South Queensferry Medical Practice South Quee | NHS GP

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Emergency first: MedicalPracticeUK.org is an independent information website, not South Queensferry Medical Practice, NHS Scotland or NHS 24. Call 999 for a life-threatening emergency. For urgent medical help when the GP practice is closed and the situation is not life-threatening, call NHS 24 on 111.
South Queensferry NHS Scotland patient guide

South Queensferry Medical Practice: appointments, hours, Patient Services and local GP help

South Queensferry Medical Practice is at 41 The Loan, South Queensferry, EH30 9HA. The surgery opens on weekdays but closes for one hour at lunchtime each day. Routine GP and smear appointments can now be booked through Patient Services, while the practice keeps an emergency-doctor route for medical problems that genuinely cannot wait.

Choose the right route Appointments New-patient registration
1. Choose what you need
2. Use the correct routePatient Services for selected routine tasks; reception for other patient queries.
✓3. Right careGP, nurse, pharmacy, physio, NHS 24 or another appropriate service.
Main practice number
0131 537 4407

Use this number for appointment questions, urgent same-day GP concerns, home-visit requests, test-result enquiries, Patient Services problems, registration help and other patient queries.

Call the surgery Official practice website
Address

South Queensferry Medical Practice
41 The Loan
South Queensferry
EH30 9HA

NHS 24 lists the same address and telephone number. Use the EH30 9HA postcode for maps, taxis and appointment travel.

Open directions
Telephone
0131 537 4407
Normal weekday hours
8am–6pm
Daily closure
12:30pm–1:30pm
Online system
Patient Services
Fast answer: South Queensferry Medical Practice is at 41 The Loan, South Queensferry, EH30 9HA. The main telephone number is 0131 537 4407. NHS 24 lists normal opening from 8:00am to 6:00pm Monday to Friday, while the practice closes between 12:30pm and 1:30pm each weekday. Selected face-to-face GP appointments and invited smear appointments can be booked through Patient Services.

Two current practice changes worth knowing

Medlink started on 1 September 2026

The practice now uses Medlink for some annual reviews and monitoring for long-term conditions or medicines requiring regular checks. Invitations can arrive by email or SMS and may ask for health information, blood tests, blood-pressure checks or medication monitoring.

Read the Medlink notice
Mondays are currently the busiest day

The latest patient notice says demand has increased as South Queensferry grows. If an ongoing problem is not urgent, the practice asks patients to consider another weekday where practical rather than automatically contacting it on Monday.

Check current practice notices

Start with the task—not the phone queue

You need Best first step Useful detail
Life-threatening emergency Call 999. Do not wait for the practice or NHS 24.
Routine face-to-face GP appointment Use Patient Services or call the surgery. The practice currently offers appointments on an eight-week rolling basis.
Urgent medical problem today Call reception and explain why it cannot wait. One emergency doctor deals with problems that cannot wait for the next available appointment.
Smear appointment Use Patient Services only after receiving an official Scottish Cervical Screening Programme invitation. Selected smear appointments are now available for online booking.
A repeat prescription Use Patient Services or submit a written/reorder slip. Allow three working days and submit before 2pm where possible.
A test result Call 0131 537 4407. Reception can give the clinician’s recorded comment; confidentiality rules apply.
A minor illness Consider NHS Pharmacy First Scotland. Community pharmacies can assess and treat many common conditions without a GP appointment.
Routine physiotherapy Adults aged 16+ can use the NHS Lothian physiotherapy self-referral route for one routine problem. Home physiotherapy visits require GP referral.
Urgent help when closed Call NHS 24 on 111. Use 999 instead for a life-threatening emergency.

The Medical Practice UK NHS GP guide explains general registration, prescription and out-of-hours routes; South Queensferry’s own rules on lunchtime closure, Patient Services and registration boundary still take priority.

