Charlton Medical Practice | NHS GP Appointments & Hours

Emergency first: MedicalPracticeUK.org is an independent information website, not Charlton Medical Practice, NHS Shropshire, Telford and Wrekin, NHS 111 or CQC. Call 999 for a life-threatening emergency. If the practice is closed and you need urgent medical help that cannot wait, use NHS 111 online or call 111.

Oakengates & Telford NHS GP guide

Charlton Medical Practice: appointments, opening hours and prescriptions

Charlton Medical Practice is at Charlton Medical Centre, Lion Street, Oakengates, Telford, Shropshire, TF2 6AQ. The practice telephone number is 01952 620138. It uses a same-day GP system alongside appointments that can be booked ahead, Patient Access and NHS App services, community-pharmacy referrals and extended-access sessions.

Choose the right route Appointment steps Prescription timing

1. Call or book online

2. Same-day reviewYou may be offered a GP telephone advice call or face-to-face care.

✓3. Right serviceGP, nurse, pharmacy, routine appointment, extended access or NHS 111.

Main practice telephone

01952 620138

For GP appointments choose option 2 on the automated telephone service. For medication and prescription queries the practice publishes option 3.

Call Charlton Medical Practice Official practice website

Practice address

Charlton Medical Practice
Charlton Medical Centre
Lion Street
Oakengates
Telford
Shropshire
TF2 6AQ

Email: STW.CMC@nhs.net

Open directions

Telephone

01952 620138

NHS code

M82007

Core hours

Mon–Fri 8am–6:30pm

CQC

Good overall

Quick answer: Charlton Medical Practice is open Monday to Friday from 8:00am to 6:30pm and closed at weekends for normal core opening. It also offers extended-access appointments on Monday and Friday evenings and every fourth Saturday, subject to availability. Same-day GP requests are made by phone, while routine appointments can also be booked up to two weeks ahead.

Start with the task you need to complete

You need	Start here	Charlton-specific detail
Life-threatening emergency	Call 999.	Do not wait for a GP appointment or callback.
GP help today	Call 01952 620138 and choose option 2.	You may be offered a GP telephone advice call or a face-to-face appointment.
Routine GP appointment	Use Patient Access or phone reception.	Pre-bookable face-to-face GP appointments can be available up to two weeks ahead.
Nurse appointment	Contact reception.	Nurses provide screening, vaccination and long-term-condition services.
Minor illness	Reception may offer a same-day community-pharmacy consultation.	The practice uses the Community Pharmacy Consultation Service where appropriate.
Repeat medicine	Use NHS App, Patient Access, website medication form, email or written request.	POD closed in November 2025; allow four working days.
Blood-test result	Check NHS App or Patient Access, or call reception.	Telephone between 3:00pm and 5:30pm and no earlier than five days after the blood test.
Home visit	Call before 10:45am.	Home visits are limited to patients who are housebound or too ill to attend surgery.
Urgent help when closed	NHS 111 online or call 111.	Call 999 instead for a life-threatening emergency.

Charlton Medical Practice opening hours

Day	Core opening	Patient note
Monday	8:00am–6:30pm	Extended-access appointments are also offered on Monday evening.
Tuesday	8:00am–6:30pm	Routine and same-day appointment routes operate during core opening.
Wednesday	8:00am–6:30pm	Check the website for any training or bank-holiday change.
Thursday	8:00am–6:30pm	Use NHS 111 if the practice announces an exceptional closure and the problem cannot wait.
Friday	8:00am–6:30pm	Extended-access appointments are also offered on Friday evening.
Saturday	Closed	Every fourth Saturday has extended-access appointments subject to availability.
Sunday	Closed	Use NHS 111 for urgent non-emergency care.

Core opening is not the same as appointment availability. Same-day GP capacity, online slots and extended-access appointments can fill even while the building remains open.

Official opening-hours page

How Charlton’s GP appointment system works

Need a GP on the day?

Call 01952 620138 and choose option 2. Charlton currently uses a combined on-the-day system.

Phone on a day when you are available.
The practice says patients who are not available to attend that day will normally be asked to call back on a day when they can attend.

