Coachmans Medical Practice: appointments, hours, prescriptions, registration and Crawley patient routes
Coachmans Medical Practice is an NHS GP surgery on Lansbury Road, Broadfield, Crawley, RH11 9JA. This guide gives the action first: how to request urgent or routine GP help, cancel an appointment, order repeat medicine, book blood tests, register, get fit notes, plan access and know when to use 111, 999 or a minor injury unit.
Use this for: urgent same-day help if online is not suitable, home visit requests soon after 8:30am, appointment cancellation, nurse/HCA appointments, blood test booking at the surgery, fit note help, access needs, and prescription questions if you are over 65 or registered housebound.
Coachmans Medical Practice
Lansbury Road
Broadfield
Crawley
West Sussex
RH11 9JA
Use the exact Lansbury Road, Broadfield address because Crawley has several GP and urgent-care services.
Open directionsOpening hours and Monday extended access
The contact page lists weekday surgery access and also says Monday has additional early and evening doctor/nurse appointments.
| Day / route | Listed access | What to do |
|---|---|---|
| Monday | 8:00am–6:30pm; extended consultation times with additional appointments from 7:30am and up to 8:30pm. | Ask whether early/evening appointment is available and whether it is doctor or nurse. |
| Tuesday | 8:00am–6:30pm | Use online request early for routine tasks. |
| Wednesday | 8:00am–6:30pm | Keep phone/email available after submitting a request. |
| Thursday | 8:00am–6:30pm | Do not leave prescription requests late before weekend. |
| Friday | 8:00am–6:30pm | Complete admin and repeat medicine requests early. |
| Saturday/Sunday | Closed | Use NHS 111 for urgent non-emergency help; 999 for emergencies. |
| Phone appointment help | Appointment page lists phone route Monday to Friday 8:30am–6:30pm. | Use phone if online access is difficult or urgent. |
| In-person reception | Appointment page lists visiting reception Monday to Friday 8am–6pm. | Use if you cannot use online/phone or need help submitting request. |
Appointments: urgent, routine, nurse/HCA and online triage
The practice says it uses the information you give to choose the most suitable doctor, nurse or health professional.
If it is life-threatening, call 999. If urgent and the surgery is closed, use NHS 111.
Use the request appointment form on the practice website from 8am to 6:30pm Monday to Friday, phone from 8:30am to 6:30pm, or visit reception from 8am to 6pm.
Use the “Get help for any health problem” / appointment request route. Your request is assessed and assigned to the best person.
The practice may offer phone, face-to-face, video call, text or email consultation.
Mention interpreter, preferred doctor/nurse, communication need, mobility need, carer support or privacy concern when requesting help.
Hello, my name is [name]. Date of birth: [date]. I am registered at Coachmans Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for a GP, nurse, healthcare assistant, pharmacist, minor injury unit, NHS 111 or 999?
Cancel or change an appointment without wasting a slot
The practice homepage showed missed appointment numbers, so cancellation is not just admin: it helps another patient get care.
| Cancel route | Use when | Action link |
|---|---|---|
| NHS account / NHS App | Appointment appears in your NHS account. | Open NHS App |
| SystmOnline | You use the GP online system. | Open SystmOnline |
| Phone | You need help or cannot cancel online. | Call 01293 583320 |
| Text reminder | You received an appointment reminder text. | Reply CANCEL if the text gives this option. |
| Online cancellation form | You want to use the practice cancellation route. | See official cancellation options |
Repeat prescriptions: safest route, backup route and what not to do
The practice says it does not take repeat prescription requests over the phone unless the patient is over 65 or registered housebound.
Best online route
Use NHS account/NHS App or SystmOnline. You can see repeat medicines and request the items you need.
Email route
The official prescription page lists sxicb-wsx.coachmans.prescription@nhs.net for medication requests.
Paper route
Bring the paper form to surgery Monday to Friday from 8:30am to 6:00pm.
Collection timing
The practice says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.
| Prescription problem | What to do | Clickable route |
|---|---|---|
| Routine repeat medicine | Use NHS App, NHS account, SystmOnline, paper form, email, or official request form. | Order medication route |
| Over 65 or registered housebound | The practice allows phone repeat requests for these patients. | Call surgery |
| Medicine not showing online | It may not be on repeat or may need review. Use the message/free-text route or contact the practice. | SystmOnline |
| Pharmacy has not received it | Check ordering date, nominated pharmacy and allow 3–5 working days unless urgent. | Find pharmacy |
| Need to change pharmacy | Change nominated pharmacy in the app, at the GP practice, or at a pharmacy that accepts repeat prescriptions. | NHS App |
| Side effects or medicine question | Ask a pharmacist first for non-urgent medicine advice. | NHS Medicines A-Z |
| Old/unused medicine | Return it to the pharmacy or bring it to surgery. Do not bin or flush it. | Medicine disposal advice |
Blood tests: surgery route vs hospital route
If a GP asks you to have a blood test, the surgery offers blood test appointments Monday to Friday between 08:30 and 12:10. Hospital blood tests now need booking through Swiftqueue if you are told to attend hospital.
