Coulby Medical Practice doctors, eConsult appointments, hours and patient routes
Coulby Medical Practice is an NHS GP surgery at Cropton Way, Coulby Newham, Middlesbrough, TS8 0TL. This guide turns the official pages into practical actions: how to use eConsult, when to phone, which clinician to book, how repeat prescriptions work, what the doctors page says, how to register, what to do when closed, and how to avoid parking or wrong-route problems.
Use this number for: help if eConsult is unavailable, urgent same-day access after checking emergency symptoms, booking suitable phlebotomist/HCA/nurse appointments, home visit requests, prescription pharmacist queries after 10am, access needs, registration questions and help choosing the right route.
Coulby Medical Practice
Cropton Way
Coulby Newham
Middlesbrough
Cleveland
TS8 0TL
The practice is in Coulby Newham. Use the exact Cropton Way postcode in maps because nearby services and old/other practice pages can appear for similar local GP searches.
Open directionsDecision hub: eConsult, phone, nurse, pharmacist, STAR, NHS 111 or 999?
Choose the safest route before calling, submitting the wrong request or booking with the wrong clinician.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury or someone not responding.
Same-day or urgent GP problem
Use eConsult first if you can. The practice says eConsult is for same-day appointments, urgent appointments and new problems.
Cannot use eConsult
Phone 01642 045830 or visit reception when open. The practice says reception can help when internet access is not suitable or eConsult is unavailable.
Admin request
Use eConsult admin route for fit notes, recent test-result discussions, GP letters, medical reports, employment medicals, private referrals and document requests.
Repeat medicine
Use NHS App, Patient Access, repeat prescription request form, prescription email or paper request. The practice says repeat requests are not taken over the phone.
Closed or cannot wait
Use NHS 111 online or call 111. NHS 111 may arrange South Tees Access Response appointments, but these are appointment-based and not walk-in.
Coulby Medical Practice opening hours and contact timing
The official appointment page separates phone-line access from surgery opening. Always check the official website for bank holidays, training closures or temporary notices before travelling.
| Item | Official detail | Practical note |
|---|---|---|
| Phone lines | Monday to Friday, 8:00am–6:00pm. | Call early if eConsult is not suitable or not available. |
| Surgery opening | Monday to Friday, 8:30am–6:00pm. | Reception access is not the same as appointment availability. |
| eConsult | Official page lists eConsult availability from 8am to 4pm, Monday to Friday, excluding bank holidays. | High demand may cause it to switch off earlier. Try early. |
| After 6pm / closed | Use NHS 111 online or call 111; call 999 for emergencies. | NHS 111 can advise and may arrange STAR access where appropriate. |
| Extended/STAR access | Official pages mention South Tees Access Response centres and some appointments via STAR. | STAR is appointment-based. Do not just walk in. |
| Staff training / alerts | Official website posts closure alerts when applicable. | Check homepage before non-urgent travel. |
How to request an appointment with Coulby Medical Practice
The practice says eConsult should be your first choice where possible because it is the fastest and most efficient route for patients and the practice.
Use 999 for life-threatening symptoms. Use NHS 111 if urgent and the surgery is closed.
You do not need to register for eConsult. Use the practice website and follow the Get Started route.
The official page says to use eConsult for same-day appointments, urgent appointments and new problems.
If you cannot use the internet, it is after the eConsult window, or eConsult is not available, phone the practice on 01642 045830.
You can also drop into the surgery in person during opening hours and speak with reception.
The practice says it uses a 10-minute appointment system. If you have more than one problem, you may need another appointment.
Hello, my name is [name]. Date of birth: [date]. I am registered at Coulby Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine/self-care]. Is this best for eConsult, GP, advanced nurse practitioner, practice nurse, pharmacist, STAR, NHS 111 or 999?
