Bucksburn Medical Practice | NHS GP Appointments & Hours

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Emergency first: MedicalPracticeUK.org is an independent information website, not Bucksburn Medical Practice, NHS Grampian or NHS 24. Call 999 for a life-threatening emergency. If the GP practice is closed and you need urgent medical advice that cannot wait, call NHS 24 on 111.
Aberdeen NHS Scotland GP guide

Bucksburn Medical Practice: appointments, phone access, prescriptions and opening hours

Bucksburn Medical Practice is an NHS Scotland GP practice at Bucksburn Clinic, Kepplehills Road, Bucksburn, Aberdeen, AB21 9DG. The practice remains open later than its routine reception phone lines on several weekdays, so knowing the difference between building hours and telephone access can save an unnecessary call.

Choose the right route Appointment steps Check phone hours
1. Contact Bucksburn
2. Explain the problemUrgency helps reception direct you to the right GP, nurse or service.
✓3. Next stepAppointment, nurse practitioner, pharmacy, prescription or NHS 24.
Practice reception
01224 713927

Use this number for GP or nurse appointments, urgent problems during practice hours, home-visit requests, registration questions, results, prescription problems or if you are unsure which service is appropriate.

Call Bucksburn Medical Practice Official practice website
Practice address

Bucksburn Medical Practice
Bucksburn Clinic
Kepplehills Road
Bucksburn
Aberdeen
AB21 9DG

NHS 24 and the practice website publish the same postcode and reception telephone.

Directions to Bucksburn Clinic
Reception
01224 713927
Postcode
AB21 9DG
Routine phone access
8:15–12:30 & 1:30–5
Out of hours
NHS 24 · 111
Fast answer: Bucksburn Medical Practice is at Bucksburn Clinic, Kepplehills Road, Aberdeen, AB21 9DG. Reception is 01224 713927. Normal surgery opening starts at 8:15am Monday to Friday, but closing time varies by day. Routine phone access is currently published as 8:15am–12:30pm and 1:30pm–5:00pm Monday to Friday.

Upcoming closure: Monday 28 September 2026

The practice’s published 2026 public-holiday list says Bucksburn Medical Practice will be closed on Monday 28 September 2026.

Order routine repeat medication and deal with non-urgent requests before the closure if possible. For urgent medical help that cannot wait while the practice is closed, use NHS 24 on 111. Call 999 for a life-threatening emergency.

Start here: use the right Bucksburn route

You need Best first step Useful detail
Life-threatening emergency Call 999. Do not wait for GP reception or NHS 24.
GP appointment Phone 01224 713927. The appointments page says appointments are normally available within 24 hours and are often same-day if you phone early.
A very urgent problem Tell reception clearly that the problem is urgent. The practice asks urgent patients to make this clear so the request can be prioritised appropriately.
Minor illness Ask whether the Advanced Nurse Practitioner is appropriate or use NHS Pharmacy First Scotland. The practice says the nurse practitioner can deal with many minor illnesses and may sometimes see patients sooner.
Repeat prescription Use the practice’s repeat-medication route. The practice publishes online repeat ordering and also continues to publish its repeat prescription phone line.
Test results Allow the published period, then call after 2:00pm. The practice currently says to allow 7 working days from the test before phoning for results.
Home visit Call before 10:00am where possible. Home visits are for patients who are housebound or too ill to attend the practice.
New-patient registration Check that your address is within the current AB21 practice boundary. The practice says people living outside postcode area AB21 cannot currently register.
Urgent help when closed Call NHS 24 on 111. Grampian out-of-hours services cover urgent problems that cannot wait for the practice to reopen.

Bucksburn Medical Practice opening hours

The current NHS 24 listing and practice opening page show slightly different closing times across the week rather than one standard 6pm or 6:30pm closing time.

Day Normal practice hours Patient note
Monday 8:15am–6:00pm Routine reception phone access finishes earlier at 5pm.
Tuesday 8:15am–6:30pm One of the later-opening practice days.
Wednesday 8:15am–6:20pm NHS 24 currently lists a 6:20pm close.
Thursday 8:15am–6:20pm NHS 24 currently lists a 6:20pm close.
Friday 8:15am–6:00pm Order routine medicines before the weekend.
Saturday Closed Use NHS 24 for urgent problems that cannot wait.
Sunday Closed Call 999 for emergencies or NHS 24 on 111 for urgent advice.
Official practice opening times Current NHS 24 listing

Reception phone hours are shorter than the surgery opening hours

This is one of the most useful details to know before calling. Bucksburn’s current homepage says routine telephone access changed from 31 March 2025.

