Brigstock Medical Practice: NHS GP appointments, eConsult, hours, prescriptions and patient help
Brigstock Medical Practice, also shown by CQC as Brigstock Medical Centre and Brigstock and South Norwood Partnership, is an NHS GP surgery at 141 Brigstock Road, Thornton Heath, Surrey CR7 7JN. This practical guide explains eConsult, appointments, phone access, opening hours, extended-hours appointments, Croydon GP hubs, NHS App, Patient Access, repeat prescriptions, registration, GP team, online access, Pharmacy First, travel vaccines, cervical screening, CQC rating and what to do when the surgery is closed.
Alternative number: 020 8771 9779
Use these numbers for: appointment help, eConsult support, urgent same-day questions, registration support, prescription queries, test-result questions, access needs, and if you cannot use the online system.
Brigstock Medical Practice
141 Brigstock Road
Thornton Heath
Surrey
CR7 7JN
This page is about the GP surgery at 141 Brigstock Road, not Your Family Practice / Brigstock Family Practice at 83 Brigstock Road.
Open directionsGoogle and Bing search-intent map for Brigstock Medical Practice
Patients usually search more than the practice name. Common intent includes “Brigstock Medical Practice appointments”, “Brigstock Medical Practice eConsult”, “Brigstock Medical Practice phone number”, “opening times”, “repeat prescriptions”, “NHS App”, “Patient Access”, “AskFirst”, “webGP”, “Brigstock Medical Centre”, “Brigstock and South Norwood Partnership”, “Brigstock Family Practice”, “Your Family Practice”, “Croydon GP hubs”, “travel vaccines”, “cervical screening”, “register with Brigstock Medical Practice”, “CQC rating” and “Thornton Heath GP”. This guide answers the practical need behind those searches instead of simply listing keywords.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Brigstock Medical Practice appointments | How to use eConsult, phone the surgery, get urgent callback or attend reception if digital access is difficult. | Use appointments section |
| Brigstock Medical Practice eConsult | Online request for adult health, child health, routine requests, sick notes, medication queries, test results and reviews. | Use eConsult section |
| Repeat prescriptions | NHS App, Patient Access, pharmacy ordering, in-person request, by-post request, 48-hour rule and no-phone rule. | Use prescriptions section |
| Opening hours | Weekday hours, extended access, bank holiday closures and what to do when closed. | Use hours section |
| NHS App / Patient Access / AskFirst | Supported digital routes and what to do if online access is not suitable. | Use online access section |
| Croydon GP hubs | Urgent GP access when your own surgery cannot offer an urgent appointment. | Use GP hubs section |
| Brigstock Family Practice | A different GP practice at 83 Brigstock Road; users may be mixing two surgeries. | Use wrong-practice section |
| CQC rating | Official quality rating and how to read patient feedback fairly. | Use reviews section |
Unique patient decision hub: choose the right Brigstock route in 60 seconds
This tool is built for real patients, carers and older relatives. Start with your situation, then follow the safest route.
I have danger signs
Call 999 for chest pain, severe breathing difficulty, collapse, stroke signs, severe bleeding or someone not responding. Do not wait for eConsult or GP callback.
I need urgent GP help today
Use eConsult or phone 020 8684 0033 / 020 8771 9779 before coming to the practice. The official page says urgent non-life-threatening issues may receive a same-day telephone call from an on-call doctor or physician associate.
I cannot use eConsult
Phone during opening hours or visit reception. The official FAQ says reception can help by going through the eConsult questions with you.
I need repeat medicine
Use NHS App or Patient Access where possible. If you use paper, pharmacy or post, allow extra time. The practice does not accept repeat requests by phone.
I need a pharmacy problem solved
Ask Pharmacy First for sinusitis, sore throat, children’s earache, infected insect bite, impetigo, shingles and UTI in women where suitable.
I need urgent help when closed
Use NHS 111. Croydon residents may be booked into GP hubs if NHS 111 decides a GP hub appointment is appropriate.
Brigstock Medical Practice opening hours and extended access
The official opening-hours page lists the practice as open Monday to Friday from 8:00am to 6:30pm. Saturday and Sunday are listed as closed. The page also says extended-hours appointments with doctors and nurses are available from 6:30pm to 7:50pm on Monday, Tuesday, Wednesday and Thursday, but telephone lines are not open during those extended hours.
| Day / service | Official listed access | Patient tip |
|---|---|---|
| Monday | 8:00am to 6:30pm; extended access available | Use eConsult or phone before coming to the practice. |
| Tuesday | 8:00am to 6:30pm; extended access available | Good day for routine admin and planned follow-up if not urgent. |
| Wednesday | 8:00am to 6:30pm; extended access available | Keep your phone nearby after submitting eConsult. |
| Thursday | 8:00am to 6:30pm; extended access available | Order repeat medicine early before weekends or bank holidays. |
| Friday | 8:00am to 6:30pm; no extended access listed | Do not leave urgent prescriptions or admin issues until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use 999 for emergencies or NHS 111 for urgent advice. |
| Bank holidays | Closed | Check official closures and NHS 111 before travelling. |
How to request an appointment at Brigstock Medical Practice
The official appointment page says that for urgent but not life-threatening issues, patients may be telephoned on the day by an on-call doctor or physician associate for a shorter appointment focused on the urgent issue only. If the doctor needs to see you face-to-face, or you prefer face-to-face, the practice may invite you to come in.
