Brockwood Medical Practice: NHS GP appointments, hours, prescriptions, sites and patient help
Brockwood Medical Practice provides NHS GP services from its main Brockham site at The Surgery, Tanners Meadow, Betchworth RH3 7NJ, with branch surgeries at Newdigate and North Holmwood. This practical guide explains appointment requests, online medical forms, phone access, opening hours, evening and weekend enhanced access, repeat prescriptions, NHS App, SystmOnline, test results, fit notes, registration, home visits, complaints, CQC rating and what to do when the surgery is closed.
Use this number for: appointment form help, urgent same-day questions, nurse/HCA booking questions, online form support, repeat prescription queries, registration checks, test-result queries after 2pm, home-visit requests, access needs, complaints route questions, or if you are unsure which site to attend.
Brockwood Medical Practice
The Surgery, Tanners Meadow
Brockham
Betchworth, Surrey
RH3 7NJ
Use the full Tanners Meadow address for maps, taxis, appointment letters and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Brockwood Medical Practice
Patients search for many related terms, not only the practice name. Common intent includes “Brockwood Medical Practice appointments”, “Brockham surgery”, “Tanners Meadow Surgery”, “Newdigate Surgery”, “North Holmwood Surgery”, “repeat prescriptions”, “SystmOnline”, “NHS App”, “phone number”, “opening hours”, “test results”, “fit note”, “register as a patient”, “home visits”, “evening appointments”, “weekend appointments”, “parking”, “complaints” and “CQC rating”. This page explains what each search really means and gives the next practical step.
| Search phrase | What the user usually needs | Practical answer route |
|---|---|---|
| Brockwood Medical Practice appointments | How to request GP help, urgent appointments, routine appointments, and cancellation. | Use appointments section |
| Brockham Surgery / Tanners Meadow Surgery | Main site address, phone number, opening hours and map. | Use sites section |
| Newdigate Surgery | Branch site phone, address and branch opening times. | Use sites section |
| North Holmwood Surgery | Branch site phone, address and Thursday shorter opening. | Use sites section |
| Repeat prescriptions | How to order safely, why phone requests are not accepted, and online options. | Use prescriptions section |
| Test results | Online results, online form response timing, phone after 2pm and privacy rules. | Use results section |
| Fit note / sick note | Self-certification for 7 days or less and GP fit note after 7 days. | Use fit note section |
| Home visits | Who qualifies, why transport problems do not qualify, and why 999 matters for emergencies. | Use home visits section |
Unique patient decision hub: choose the right Brockwood route in 60 seconds
This tool is designed for repeat use. Start with your situation, then choose the safest route before using the online form, phoning, asking for a prescription, or travelling to Brockham, Newdigate or North Holmwood.
I need help today
If symptoms are dangerous or severe, call 999. If urgent but not life-threatening and the surgery is closed, use NHS 111. If the practice is open, use the medical issue form or call if online access is difficult.
I need a routine appointment
Use the online form, NHS App, phone or in-person request. Tell the team it is routine, such as a health check, vaccination, screening or long-standing minor problem.
I need repeat medicine
Use NHS App, NHS account, SystmOnline or the official online prescription form. Do not phone for repeat prescription requests because the practice says this is not accepted for patient safety.
I need test results
Check NHS App/NHS account, use the online form, call after 2pm, or ask in person. The practice can usually give results only to the patient unless permission exists.
I need a fit note
You usually self-certify for 7 days or less. If off sick for more than 7 days, request a fit note through the official route.
I need a home visit
Home visits are for genuinely housebound patients whose clinical condition prevents travel. Let the practice know early, preferably before 10:30.
Brockwood Medical Practice sites: Brockham, Newdigate and North Holmwood
The official website lists three surgery sites. Patients should check the site on their appointment confirmation before travelling because opening hours and phone numbers differ. Do not assume an appointment, prescription collection, nurse clinic or enhanced access clinic is at the main Brockham site.