Morning phone access

8:15am–12:30pm
Monday to Friday.

Afternoon phone access

1:30pm–5:00pm
Monday to Friday.

12:30pm–1:30pm is not part of the published routine phone window. The surgery itself may still be open, but do not assume routine reception calls will be handled during that hour.
After 5pm: the practice homepage says the usual number has an emergency option, while NHS 24 is available on 111. Use emergency and out-of-hours routes only for problems that genuinely cannot wait for normal reception access.

How appointments work at Bucksburn Medical Practice

The practice still publishes a strongly telephone-led appointment process rather than directing all patients through an online clinical-triage form.

1
Phone reception during the published access window.
Use 01224 713927. Calling early gives the best chance of a same-day slot when capacity allows.
2
Say if the problem is urgent.
The practice specifically asks patients with very urgent problems to tell reception.
3
Ask whether the Advanced Nurse Practitioner fits your problem.
The practice says the nurse practitioner can assess many minor illnesses and may sometimes offer earlier access than a GP.
4
Request an interpreter in advance if needed.
The appointments page asks patients who need language support to tell the practice ahead of the consultation.
Current practice wording: Bucksburn says appointments are available within 24 hours and are usually same-day when patients phone early. This describes the practice’s published appointment model, but actual availability can still vary with demand, staffing and clinical urgency.

Late surgeries

The practice says later surgery appointments are available until 6:30pm on three days each week. The exact clinician rota can change, so ask reception if you specifically need a later appointment.

Official Bucksburn appointment guidance

GP, nurse practitioner, pharmacy or NHS 24?

GP practice

Use Bucksburn for ongoing problems, clinical review, long-term conditions, referrals or symptoms that need GP assessment.

Advanced Nurse Practitioner

Ask reception whether the nurse practitioner can assess a minor illness instead of waiting specifically for a doctor.

Community pharmacy

NHS Pharmacy First Scotland is often the first NHS route for minor illness and does not usually require an appointment.

NHS 24

Call 111 when the practice is closed and the medical problem is urgent but not life-threatening.

Online services: repeat medicines yes, eConsult no

Bucksburn’s current online-services page is clear about one important change: its eConsult service is no longer available.

The practice still provides online functions for:

  • requesting repeat medication;
  • accessing medical-record services where enabled;
  • updating name or contact information.
Do not search for an old Bucksburn eConsult link. If you need a clinical appointment, follow the current telephone appointment process unless the practice itself gives you another route.
Current Bucksburn online services

Home visits: phone before 10am

Bucksburn asks patients who need a home visit to contact reception before 10:00am, except in emergencies.

A home visit can be requested if you are housebound or too ill to attend the practice. The GP decides whether a home visit is clinically required and how urgently it is needed.

Be ready to explain why you cannot attend the surgery. Bucksburn points out that the clinic has better examination facilities and that several patients can usually be seen in the surgery during the time required for one home visit.

The practice also says community nurses can visit patients at home following GP referral.

Repeat prescriptions: online service, phone line and 48-hour processing

Bucksburn’s repeat-prescription page continues to publish several routes. Its online-services page also confirms that repeat medicines can currently be requested online.

Prescription detail Published Bucksburn information
Online repeat request Available through the practice online repeat-medication service. Ask reception if you need access set up.
Repeat prescription phone line 01224 719189 is still published on the current repeat-prescription page.
Processing Allow 48 hours, excluding weekends and bank holidays.
Pharmacy destination The practice says prescriptions can be directed to the pharmacy you request.
Automatic repeats Some patients on very regular repeat medication can have prescriptions generated automatically where the practice has arranged this.
Medication review Patients on repeat medication are asked to have a medication review at least annually.
The prescription page contains an older 2019 service notice. Because the phone-line information remains published on the live practice page, it is included here, but patients using that number for the first time can confirm the current process with reception. The online repeat-medication route is also currently promoted by the practice.
Official repeat-prescription guidance

Test results: allow 7 working days, then call after 2pm

Bucksburn publishes a specific result-checking process:

1
Count 7 working days from the test.
The current results page asks patients to allow seven working days before checking.
2
Phone after 2:00pm.
This is the practice’s published time for test-result enquiries.
3
Remember that reception cannot interpret the result.
The practice says reception staff are not medically qualified to comment on results.
4
Arrange clinical follow-up if needed.
The practice says patients are responsible for checking their results and making any follow-up appointment that has been advised.
Confidentiality: results are normally given only to the patient concerned unless prior permission has been given or the patient cannot understand the information themselves.
Official test-result guidance

Register with Bucksburn Medical Practice

The most important local registration rule is the practice boundary. Bucksburn states that people living outside postcode area AB21 cannot currently register.

