Dalkeith Medical Practice: NHS GP appointments, hours, prescriptions, online services and NHS 24 help
Dalkeith Medical Practice is an NHS Scotland GP surgery at 24–26 St Andrew Street, Dalkeith, Midlothian EH22 1AP. This practical guide explains appointment booking, urgent calls, online services, telephone appointments, extended hours, NHS Near Me video appointments, repeat prescriptions, pharmacy collection timing, test results, new patient registration, home visits, accessibility, NHS 24 and what to do when the practice is closed.
Use this number for: appointment help, urgent same-day queries, online-services support, test results option 3, home-visit requests, registration questions, access needs, chaperone or interpreter questions, and if you are not sure who can help.
Dalkeith Medical Practice
24–26 St Andrew Street
Dalkeith
Midlothian
EH22 1AP
Use the full St Andrew Street address for Google Maps, taxis, appointment letters, parking planning and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Dalkeith Medical Practice
Patients usually search more than the surgery name. Common search intent includes “Dalkeith Medical Practice appointments”, “opening hours”, “phone number”, “repeat prescriptions”, “online services”, “Patient Services login”, “test results”, “blood tests”, “home visits”, “new patients”, “temporary registration”, “NHS Near Me”, “St Andrew Street”, “NHS 24”, “CQC rating” and “Dalkeith doctors surgery”. This page explains the practical meaning behind those searches, not just the keywords.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Dalkeith Medical Practice appointments | Book online, phone reception, ask for urgent GP, or understand telephone appointment routing. | Use appointment section |
| Opening hours | Know when the building is open and when to use NHS 24. | Use hours section |
| Repeat prescriptions | Order medicine without phoning, use email/online route, and allow correct working-day timing. | Use prescription section |
| Patient Services login | Register for online access, book/cancel appointments, order repeats or view medical information. | Use online services section |
| Test results | Know when to phone option 3 and how long most tests take. | Use results section |
| Home visits | Request before 10am, understand triage and know when visits are appropriate. | Use home visits section |
| CQC rating | Understand why CQC is not the right GP rating source for Scotland. | Use Scotland note |
| Near me | Find the address, map, nearby pharmacy route and access details. | Use map section |
Unique patient decision hub: choose the right Dalkeith route in 60 seconds
This section is designed as a reusable patient tool. Start with your situation, then follow the safest route before phoning, booking online or travelling to St Andrew Street.
I need help today
If symptoms are dangerous, call 999. If it is urgent but not life-threatening and the practice is closed, call NHS 24 on 111. If the practice is open, call reception and explain the urgency clearly.
I want a booked telephone appointment
The official appointments page says pre-booked telephone appointments are available online up to two weeks in advance and can be made with GP, nurse practitioner, practice nurse, physiotherapist or healthcare assistant.
I need repeat medicine
Do not phone repeat orders. Use the online route if registered, the prescription email route, or a written request. Order at least a week before you run out.
I need test results
Most tests are processed within one week. Use phone option 3 during the listed result windows unless a doctor told you otherwise.
I need a home visit
Request before 10am on the day needed. Home visits are prioritised and may involve speaking to the on-call doctor.
I have a minor illness
Use NHS Pharmacy First Scotland where suitable. A pharmacist can advise, treat or refer you to another NHS service if needed.
Dalkeith Medical Practice opening hours and closed-day help
The official opening-hours page lists Dalkeith Medical Practice as open Monday to Friday from 08:00 to 18:00. It also says the practice offers early morning and evening extended-hours GP appointments through online booking, with registration required.
| Day or route | Listed access | Patient tip |
|---|---|---|
| Monday | 08:00 to 18:00 | Phone early for urgent help; phone after 1pm for advance appointments where possible. |
| Tuesday | 08:00 to 18:00 | Good day for routine admin, online-service registration questions and medicine planning. |
| Wednesday | 08:00 to 18:00 | Keep your phone nearby if waiting for a GP call back. |
| Thursday | 08:00 to 18:00 | Order repeat medicine early if you need it before the weekend. |
| Friday | 08:00 to 18:00 | Do not leave urgent admin, result or prescription problems until late afternoon. |
| Saturday and Sunday | Routine practice closed | Call NHS 24 on 111 if urgent and unable to wait. Call 999 for emergencies. |
| Training closures | Occasional short closures | The practice says training closures are announced on its social feed. |
How to book a Dalkeith Medical Practice appointment
The official appointment page says online appointment booking is available through Patient Services for registered users. When patients call, reception may ask about the nature of the problem, urgency and a phone number for callback. This is not “being difficult”; it helps the medical team triage calls safely and confidentially.
Call 999 for life-threatening symptoms. Use NHS 24 on 111 when the practice is closed and the problem cannot safely wait.
The official page links to Patient Services for booking or cancelling appointments online.