Opening hours: the practice closes for lunch every weekday

Day Normal NHS-listed hours Local South Queensferry detail
Monday 8:00am–6:00pm Practice closed 12:30pm–1:30pm.
Tuesday 8:00am–6:00pm Practice closed 12:30pm–1:30pm.
Wednesday 8:00am–6:00pm Practice closed 12:30pm–1:30pm.
Thursday 8:00am–6:00pm Practice closed 12:30pm–1:30pm.
Friday 8:00am–6:00pm Practice closed 12:30pm–1:30pm.
Saturday Closed Use NHS 24 if urgent.
Sunday Closed Use NHS 24 if urgent.
12:30pm–1:30pm matters. The surgery has been closed during this hour each weekday since April 2024. Staff continue clinical and administrative work during the closure, but routine patient enquiries should wait until 1:30pm.
Urgent concern during the lunchtime closure? The practice’s current opening-hours and appointments pages publish 07517 147 958 for an urgent medical problem that cannot wait until reopening at 1:30pm. Because urgent-cover numbers can change, check the live practice opening-hours page before saving or reusing this number. Call 999 for a life-threatening emergency.
Official opening-hours page NHS 24 practice listing

Appointments: what is actually bookable

The current practice page says appointments are offered on an eight-week rolling basis. Selected face-to-face GP appointments can also be booked online through Patient Services.

1
For a routine GP appointment, check Patient Services first.
Selected face-to-face appointments are available online. Enter the reason for the appointment in the comments/reason box so the clinician has useful context.
2
If the online options do not fit, call 0131 537 4407.
Reception can advise on available appointments and the correct professional.
3
Telephone and video consultations are normally 10-minute slots.
If you have several unrelated problems, the clinician may ask you to arrange another consultation.
4
For telephone/video appointments, choose a private and safe place.
The practice specifically asks patients not to take a consultation while driving; pull over safely first.
5
Cancel with at least 24 hours’ notice where possible.
Patient Services can cancel appointments up to 24 hours beforehand. After that point, phone the surgery.
Appointment reminders are helpful, not guaranteed. The practice sends text reminders but asks patients to keep their own paper or digital calendar because mobile networks can fail.
Official appointment guidance

Urgent same-day GP problems use the emergency-doctor route

The practice says one doctor each day deals with emergencies—health concerns that genuinely cannot wait until the next available routine appointment.

Explain why it cannot wait

The Patient Care Team records the symptoms so the emergency doctor can prioritise calls according to medical need.

Stay available for the callback

The practice cannot give an exact callback time. You must be contactable during the working day.

You may need to attend

After speaking to you, the emergency doctor may ask you to come to the practice for further assessment.

999 still takes priority

A life-threatening emergency should not enter the GP emergency-doctor queue. Call 999.

Official emergency doctor and Right Care Right Place guidance

Patient Services: appointments and repeat prescriptions

Patient Services is South Queensferry Medical Practice’s secure online system for selected patient tasks. It is not a full medical-record portal in Scotland.

What you can use it for

  • Order repeat prescriptions.
  • Request some medicines not currently shown on the repeat list.
  • Book selected face-to-face GP appointments.
  • Book eligible smear appointments after an official screening invitation.

What it does not currently provide

The practice specifically warns that although the Patient Services website may display a medical-record feature, viewing your medical record through it is not currently available in Scotland.

Setting up a new account

1
Submit the Patient Services registration form once.
Do not submit an online form as well if you have already handed in a paper application.
2
Use a suitable email address.
The practice says each account needs a unique email address. Patients aged 12+ who have capacity can have their own account; a parent/carer email can be used for younger children or people without capacity.
3
Do not expect instant activation.
Registration is a manual process. Staff review the request and further steps are required before the account is active.
4
Watch for the practice email.
If you have confirmed your email but not received the setup letter, contact the staff member who requested the confirmation so it can be resent.
Patient Services instructions New Patient Services account form

If you have used a similar system elsewhere in Edinburgh, note that workflows still differ by surgery. The Gracemount Medical Practice guide is a useful comparison for Patient Services, but its appointment and registration rules do not apply to South Queensferry.

Repeat prescriptions: submit before 2pm and allow three working days

The practice does not accept routine prescription requests by telephone or email. Patient Services is the recommended online route.

Prescription task South Queensferry guidance
Online repeat request Use Patient Services.
No online access Use your prescription reorder form or a written request using the pre-printed slips at reception.
Telephone/email request Not accepted for routine prescription ordering.
Processing time Three working days.
Best submission time Submit before 2pm to keep within the stated three-working-day processing window.
Late Thursday/Friday request Requests after 2pm may not be ready until the following week.
Run out of medicine Ask a community pharmacist whether an emergency supply may be possible.
Change preferred pharmacy Use the preferred-pharmacy form and allow two working days for the practice to update the record.
Allow pharmacy time as well. The practice’s three working days cover its processing. Your community pharmacy may need additional time to receive and dispense the prescription.
Official prescription guidance

Test results and samples

The practice says it contacts patients by telephone, text or letter when a result is abnormal and treatment or further investigation is required. It does not routinely contact patients when a result is normal.