1
Confirm that your address is in the practice area.
NHS 24 also warns that finding a GP in a postcode search does not automatically mean the practice covers your exact address.
2
Complete both Bucksburn forms.
The practice asks new patients to complete a registration form and medical questionnaire; children under 16 do not need the questionnaire.
3
Use online pre-registration or paper forms.
The practice provides an online pre-registration route and downloadable registration paperwork.
4
Ask about a new-patient health check.
Bucksburn says new patients are offered a health check to review tests and record repeat medicines while previous records are being transferred.
ID wording needs context. Bucksburn’s own registration page asks for a recent utility bill and photo ID. However, current NHS Scotland guidance says identification and proof of address are recommended to help match NHS records, but a patient should not be delayed or refused GP registration simply because they cannot provide them. If documentation is a problem, speak to reception rather than abandoning the registration attempt.
Temporary resident: if you will be in the area for less than three months, NHS Scotland and the practice provide temporary-patient arrangements instead of normal permanent registration.
Bucksburn new-patient information Current NHS Scotland registration rules

Pharmacy First Scotland can handle many minor illnesses

If your problem is suitable for community-pharmacy care, you may not need a Bucksburn GP appointment.

NHS Pharmacy First Scotland is available through community pharmacies that dispense NHS prescriptions. You normally do not need an appointment, and you can use any participating pharmacy.

Advice

The pharmacy team asks about your symptoms and gives advice on the most appropriate treatment.

Medicine

The pharmacist can provide NHS treatment where the service and your condition allow it.

Referral onward

If your problem needs GP, dental, optometry or another NHS assessment, the pharmacy can advise you to use that service.

Official Pharmacy First Scotland guidance

Clinics and services at Bucksburn

The practice’s current clinics page lists a mixture of GP, nursing and NHS Grampian services.

Long-term conditions

Practice nursing reviews are published for conditions including asthma/COPD, diabetes, heart disease and hypertension.

Cervical screening

Cervical screening is listed among the additional services provided by the practice.

Contraception

Published services include contraceptive advice, emergency contraception and some longer-acting contraceptive care.

Anticoagulant monitoring

The practice lists anticoagulant monitoring as an enhanced service.

Minor procedures

Minor surgery involving muscle, tendon and joint injections is listed among enhanced services.

Allied health services

The current page also lists services such as dietetics, speech therapy, orthoptics and chiropody, generally through local NHS arrangements and referral where required.

Travel care: Bucksburn asks travellers to start the process at least 6 weeks before travel, because assessment, vaccine ordering and subsequent doses may require more than one appointment.

Parking, buses and accessibility

Bus access

The practice says bus stops are close to the surgery.

Car parking

The practice publishes that adequate car parking is available, including designated spaces.

Wheelchair access

Wheelchair access is available in the waiting room, consulting rooms and toilets.

Wheelchairs

The practice says wheelchairs are available from reception.

Hearing loop

A loop system is available for patients who are hard of hearing.

Interpreter

If you need an interpreter for a consultation, tell the practice well in advance so it can try to arrange support.

Complaints and practice feedback

If you have a formal complaint, Bucksburn asks you to contact the Practice Manager. Written information about the practice complaints procedure is available from reception.

Do not use the website comments form for a medical problem or formal complaint. The practice says that form is only for comments and suggestions about the service. For a medical issue, contact reception and use the appropriate clinical route.
Official Bucksburn practice policies and complaints

Does Bucksburn Medical Practice have a CQC rating?

No English CQC GP rating should be attached to Bucksburn Medical Practice. The practice is in Aberdeen, Scotland. CQC rates health and social-care providers in England, so copying an English-style “Good” or “Outstanding” CQC badge onto this page would be inaccurate.

For current Bucksburn details, use the practice website, NHS 24, NHS inform and NHS Grampian sources.