Call 999 for loss of consciousness, sudden confusion, chest pain, breathing difficulties or other emergency symptoms.
Use eConsult for adult health problems, child health problems, routine requests, sick notes, medication queries, test results and long-term condition reviews.
The official appointment page asks patients to use eConsult or telephone 020 8684 0033 / 020 8771 9779 before coming to the practice.
The official FAQ says the text message will say whether your appointment is a telephone call or an in-person visit.
The official FAQ says landline users can call during opening hours and reception can help; patients can also come to reception and staff can go through eConsult questions.
If you are a Croydon resident and cannot get an urgent appointment, NHS 111 can assess you and book a Croydon GP hub appointment if suitable.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Brigstock Medical Practice. I need help because [one clear sentence]. I cannot use eConsult / I need urgent same-day advice / I need help with prescriptions / I need to know if I should use NHS 111. What is the safest next step?
Before you call or submit eConsult: practical checklist
A clear request helps the practice triage your problem safely. This is useful for older patients, carers, parents, people taking several medicines and anyone who feels nervous on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can take a phone call today on [phone number]. I would like advice on whether I need [GP / nurse / pharmacy / test / referral].
Brigstock Medical Practice eConsult / webGP: what it covers
The official online consultation page lets patients choose from adult health problems, child health problems, routine requests, sick notes, medication queries, test results, long-term condition reviews and contraception reviews. This is not just a booking form; it gives the practice information so the team can choose the safest next step.
| eConsult option | Good for | Do not use it for |
|---|---|---|
| Adult health problems | New or ongoing adult symptoms that are not life-threatening. | Chest pain, collapse, severe breathing difficulty, stroke signs or serious allergy. |
| Child health problems | Non-emergency child symptoms where GP advice is suitable. | Very unwell child, breathing difficulty, blue lips, severe dehydration or seizure. |
| Routine requests | Admin queries, non-urgent questions and planned care requests. | Problems needing same-day emergency assessment. |
| Sick notes | Fit note / work note requests where appropriate. | Medical emergencies or new severe symptoms. |
| Medication queries | Repeat medication questions, side-effect queries or medicine-review questions. | Serious allergic reaction or severe side effects needing urgent care. |
| Test results | Questions about results already requested or expected. | Worsening symptoms while waiting for results. |
NHS App, Patient Access, AskFirst and online access
The official online-access page says online access is encouraged but not required. Patients who prefer face-to-face, cannot use apps, or have reduced technology access can still access the surgery by telephone or at the front desk. The page lists supported apps including AskFirst, NHS App, Patient Access, the BrigstockAndYou website and getUBetter; it also says other apps such as MyGP are not currently supported by the practice.
NHS App
Useful for repeat prescriptions, NHS account access, records and other digital NHS services where enabled.
Patient Access
Use Patient Access for repeat prescription ordering and linked online services where your account is set up.
AskFirst and web routes
The official online-access guide lists AskFirst and the BrigstockAndYou website as supported routes.
No digital access?
Online access is not required. Phone or front-desk access remains available for patients who cannot use apps or websites.
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand how digital NHS access can help with repeat prescriptions and records. Always follow Brigstock Medical Practice’s own instructions for eConsult, Patient Access and repeat prescriptions.
Brigstock Medical Practice GP team
The official team page lists GP partners and GPs. Staff lists can change because of leave, training, recruitment and rota updates, so check the official team page before relying on a preferred clinician.
| Clinician | Official listed role | Patient note |
|---|---|---|
| Dr Shobana Sathananthan | GP Partner | Ask for continuity if your issue is complex, but urgent issues may be routed to the fastest safe clinician. |
| Dr Dev Malhotra | GP Partner | Check current availability before planning around a named GP. |
| Dr Shamit Roy | GP Partner | Named doctor preference depends on appointment availability and clinical need. |
| Dr Laura Abbott | GP | Bring medication list and hospital letters for ongoing issues. |
| Dr Mostafa Aminoleslami | GP | Use eConsult or phone route before attending. |
| Dr Joanne Perera | GP | Accept telephone or face-to-face route based on triage. |
| Dr Syeda Hussain | GP | Staffing and rota can change. |
| Dr Elizabeth Ring | GP Trainee | Training doctors are supervised as part of NHS GP training. |
Brigstock Medical Practice repeat prescriptions
The official prescription page says to allow 48 hours, or two working days, excluding bank holidays, for prescription requests to be processed. It also says the practice does not accept repeat prescription requests over the phone. The fastest routine routes are NHS App and Patient Access, but pharmacy ordering, in-person paper requests and post are also listed.
