Clarendon Lodge Medical Practice | NHS GP Surgery Lodge

Emergency first: MedicalPracticeUK.org is an independent information website, not Clarendon Lodge Medical Practice or the NHS. Call 999 for a serious or life-threatening emergency. If you need urgent physical or mental-health help that cannot wait until the surgery reopens, use NHS 111 online or call 111.

Leamington Spa NHS GP guide

Clarendon Lodge Medical Practice: Rapid Health, Total Triage, appointments and hours

Clarendon Lodge Medical Practice is at 16 Clarendon Street, Leamington Spa, Warwickshire, CV32 5SS. The practice now uses a Total Triage model, with Rapid Health collecting GP and clinician appointment requests before the practice decides the most appropriate next step.

Choose the right route Rapid Health & appointments Address & access

1. Submit your request

2. Clinician review Total Triage means each request is reviewed before the final appointment or care route is chosen.

3. Right care Same-day contact, planned appointment, nurse, pharmacist, physio, advice or another suitable service.

Main practice telephone

01926 331401

Use the main number if you cannot complete Rapid Health online, need a nursing-team appointment, want to request a home visit, need registration help, or have another practice query.

Call Clarendon Lodge Official practice website

Current address

Clarendon Lodge Medical Practice
16 Clarendon Street
Leamington Spa
Warwickshire
CV32 5SS

Current practice email:
cwicb.clarendon@nhs.net

The practice homepage currently warns that its email address is changing, so use the live contact page before relying on an older saved email address.

Telephone

01926 331401

Postcode

CV32 5SS

Appointment model

Rapid Health + Total Triage

CQC

Good overall

Fast answer: Clarendon Lodge Medical Practice is at 16 Clarendon Street, Leamington Spa, CV32 5SS and the current telephone number is 01926 331401. The practice opens 8:00am–6:30pm Monday to Friday, although it closes for staff training every Monday from 1:00pm–2:00pm. GP/clinician requests use Rapid Health and Total Triage; requests submitted during working hours are reviewed by the practice, with the online appointment service stating a response by email within one working day.

Current notice: Wednesday 23 September 2026 closure

Clarendon Lodge’s current homepage says the surgery will be closed on Wednesday 23 September 2026 from 12:30pm to 6:30pm for staff training.

If you need urgent help during that closure: use NHS 111 if the problem cannot wait until the practice reopens. Call 999 for a life-threatening emergency.

The current homepage also displays a flu-vaccination booking alert for the approaching winter season. If you are eligible and want to book, use the live practice website for the current clinic availability rather than relying on an older vaccination date.

Check today’s Clarendon Lodge alerts

Start here: not every request should go through Rapid Health

Total Triage is the main route for GP and clinician appointment requests, but Clarendon Lodge specifically keeps separate routes for prescriptions, test results, fit notes and several nursing tasks.

You need	Best first route	What happens next
Life-threatening emergency	Call 999	Do not wait for an online response.
GP or other clinician appointment	Complete the Rapid Health triage form.	A clinician or trained team member reviews the request before the final care route is chosen.
Cannot complete Rapid Health online	Call 01926 331401.	Reception can complete the triage form on your behalf.
Urgent request already submitted	Call reception if you have not heard back within two hours or your symptoms worsen.	The duty-doctor system prioritises clinically urgent requests.
Practice nurse appointment	Call reception directly.	Nursing-team appointments cannot currently be made through Rapid Health.
Repeat prescription	Use NHS App, Patient Access, usual pharmacy or a written repeat request.	Allow up to three working days for practice processing.
Test result	Check online access first.	The practice says it contacts patients when an abnormality is found; hospital-requested tests must be followed up with the hospital team.
Home visit	Call reception, preferably before 10:30am.	A clinician may phone before deciding whether a visit is clinically appropriate.
New-patient registration	Check the catchment, then register online or complete both paper forms.	The practice currently welcomes patients living inside its designated boundary.
Urgent help when closed	NHS 111	Use 999 instead if the situation is life-threatening.

For non-urgent phone calls: the practice charter says it is usually easier to get through between 11:00am–12:30pm and 2:00pm–4:00pm.

Clarendon Lodge Medical Practice opening hours

Day	Current published opening	Important detail
Monday	8:00am–1:00pm; 2:00pm–6:30pm	The practice charter says the surgery closes 1:00pm–2:00pm every Monday for staff training.
Tuesday	8:00am–6:30pm	Total Triage requests submitted in working hours are reviewed by the practice.
Wednesday	8:00am–6:30pm	23 September 2026 has a special 12:30pm–6:30pm staff-training closure.
Thursday	8:00am–6:30pm	Extended-access appointments may run beyond core hours.
Friday	8:00am–6:30pm	Plan routine prescriptions before weekends and Bank Holidays.
Saturday	Normal surgery closed	Pre-booked extended-access appointments may still be available through the PCN.
Sunday	Closed	Use NHS 111 if urgent and not life-threatening.