| Site | Address and phone | Patient note |
|---|---|---|
| Brockwood Medical Practice / Tanners Meadow Surgery | The Surgery, Tanners Meadow, Brockham, Betchworth, Surrey, RH3 7NJ Phone: 01737 843259 | Main Brockham site. Wednesday listed as shorter opening on the official page. |
| Newdigate Surgery | Rusper Road, Newdigate, Dorking, Surrey, RH5 5BE Phone: 01306 631242 | Branch site. Tuesday listed as shorter opening on the official page. |
| North Holmwood Surgery | 1 Bentsbrook Close, North Holmwood, Dorking, Surrey, RH5 4HY Phone: 01306 885802 | Branch site. Thursday listed as shorter opening on the official page. |
| Enhanced access clinics | Pre-booked PCN clinics at Newdigate, Leith Hill Practice Capel, or Dorking Hospital depending on day. | Not walk-in. Ask the surgery to book and confirm the location. |
Opening hours and enhanced access appointments
The official surgery details page lists Brockham normal opening as Monday, Tuesday, Thursday and Friday 8am to 6:30pm, Wednesday 8am to 1pm, and weekends closed. Newdigate and North Holmwood have their own branch hours. The practice also provides pre-booked enhanced access appointments outside normal hours through the Primary Care Network.
| Site / service | Listed access | Patient tip |
|---|---|---|
| Brockham / Tanners Meadow | Mon, Tue, Thu, Fri 8am–6:30pm; Wed 8am–1pm; Sat/Sun closed. | Use the main number 01737 843259 and check the official page before travelling. |
| Newdigate Surgery | Mon, Wed, Thu, Fri 8am–6:30pm; Tue 8am–5pm; Sat/Sun closed. | Useful for patients nearer Newdigate; check branch arrangements first. |
| North Holmwood Surgery | Mon, Tue, Wed, Fri 8am–6:30pm; Thu 8am–1pm; Sat/Sun closed. | Check your confirmation because not every service may run at every site. |
| Online medical issue form | Usually Monday to Friday 8am–5:30pm. | May be switched off for safety reasons if demand is high. |
| Enhanced access | Monday to Friday 18:30–21:00 and Saturday 9:00–17:00, by pre-booked appointment only. | Locations may include Newdigate, Leith Hill Practice Capel or Dorking Hospital depending on day. |
How to request an appointment at Brockwood Medical Practice
The official appointments page says you can request an appointment using an online form, through the NHS App, by phoning the surgery, or in person. The practice treats all requests in the same way and reviews the information to decide how quickly you need to be seen, the best person to help, and whether an in-person appointment is the best option.
Call 999 for life-threatening symptoms such as chest pain, stroke signs, severe bleeding, breathing difficulty, collapse or a seizure that is not stopping.
The form is usually available Monday to Friday 8am to 5:30pm. Do not use the admin query form for medical requests.
If you cannot use the online form, call the surgery. The practice says all requests are reviewed in the same way.
The practice asks patients to say clearly if they feel they need urgent help. Where appropriate, urgent appointments may be offered the same working day or next day.
Say if you need an interpreter, communication support, help attending, or any reasonable adjustment.
Cancel by appointment confirmation link, online form, NHS App or phone so another patient can use the appointment.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered with Brockwood Medical Practice. I need help because [one clear sentence]. I cannot use the online form / I need urgent advice today / I am unsure which site to attend. What is the safest next step?
Before you submit the online form or call: practical checklist
A clear request helps the practice triage safely. This is especially useful for older patients, carers, parents, people taking several medicines and anyone who gets nervous explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can attend [Brockham / Newdigate / North Holmwood] if needed and I am available today on [phone number].
NHS App, SystmOnline and online services login
Patients often search “Brockwood Medical Practice login”, “SystmOnline”, “NHS App” or “online services” when they need prescriptions, test results, record access or appointment messages. Use official practice links and NHS login only. Avoid random third-party login pages when dealing with medical records or medicines.
NHS App
Use the NHS App to access NHS services, order repeat prescriptions, view some results and manage NHS account access where enabled.
SystmOnline
The official prescription page lists SystmOnline as a repeat prescription route. Use official links only.
Medical record access
The practice’s record-access policy explains online access to GP-held records through NHS App/NHS website where suitable.
Login safety
Do not share NHS login passwords, security codes or full medical details with unofficial websites, callers or messages.
Brockwood Medical Practice repeat prescriptions
The official prescription page says repeat prescriptions cannot be ordered by phone for patient safety. Patients can order using the NHS App or NHS website, SystmOnline, or an online repeat prescription form. The online form is recommended only if you do not have access to other online services such as the NHS App.
Use NHS App or NHS account
This avoids repeatedly entering personal details and is usually the easiest secure route for repeat prescriptions.