Booking online: use the right clinician or the appointment may be cancelled
The official online-booking page warns that patients must book with the correct member of the team. Blood tests should only be booked online if a clinician has requested them.
| Clinician / booking type | Use for | Do not misuse it for |
|---|---|---|
| Phlebotomist | Blood tests and blood pressure checks. | Do not book blood tests unless a clinician has asked you to. |
| Healthcare Assistant | Blood tests if phlebotomist unavailable, BP checks, B12, urinalysis, suture removals, wound checks and eligible flu/pneumonia/shingles vaccinations. | Ear syringes only if already seen by GP or Advanced Nurse Practitioner. |
| Practice Nurse | Contraceptive pill review, Depo injections, smears, coil checks, holiday vaccinations and B12 injections. | Not for first contraceptive pill appointment or first Depo appointment. |
| Advanced Nurse Practitioner | Some acute symptoms such as abdominal pains, respiratory symptoms, breast lumps, conjunctivitis, constipation, earaches, eye symptoms, emergency contraception, moles, minor injuries, musculoskeletal aches and sore throats. | Use eConsult if unsure or if symptoms are urgent/complex. |
| GP / doctor | Complex diagnosis, ongoing conditions, referrals, medical decisions and issues not suitable for nurse/HCA/phlebotomy route. | Do not use GP slot for tasks clearly listed under nurse/HCA/phlebotomist route. |
Admin requests: fit notes, test-result questions, GP letters and reports
The official admin page says all admin should be processed through eConsult. Use this route for paperwork and non-urgent admin rather than trying to use an urgent appointment slot.
Use admin eConsult for
Fit note/sick note requests, recent test-result discussions, GP letters, medical reports, employment medical requests, private referrals, referral updates and document/paperwork requests.
Prepare before submitting
Include exact dates, document type, deadline, employer/insurer/organisation details, hospital/referral destination if relevant, and what outcome you need.
Blood test results online
The admin page says patients can download/register for NHS App and then request in-depth access to information through an eConsult admin request.
Do not use admin for emergency symptoms
Admin requests are not monitored like 999 or NHS 111. Use the correct urgent route if symptoms are worsening or unsafe.
Repeat prescriptions: NHS App, Patient Access, form, email or paper request
The official prescription page says repeat prescription requests are not taken over the phone. The repeat-prescription form page says to allow up to 3 working days for your prescription to be sent to your nominated pharmacy.
NHS App / NHS account
Use to view repeat medicines and choose the items you need.
Patient Access
Use the GP online system to order repeat medicines where enabled.
Repeat request form
Use the official repeat prescription form only for repeat medication, not medical questions or other admin.
Prescription email
The practice lists coulby.prescriptions@nhs.net. Include name, date of birth and item names, or attach an image of your repeat list.
| Prescription issue | Official route | Practical tip |
|---|---|---|
| Routine repeat medicine | NHS App, Patient Access, repeat prescription form, dedicated email, paper slip or pharmacy request. | Order early; allow up to 3 working days before pharmacy collection. |
| Can I phone for repeats? | No. The practice says repeat prescription requests are not taken over the phone. | Phone only for a prescription query, not routine ordering. |
| No internet access | Tick items on the right-hand section of previous prescription form and leave it at reception or post it. | You can also ask a local pharmacy to request on your behalf. |
| Medication query | Phone the pharmacist after 10am or use medication query form. | For side effects or medicine instructions, local pharmacy may be faster. |
| Medication review | Practice says ongoing medical problems are checked in and medication review is usually near your birthday. | Fill in the online form in the 4 weeks either side of your birthday to avoid delays. |
| Old medicines | Take them to the pharmacy you got them from or bring them into the surgery. | Do not put medicines in household bin or flush them. |
| Non-NHS repeat service | Practice warns against non-legitimate private repeat prescription services. | Check NHS logo and provider contact details before using any advertised service. |
Test results and record access
The practice’s admin page says recent test-result discussions are handled through eConsult admin requests. The practice also explains that NHS App can help with online access to results and records where access has been enabled.
| Need | Best route | What to include |
|---|---|---|
| Recent GP-requested result question | Use eConsult admin request or contact the practice route shown on the official page. | Test date, test type, who requested it and what you are asking. |
| Want to view results online | NHS App / online services, with in-depth access request if needed. | Ask through eConsult admin request if access is not showing. |
| Hospital-requested test | Contact the hospital or clinic that requested the test. | Hospitals normally explain tests they arranged. |
| Someone else asking | Consent and confidentiality checks may apply. | Arrange permission before a carer or family member calls. |
| Copy of records | Use access to medical records / subject access request route. | Identity checks and processing rules apply. |
Register with Coulby Medical Practice
NHS.uk currently shows Coulby Medical Practice as accepting new patients. The official registration page says to check the catchment area before filling out a registration form.