Want to check a result?

Call 0131 537 4407. Administrative staff can read the comment recorded by the clinician who reviewed the result.

Hospital or specialist test?

If a hospital or clinic clinician ordered the test, contact that hospital/clinic for the result. The practice says the requesting specialist is the appropriate person to interpret it.

Confidentiality: results are normally given directly to the patient. The practice requires written authorisation before giving them to a named representative.

Dropping off a specimen

  • Use a sterile sample container supplied or approved by the practice.
  • Hand the sample to reception—do not put it through the letterbox.
  • Bring samples in before 2:00pm on a working day so they can meet the final laboratory collection.
Official test-result and specimen guidance

Registering in South Queensferry: the boundary changed

The practice reopened its patient list on 1 June 2025, but changed its geographical boundary because South Queensferry’s population is growing rapidly, particularly around the Builyeon Road development.

Local boundary change: the practice says its southern boundary now runs along Builyeon Road. New development beyond that line is covered by other practices rather than South Queensferry Medical Practice. Almond Group Practice and Barclay Medical Practice were allowed to extend their boundaries into the South Queensferry area.
1
Check that your address is inside the current boundary.
Do this before creating a registration account. An EH30 postcode alone does not guarantee eligibility.
2
Use the MiHealth Portal.
The practice now uses MiHealth as its main online new-patient registration system.
3
Create a portal username and password.
After setup, complete the registration information electronically rather than collecting and returning the old paper pack.
4
Have a UK-registered telephone number.
The practice states that the online registration system requires one.
5
Be ready to show documents if requested.
The practice says photo ID and proof of address may be requested as part of its process.
Cannot complete online registration and need a GP urgently? Phone reception for advice rather than abandoning the registration process.
Official South Queensferry registration process NHS Inform GP finder

If your new address falls outside the revised South Queensferry boundary, the Barclay Medical Practice guide can help you identify the correct Barclay branch before using any local registration route. Do not assume every Barclay branch serves South Queensferry.

Use the right local NHS service instead of defaulting to a GP

Pharmacy First Scotland

For many minor illnesses, the practice directs patients to community pharmacy first. You normally do not need an appointment and can use any participating pharmacy.

Physiotherapy self-referral

Edinburgh patients aged 16+ can self-refer for one routine musculoskeletal problem. Home physiotherapy requires GP referral.

Minor injuries

For a recent sprain, wound, burn, suspected fracture or similar minor injury, call NHS 24 on 111 so the appropriate minor-injury route can be arranged.

Eye problems

The practice recommends contacting an optician first because optometry services have specialist examination equipment.

Dental problems

Contact your dental practice rather than the GP. The practice publishes 0131 537 8801 for people who are not registered with a dentist.

Citizens Advice

The practice publishes a Citizens Advice adviser session at the surgery on Tuesday mornings; contact reception to ask about booking.

South Queensferry Right Care Right Place Physiotherapy self-referral guidance Pharmacy First guidance

Disabled access, parking and hearing support

The official disabled-access page lists practical facilities at the building at 41 The Loan.

Building access

  • Wheelchair access.
  • Disabled toilet facilities.
  • Lift access.
  • A wheelchair available through reception for patients who have difficulty walking.

Parking and hearing needs

  • Car park at the front of the building.
  • Disabled parking spaces.
  • Patients with hearing difficulties can ask for an alert to be added to their record so staff can collect them personally from the waiting room.
Accessibility information can change. The physical-access page is an official practice source but was last reviewed in 2021. If a particular facility is essential to your visit, confirm it with reception on 0131 537 4407 before travelling.
Official disabled-access information

Complaints and feedback

The practice asks patients with a complaint or service suggestion to telephone or write to the Practice Manager. The current staff page continues to list Lynne Harrison as Practice Manager.

1
Record the key facts.
Include the date, what happened, who or which service was involved and the outcome you are asking for.
2
Contact the practice directly.
Call 0131 537 4407 or write to the Practice Manager at 41 The Loan, South Queensferry, EH30 9HA.
3
Use NHS Scotland rights information if you need help with the process.
The practice links patients to NHS Inform’s feedback and complaints guidance and to NHS Lothian’s Patient Experience Team.
Official complaints information NHS Scotland complaints rights

Why there is no CQC rating on this page

South Queensferry Medical Practice is an NHS Scotland GP practice. The Care Quality Commission regulates health and social-care services in England, so copying an English-style CQC rating onto this Edinburgh-area practice would be misleading.