Extended access

Clarendon Lodge says extended-access appointments are available in partnership with its local Primary Care Network. Current practice information lists availability:

in the morning from 7:00am–8:00am;
in the evening until 8:30pm;
and on Saturday.

Extended access is not the same as ordinary surgery opening. Appointments may be limited and can sometimes take place at another location. Use the normal booking route and check the venue on the confirmation.

Official contact and opening hours Practice charter and Monday closure

Rapid Health and Total Triage: how appointments work

Clarendon Lodge announced its move to Total Triage in June 2025. The practice says every appointment request is reviewed first, helping it prioritise urgent need and route patients to the most suitable professional.

Open the appointment page and start Rapid Health.
Use this for a GP or another clinician appointment request.

Complete the short triage form.
Give enough detail for the team to understand the problem, how urgent it appears and which type of care may be most appropriate.

The request is reviewed.
The appointment page says forms submitted during working hours are reviewed on the same day. The separate online-request section says patients should receive an email response within one working day.

Follow the plan sent by the practice.
This may be same-day contact, a later appointment, advice, or care from a nurse, pharmacist, physiotherapist or another member of the team.

What can Total Triage do?

Prioritise urgent need

Clinical need determines priority rather than simply who contacts reception first.

Support continuity

The practice says patients can request a specific doctor and it will try to accommodate this where possible.

Use the wider team

Care can involve GPs, advanced nurse practitioners, practice nurses, first-contact physiotherapists, pharmacists, dietitians, social prescribers or MIND counsellors.

Avoid unnecessary appointments

Some concerns can be managed safely with advice or another professional rather than a face-to-face GP appointment.

Urgent after submitting? The current appointment page says that if you believe the problem is urgent and have not heard back within two hours, or your symptoms have significantly worsened, call reception on 01926 331401.

Rapid Health is not the form for everything. The practice keeps separate forms/routes for sick notes, prescription queries, referrals, test results, letters/reports and some other specific tasks.

Official appointment and Rapid Health page Why Clarendon Lodge introduced Total Triage Total Triage FAQs

Nurse appointments should be booked directly with reception

Clarendon Lodge specifically says nursing-team appointments cannot be booked online through Rapid Health. Call reception instead.

Blood tests

Practice blood-test appointments can be booked with reception when the surgery has requested the test.

Diabetes

The nursing team provides diabetes check-ups and long-term-condition monitoring.

Asthma & COPD

Respiratory reviews are among the current nursing-team services.

Vaccinations

Published nursing appointments include childhood, adult and travel vaccinations.

Cervical screening

Smear appointments are booked directly with the nursing team when due.

ECG / dressings

ECGs and wound dressings are also among the appointments listed for the nursing team.

See the current nursing appointment list

Home visits: request by 10:30am where possible

Home visits are reserved for patients who are physically unable to attend the surgery. The practice specifically says lack of transport or convenience is not, by itself, a reason for a home visit.

Call reception, preferably by 10:30am.
The practice charter asks patients to make home-visit requests by this time where possible.

Give brief clinical details.
Reception passes enough information to the duty doctor to help assess urgency.

Expect a clinician to phone first.
The current appointment guidance says a clinician may discuss the request by telephone before deciding whether a visit is required.

Use emergency services if that is safer.
Clarendon Lodge gives examples such as severe chest pain, severe breathlessness or sudden collapse, where an ambulance may be a safer response than waiting for a home visit.

Repeat prescriptions: allow up to three working days

Clarendon Lodge says repeat-prescription requests take up to three working days to process at the practice. Your pharmacy may then need additional time to dispense the medicine.

Route	How to use it
NHS App	The practice describes this as the quickest and easiest repeat-medication route.
Patient Access	Patients with access can use the linked online service for repeat medication.
Usual pharmacy	Some pharmacies provide a repeat-ordering service; allow an additional day where the pharmacy submits the request for you.
Paper repeat slip	Tick the required items and post the slip or put it in the practice entrance-foyer box.
Telephone	Do not phone in a routine repeat request; the practice states telephone repeat requests will not be processed.
Electronic Prescription Service	Nominate a regular pharmacy so approved prescriptions can be sent electronically.

Acute or one-off medication

If you need a medicine that is not currently on your normal repeat list, but you have previously had it within the last 12 months, Clarendon Lodge provides a separate acute-prescription request form. The clinician can still decline the request or ask to review you.

Useful planning rule: allow the full three practice working days, plus any extra dispensing time your pharmacy needs. Do not wait until you have taken the final dose.

Official Clarendon Lodge prescription instructions NHS App

For broader help with repeat medicines and medication reviews, see the MedicalPracticeUK medication guide.