The official page says to check that you are in the catchment area before completing the registration form.
You can fill out an online registration form or visit reception when open and collect a paper registration form.
The practice says it is helpful to have your NHS number. NHS offers an online find-my-NHS-number service.
Patients have a named accountable doctor allocated by the practice, but can still talk to or book with any doctor or nurse.
If you take regular medicine, request enough supply and keep a list/photo of medication before changing GP.
Coulby Medical Practice doctors and special interests
The official team page lists GP partners and clinical staff. Doctor availability can change because of leave, training, appointments, urgent care demand and practice changes, so check the official team page before relying on a specific clinician.
| Doctor | Official role / details shown | Patient note |
|---|---|---|
| Dr Heather Wetherell | GP Partner. Special interests listed: chest pain, cardiovascular disease and women’s health. Qualifications include BM BS, BMedSci, MRCGP, FP Cert, DRCOG. | Useful search match for “Coulby Medical Practice doctors” and women’s/cardiovascular interests. |
| Dr David Bannar-Martin | GP Partner. Special interest listed: practice-based commissioning. Qualifications include MBBS and MRCP. | Book according to availability and clinical need, not only name preference. |
| Dr Heela Noori | GP Partner. Special interest listed: teaching. Qualifications include BMedSci, BMBS and MRCGP. | May be relevant to teaching/training-practice context. |
| Dr Aisha Khalid | GP Partner. Qualifications listed: MBBS, MRCGP. | Female GP partner listed by the practice. |
| Dr Rakib Shahriar | GP Partner. Qualifications listed: MBBS, MRCGP. | Male GP partner listed by the practice. |
| Dr Hayder Al-Amiri | GP Partner. Special interest listed: ENT. Qualifications include MB Ch B, MRCGP 2023. GMC registration number listed on official page. | ENT interest may help patients with ear/nose/throat-related searches, but route still depends on triage. |
Nurses, advanced practitioners, phlebotomy and other healthcare staff
Not every request needs a GP. Coulby Medical Practice lists advanced practitioners, practice nurses, phlebotomy, nurse associate, midwife, district nurses and health visitors.
| Team area | Official examples | Best use |
|---|---|---|
| Nurse Associate | Jessica Boardman. | Ask reception/eConsult if this route fits your request. |
| Advanced Practitioners | Sister Laura Murphy, Sister Jayne Hood, Sister Nicola Donachie. | Many acute symptoms and same-day clinical issues may be suitable depending on triage. |
| Practice Nurses | Jess Cottrell, Alison Thomson, Sister Michelle Rouse. | Smears, contraception follow-up, injections, chronic condition reviews and nurse-led care. |
| Sister Michelle Rouse | Practice nurse with listed asthma, COPD, CHD, diabetes, baby/childhood immunisations, contraception and sexual health details. | Useful for long-term condition and immunisation-related routes. |
| Phlebotomist | Carol Murphy. | Blood tests and blood pressure checks where requested. |
| Midwife | Coulby Team Midwife consults from the centre; book through reception. | New pregnancy route may also use Badger Notes. |
| District nurses | Based at West Acklam Clinic. | Community nursing and housebound care route. |
| Health visitor | Based off-site; official team page lists phone 01642 300628 for appointment. | Child/family health visitor support. |
Self-referral and local support routes
The official appointment page lists self-referral services. These can save a GP appointment when they match the patient’s need.
| Need | Official route listed | Action |
|---|---|---|
| New pregnancy | Register with midwives on Badger Notes. | Use Badger Notes and tell the practice if you need help. |
| Anxiety, depression, stress or emotional support | Impact on Teesside, phone 01642 573 924. | Self-refer where appropriate. |
| Mental health crisis | TEWV Crisis Team, phone 0800 0516 171. | Use urgent route. Call 999 if immediate danger. |
| Contraception and sexual health | Teesside Sexual Health Service, phone 0300 330 1122. | Use confidential sexual health route for STI testing/advice and contraception support. |
| Minor illness and medicine advice | Local pharmacy. | Pharmacists can help with coughs, colds, sore throats, tummy trouble, aches and pains. |
Access, wheelchair support and communication help
The official contact page says there is good access for disabled patients to all consultation rooms, with a designated parking bay adjacent to the entrance, a ramp and wide doors for wheelchair access. It also explains Text Relay for patients who have difficulty hearing or cannot use a telephone verbally.