Use Scottish sources for current service information: South Queensferry Medical Practice’s official website, NHS 24, NHS Inform and NHS Lothian. If a relevant Scottish inspection or formal quality report becomes available, it should be added only from the responsible Scottish body.

For another NHS Lothian example with different opening and appointment arrangements, see the Hermitage Medical Practice patient guide.

Map and directions to 41 The Loan

South Queensferry Medical Practice
41 The Loan
South Queensferry
EH30 9HA

Map provided for location and directions only. MedicalPracticeUK.org is not the official South Queensferry Medical Practice website.
Before travelling: check the appointment time, remember the 12:30pm–1:30pm closure, bring requested forms or samples, and confirm any accessibility requirement that is essential to your visit.

Related MedicalPracticeUK guides

Gracemount Medical Practice

Useful for comparing another NHS Lothian surgery that also uses Patient Services for common patient tasks.

Barclay Medical Practice

Relevant because Barclay boundaries have been extended into the wider South Queensferry area; always identify the correct local branch before registering.

Hermitage Medical Practice

Another Edinburgh NHS Scotland guide showing different appointment, prescription and out-of-hours arrangements.

NHS GP practice patient guide

General help with registration, appointments, prescriptions and choosing the correct urgent-care route.

Official sources checked

Last verified: 20 September 2026.

South Queensferry Medical Practice FAQs

What is the South Queensferry Medical Practice phone number?
The main practice telephone number is 0131 537 4407. The practice asks patients to phone rather than email because it does not handle patient queries through its clinician email address.
What are South Queensferry Medical Practice opening hours?
NHS 24 lists normal opening from 8:00am to 6:00pm Monday to Friday. The practice closes between 12:30pm and 1:30pm each weekday, and Saturday and Sunday are closed.
What should I do if I need urgent GP help during the lunchtime closure?
The current practice opening-hours page publishes 07517 147 958 for an urgent medical problem that cannot wait until the surgery reopens at 1:30pm. Because emergency-cover numbers can change, confirm it on the live opening-hours page when possible. Call 999 for a life-threatening emergency.
How do I book a GP appointment?
Selected face-to-face GP appointments can be booked through Patient Services, or you can call 0131 537 4407. The practice says appointments are currently offered on an eight-week rolling basis.
How does the emergency doctor service work?
One doctor each day deals with medical problems that cannot wait until the next available routine appointment. Reception records the symptoms, the emergency doctor prioritises requests, and you must remain available for a callback and possible same-day assessment at the surgery.
How long do repeat prescriptions take?
The practice processes prescription requests within three working days. It recommends submitting before 2:00pm and says routine repeat requests are not accepted by telephone or email. Community pharmacies may need additional time to dispense the medicine.
How do I get my test results?
Call 0131 537 4407 if you want to check a result. Reception can read the clinician’s recorded comment. The practice says it contacts patients when a result is abnormal and treatment or further investigation is required. Hospital-requested tests should be followed up with the hospital or clinic that ordered them.
Is South Queensferry Medical Practice accepting new patients?
The practice reopened its list on 1 June 2025 but changed its boundary. New patients must live inside the current practice area, with the southern boundary now running along Builyeon Road. Registration uses the MiHealth Portal and requires a UK-registered telephone number.
What is Medlink at South Queensferry Medical Practice?
From 1 September 2026, the practice uses Medlink for some annual reviews and monitoring for long-term conditions and medicines requiring regular checks. Invitations may arrive by email or SMS. Patients who cannot or prefer not to use the online process can contact the practice for the usual review route.
Does South Queensferry Medical Practice have a CQC rating?
No English CQC GP rating should be used for this practice. South Queensferry Medical Practice is in Scotland, while CQC regulates health and social-care services in England. Use the official practice website, NHS 24, NHS Inform and NHS Lothian for current Scottish service information.
Independent information notice: MedicalPracticeUK.org is not South Queensferry Medical Practice, NHS Scotland, NHS Lothian or NHS 24. Appointment availability, lunchtime emergency cover, Patient Services access, prescription processing, registration boundaries, Medlink arrangements and other practice procedures can change. Use the official links above for live forms and information affecting an immediate healthcare request.
South Queensferry Medical Practice Call 0131 537 4407