You may first be offered a telephone advice call.
This lets the GP decide whether the problem can be managed remotely or needs examination.

If the GP decides you need face-to-face assessment, it is arranged for the same day.

Expect one main problem in a standard appointment.
Charlton states that ordinary GP appointments are usually around 10 minutes and intended for one problem.

Online same-day advice calls

Patient Access releases a limited number of online advice-call appointments after midnight. The practice says these remain available until 8:30am or until booked, whichever happens first.

Book ahead instead

Pre-bookable face-to-face GP appointments can be available up to two weeks in advance. You can check Patient Access or call option 2. Charlton advises avoiding the busiest telephone periods around 8:30am and 2:00pm for advance-booking enquiries; the reception desk can also check availability after 10:30am.

Official appointment guidance

Extended access: evenings and every fourth Saturday

Charlton says it now offers extended-access appointments on Monday and Friday evenings and every fourth Saturday, subject to availability, in coordination with the Wrekin Primary Care Network.

What extended access is useful for

Working-hour conflicts

An evening or occasional Saturday slot can be useful if normal daytime attendance is difficult.

Planned care

The practice’s patient information highlights uses such as health checks, cervical screening and mental-health support where the appropriate appointment is available.

It is not a Saturday walk-in service. Ask reception to book an available extended-access slot and confirm where and when you should attend.

You may be offered a same-day community-pharmacy consultation

Charlton participates in the Community Pharmacy Consultation Service. If reception decides that your symptoms are suitable for community-pharmacy assessment, you can be referred for a same-day booked consultation at a pharmacy.

This route is intended to help patients with suitable minor illnesses receive care quickly while keeping GP appointments available for more complex problems.

This is a clinical route, not reception “sending you away”. Community pharmacists are qualified healthcare professionals and can assess many minor conditions, give treatment advice and refer back to another NHS service if the problem needs different care.

Repeat prescriptions: POD has closed and processing now takes four working days

The local Prescription Ordering Direct (POD) service stopped being available for Charlton prescription requests from 28 November 2025. Patients should now use one of the practice’s own published routes.

Ordering route	How to use it
NHS App / NHS account	This is the practice’s preferred route. Select the repeat medicine shown in your account.
Patient Access	Choose medicine already listed as an authorised repeat item.
Practice medication form	Use the repeat-medication request form on the official website.
Email	Send the medication request to charlton.online@nhs.net.
Written request	Put your written repeat request into the prescription post box in the surgery foyer.
Telephone	Routine repeat-prescription requests are not accepted by telephone.

Allow four working days. Charlton specifically asks patients not to wait until medication has run out. It says prescriptions can be ordered up to seven days before they are needed.

Ordered before 3pm	Practice says ready after 4pm
Monday	Friday
Tuesday	Following Monday
Wednesday	Following Tuesday
Thursday	Following Wednesday
Friday	Following Thursday

Charlton uses the Electronic Prescription Service, so most approved prescriptions can be sent directly to a nominated pharmacy.

ADHD and antipsychotic shared care: the practice currently states that it does not accept shared-care agreements for ADHD medication or antipsychotic medication. Patients affected by this should clarify prescribing responsibility with the specialist and practice rather than assuming Charlton will take over prescribing.

Official repeat-prescription instructions

Test results: check online or call between 3pm and 5:30pm

If a result shows that you need more tests or treatment, Charlton says the practice will contact you. Once a doctor has reviewed a result, it can also be visible through your NHS account or Patient Access.

Wait until the result has had time to return and be reviewed.

Check NHS App/NHS account or Patient Access first.
Reviewed results may be visible without a telephone call.

For a blood-test result by phone, wait at least five days.
Charlton asks patients not to telephone earlier than five days after the blood sample was taken.

Call reception between 3:00pm and 5:30pm.
This is the practice’s published result-query window.

Official test-result guidance

Sick notes: self-certify for the first seven days

7 days or less

Your employer should normally use self-certification rather than asking you for medical evidence from the GP.

More than 7 days

Charlton asks patients who need their first fit note after more than seven days of sickness to arrange an appointment with a doctor.

