Caterham Valley Medical Practice: appointments, hours, registration and patient help
Need a GP in Caterham, trying to register, checking a test result, ordering repeat medicine or wondering why online forms show The House Partnership? This guide gives you the practical patient route first, with official links for appointments, prescriptions, registration, access, map and urgent NHS help.
Use this number for: appointment questions, repeat prescription problems, registration support, access needs, test results after 2pm, fit note queries, or if online forms are difficult.
Eothen House
Eothen Close
Caterham, Surrey
CR3 6JU
Use the full address when planning travel. This avoids confusion with Caterham Valley Health Centre on Stafford Road.
Get directionsCaterham Valley Medical Practice is searched by patients who want simple answers: how to contact the surgery, how online forms work, how to register, how to order repeat prescriptions, and what to do when the GP is closed.
This guide is written in plain British English. It is for local patients, older people, carers, parents, people new to the NHS, and anyone who wants the next step without medical jargon. It also explains the merger wording, because the official site says online forms may show The House Partnership and a Redhill office address.
Caterham Valley Medical Practice opening times and contact routes
The official surgery details page lists the practice address and phone number, and the website provides appointment, prescription, test result, fit note and registration routes. Opening times can change, especially after mergers, bank holidays or service updates, so check the official surgery details page before travelling.
| Need | Official route | Patient note |
|---|---|---|
| Contact the surgery | Phone, online form, NHS App | Use the official surgery details page for current opening and contact details. |
| Appointments | Appointments page and request/cancel appointment page | Use online routes where suitable, or call if online access is difficult. |
| Test results | NHS account, online form, phone after 2pm, or in person | The official test results page says the practice responds to online result requests within 5 working days. |
| Registration | Online form or paper form | The official registration page says online registration takes around 15 minutes. |
| Emergency at any time | Call 999 | Use 999 for life-threatening symptoms. Do not wait for the GP. |
Which service should you use?
This section helps you choose the right route before calling. It can save time and reduce stress.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or you are not sure which NHS service is right. Call 111 or use 111 online.
Use Caterham Valley Medical Practice
Use the GP practice for ongoing symptoms, appointment requests, repeat medicine issues, fit notes, test result questions, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, some Pharmacy First conditions, and prescription collection questions.
How to book or request an appointment at Caterham Valley Medical Practice
The official site has appointment routes and online forms. It also says the merger into The House Partnership is complete. If a form shows The House Partnership or a Redhill office address, the official homepage says the request is still going to the right place.
Use the appointments page
Start from the official appointments or request/cancel appointment page. Use this for GP appointment requests, cancelling appointments, and checking the latest booking instructions.
Tip: write when the problem started, what has changed, what you have tried, and what you are most worried about.
Call the surgery
Call 01883 347811 if you cannot use online forms, if the online route is confusing, or if you need help choosing the right next step.
Good for: older patients, children, carers, access needs, urgent same-day concerns, and people who are not confident online.
Use the NHS App
The official surgery details page says you can contact the practice through the NHS App. Availability depends on your account and what services are enabled.
Use online contact for admin
The official online contact page says you can ask a question, get help with an administrative task, or send information. For medical issues or appointment requests, use the appointments page.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am a patient at Caterham Valley Medical Practice. I need help because [say the problem in one sentence]. Is there anything available today, this week, or as soon as possible?
If you are calling for a child, partner, elderly parent, or someone you care for, say that clearly at the start. You do not need to explain everything at once. Start with the main problem.
Helpful NHS App video for GP services
This video is useful if you want to understand the NHS App for prescriptions, records and some GP services. Always follow Caterham Valley Medical Practice’s own instructions for local appointment routes.
How to register with Caterham Valley Medical Practice
NHS.uk currently shows Caterham Valley Medical Practice as accepting new patients. You should still check whether your home address is in the area the practice covers before starting registration.
Use NHS Find a GP or contact the practice. Ask: “I live at this postcode. Can I register with Caterham Valley Medical Practice?”
The official website says you can check eligibility and register using an online form. It says the online registration process takes around 15 minutes.
The official registration page also says you can download and print the registration form, or get a paper copy from the surgery.
ID can be helpful. NHS guidance says you should not be refused GP registration only because you do not have ID, proof of address, immigration status, or an NHS number.
The official registration page says you should have at least one month’s supply of medication, because records can take around a month to transfer from your old GP practice.
What to bring to your appointment
Bringing the right things can save another call or second visit. This is helpful for new patients, carers, older patients and people taking several medicines.