Blood tests and results: practice tests vs hospital tests

Routine blood-test booking

Only request a blood-test appointment when the surgery has asked for one. You can currently have the test:

at Clarendon Lodge — book with reception;
or through the local hospital phlebotomy service.

If using the hospital phlebotomy service, the practice says you need to take a printed blood-test request collected from reception. The current page lists the local phlebotomy booking line as 02476 153546, 12:00pm–6:00pm Monday to Friday.

Getting the result

Use online access where possible.
Clarendon Lodge says patients can view blood-test results through online access once available.

Follow any review request sent by text.
If the practice asks you to complete an online medication review after a blood test, complete the requested review.

The practice says it contacts patients when an abnormality is found.
You can still review your own results online rather than relying entirely on a phone call.

Hospital-requested test?
Contact the hospital department that requested it. Clarendon Lodge explicitly says it does not have access to tests requested by hospital teams.

Online access to your GP record can include diagnoses, medication, consultation information, letters and test results. If something in your record concerns you, ask the practice for clinical clarification rather than interpreting an isolated result yourself.

Official tests and results page Medical-record access information

Register with Clarendon Lodge Medical Practice

Clarendon Lodge currently says it is welcoming new patients who live within its designated catchment area. The practice does not currently accept patients living outside the boundary.

Check the catchment map.
Confirm that your home address is inside the practice boundary before completing the registration.

Register online where convenient.
The practice provides a direct online registration route from its current registration page.

Or use the paper route.
If registering in person, both the New Patient Registration Form and New Patient Questionnaire/Consent Information must be returned before the registration can progress.

Use reception if digital registration is difficult.
Call 01926 331401 if you need an accessible alternative or help understanding the registration paperwork.

Out-of-area applicants: the current practice registration page explicitly says Clarendon Lodge is unable to register people residing outside its designated boundary.

Official registration and catchment page

Use the right clinician or local NHS service

Clarendon Lodge’s Total Triage model is designed to use the wider primary-care team, not automatically place every patient into a GP appointment.

Pharmacy First

Participating pharmacies can assess and, where appropriate, supply prescription treatment for seven NHS conditions including sinusitis, sore throat, earache, infected insect bites, impetigo, shingles and uncomplicated UTI in eligible women.

First-contact physiotherapy

The practice lists first-contact physiotherapists among its wider clinical team, making some musculoskeletal problems suitable for direct specialist assessment rather than a GP appointment.

Clinical pharmacist

Medication-related care can sometimes be handled by the clinical-pharmacy team rather than a GP.

Social prescribing

Social prescribers can support patients whose wellbeing is affected by isolation, practical difficulties or other non-medical factors.

MIND counselling

The practice charter lists MIND counsellors among the professionals available through its local care network.

Dietetic support

Dietitians are also listed as part of the wider team available to support appropriate patient needs.

Clarendon Lodge “Who do I see?” guide

Wheelchair access, ground-floor consulting and communication support

Clarendon Lodge operates from a converted building, so its current contact page gives practical guidance for patients with mobility or communication needs.

Physical access

Ramp as well as steps at the entrance.
Suitable for patients using wheelchairs or walking aids.
A ground-floor consulting room is available.
Some doctors normally work upstairs, so tell reception about mobility needs when booking.

Communication adjustments

Braille information can be requested.
Large-print information can be requested.
Easy Read can be requested.
British Sign Language interpreter support can be requested.
Advocacy support can be discussed.
The practice asks patients to tell it about lip-reading, hearing-aid or other communication needs.

Best time to raise an adjustment: tell the care navigator or reception team when you request the appointment. That gives the practice time to arrange the ground-floor room, interpreter or other support before you arrive.

Current physical and communication access information

Complaints, feedback and patient participation

Clarendon Lodge says it welcomes both positive and negative feedback. A practice complaints procedure is available, and the Practice Manager can provide further information about how a concern will be handled.

Raise the issue with the practice

Use the contact route or ask for the Practice Manager if you want to make a formal complaint. The current practice page does not publish a simple fixed response deadline, so this guide does not invent one.

If the complaint remains unresolved

The practice directs patients to the Parliamentary and Health Service Ombudsman for information about escalating complaints concerning NHS services in England.

Patient Participation Group

Clarendon Lodge also publishes Patient Participation Group material, including meeting records from 2026. The PPG is for broader patient involvement and practice development rather than individual urgent clinical requests.

Practice contact and complaints information Patient Participation Group

CQC rating: Good overall, with Responsive rated Outstanding

The Care Quality Commission currently displays Clarendon Lodge as Good overall. The current profile shows four key domains as Good and Responsive as Outstanding.

