Lapal Medical Practice | NHS GP Appointments & Hours

Emergency first: MedicalPracticeUK.org is an independent patient guide, not Lapal Medical Practice, NHS Black Country or NHS 111. Call 999 for a life-threatening emergency. If the surgery is closed and you need urgent medical help that is not life-threatening, use NHS 111 online or call 111.

Halesowen NHS GP patient guide

Lapal Medical Practice: appointments, opening hours, prescriptions and patient help

Lapal Medical Practice is an NHS GP surgery at 95 Goodrest Avenue, Halesowen, West Midlands, B62 0HP. This page focuses on the routes patients need most: contacting the practice, requesting appointments, using online services, ordering repeat medicines, registering, arranging evening or Saturday care, checking access facilities and understanding the latest CQC assessment.

Choose the right route Appointments explained Map and directions

1. Contact the practice

2. Choose the task Appointment, medication, admin, registration or another NHS service.

✓3. Right route GP, nurse, pharmacy, online service, enhanced access or NHS 111.

Main surgery telephone

0121 422 2345

Use the main number for appointment help, urgent GP concerns while the surgery is open, home-visit queries, medication questions, registration help, access needs and support if an online service does not work for you.

Call Lapal Medical Practice Official practice website

Practice address

Lapal Medical Practice
95 Goodrest Avenue
Halesowen
West Midlands
B62 0HP

NHS organisation code: M87014

The practice is part of Halesowen Primary Care Network within the Black Country NHS system.

Phone

0121 422 2345

Weekday opening

8:00am–6:30pm

NHS code

M87014

Current CQC

Overall Good

Fast answer: Lapal Medical Practice is at 95 Goodrest Avenue, Halesowen, West Midlands, B62 0HP. Call 0121 422 2345. The official practice website lists opening from 8:00am to 6:30pm Monday to Friday, with weekends closed. Patients can contact the practice online, use the NHS App for supported services, or continue to contact the surgery by phone or in person.

Start here: choose the right Lapal route

The practice website contains several digital options alongside traditional phone and reception access. Start with the task you need to complete rather than trying every online button.

You need	Best first step	What to expect
Life-threatening emergency	Call 999	Do not wait for the surgery or an online response.
An appointment or medical help while open	Call 0121 422 2345 or use the current official online-contact route.	The practice can direct you to the appropriate available clinician or service.
A non-urgent medical or admin request	Use the live Contact Us Online route from the practice website.	Give clear information about one main request and keep your phone available.
A repeat prescription	Use NHS App, Patient Access, the practice prescription form, pharmacy ordering, post or reception.	The practice reviews the request before it is issued through the Electronic Prescription Service where applicable.
Evening or Saturday routine GP care	Ask Lapal reception about Halesowen enhanced access.	You may be offered another nearby Halesowen practice rather than Goodrest Avenue.
New-patient registration	Use the NHS registration information or contact the practice.	NHS currently lists Lapal as accepting new patients.
Urgent help when closed	Use NHS 111 online or call 111.	NHS 111 will assess the problem and direct you to an appropriate service.

Lapal Medical Practice opening hours

Day	Practice opening	Published doctor consulting periods
Monday	8:00am–6:30pm	8:30am–11:30am and 3:30pm–6:00pm
Tuesday	8:00am–6:30pm	8:30am–11:30am and 3:30pm–6:00pm
Wednesday	8:00am–6:30pm	8:30am–11:30am and 3:30pm–6:00pm
Thursday	8:00am–6:30pm	8:30am–11:30am and 3:30pm–6:00pm
Friday	8:00am–6:30pm	8:30am–11:30am and 3:30pm–6:00pm
Saturday	Closed	Enhanced-access appointments operate separately.
Sunday	Closed	Use NHS 111 for urgent non-life-threatening care.

Opening hours and doctor consulting periods are not the same thing. The building can be open while a specific doctor or appointment type is unavailable. Appointment capacity also changes through the day.

Official Lapal opening hours NHS Lapal Medical Practice profile

How to request an appointment

Lapal’s website offers online contact alongside telephone and in-person access. The safest approach is to use the live practice page because the homepage currently displays several digital-service modules and those tools can change over time.