NHS App
The official page says the simplest and quickest way to order repeat medication is the NHS App because it links directly to your prescription record.
Patient Access
You can order repeat prescriptions online using Patient Access where your account is set up.
Pharmacy ordering
Your chosen pharmacy may be able to order medication on your behalf and offer prescription collection.
In person or by post
You can return the right-hand side of a previous prescription, send a written request, or post your request with a stamped addressed envelope.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Need routine repeat medicine | Use NHS App, Patient Access, pharmacy, in-person or post route. | Order before you run out and allow two working days. |
| Trying to request by phone | The practice says repeat prescription requests are not accepted by phone. | Use one of the official written or online routes instead. |
| Requesting by post | Post takes longer than online routes. | Include a stamped addressed envelope and allow at least seven days. |
| Medication review message appears | The practice says repeat medication is reviewed at least annually, with some medicine needing more frequent review. | Book the review quickly to avoid delays to future prescriptions. |
| Afternoon sit-and-wait surgery | The official prescription page says medication reviews will not be done in afternoon sit-and-wait surgery. | Book the correct review appointment instead. |
Pharmacy First, nominated pharmacy and minor illness help
The official prescription page says most pharmacies can help with seven common conditions without needing a GP appointment: sinusitis, sore throat, earache in children, infected insect bite, impetigo, shingles and urinary tract infection in women. NHS prescription charge rules apply where a medicine is supplied.
| Need | Best route | Why it helps |
|---|---|---|
| Sinusitis or sore throat | Ask Pharmacy First where suitable. | May avoid waiting for a GP appointment. |
| Child earache | Ask a pharmacy if appropriate, or seek urgent care if child is very unwell. | Pharmacists can advise on next steps. |
| Infected insect bite, impetigo or shingles | Pharmacy First may help. | Early advice can prevent worsening. |
| UTI in women | Ask a pharmacy if symptoms match the Pharmacy First pathway. | Use urgent care for severe pain, fever, pregnancy concerns or serious symptoms. |
| Prescription collection | Ask your nominated pharmacy about ordering or collection service. | Can reduce unnecessary practice visits. |
Test results, medication queries and sick notes
The official eConsult page includes routine requests, sick notes, medication queries and test results. Use the correct route and give clear details, including test date, hospital or GP location, and who ordered the test.
If a hospital ordered it, the hospital clinic may be the right team to chase.
Select the test-results route and include test date and where it was done.
For the first seven days of sickness, employers usually use self-certification. For longer sickness, explain dates clearly.
Give the medicine name, dose, pharmacy and what problem you are having.
If symptoms become urgent while waiting, call the practice, NHS 111 or 999 depending on severity.
Sick notes and fit notes: what to tell the practice
Many patients search “Brigstock Medical Practice sick note” or “fit note”. The key detail is dates. Write down when sickness started, whether you are still off work, whether you were seen by the GP or hospital, and what your employer has asked for.
7 days or less
You usually self-certify with your employer. Ask your employer for the correct self-certification form.
More than 7 days
Use the eConsult sick-note route or contact the practice and give clear dates.
Hospital treatment
If hospital treated you, ask the hospital team whether they should provide paperwork or a discharge note.
Employer wording
Ask your employer exactly what evidence they need before contacting the GP again.
Register with Brigstock Medical Practice as a new patient
The official registration page says patients need to complete a registration form and the practice will send a message once registration is complete. It says patients who live within the practice area are welcome to register, and eligibility can be quickly confirmed using photo identification and proof of address, but patients who cannot provide either should speak to reception.
Use the postcode/boundary guidance on the official registration page.
The practice says the form provides useful information while records arrive from your previous doctor.
Photo ID and proof of address can help, but speak to reception if you cannot provide them.
Medical records can take time to arrive, so arrange enough medication before changing GP.
The official page says all new patients are offered a health check with a healthcare team member.