CQC area	Current displayed rating	Context
Overall	Good	This remains the rating displayed on the live CQC profile.
Safe	Good	Historical inspection rating.
Effective	Good	Historical inspection rating.
Caring	Good	Historical inspection rating.
Responsive	Outstanding	This is the one key question currently displayed above Good.
Well-led	Good	Historical inspection rating.
Current report publication	28 April 2017	The rating should not be described as the result of a new 2026 inspection.
Later CQC review	6 July 2023	CQC reviewed available information and did not find evidence requiring reassessment at that stage.

Important date context: the Good overall / Outstanding Responsive profile is still displayed, but the underlying inspection report was published in April 2017. The later July 2023 event was a data review, not a fresh comprehensive inspection.

Live Clarendon Lodge CQC profile CQC inspection timeline

Map and directions

Clarendon Lodge Medical Practice
16 Clarendon Street
Leamington Spa
Warwickshire
CV32 5SS

Map shown for location and directions only. MedicalPracticeUK.org is not the official surgery website.

Before travelling: check whether the appointment is at the main surgery or an extended-access site, and tell reception before the visit if you need the ground-floor consulting room or another accessibility adjustment.

When Clarendon Lodge is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent problem that cannot wait	Use NHS 111 online or call 111.
Monday 1pm–2pm staff-training closure	Use NHS 111 if the problem genuinely cannot wait for the practice to reopen.
Extended-access appointment	Use the normal Clarendon booking route; the appointment may take place early morning, evening or Saturday and may be at another location.
Routine prescription or admin request	Use the appropriate NHS App or practice form during normal service; do not use out-of-hours urgent care for routine work.

Official sources used

Last verified: 21 September 2026.

Clarendon Lodge Medical Practice FAQs

Where is Clarendon Lodge Medical Practice and what is the phone number?

Clarendon Lodge Medical Practice is at 16 Clarendon Street, Leamington Spa, Warwickshire, CV32 5SS. The current telephone number is 01926 331401.

What are Clarendon Lodge Medical Practice opening hours?

The practice publishes opening from 8:00am to 6:30pm Monday to Friday and is normally closed Saturday and Sunday. Its practice charter also says the surgery closes every Monday from 1:00pm to 2:00pm for staff training. Extended-access appointments can operate from 7:00am–8:00am, in the evening until 8:30pm and on Saturday.

How do I request a GP appointment through Rapid Health?

Open the official Clarendon Lodge appointment page and complete the Rapid Health triage form. Total Triage means the information is reviewed before an appointment or other care route is chosen. The practice says forms submitted during working hours are reviewed on the same day, and the online appointment request service states patients should receive an email response within one working day.

What should I do if my Rapid Health request is urgent?

If you believe the problem is urgent and have not heard back from Clarendon Lodge within two hours of submitting the form, or your symptoms have significantly worsened, call reception on 01926 331401. The practice operates a duty-doctor system to prioritise clinically urgent same-day needs. Call 999 for a life-threatening emergency.

Can I book a nurse appointment through Rapid Health?

No. Clarendon Lodge says nursing-team appointments should be booked directly with reception on 01926 331401. Published examples include blood tests, diabetes reviews, asthma/COPD reviews, ECGs, cervical screening, dressings and vaccinations.

How long do Clarendon Lodge repeat prescriptions take?

The practice says repeat-prescription requests take up to three working days to process. The pharmacy may need additional time to dispense the medicine. NHS App is the preferred route, and Patient Access, participating pharmacies or a written repeat slip can also be used. Routine repeat requests should not be made by telephone.

How do I get test results from Clarendon Lodge?

Clarendon Lodge says blood-test results can be viewed through online access and that it will contact patients if an abnormality is found. If a hospital team ordered the investigation, contact that hospital department because the practice says it does not have access to tests requested by hospital teams.

How do I request a home visit?

Call reception and, where possible, make the request by 10:30am. Home visits are for patients physically unable to attend the surgery, not simply because transport is inconvenient. Be prepared to give brief information and speak with a clinician by phone before a visit is arranged.

Is Clarendon Lodge Medical Practice accepting new patients?

The current registration page says Clarendon Lodge is welcoming new patients who live inside its designated catchment area. It does not currently accept patients living outside the boundary. Patients can register online or use the paper registration forms provided by the practice.

What is Clarendon Lodge Medical Practice’s current CQC rating?

CQC currently displays Clarendon Lodge as Good overall. Safe, Effective, Caring and Well-led are rated Good, while Responsive is rated Outstanding. The current inspection report was published on 28 April 2017. CQC later reviewed available information on 6 July 2023 and did not find evidence requiring reassessment at that stage, so this should not be described as a new 2026 inspection.

Independent information notice: MedicalPracticeUK.org is not Clarendon Lodge Medical Practice, Leamington North Primary Care Network, the NHS or the Care Quality Commission. Rapid Health availability, appointment capacity, training closures, extended-access locations, flu clinics and registration status can change. Use the official Clarendon Lodge and NHS links above for information affecting an immediate appointment, prescription or journey.