Check urgency first.
If somebody has life-threatening symptoms, call 999. If you need urgent GP help while the surgery is open, call 0121 422 2345 and explain that the problem needs attention today.

For non-urgent care, use the current online-contact route or telephone.
Describe one main problem, when it began, whether it is changing and what help you need.

Accept the most appropriate clinician where suitable.
Depending on the problem, general practice care may be provided by a GP, nurse practitioner, nurse, pharmacist or another primary-care professional.

Use phone or reception if digital access is difficult.
The official online-services page explicitly says patients can still contact the practice by phone or in person.

Do not rely on a third-party directory for appointment times. Lapal’s official website currently publishes 8:00am–6:30pm weekday opening. Use the surgery’s own contact page if another directory shows different hours.

Official Lapal appointment section Contact Lapal Medical Practice

Online services: what is safely verified

The official Lapal website currently presents several online-contact modules. Because platform labels and integrations can be changed by the practice or website provider, this guide does not tell patients that one named third-party platform is permanently the only appointment system.

Contact Us Online

Use the live practice website for non-urgent medical and administrative requests. Starting from the official Lapal domain avoids following an obsolete bookmarked form.

NHS App

The practice promotes the NHS App for supported appointment functions, repeat prescriptions, nominated-pharmacy management, record access and test results where available.

Patient Access

Lapal also publishes Patient Access as an online-service option, including repeat-prescription ordering.

No smartphone? Online access is an additional option, not the only way to reach the surgery. Phone 0121 422 2345 or speak to reception if you cannot complete the digital route.

Official Lapal online-services page NHS App information

Evening and Saturday appointments in Halesowen

Lapal belongs to the Halesowen Primary Care Network. NHS Black Country says patients across its GP practices can access additional appointments outside normal core hours.

Weekday evenings

NHS Black Country currently publishes additional GP access between 6:30pm and 8:00pm Monday to Friday.

Saturday

Additional primary-care appointments are currently published between 9:00am and 5:00pm on Saturdays.

Location may be different

Your appointment may be at Lapal or another nearby Halesowen practice. Reception should tell you the exact site before you travel.

Appointment format

NHS Black Country says enhanced-access appointments may be face-to-face, telephone or video consultations depending on the service.

The Lapal contact page contains an older reference to a separate legacy out-of-hours telephone number. For urgent medical help when the practice is closed, this guide uses the current NHS route: NHS 111 online or 111.

NHS Black Country evening and weekend GP information

Repeat prescriptions: choose the route that fits you

Lapal currently publishes several prescription-ordering methods. This is useful for patients who cannot or do not want to rely on one app.

Ordering method	How it works
NHS App / NHS account	View available repeat medicines, select what you need and submit the request to the practice.
Patient Access	Registered users can request repeat medicines through the online-service account.
Practice online prescription form	Use the prescription-ordering route linked from the official Lapal website.
Pharmacy order-and-collect service	Some local pharmacies can manage repeat-order requests for patients who use their service.
In person or by post	The practice also accepts repeat requests delivered or posted to 95 Goodrest Avenue.

No verified current processing time published

The current prescription page explains how to order but does not publish a clear current number of working days for every repeat request. This guide therefore does not invent a two-day, three-day or other processing promise.

Order before you run out. Medication reviews, weekends, bank holidays, clinical checks and pharmacy workload can all delay collection. If timing is critical, confirm it with the practice and your nominated pharmacy.

Medication reviews

The practice says patients on repeat medicines will normally be asked to review them with a pharmacist, GP, nurse practitioner or practice nurse at least once a year. A review can prevent further repeats being delayed when clinical monitoring is due.

Electronic Prescription Service

Lapal uses the NHS Electronic Prescription Service. A prescription can be sent directly to your nominated pharmacy. You can ask the pharmacy or reception to update your nomination.

Official Lapal prescription guidance

Test results: avoid guessing the turnaround time

Lapal promotes online GP-record access through the NHS App, which can include test results where they have been made available. A fixed practice-specific turnaround for every test could not be verified from the current official patient pages, so this guide does not give a made-up “3-day” or “7-day” rule.