Wheelchair access
Practice page lists ramp access, wide doors and good access to consultation rooms.
Disabled parking
A designated parking bay is listed adjacent to the surgery entrance.
Text Relay
Patients can dial 18001 plus the full contact number to use Text Relay from a text phone.
Interpreter or other needs
The appointment page says to tell the practice if you need an interpreter or other access/communication support.
Hello, I have an appointment/request at Coulby Medical Practice. I need help with [wheelchair access / interpreter / Text Relay / communication support / parking issue]. Can this be added to my request before I attend?
Parking and ANPR warning
The practice has posted an official alert about an Automatic Number Plate Recognition parking system around the perimeter of the premises. The alert tells patients to enter their vehicle registration on the dedicated iPad in the waiting area on arrival.
Follow on-site signs and avoid blocking access.
Use the dedicated iPad in the waiting area if the ANPR system is active.
If you are a patient, carer, taxi driver or blue-badge holder and are unsure what to do, ask immediately.
Parking/admin steps can make you late if you arrive at the exact appointment time.
CQC rating: Overall Good
CQC lists Coulby Medical Practice as Overall Good, with Good ratings for safe, effective, caring, responsive and well-led. The latest inspection was 1 November 2017, report published 13 December 2017. CQC also notes a latest review on 6 July 2023 where it found no evidence requiring reassessment at that stage.
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | Useful quality history, not live appointment availability. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All displayed core areas are Good. |
| Latest inspection | 1 November 2017; report published 13 December 2017. | Do not describe this as a new 2026 inspection. |
| Latest review note | 6 July 2023 review found no evidence needing reassessment at that stage. | Still check live CQC page for any changes. |
| Regulated services | Maternity and midwifery, family planning, treatment of disease/disorder/injury, surgical procedures, diagnostic and screening procedures, services for everyone. | Reflects regulated service categories, not a list of every appointment type. |
Map, directions and Coulby Newham visit checklist
Address: Coulby Medical Practice, Cropton Way, Coulby Newham, Middlesbrough, Cleveland, TS8 0TL. Use the map for planning only. Confirm appointment time, clinician type, access needs and parking rules before travelling.
Before travelling
Check whether your issue is eConsult, GP, advanced nurse practitioner, nurse, HCA, phlebotomist, pharmacist, NHS 111 or 999 route.
Bring the right items
Medication boxes, repeat slip, hospital letters, blood-test request, urine sample if asked, hearing aids/glasses, and any paperwork needing a GP/admin response.
If someone else is driving
Send the full address and postcode: Coulby Medical Practice, Cropton Way, Coulby Newham, Middlesbrough, TS8 0TL.
On arrival
Use self-check-in if available. If parking ANPR is active, enter vehicle registration on the waiting-room iPad.
When Coulby Medical Practice is closed
The official contact page says to use NHS 111 online or call 111 when you need medical help now and the practice is closed. NHS 111 can assess and may arrange South Tees Access Response appointments at listed centres, but those centres use an appointment-based system.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, urgent advice, possible appointment-based STAR route. |
| Child under 5 needing urgent help | Call 111 | The practice contact page says NHS 111 online is for people aged 5 and over. |
| Medication issue | Pharmacy or NHS 111 if urgent | Side effects, emergency supply, medicine advice. |
| Routine repeat prescription | NHS App, Patient Access, form, email or paper route | Requests that can wait up to 3 working days. |
| Routine admin | eConsult admin request during practice access | Fit notes, GP letters, reports, forms, result discussions and paperwork. |
Official action links used
Use these after reading the practical route above. This page explains the next step first so patients do not land on the wrong official form.
Official Coulby Medical Practice website · Official contact and access page · Official appointments page · eConsult · Online appointment booking rules · Admin requests · Prescriptions · Repeat prescription request form · Register with the practice · Official team page · NHS profile · CQC profile · NHS 111 online