Say the main problem in one sentence and give the best callback number.
The official page says morning phone lines are very busy and asks patients to try after 1pm for advance appointments.
The official page says the GP will only try to call back once, so keep your phone close and make sure it can receive calls.
The practice says repeated missed appointments without notice may lead to removal from the list and being asked to register elsewhere.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at Dalkeith Medical Practice. I need help because [one clear sentence]. My best callback number is [number]. Is this urgent today, suitable for a pre-booked telephone appointment, or should I use another service?
Before you call or book online: practical checklist
This checklist helps the receptionist, GP or nurse practitioner route your request correctly. It is useful for older patients, carers, parents and anyone who feels rushed on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I am available for a phone call today on [number].
Patient Services, online booking and online prescription access
The official online-services registration page says patients need to complete the form and then visit the practice with two forms of identification, one including a photograph. Online services can include ordering repeat prescriptions, making appointments, cancelling appointments, changing personal details, reviewing medications and allergies, and viewing medical records.
Register with ID
Complete the practice form, then take two forms of ID to the surgery. One should include your photograph.
Book and cancel appointments
Online services can help with appointment booking and cancellation if your access is enabled.
Order repeat prescriptions
Use the online service for repeat medication where available. Do not phone routine prescription orders.
Keep login secure
Do not share your username, password or medical-record access with anyone who is not authorised to help you.
NHS Near Me video appointments
The official appointments page says Dalkeith Medical Practice offers NHS Near Me video appointments, allowing patients to attend from home using a computer, smartphone or tablet. Your clinician will advise you if you need to book this, so do not assume every appointment can be changed to video.
Good for suitable follow-ups
Video can work well for some reviews, advice or follow-ups where examination is not needed.
Not always suitable
New symptoms, urgent illness, injuries or problems needing examination may need phone, in-person review or urgent care.
Prepare your device
Charge your phone, check microphone/camera permissions and sit somewhere private with good signal.
Use clinician guidance
Only use NHS Near Me when the clinician or practice has advised it for your appointment.
Dalkeith Medical Practice repeat prescriptions
The official prescription page says patients can order repeat prescriptions online if registered for online services, or by email to the prescription address listed by the practice. It also says prescription orders cannot be taken by phone. Order at least a week before you are due to run out.
Online order
Use the official online prescription route if you have registered for online services.
Email prescription requests
The official page lists loth.prescriptionss77197@nhs.scot for prescription requests only.
No phone repeat orders
The practice says it cannot take prescription orders over the phone.
Order early
Order at least one week before you run out, especially before weekends, public holidays or travel.
| Prescription route | Official timeframe | Practical note |
|---|---|---|
| Collect from surgery | Allow at least 3 full working days | Use only where appropriate; many prescriptions can go to a pharmacist. |
| Collect from pharmacy | Allow at least 5 full working days | The official page mentions Lloyds, Boots, Roslin or Woodburn examples. |
| Post return | Allow at least 7 full working days | A stamped addressed envelope must be provided. |
| Email request | Prescription requests only | Do not use the prescription email for medical advice, results or admin queries. |
| Medication not on slip | Needs clear written note | Write it clearly if the doctor has indicated it may be ordered as repeat. |
Pharmacy, prescription collection and Pharmacy First Scotland
The official prescription page asks patients to register with a pharmacist of their choice and avoid attending the practice to collect routine prescriptions where they can be sent directly to the registered pharmacist. For minor illnesses, NHS Pharmacy First Scotland may be quicker than a GP appointment.
| Need | Best route | Why it helps |
|---|---|---|
| Routine repeat collection | Use your registered pharmacist where possible | Reduces unnecessary surgery visits and helps pharmacy prepare your medicine. |
| Minor illness | Ask a community pharmacy | Pharmacy First Scotland can advise, treat or refer common minor conditions. |
| Urgent medicine when closed | NHS 24 on 111 or pharmacy advice | Useful if you are running out of important medicine and the GP is closed. |
| Pharmacy opening hours | Check the pharmacy directly | Pharmacy hours are not the same as practice opening hours. |
Helpful NHS 24 video: right care, right place
This NHS 24 video is useful for Scottish patients who are unsure whether to use GP, pharmacy, NHS 24, urgent care or emergency services. Always follow Dalkeith Medical Practice’s own appointment and prescription instructions for practice-specific tasks.
Test results, blood tests and X-ray questions
The official test-results page says most tests are processed within one week. For results, call 0131 561 5500 and choose option 3 between 10:30 and 11:30, or between 14:00 and 16:00, Monday to Friday, unless the doctor has told you otherwise. Your doctor reviews results and comments on whether further action is needed.
GP-ordered tests and hospital-ordered tests may follow different result routes.
The practice says most tests are processed within one week.