If Charlton has already issued a fit note and you need an extension, you can submit a new online request or ask reception by phone or in person.

No emergency slot is needed just because the certificate expires. Charlton says fit notes can be backdated where clinically appropriate, so an emergency GP appointment should not be used solely to renew a certificate.

Official fit-note guidance

Home visits: call before 10:45am

Requests for a GP home visit should be made by calling 01952 620138 before 10:45am.

Charlton limits home visits to patients who are housebound or too ill to attend the surgery. Reception will ask for information about the problem so the doctor can assess urgency.

The practice asks patients to attend the medical centre whenever they reasonably can because examination facilities are better and tests can be organised more easily there.

Register with Charlton Medical Practice

The practice provides a postcode catchment checker, online new-patient registration form and paper registration forms at reception.

Check your postcode against the Charlton catchment area.
Do this before completing the full registration form.

Choose online or paper registration.
Complete both the registration information and health questionnaire if using the online route.

Include your NHS number if you know it.
The practice says this is helpful when matching your NHS record.

ID and proof of address are helpful but not a condition of registration.
Charlton explicitly says that being unable to provide identification documents does not prevent you from registering.

No fixed address? Charlton identifies itself as a Safe Surgery and states that people who are homeless or have no fixed abode can still register. A temporary address, day-centre address or the practice address may be used where appropriate.

Temporary patient

If you are staying locally for up to three months, temporary registration may be possible while you remain registered with your normal GP elsewhere. Contact reception because a practice does not have to accept every temporary-registration request.

Medication warning: Charlton currently states that it does not accept shared-care agreements for ADHD medication or antipsychotic medication. If you take one of these medicines, clarify prescribing responsibility before changing GP.

Official registration, catchment and temporary-patient guidance

Clinics and healthcare professionals available through Charlton

The practice publishes both traditional GP/nurse clinics and access to a wider healthcare team. Reception may ask a few confidential questions so you can be directed to the professional best suited to the problem.

Long-term conditions

Published essential services include asthma, COPD, coronary heart disease and diabetes care.

Women’s health

Additional services include cervical screening, contraceptive care and maternity services.

Children

The practice lists child health surveillance and vaccination/immunisation services.

Minor surgery

Minor-surgery provision is included in the practice’s published service list.

Minor injuries

Charlton lists selected minor injuries such as grazes, bruises, minor lacerations, sprains, puncture wounds and non-life-threatening allergic reactions.

Community pharmacy

Suitable minor illnesses can be routed to a same-day community-pharmacy consultation rather than waiting for a GP.

Official clinic and service list

Parking and disabled access

Charlton describes its Lion Street building as a modern GP premises with free parking and disabled access.

Free parking

Parking is available at the medical centre. Allow extra time at busy periods rather than assuming a space will always be immediately available.

Disabled access

The practice specifically publishes disabled access as a building feature. It has also previously acted on patient feedback by repainting car-park markings to protect access to disabled parking.

Need a specific adjustment? Call reception before travelling if you require mobility assistance, communication support, an interpreter or another reasonable adjustment. General “disabled access” wording does not tell you whether every individual facility will meet your particular need.

Complaints: use the practice manager or current NHS STW route

Charlton’s complaints page was updated in August 2026 and separates informal feedback from a formal complaint. The general contact form is not intended for medical matters or formal complaints.

For a formal complaint to Charlton, use the complaint form or ask reception for the complaints procedure.
Explain what happened, when it happened and what outcome you want.

If you do not want to complain directly to the practice, contact NHS Shropshire, Telford and Wrekin Patient Services.

Current local NHS contact:
Telephone 01952 580407 or email stw.patientservices@nhs.net.

For primary-care complaints, the ICB explains that the formal investigation may be coordinated through the West Midlands hub.
The local Patient Services team can route the complaint correctly.

Time limit: NHS Shropshire, Telford and Wrekin says a complaint should normally be made within 12 months of becoming aware of the issue, although later complaints may sometimes still be considered.

Charlton formal complaints information NHS STW PALS and complaints

CQC rating: Good overall, with a 2017 inspection

CQC currently displays Charlton Medical Centre as Good overall. Safe, Effective, Caring, Responsive and Well-led are all rated Good.