Ask when the test is arranged.
Different blood tests, scans, cultures and hospital investigations take different lengths of time.

Check the NHS App if you have record access.
The practice says NHS App users can view parts of their GP record, including test results where available.

Contact Lapal after the expected period has passed.
Call 0121 422 2345 or use the practice’s current online-contact route if you need help with a result.

Check who ordered the investigation.
If a hospital specialist ordered the test, follow the hospital team’s instructions rather than assuming Lapal is responsible for the result.

If your symptoms are becoming more serious, seek medical help according to the symptoms rather than waiting for a test result. Use 111 for urgent non-life-threatening help when appropriate and 999 for an emergency.

Register with Lapal Medical Practice

The NHS profile currently shows Lapal Medical Practice as accepting new patients.

Check that Lapal is suitable for your address.
The practice serves Halesowen and nearby areas. If you are unsure whether your address is inside its registration area, call the practice before relying on an old boundary map.

Use the current NHS or practice registration route.
Follow the registration information from NHS.uk or the New Patients link on the Lapal website.

Have useful information ready.
Your NHS number, previous GP details and current medicines can help records match correctly, even though lack of an NHS number should not by itself prevent NHS GP registration.

Ask how ongoing medicines will be handled.
If you take regular medication, do not wait until you have almost run out before checking that the new practice has received enough information to continue safe prescribing.

NHS Lapal registration status NHS Register with a GP service

Clinics and services at Lapal

The current practice service directory lists a range of primary-care clinics. Exact appointment availability depends on staffing and clinical need.

Child immunisation

The practice currently lists a child-immunisation clinic on Tuesdays between 9:30am and 12:00pm.

Cervical screening

Cervical screening is provided through the practice nurse for eligible patients invited under the NHS screening programme.

Contraception

The practice publishes routine contraception advice through doctors and practice nurses and states that coil fitting is available.

Antenatal care

Community midwife clinics are held at the surgery, with antenatal care shared with the medical team as appropriate.

Travel health

The practice asks patients needing travel advice to complete its risk-assessment form in advance and recommends allowing plenty of time before departure.

Physiotherapy self-referral

The Royal Orthopaedic Hospital currently lists Lapal Medical Practice among the GP practices able to use its adult physiotherapy self-referral pathway.

A service appearing in the practice directory does not mean it can be booked into any ordinary GP slot. Ask reception which clinician, form or referral route applies.

Official Lapal services directory Royal Orthopaedic Hospital physiotherapy self-referral

Accessibility at 95 Goodrest Avenue

Lapal’s current practice policy information lists several specific accessibility facilities.

Physical access

Wheelchair access.
Accessible toilets.
Disabled parking.

Hearing support

Hearing loop available.
Contact reception before an appointment if you need additional communication support.

If you need a longer appointment, interpreter, carer involvement or another adjustment, tell reception when arranging the appointment rather than waiting until arrival.

Complaints, feedback and the Patient Participation Group

The practice publishes a direct feedback/contact route and says it welcomes suggestions about how its services are run. CQC’s 2025 assessment also describes an active Patient Participation Group whose representative reported that practice managers engaged with patient feedback.

Complain to the practice

Use the Lapal feedback/contact form or ask reception for the current complaint route. Give the relevant dates, what happened and what outcome you want the practice to consider.

Commissioner complaint

The practice currently directs primary-care commissioner complaints to NHS Black Country Integrated Care Board.

Telephone: 0300 0120 281
Email: bcicb.time2talk@nhs.net

CQC can receive feedback about care for regulatory purposes, but it does not replace the practice or NHS complaints procedure for resolving an individual complaint.

Latest CQC position: Overall Good, but Safe Requires Improvement

This is an important update because older pages may still focus on Lapal’s 2015 inspection. CQC completed a newer assessment in 2025 and published its report on 4 December 2025.

CQC area	Current displayed rating
Overall	Good
Safe	Requires improvement
Effective	Good
Caring	Good
Responsive	Good
Well-led	Good

What changed in the 2025 assessment?

CQC said the Safe rating changed from Good to Requires improvement. Its report identified concerns involving aspects of long-term-condition monitoring, some medicines requiring regular monitoring or review, some MHRA alerts and the need to review safeguarding registers.