Call option 3 during 10:30–11:30 or 14:00–16:00 Monday to Friday.
Reception can pass on clinician comments, but they cannot interpret results beyond what is recorded.
If symptoms get worse while waiting for results, contact the practice, NHS 24 or 999 depending on severity.
Home visits: when to request one
The official appointments page says house-visit requests should be made before 10:00am on the day the visit is required. Reception will ask basic information and may ask you to speak to the on-call doctor so visits can be prioritised and the right health professional can attend.
| Situation | Likely route | Important note |
|---|---|---|
| Terminally ill or truly housebound | Request before 10:00am where possible | The practice lists this as where home visiting makes clinical sense. |
| Seriously ill after discussion | Speak to a health professional | A visit may be useful after clinical discussion. |
| Sudden or unexpected illness after 11:00am | Emergency-duty doctor may attend | The practice asks later requests to be kept for sudden or unexpected illness. |
| Transport difficulty alone | Usually attend surgery where possible | The practice asks patients to attend surgery whenever possible. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
New patients, temporary registration and changing details
The official new-patient page includes a new-patient questionnaire and information about updating personal details. It says if you change name, address or telephone number, you should let reception know by calling in to the health centre or writing, and confirmation is required. If you move outside the practice boundary, you will need to find a doctor in your new area.
Do this before completing forms, especially if you are new to Dalkeith or Midlothian.
Use the official practice page and bring documents requested by the practice where possible.
If you take regular medication, plan ahead so you do not run out while records transfer.
The official page explains temporary registration for patients ill while away from home or not registered with a doctor.
Name, address and phone changes need confirmation. Patients under 16 need parent or guardian handling.
Access, parking, lift and language support
The official new-patient page says the health centre has good access for people who require it, including automatic doors at the entrance, wide doors and corridors, a lift to first-floor services and accessible toilets. It also says three designated parking bays are available at the side of the building and a drop-off lay-by is available.
Building access
Automatic doors, wide doors and corridors, lift access and accessible toilets are listed by the practice.
Parking and drop-off
Three designated parking bays and a drop-off lay-by are listed. Allow extra time at busy periods.
Non-English support
The official page links to NHS information leaflets in multiple languages for people newly arriving in the UK.
Carer support
If calling for someone else, say your relationship and ask what consent is needed before discussing their record.
Scotland note: NHS 24, Pharmacy First and why CQC is not the right rating source
Some users search “Dalkeith Medical Practice CQC rating” because many UK GP pages mention CQC. Dalkeith Medical Practice is in Scotland, so a standard English CQC GP rating is not the right source. Use the official practice website, NHS Inform, NHS 24 and NHS Scotland guidance for live patient routes.
Dalkeith Medical Practice map, directions and nearby help
Address: Dalkeith Medical Practice, 24–26 St Andrew Street, Dalkeith, Midlothian, EH22 1AP. Use the map for planning only. Confirm your appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need to bring medicines, forms, samples or letters.
If you are late
Call reception as soon as possible. Some nurse, healthcare assistant or time-limited appointments may not be able to run late safely.
If you need pharmacy help
Ask your chosen pharmacist about medicine collection, Pharmacy First Scotland and urgent supply routes.
If someone else is driving
Send them the full address and postcode: 24–26 St Andrew Street, Dalkeith, EH22 1AP.
What to do when Dalkeith Medical Practice is closed
The official opening-hours page says if the practice is closed and you are unable to wait until the surgery reopens, call NHS 24 on 111. NHS 24 can offer medical advice and arrange appointments with local services if required. In an emergency, call 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | You need advice today and cannot wait for the GP to reopen. |
| Minor illness | NHS Pharmacy First Scotland | Minor illness, coughs, colds, sore throat, earache, skin concerns or medicine advice. |
| Mental health crisis | NHS 24, local crisis support, Samaritans 116 123, or 999 if immediate danger | You feel unsafe, overwhelmed or at risk of harm. |
| Non-urgent request | Wait for normal opening or use online services where suitable | Routine booking, repeat medicine, admin forms, non-urgent follow-up. |
Official source check and reference notes
Official sources checked before writing: Dalkeith Medical Practice homepage, contact page, opening-hours page, appointments page, prescriptions page, online-services registration, test-results page, new-patients page, NHS Inform GP services, NHS Pharmacy First Scotland and NHS 24 information.
Official links: official practice website · official contact page · official opening hours · official appointments page · official online services registration · official prescriptions page · official test results page · official new patients page · NHS 24 · NHS Pharmacy First Scotland
Why this page is built this way: real users search phone, hours, appointments, Patient Services login, prescriptions, email, pharmacy, test results, blood tests, home visits, registration, NHS Near Me, NHS 24 and CQC. This guide answers those intents in one place while linking to official pages for final verification.