CQC event	Date / result	Context
Overall rating	Good	Current rating shown on CQC’s live profile.
Comprehensive inspection	20 November 2017	Inspection underlying the latest full report.
Report published	12 January 2018	CQC published the practice as Good overall and Good in all five key areas.
Later data review	6 July 2023	CQC said the information available did not indicate that the rating needed reassessment at that stage.

This is not a new 2026 inspection. CQC still displays the Good rating, but the inspection and review dates should remain visible so patients understand the age of the underlying assessment.

Live Charlton CQC profile

When Charlton Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent but not life-threatening	Use NHS 111 online or call 111.
Suitable minor illness while pharmacies are open	Ask a community pharmacist whether they can assess the problem or provide Pharmacy First treatment.
Routine prescription, fit note or registration query	Use the appropriate online route or wait for Charlton to reopen.

The practice says NHS 111 will assess your need and may advise self-care, direct you to an urgent primary-care service or arrange an appropriate face-to-face assessment.

Charlton Medical Practice map and directions

Charlton Medical Practice
Charlton Medical Centre
Lion Street
Oakengates
Telford
Shropshire
TF2 6AQ

Map provided for location and directions only. Charlton publishes free parking and disabled access at the medical centre.

Official sources checked

Last verified: 21 September 2026.

Charlton Medical Practice FAQs

What is the Charlton Medical Practice phone number and address?

The main telephone number is 01952 620138. Charlton Medical Practice is at Charlton Medical Centre, Lion Street, Oakengates, Telford, Shropshire, TF2 6AQ.

What are Charlton Medical Practice opening hours?

Core opening is Monday to Friday from 8:00am to 6:30pm, with Saturday and Sunday closed. The practice also offers extended-access appointments on Monday and Friday evenings and every fourth Saturday, subject to availability.

How do I request a same-day GP appointment?

Call 01952 620138 and choose option 2. You may be offered a telephone advice call or a face-to-face GP appointment. If the GP decides during the telephone consultation that you need examination, the practice says a face-to-face appointment will be arranged for the same day.

Can I book a Charlton GP appointment in advance?

Yes. Charlton says pre-bookable face-to-face GP appointments can be available up to two weeks in advance through online access or reception, subject to availability.

How long do Charlton Medical Practice repeat prescriptions take?

Charlton asks patients to allow four working days for repeat prescriptions and recommends ordering up to seven days before medication is needed. Repeat-prescription requests are not accepted over the telephone.

How do I get my blood-test results?

After a doctor has reviewed the result, you can check your NHS account or Patient Access. If calling reception for a blood-test result, Charlton asks patients to telephone between 3:00pm and 5:30pm and no earlier than five days after the blood sample was taken.

How do I request a home visit?

Call 01952 620138 before 10:45am. Charlton says home visits are limited to patients who are housebound or too ill to attend the surgery, and reception will ask about the problem so the doctor can assess urgency.

Do I need photo ID to register with Charlton Medical Practice?

The practice says photographic ID and proof of address are helpful if available, but being unable to provide identification documents does not prevent you from registering. Charlton also states that people who are homeless or have no fixed abode can register.

Does Charlton Medical Practice have parking and disabled access?

Yes. The practice describes Charlton Medical Centre as having free parking and disabled access. If you need a specific reasonable adjustment or access facility, contact reception before travelling.

What is Charlton Medical Practice’s current CQC rating?

CQC currently displays Charlton Medical Centre as Good overall, with Safe, Effective, Caring, Responsive and Well-led all rated Good. The comprehensive inspection took place on 20 November 2017, the report was published on 12 January 2018, and CQC later reviewed available information on 6 July 2023 without finding evidence that the rating needed reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not Charlton Medical Practice, NHS Shropshire, Telford and Wrekin, Wrekin Primary Care Network, NHS 111 or the Care Quality Commission. Opening hours, appointment availability, extended-access sessions, prescription routes, registration arrangements and local services can change. Use the official links above before completing an important request or travelling to the surgery.

Charlton Medical Practice Call 01952 620138