| Blood test situation | What to do | Important detail |
|---|---|---|
| GP told you to book at surgery | Speak to reception. | Surgery blood test appointments are listed Monday–Friday, 08:30–12:10. |
| Hospital blood test requested | Use Swiftqueue. | Crawley/Horsham/East Surrey hospital blood tests moved to appointment-only booking. |
| Cannot use online hospital booking | Call helpdesk. | Helpdesk listed as 03006 134117, Mon–Fri 8am–8pm. |
| Need result later | Ask who ordered it. | If hospital ordered the test, hospital should normally explain the result. |
Test results: ask the right team, at the right time
Some results go to the GP, some stay with the hospital or clinic that ordered the test. Asking the wrong place is a common delay.
GP-ordered tests usually go through the practice. Hospital-ordered tests should usually be explained by the hospital team.
The practice policy says test results take time to reach the surgery and you will normally be told when to call back.
Online access may show parts of your GP record, including some test results after clinical review.
If you feel worse before the result arrives, contact GP, NHS 111 or 999 depending on severity.
Sick notes / fit notes: 7-day rule and Coachmans route
| Situation | What to do | Action |
|---|---|---|
| Off sick 7 days or less | You normally self-certify. Employer should not usually ask for GP medical evidence for this period. | Self-certification form |
| Off sick more than 7 days | Phone or visit the surgery from 11am to 6pm, or use the online sick certificate form. | Coachmans fit note route |
| Hospital treated you | Ask hospital team for fit-note evidence for recovery where possible. | Hospital/clinic that treated you |
| Need private sick note | Private sick notes may be non-NHS work and chargeable. | Check private work section |
Home visits: request early and only when truly needed
The appointment page says if you are housebound and need an appointment, the practice will do a home visit and phone first to understand what you need.
| Home visit point | Practical meaning | What to say |
|---|---|---|
| When to request | As soon after 08:30am as possible. | Call early, not late afternoon. |
| Who it is for | Patients who are housebound and need an appointment. | Explain why the patient cannot attend the surgery safely. |
| What happens first | The practice will phone first to understand the need. | Keep phone nearby and answer unknown/NHS numbers. |
| Emergency symptoms | Home visit is not a 999 replacement. | Call 999 if life-threatening. |
Register with Coachmans Medical Practice
The NHS profile currently shows Coachmans Medical Practice as accepting new patients. The practice registration page says you must have a Broadfield address to register.
The practice says you must have a Broadfield address and should use the catchment map to check whether you are in the acceptance area.
The practice uses the NHS “Register with a GP” service. You do not need proof of address, immigration status, ID or NHS number to start online registration.
You may be asked for previous GP surgery, basic health details and medical information.
If online registration is difficult, attend surgery and ask reception.
Children under 16 need parent/guardian registration. The practice says parents/guardians must also be registered with the surgery.
If away from home, you may register temporarily for up to 3 months by visiting surgery and completing the form.
Disabled access, hearing loop, disabled parking and visit planning
Coachmans says patient areas including reception, waiting room, consulting rooms and disabled toilet have wheelchair access. A hearing loop is at reception and disabled parking spaces are in the car park.
Wheelchair access
Reception, waiting room, consulting rooms and disabled toilet are listed as wheelchair accessible.
Hearing support
A hearing loop is listed at the front reception desk. Tell reception if you need communication support.
Disabled parking
Designated disabled parking spaces are listed in the car park. Arrive early at busy clinic times.
Interpreter or access needs
The appointment page asks patients to tell the practice if they need an interpreter or other access/communication support.
Hello, I have an appointment or request at Coachmans Medical Practice. I need help with [wheelchair access / hearing loop / disabled parking / interpreter / carer support / longer appointment]. Can this be added before I attend?
Who should I ask to see?