Schema follows the same rule: this article does not create AggregateRating, Review or a fabricated CQC entity for the practice.

Map and directions to Bucksburn Clinic

Bucksburn Medical Practice
Bucksburn Clinic
Kepplehills Road
Bucksburn
Aberdeen
AB21 9DG

Map provided for journey planning only. MedicalPracticeUK.org is independent and is not the official practice or NHS Scotland website.

When Bucksburn Medical Practice is closed

Situation Use this route
Life-threatening emergency Call 999.
Urgent problem that cannot wait Call NHS 24 on 111. Grampian Doctors On-Call provides local out-of-hours medical cover.
Routine medicine or result request Use the normal practice route when the service reopens.
Minor illness Use an open community pharmacy and NHS Pharmacy First Scotland where appropriate.

Related NHS Scotland GP guides

These practices have different boundaries, appointment systems and prescription rules. The links are useful for understanding other Scottish GP models, but Bucksburn patients should follow Bucksburn’s own process.

Gilmore Medical Practice

Edinburgh NHS Scotland guide covering same-day appointments, prescription requests, test results and registration.

Hermitage Medical Practice

Edinburgh practice guide covering open surgery, booked appointments, prescriptions, results and NHS 24.

Gracemount Medical Practice

NHS Scotland patient guide covering appointments, Patient Services, prescriptions and Pharmacy First Scotland.

Barclay Medical Practice

Branch-first guide explaining why Scottish practices operating across several sites can have different local contact and appointment routes.

Official sources used

Last verified: 21 September 2026.

Bucksburn Medical Practice FAQs

Where is Bucksburn Medical Practice and what is the phone number?
Bucksburn Medical Practice is at Bucksburn Clinic, Kepplehills Road, Bucksburn, Aberdeen, AB21 9DG. Reception is 01224 713927.
What are Bucksburn Medical Practice opening hours?
Current published hours are Monday 8:15am–6:00pm, Tuesday 8:15am–6:30pm, Wednesday and Thursday 8:15am–6:20pm, and Friday 8:15am–6:00pm. Saturday and Sunday are closed.
What are the Bucksburn reception phone hours?
The practice homepage currently lists routine telephone access Monday to Friday from 8:15am–12:30pm and 1:30pm–5:00pm. The surgery itself stays open later on weekdays.
How do I get a GP appointment at Bucksburn Medical Practice?
Call 01224 713927. The practice says appointments are normally available within 24 hours and are often same-day when patients phone early. Tell reception clearly if the problem is very urgent.
Can I book Bucksburn appointments through eConsult?
No. The current online-services page says Bucksburn’s eConsult service is no longer available. The practice still provides online repeat-medication and other account services, while clinical appointments remain telephone-led.
How do I order a repeat prescription?
Bucksburn currently offers an online repeat-medication service and its repeat-prescription page also publishes 01224 719189. The practice asks patients to allow 48 hours for processing, excluding weekends and bank holidays.
How do I get my test results?
The practice says to allow seven working days from the test and then phone after 2:00pm. Reception can provide available results but cannot medically interpret them; follow-up with a clinician may be needed.
Can I register with Bucksburn Medical Practice if I do not live in AB21?
The practice currently states that patients living outside postcode area AB21 cannot register. If you are inside the practice area, complete the registration form and health questionnaire. Current NHS Scotland guidance says registration should not be delayed or refused simply because you cannot provide ID or proof of address.
Is Bucksburn Medical Practice closed on 28 September 2026?
Yes. The practice’s published public-holiday list says it will be closed on Monday 28 September 2026. For urgent medical help that cannot wait while the practice is closed, call NHS 24 on 111. Call 999 for a life-threatening emergency.
Does Bucksburn Medical Practice have a CQC rating?
No English CQC GP rating should be applied to Bucksburn Medical Practice because it is in Scotland. Use the practice website, NHS 24, NHS inform and NHS Grampian sources for current Scottish service information.
Independent information notice: MedicalPracticeUK.org is not Bucksburn Medical Practice, NHS Grampian, NHS Scotland, NHS 24 or Grampian Doctors On-Call. Appointment availability, telephone access, prescription systems, public-holiday closures, registration boundaries and services can change. Use the official sources above when information affects an immediate appointment, medicine request or journey.
Bucksburn Medical Practice Call 01224 713927