Caterham Valley Medical Practice repeat prescriptions
The official website includes an “Order a repeat prescription” route. It says patients can use their NHS account to order repeat prescriptions, and they will need the NHS App or NHS account login details.
NHS App or NHS account
Use your NHS account if repeat prescription ordering is available for your account. Choose your medicine, select your nominated pharmacy and submit the request.
Official practice route
Use the official Caterham Valley Medical Practice website for repeat prescription guidance and links to the correct ordering route.
Pharmacy help
Your local pharmacy can often help with medicine advice, side effects, repeat prescription process questions and prescription collection.
Phone if stuck
If you cannot use online tools, call the practice and ask which prescription route is right for you. Say clearly if you are close to running out.
Test results, blood tests and hospital letters
The official test results page says you can use your NHS account to ask for or view results online. You can also use an online form, call the surgery after 2pm, or ask in person at the surgery.
NHS account
Use the NHS App or NHS account login if test result access is available for your account.
Online form
The official page says you can use an online form to ask for test results, and the practice will respond within 5 working days.
Phone after 2pm
The official page says to call the surgery about test results after 2pm. Results are usually given directly to the patient for privacy reasons.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If you feel worse, use the right urgent service.
Sick notes, fit notes and work letters
The official site includes a “Request a fit note” route. A fit note is the note many employers ask for when you are off work because of illness. You may not need a GP fit note for the first few days of sickness, because self-certification may apply.
Ask whether they need a self-certification form or a GP fit note.
If you need a fit note, use the official fit note route if available or call the practice and explain the date your illness started.
Say when you became unwell, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The official homepage lists popular services including appointments, repeat prescriptions, online contact, test results, registration and fit notes.
Disabled access, language support and visiting the surgery
If access matters for your visit, check the official surgery details page or call before travelling. This is especially important if you use a wheelchair, need step-free access, need help hearing, or need someone to support you at reception.
Disabled access
Check the official surgery details page or call before visiting. Ask about step-free access, toilets, parking, hearing support and reasonable adjustments.
Parking and arrival
Use the full Eothen House address and allow extra time for parking, check-in and finding the right waiting area.
Children and babies
Bring nappies, wipes, snacks, the red book if relevant, and something quiet if there may be a wait.
Language and hearing support
Ask for interpreter support when booking if English is difficult. Ask about hearing support, BSL options or other reasonable adjustments if needed.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Caterham Valley Medical Practice map and directions
Address: Eothen House, Eothen Close, Caterham, Surrey, CR3 6JU. Use the map for planning only. Confirm your appointment time before leaving.
By car or taxi
Use postcode CR3 6JU. Ask for Eothen House, Eothen Close, not Caterham Valley Health Centre on Stafford Road.
By train
Caterham railway station is the main local station. Check your walking route before leaving and allow extra time if you have mobility needs.
By bus
Use Traveline or Google Maps for live bus routes to Caterham and Eothen Close. Bus times can change, especially evenings and weekends.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids, and any paperwork the practice asked for.
What to do when Caterham Valley Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Serious injury | A&E or urgent treatment centre | Broken bones, serious cuts, head injury, severe pain, or urgent injuries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you call or visit
Reception usually needs it to find your record.
Make sure the practice can call you back.
Start with the main issue. You can explain more later.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the GP or nurse avoid mistakes.
Use Eothen House, Eothen Close, CR3 6JU.
CQC rating and provider-change note
CQC shows an archived record for Caterham Valley Medical Practice with an overall Good rating and a provider-change warning. Because the provider record has changed, this page does not present the old CQC rating as a fresh live rating.
For the latest inspection and provider information, use the official CQC website. This is the safest way to avoid relying on an old archived rating.
Official source check and reference notes
Publish-ready as of 6 June 2026: this guide was checked against NHS.uk, the official Caterham Valley Medical Practice website and CQC. It is written as an independent patient directory guide, not as the official NHS or practice website.
Main reference sources used: NHS.uk was used for the GP profile, address, NHS code and new-patient status. The official practice website was used for merger wording, contact routes, appointments, prescriptions, test results, registration and fit note routes. CQC was checked for inspection/provider history, but the old archived Good rating is not shown as a current live rating.
Official links: NHS.uk Caterham Valley Medical Practice profile · Official practice website · Official surgery details · Official repeat prescription page · Official test results page · Official registration page · CQC archived Caterham Valley record · NHS 111 online · NHS App
Why this matters: GP opening times, online request availability, registration status, access facilities, merger wording and CQC records can change. This page links users back to official sources so they can verify live details before calling, travelling or relying on the information.