Use SystmOnline
Use SystmOnline if you have an account and are at least 16 years old, as listed on the official prescription page.
Use the online form
The online repeat form can be used if you do not have access to NHS App, NHS account or SystmOnline.
Do not phone repeat requests
The practice says repeat prescriptions cannot be ordered by phone because this protects patient safety.
| Prescription problem | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing online | It may not be on repeat, may need review, or may be too early to order. | Use the official medical/admin query route and include medicine name, dose and reason. |
| Almost out of medicine | Online request, GP signing and pharmacy processing may take time. | Order early, especially before weekends, bank holidays and travel. |
| Phone repeat request | The practice does not accept repeat requests by phone. | Use NHS App, NHS account, SystmOnline or official online form. |
| Medication review due | Medicines should be checked regularly to ensure they are still right. | Complete the medicine review form or book the requested review promptly. |
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand digital NHS access for prescriptions and records. Always follow Brockwood Medical Practice’s own instructions for appointments, prescriptions and test results.
Test results, blood tests, x-rays and privacy rules
The official test-results page says patients can view results online or contact the surgery. It includes blood tests, urine tests, x-rays and ultrasounds. You can use the NHS App/NHS account, an online form, phone after 2pm, or ask in person. The online form response time is listed as within 5 working days.
GP-ordered tests and hospital-ordered tests can have different follow-up routes.
The NHS App or NHS account may allow you to ask for or view test results.
The practice says it will respond within 5 working days.
The official result page asks patients to call about test results after 2pm.
Results are usually given directly to the patient unless permission exists or the patient may find it difficult to understand.
Fit notes, sick notes and self-certification
The official fit-note page explains that if you are off sick for seven days or less, you usually do not need a fit note. Your employer may ask for self-certification when you return to work. If you are off sick for more than seven days, your employer will usually ask for a fit note from a doctor.
7 days or less
You usually self-certify. Ask your employer for their form or use the HMRC employee sickness statement if needed.
More than 7 days
Your employer may ask for a fit note. Use the official practice fit-note request route.
Hospital treatment
If you are receiving hospital treatment, ask the hospital doctor for a fit note.
Possible charges
The official guidance says a fit note requested for seven days or less may carry a charge.
Home visits: who qualifies and when to ask
The official home-visits policy says home visits are reserved for patients who are genuinely housebound and do not leave the house for any reason, including residential and nursing home patients. Requests should be made as early as possible, preferably before 10:30, so visits can be scheduled and allocated to GPs. Home visits cannot be undertaken for social or transport reasons.
| Situation | Likely route | Important note |
|---|---|---|
| Genuinely housebound | Request a home visit early, preferably before 10:30. | The GP will decide the most suitable place and time for assessment. |
| Residential or nursing home patient | Home visit may be considered if clinically needed. | A telephone consultation may happen first. |
| Transport or social reason only | Usually attend surgery or arrange transport. | The policy says home visits cannot be for social or transport reasons. |
| Emergency symptoms | Call 999. | Waiting for a GP home visit can delay life-saving treatment. |
Register with Brockwood Medical Practice as a new patient
The official registration page says patients usually have to live within the practice boundary to join. Patients staying in the area for less than three months may be able to register as temporary patients. Online registration takes around 15 minutes, and patients should ensure they have at least one month’s supply of medication because records can take around a month to transfer from the old GP practice.
Use the official boundary checker or contact the surgery if you are unsure whether you are eligible.
The official page offers separate online registration links for Brockham Surgery, North Holmwood Surgery and Newdigate Surgery.
The form asks for your 10-digit NHS number. You may find it on a prescription, appointment letter or through the NHS Find your NHS number service.
Have at least one month’s supply before registering because GP records may take around a month to transfer.
You can download and print the form or get a paper copy from the surgery, then email or drop it at reception.
Services patients often need
The official services list includes appointment requests, prescriptions, test results, registering as a patient, fit notes, blood pressure checks, referrals, NHS health checks, cervical screening, vaccination, carer support, mental health, pharmacies, pregnancy and maternity care, medical records and more. Exact access depends on clinical need, site, staffing and appointment type.
Parking, communication needs, interpreter help and accessibility
The official Brockham surgery page lists car parking and cycle parking. The appointments page also asks patients to tell the practice if they need special help during an appointment, including interpreter support, communication needs, or help because they cannot come to the surgery.
