similar medicals are not NHS services.	Ask for fee and longer appointment availability.
Fitness certificate/signature	Doctor must check record before signing what they know to be true.	Do not expect overnight completion.
Several forms	Official page advises presenting several forms at once.	Bundle documents together to reduce repeat admin.

Access, interpreter, cancellation and visit preparation

The official appointment page says interpreter support can be arranged if requested in advance. It also asks patients to phone if cancelling or running late.

Appointment guidance Contact page

Call

Cancel or running late

Phone 0300 790 6288 so the slot can be released. If late, you may be asked to rebook.

Int

Interpreter support

Tell reception in advance if you require an interpreter for your appointment.

One person, one problem

The practice reminds patients that one appointment is for one person. Book separate appointments for separate patients.

Prep

Bring useful details

Medication list, allergy list, hospital letters, forms, samples, phone number, and questions you want answered.

Interpreter/access request script

Hello, I have an appointment/request with Inveresk Medical Practice. I need help with [interpreter / communication support / mobility issue / carer attending / privacy concern]. Can this be added before my appointment?

Scotland note: use NHS 24/NHS inform, not CQC

Inveresk Medical Practice is an NHS Scotland GP practice in Musselburgh. CQC is the English regulator, so a CQC-style rating is not the right source for this page. For live verification, use the official practice website, NHS 24, NHS inform and NHS Lothian / East Lothian service information.

Question	Safe answer	Action
Is there a CQC rating?	No CQC rating should be used for this Scotland GP article.	Use Scotland official sources instead.
Where to verify urgent route?	NHS 24 on 111 and 999 for emergencies.	Use 111 when closed and urgent, 999 for life-threatening symptoms.
Where to verify services?	Official Inveresk website, NHS inform, East Lothian / NHS Lothian routes.	Check before travelling or registering.
Where to verify boundary?	Official registration page and boundary map.	Check before completing forms.

Map, directions and Musselburgh Primary Care Centre checklist

Address: Inveresk Medical Practice, Musselburgh Primary Care Centre, Inveresk Road, Musselburgh EH21 7BP. Use the map for planning only. Confirm appointment time, service type and any closure notice before travelling.

Before leaving home

Check whether your appointment is with Inveresk, CWIC or CTAC. Bring medication list, samples, letters, forms, glasses/hearing aids and best callback number.

If someone else is driving

Send the full address: Inveresk Medical Practice, Musselburgh Primary Care Centre, Inveresk Road, Musselburgh EH21 7BP.

If going to CWIC

Ask for the main entrance and check your appointment message because CWIC is not the same as a routine GP appointment.

If you may be late

Phone 0300 790 6288. Late arrival can mean rebooking.

When Inveresk Medical Practice is closed

Use the right Scotland urgent-care route when the practice is closed. NHS 24 on 111 is for urgent non-life-threatening help; 999 is for emergencies.

NHS 24 NHS inform Find a pharmacy Find an optician

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding.
Urgent but not life-threatening	Call NHS 24 on 111	Too unwell to wait, may need urgent care, practice/pharmacy closed.
Minor injury	NHS 24 / minor injury unit route	Sprains, suspected broken limbs, cuts, grazes, bites, stings, minor burns.
Medicine or minor ailment	Community pharmacy if open, NHS 24 if urgent when closed	Minor illness, medication advice, common pharmacy conditions.
Routine admin	Phone practice 2pm–5pm or use official forms when open	Results, sick-line requests, medical records, paperwork and registration questions.

Official action links used

Use these official links after reading the practical route above. This guide explains what each link is for so patients do not land on the wrong page.

Official Inveresk Medical Practice website · Contact and hours · Book an appointment · Extended opening hours · Prescriptions and reviews · Register as a new patient · Test results · Sick/Fit note · Who should I see? · CTAC services · Doctors · Nurses · NHS 24 · NHS inform

Inveresk Medical Practice FAQs

What is Inveresk Medical Practice phone number?

The main phone number is 0300 790 6288. Use it for appointment requests, cancellations, test-result questions, sick-line/admin calls, interpreter needs, registration questions and help choosing the right service. For emergencies, call 999.

Where is Inveresk Medical Practice?

Inveresk Medical Practice is at Musselburgh Primary Care Centre, Inveresk Road, Musselburgh, EH21 7BP.

What are Inveresk Medical Practice opening hours?

The official site lists Monday 8am to 6pm, Tuesday 8am to 1:30pm and 3pm to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, and Saturday/Sunday closed.

When should I phone for an on-the-day appointment?

The appointment page says to telephone Monday to Friday between 8am and 10am to arrange an on-the-day appointment.

When should I phone for results, sick-line or admin requests?

The practice homepage says results, sick-line requests and administrative requests should be phoned between 2pm and 5pm.

What is CWIC?

CWIC stands for Care When It Counts. It is a same-day primary care service based at Musselburgh Primary Care Centre. It can help with a wide range of new health concerns or flare-ups, prescribe medication and arrange tests/referrals for the issue it manages.

What is the CWIC phone number?

The CWIC direct number is 0300 790 6292. The official notice says the line is available Monday to Friday from 8:30am to 10:30am for the same-day appointment service.

Can I order medication by phone?

No. The practice homepage says medication requests should be made via the form on the website or your pharmacy and cannot be accepted over the telephone because of demand.

Can I request diazepam for flying anxiety?

The official prescription page says the practice cannot prescribe diazepam for flying anxiety and asks patients not to request it through the prescription request form.

How do I register as a new patient?

Check the practice boundary first, complete Step 1 and Step 2 together, upload the required identity/address evidence or follow the paper route, and allow up to 4 weeks for processing. The practice will text you when registration is complete.

Why should I keep 4 weeks of medication before registering?

The registration page says registration can take up to 4 weeks, records may take several weeks to arrive and the practice cannot issue medication until you are fully registered.

What is CTAC and how do I book?

Community Treatment and Care Services cover ear irrigation, bloods, wound care, suture/staple removal and B12 injections after GP referral. Call 0300 790 6292 between 8:30am and 4:30pm, Monday to Friday.

Who are the doctors at Inveresk Medical Practice?

The official doctors page lists partners Dr Alan Douglas, Dr Jane Eagles, Dr Andrew Sutherland, Dr Lauren Wilson and Dr Iain Harper; salaried GPs Dr Rachel Thomson, Dr Juliette Oxford, Dr Harry Gatt and Dr Miriam Duncumb; GP Retainer Dr Anna Borowicz; and locum maternity cover Dr Sam Tung. Check the official page for current staffing.

Does Inveresk Medical Practice have a CQC rating?

No CQC rating should be used for this Scotland GP article. Inveresk Medical Practice is in Scotland, so use official practice, NHS 24, NHS inform and NHS Lothian/East Lothian sources for live information.

What should I do when the practice is closed?

Call NHS 24 on 111 for urgent non-life-threatening help when the practice is closed. Call 999 for life-threatening emergencies. Use pharmacy, optician, dentist or minor-injury routes where appropriate.

Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, not NHS 24, not NHS inform, not NHS Lothian, not East Lothian Health and Social Care Partnership and not Inveresk Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, CWIC access, appointment rules, prescription forms, registration requirements, boundary maps, doctors, services, test-result routes, paperwork fees and out-of-hours information can change. Always confirm important details with the official practice website, NHS 24, NHS inform or the surgery before relying on them.

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