Clinics and services patients often need
The official services page says Brigstock Medical Practice offers a wide range of services. It specifically lists travel advice and women’s health information, including cervical screening reminders and practice nurse clinics. It also says the practice is a yellow fever centre.
| Service / search intent | Practical answer | Patient tip |
|---|---|---|
| Travel vaccines | The official page says travel appointments should be booked with a practice nurse at least two weeks before holiday. | Do not leave travel vaccines until the week of travel. |
| Yellow fever | The services page says Brigstock is a yellow fever centre. | Ask about fees, certificates and timing before booking. |
| Hepatitis A and typhoid certificates | The practice says it issues certificates for some vaccines and there will be a charge. | Ask about charges before attending. |
| Cervical screening | Practice nurses run the women’s health clinic; screening helps reduce cervical cancer risk for women aged 25 to 64 unless advised otherwise. | Book if overdue; wait for self-booking link if due and up to date. |
| Diabetes reviews | The site describes diabetes group consultations for patients needing diabetes review. | Ask whether group consultation is suitable for you. |
| Long-term condition reviews | eConsult includes reviews for long-term conditions and contraception. | Prepare readings, medication list and questions before review. |
Brigstock Medical Practice vs Brigstock Family Practice / Your Family Practice
Search results can mix two different Brigstock Road GP surgeries. This page is about Brigstock Medical Practice at 141 Brigstock Road, CR7 7JN. There is also Brigstock Family Practice / Your Family Practice at 83 Brigstock Road, CR7 7JH, with a different phone number and different website. Check the address before calling, reviewing, registering or travelling.
| Name seen in search | Address | Phone / note |
|---|---|---|
| Brigstock Medical Practice / Brigstock Medical Centre | 141 Brigstock Road, Thornton Heath, CR7 7JN | 020 8684 0033 / 020 8771 9779. This article is about this surgery. |
| Brigstock Family Practice / Your Family Practice | 83 Brigstock Road, Thornton Heath, CR7 7JH | Different surgery. Do not use this article’s phone or CQC details for that practice. |
| Brigstock and South Norwood Partnership | Also associated with 141 Brigstock Road | CQC lists Brigstock Medical Centre as also known as Brigstock and South Norwood Partnership. |
CQC rating, reviews and patient feedback
CQC lists Brigstock Medical Centre, also known as Brigstock and South Norwood Partnership, as Overall Good. CQC’s latest assessment summary says the service is Good and was assessed in March 2025. Use CQC for formal inspection information and use ordinary online reviews carefully, because old reviews may not reflect current eConsult, online access, Pharmacy First or GP hub pathways.
CQC inspected quality
CQC currently lists the practice as Overall Good.
Recent assessment
The latest CQC assessment summary shows assessment dates in March 2025.
Read reviews fairly
Look for recent patterns, not one old comment. Access systems can change.
Check the practice name
Do not mix reviews for 141 Brigstock Road with Your Family Practice at 83 Brigstock Road.
Brigstock Medical Practice map, directions and travel planning
Address: Brigstock Medical Practice, 141 Brigstock Road, Thornton Heath, Surrey, CR7 7JN. Use the map for planning only. Confirm appointment type, time and access needs before leaving home.
Before travelling
Check whether your appointment is telephone or in person. Read any text message carefully before leaving.
If you are late
Call reception as soon as possible. Some nurse, screening or time-limited appointments may not be able to run late safely.
If someone else is helping
Send the full address and say “141 Brigstock Road,” because there is another GP practice nearby at 83 Brigstock Road.
If you need support
Tell reception early if you need interpreter support, mobility support, hearing support, carer involvement or help with online access.
What to do when Brigstock Medical Practice is closed
The official opening-hours page says to call 999 in an emergency. For less urgent medical advice or to see a doctor when the practice is closed, call NHS 111. It also says Croydon residents unable to get an urgent appointment can call NHS 111 for assessment, and NHS 111 can book a Croydon GP hub appointment if needed. Croydon GP hubs are described as open 8am to 8pm, 7 days a week, 365 days a year.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical advice today and cannot wait for the surgery to reopen. |
| Croydon GP hub access | NHS 111 assessment | NHS 111 can book a GP hub appointment if you need one. |
| Minor illness or medicine advice | Local pharmacy / Pharmacy First | Sore throat, sinusitis, some UTIs, insect bites, impetigo, shingles and medicine questions. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Use urgent help if you feel unsafe or at risk. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Brigstock and South Norwood Partnership official website, contact page, appointments page, appointments FAQ, opening and closing hours, repeat prescription guidance, online access guidance, GP team page, new patient registration page, services page, eConsult / webGP, CQC profile and CQC latest inspection summary.
Official links: NHS.uk profile · Official practice website · Contact · Appointments · Appointments FAQ · eConsult / webGP · Opening hours · Repeat prescriptions · Online access · GP team · New patient registration · Services · CQC profile · CQC inspection summary · NHS 111
Why this page is built this way: real users search phone, opening hours, eConsult, appointments, prescription rules, NHS App, Patient Access, online access, registration, Pharmacy First, Croydon GP hubs, travel vaccines, cervical screening, wrong-practice confusion and CQC. This guide answers those intents in one place while still sending users to official sources for final confirmation.