Parking
The Brockham surgery page lists car parking and cycle parking. Allow extra time if travelling at busy clinic times.
Correct site matters
Check whether your appointment is at Brockham, Newdigate, North Holmwood, Dorking Hospital or another enhanced access location.
Interpreter or communication help
Tell the surgery when requesting the appointment if you need interpreter support or another communication adjustment.
Carers and consent
If you speak for someone else, ask what permission is needed before discussing their record, results or complaint.
Hello, I have an appointment or request with Brockwood Medical Practice. I need help with [interpreter / hearing support / carer involvement / wheelchair access / communication needs]. Can this be added to my request before I attend?
Reviews, CQC rating and patient feedback
CQC lists Tanners Meadow Surgery, also known as Brockwood Medical Practice, as Overall Good. The practice also provides feedback, compliments and complaints routes. When reading public reviews, check dates and patterns rather than relying on one old comment, because online access, staffing, branch opening hours and appointment systems can change.
CQC inspected quality
CQC lists the practice as Overall Good and shows Tanners Meadow Surgery as also known as Brockwood Medical Practice.
Feedback route
The practice feedback form can be used for positive or negative feedback and may be submitted anonymously if you do not need a response.
Check review dates
Old reviews may not reflect current online forms, branch hours, enhanced access or staff arrangements.
Look for patterns
Repeated recent themes are more useful than one single angry or glowing review.
Complaints, concerns and formal feedback
The official complaints policy says patients should tell the practice if they have a complaint or concern. Ideally, complaints should be addressed to Liz Spreadbury, Practice Manager, and sent by post, through the practice generic email address syheartlandsicb.BMP@nhs.net, or through the website feedback/complaints section. The policy says complaints are acknowledged within 3 working days and the practice aims to respond within 25 working days.
Include dates, times, site, staff role if known, what happened, what harm or concern exists, and what outcome you want.
The policy says many problems can be sorted out easily and quickly, sometimes on the spot.
Formal complaints can be sent to the practice manager by post, generic email, or through the website complaints route.
The practice keeps medical confidentiality and needs permission before discussing another patient’s care.
Brockwood Medical Practice map, directions and travel planning
Main address: Brockwood Medical Practice, The Surgery, Tanners Meadow, Brockham, Betchworth, Surrey, RH3 7NJ. Use this map for the main Brockham site only. If your appointment is at Newdigate, North Holmwood, Leith Hill Practice Capel or Dorking Hospital enhanced access, check that exact address before leaving.
Before travelling
Check site, appointment time, clinician type, opening hours, access needs and whether you need to bring medicines, samples, forms or letters.
If you are late
Call the surgery as soon as possible. Some nurse, HCA, blood test or time-limited clinics may not be able to run late safely.
Branch site warning
Do not drive to Brockham if your appointment confirmation says Newdigate, North Holmwood or a PCN enhanced access location.
If someone else is driving
Send them the full site name and postcode, not just “Brockwood Medical Practice,” because the practice has multiple sites.
What to do when Brockwood Medical Practice is closed
The official Brockham surgery details say if you need medical assistance when phone lines or online forms are closed outside core 8am to 6:30pm hours, you should visit a pharmacy for minor ailments, ring 111, or in an emergency attend Accident & Emergency or dial 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, tummy trouble, aches and pains, medicine advice. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated seriously. |
| Non-urgent request | Use official online route when available and wait for the practice | Routine admin, planned reviews, non-urgent forms and non-urgent medication questions. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Brockwood Medical Practice official website, surgery details pages for Brockham, Newdigate and North Holmwood, appointments guidance, prescription guidance, test-results page, fit-note page, registration page, home-visits policy, medical record access policy, complaints policy, feedback page and CQC.
Official links: NHS.uk profile · Official practice website · Our surgeries · Brockham surgery details · Newdigate surgery details · North Holmwood surgery details · Appointments · Repeat prescriptions · Test results · Fit notes · Register as a patient · Home visits · Complaints policy · CQC · NHS 111
Why this page is built this way: real users search phone, opening hours, appointments, Brockham surgery, Tanners Meadow, Newdigate, North Holmwood, online form, NHS App, SystmOnline, repeat prescriptions, test results, fit notes, registration, home visits, evening appointments, parking, complaints and CQC. This guide answers those intents in one place while still sending users to official sources for final confirmation.