Not every problem needs a GP. The appointment page says requests may go to a pharmacist, nurse, doctor or another member of the team.
| Need | Likely route | Why it helps |
|---|---|---|
| Cough, cold, sore throat, tummy trouble, aches/pains | Pharmacy first where suitable. | Pharmacists can advise on minor illness and medicines without appointment. |
| Blood pressure, blood test, cervical smear, vaccination | Nurse or healthcare assistant. | Routine appointments are often arranged with nurse/HCA. |
| Medication review or side effect | Pharmacist, GP or prescribing team depending on risk. | Give medicine name, dose, side effect and remaining supply. |
| Test result or referral question | Admin/clinical team after result has arrived. | Say who ordered the test/referral and date. |
| Minor injury | NHS 111, urgent treatment centre or minor injury unit. | May be faster and more appropriate than GP. |
| Serious symptoms | 999 or urgent GP/111 route. | Do not use routine forms for dangerous symptoms. |
Private work, forms and non-NHS charges
The practice says some services are not covered by the NHS contract and may attract charges.
| Private/non-NHS request | Examples listed by practice | Practical step |
|---|---|---|
| Medical forms | Pre-employment, sports, driving, HGV, PSV medicals. | Ask fee and appointment availability before booking. |
| Letters and certificates | Insurance claim forms, private sick notes, vaccination certificates, medicine-abroad prescriptions. | Bring the full document and deadline. |
| Payment rule | The policy says fees are based on BMA suggested scales and bills are settled before forms/papers are released. | Ask reception for current fee and payment method before attending. |
| Collection rule | Policy asks patients to bring exact cash and photo identification when collecting completed reports. | Confirm current payment process because policies can change. |
CQC rating: Overall Good
CQC lists Coachmans Medical Practice as Overall Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. Latest inspection was 10 January 2018, report published 3 April 2018, and CQC reviewed data on 6 July 2023 without finding evidence to reassess at that stage.
| CQC item | Official detail | How to read it |
|---|---|---|
| Overall rating | Good. | Useful quality history, not live appointment availability. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All displayed key areas are Good. |
| Inspection | Latest inspection 10 January 2018; report published 3 April 2018. | Do not describe as a new 2026 inspection. |
| Latest review note | CQC reviewed information on 6 July 2023 and did not find evidence to reassess rating at that stage. | Check live CQC page before relying on status. |
| Services | CQC lists maternity/midwifery, family planning, treatment of disease/disorder/injury, surgical procedures, diagnostic and screening procedures. | Shows regulated service categories, not a booking menu. |
Map, directions and Broadfield visit checklist
Address: Coachmans Medical Practice, Lansbury Road, Broadfield, Crawley, West Sussex, RH11 9JA. Use the map for planning only and confirm your appointment or service route before travelling.
Before leaving home
Check appointment time, clinician type, online form response, medicine list, letters, samples, forms, ID for private work, access needs and preferred pharmacy.
Send to driver/carer
Coachmans Medical Practice, Lansbury Road, Broadfield, Crawley, West Sussex, RH11 9JA. Phone: 01293 583320.
Minor injury alternatives
The official contact page lists Crawley Hospital and Queen Victoria Hospital minor injury/urgent care alternatives. Use 111 first if unsure.
If you are late
Call reception if safe. Some short nurse/HCA/urgent appointments may need rearranging if missed.
Minor injury and urgent local services
The contact page points patients to minor injury / urgent treatment options and NHS 111 when the practice is not the right route.
| Service listed/route | Details | Use for |
|---|---|---|
| Crawley Hospital | West Green Drive, Crawley, RH11 7DH. Tel 01293 600300. Listed open 8am to 8pm. | Minor injury/urgent treatment route where suitable. |
| Queen Victoria Hospital | Holtye Road, East Grinstead, RH19 3DZ. Tel 01342 414000. Listed open 8am to 8pm. | Minor injury route where suitable. |
| NHS 111 | 24 hours a day, 365 days a year. | If unsure whether GP, UTC, MIU, pharmacy, A&E or self-care is right. |
| 999 | Emergency ambulance route. | Life-threatening or serious emergency symptoms. |
When Coachmans Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure what care is needed, urgent advice when GP closed. |
| Minor illness / medicine advice | Pharmacy or NHS 111 if urgent | Cough/cold, sore throat, tummy trouble, medicine side effects, minor aches. |
| Minor injury | NHS 111, urgent treatment centre or minor injury unit | Sprain, minor cut, minor burn, non-life-threatening injury. |
| Routine GP/admin | Practice website, NHS App, SystmOnline or phone when open | Fit notes, repeat prescriptions, test results, registration, forms. |
Official action links used
Use these after reading the practical route above. The article explains what each link is for so visitors do not land on the wrong page.
Official Coachmans Medical Practice website · Contact, hours and access · Appointments · Prescriptions · Sick/Fit notes · Test results · Blood tests · Hospital blood-test update · Online services · New patient registration · Practice information and policies · NHS profile · CQC profile