CQC said it had asked the provider for an action plan in response to the concerns found.

Do not describe Lapal as simply having an old 2016 “Good” inspection. The live CQC profile now includes the newer 2025 assessment. Overall remains Good, but Safe is currently displayed as Requires improvement.

CQC ratings are regulatory assessments, not patient-review stars. They are not converted into Review or AggregateRating structured data on this independent page.

Live Lapal CQC profile Latest CQC assessment summary

Map and directions to Lapal Medical Practice

Lapal Medical Practice
95 Goodrest Avenue
Halesowen
West Midlands
B62 0HP

Map provided for location and directions only. MedicalPracticeUK.org is not the official Lapal Medical Practice website.

Open directions to 95 Goodrest Avenue

When Lapal Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent problem that cannot wait	Use NHS 111 online or call 111.
Weekday evening routine appointment	Ask Lapal reception about Black Country/Halesowen enhanced access between 6:30pm and 8:00pm.
Saturday routine appointment	Ask about enhanced access between 9:00am and 5:00pm. The appointment may be at another local practice.
Minor illness or medicine advice	A community pharmacy may be able to help without a GP appointment.
Routine administration or prescription	Use the normal Lapal route when the practice is open and allow time for processing.

Official sources used

Last verified: 21 September 2026.

Lapal Medical Practice FAQs

What is the Lapal Medical Practice phone number and address?

The main telephone number is 0121 422 2345. Lapal Medical Practice is at 95 Goodrest Avenue, Halesowen, West Midlands, B62 0HP.

What are Lapal Medical Practice opening hours?

The official practice website lists opening from 8:00am to 6:30pm Monday to Friday. Saturday and Sunday are closed. The practice separately lists doctor consulting periods of 8:30am–11:30am and 3:30pm–6:00pm on weekdays.

How do I request an appointment at Lapal Medical Practice?

Call 0121 422 2345 or use the current official online-contact route from the Lapal Medical Practice website. The practice also says patients can continue to contact it by phone or in person if online services are not suitable.

Which online appointment system does Lapal Medical Practice use?

The current Lapal website displays several online-contact modules, so this guide does not assume one third-party platform will always be the sole appointment system. Start from the official Lapal website or its Online Services page so you are directed to the live route the practice currently supports.

Can Lapal patients get evening or Saturday appointments?

Yes. NHS Black Country currently publishes additional GP access from 6:30pm to 8:00pm Monday to Friday and from 9:00am to 5:00pm on Saturdays. Ask Lapal reception to book the appropriate service; the appointment may be at another nearby practice.

How do I order a repeat prescription from Lapal Medical Practice?

The practice lists the NHS App, Patient Access, its online prescription form, pharmacy order-and-collect services, and requests made in person or by post. It also uses the Electronic Prescription Service for sending prescriptions to a nominated pharmacy.

How long do Lapal repeat prescriptions take?

The current official prescription page does not publish one clear processing time for all repeat requests, so this guide does not invent a two-day or three-day promise. Order before you run out and confirm timing with the practice and your nominated pharmacy if collection is time-sensitive.

Is Lapal Medical Practice accepting new patients?

Yes. The NHS profile currently shows Lapal Medical Practice as accepting new patients. If you are unsure whether your address is inside the practice area, contact the surgery before relying on an older boundary map.

What accessibility facilities does Lapal Medical Practice have?

The practice’s current policy information lists wheelchair access, accessible toilets, disabled parking and a hearing loop. Contact reception before your appointment if you need another communication or access adjustment.

What is Lapal Medical Practice’s current CQC rating?

CQC currently displays Lapal Medical Practice as Overall Good. Effective, Caring, Responsive and Well-led are Good, while Safe is Requires improvement following the newer 2025 assessment. The latest assessment report was published on 4 December 2025.

Independent information notice: MedicalPracticeUK.org is not Lapal Medical Practice, NHS Black Country, NHS 111 or the Care Quality Commission. Appointment availability, online systems, registration status, prescription processing, enhanced-access locations and services can change. Use the official links above for live information affecting an immediate visit or medical request.

Lapal Medical Practice Call 0121 422 2345