Cliff House Medical Practice Lincoln

Urgent help: MedicalPracticeUK.org is an independent information website, not Cliff House Medical Practice or the NHS. For a life-threatening emergency call 999. If you urgently need medical help but it is not a 999 emergency, use NHS 111 online or call 111. The practice specifically says Anima should not be used for an urgent medical problem.

Lincoln NHS GP patient guide

Cliff House Medical Practice Lincoln: appointments, Anima, opening hours and patient help

Cliff House Medical Practice has a main surgery at 82 Burton Road, Lincoln, LN1 3LJ and a Gresham Street branch. The practice uses Anima for online consultations and patient requests, while telephone calls can also be supported by its EMMA AI-assisted receptionist. This guide explains which route to use, both surgery timetables, prescriptions, test results, registration, records, services, complaints, CQC information and out-of-hours help.

Choose the right route How Anima works Check both Lincoln sites

1. Send a request

2. Practice triage The clinical team reviews the request and decides the appropriate next step.

✓3. Right route Appointment, advice, clinician, pharmacy or another service.

Practice telephone

01522 872872

Use this number if you cannot use Anima, need reception help, need to confirm which surgery site your appointment is at, have a prescription or results problem, or need help with registration or accessibility.

Call the practice Official website

Main surgery

Cliff House Medical Practice
82 Burton Road
Lincoln
Lincolnshire
LN1 3LJ

This is the main practice address shown by the practice, NHS and CQC. The practice also operates a branch on Gresham Street.

Directions to Burton Road

Main phone

01522 872872

Main site

82 Burton Road

Online help

Anima from 8am weekdays

CQC

Overall Good

Fast answer: Cliff House Medical Practice is an NHS GP surgery in Lincoln. The main Burton Road site is open Monday 8:00am–8:00pm and Tuesday to Friday 8:00am–6:30pm. The practice uses Anima from 8:00am Monday to Friday, excluding bank holidays, and patients who cannot use the internet can phone reception so staff can submit an Anima request on their behalf.

Start here: choose the route that matches your task

Cliff House uses different systems for clinical requests, prescriptions, test results and routine administration. The quickest route is not always the telephone.

You need	Best first step	What to expect
Life-threatening emergency	Call 999.	Do not wait for Anima, EMMA, reception or a GP callback.
A GP or clinical request	Use Anima from 8:00am Monday to Friday, excluding bank holidays.	The practice’s acute clinical team triages the request and decides the next step.
Help using Anima	Call 01522 872872.	Reception can take the necessary details and submit an Anima request on your behalf.
Urgent non-emergency medical help	Do not rely on Anima for an urgent problem. Use NHS 111 or an appropriate urgent service.	NHS 111 can assess the problem and direct you to appropriate care.
A repeat prescription	Use SystmOnline.	Allow 48 hours, excluding weekends and bank holidays.
Blood-test results	Check NHS App, Airmid or your record access after the result has been reviewed.	The practice asks patients to allow at least three days for blood results to return.
New-patient registration	Use the official NHS/practice registration route and check that the surgery is suitable for your address.	The practice uses Healthtech1 to support online registration administration.
Which building to attend	Check your appointment message for Burton Road or Gresham Street.	The two sites have different opening times.

For a broader explanation of NHS GP appointments, registration and out-of-hours routes, see the Medical Practice UK NHS GP guide.

Burton Road and Gresham Street are different surgery sites

This is particularly important at Cliff House because appointments can involve two Lincoln locations. Do not travel using only the words “Cliff House”; check the exact site on your appointment message.

Main site

Cliff House Medical Practice — Burton Road

82 Burton Road
Lincoln
Lincolnshire
LN1 3LJ

This is the main address shown by the official practice website, NHS and CQC.

Read the detailed Burton Road patient guide

Branch surgery

Gresham Street Branch Surgery

24 Gresham Street
Lincoln

The official practice website and CQC use postcode LN1 1QA. A current NHS branch profile displays LN1 1AQ.

If your sat-nav depends on the postcode, use the street address and confirm with reception before travelling.

Postcode discrepancy: the Gresham Street postcode is not displayed consistently across current official sources. The practice website and CQC use LN1 1QA, while the NHS branch profile currently displays LN1 1AQ. The street address is 24 Gresham Street, Lincoln.

Another nearby Lincoln practice has a different appointment system and should not be confused with Cliff House. If you are comparing local surgeries, see the Brayford Medical Practice Lincoln guide.

Opening hours for both Cliff House sites

Burton Road main surgery

Day	Published hours	Useful detail
Monday	8:00am–8:00pm	The practice says the Monday evening clinic is primarily for patients who work; a practice nurse and pharmacist are available for this clinic.
Tuesday	8:00am–6:30pm	Normal weekday opening.
Wednesday	8:00am–6:30pm	Normal weekday opening.
Thursday	8:00am–6:30pm	Normal weekday opening.
Friday	8:00am–6:30pm	Plan routine medicines before weekends and bank holidays.
Saturday	Closed	Use the appropriate out-of-hours route if urgent.
Sunday	Closed	Use NHS 111 for urgent non-emergency help.

Gresham Street branch

Day	Published branch hours
Monday	9:00am–12:00pm and 2:00pm–6:00pm
Tuesday	9:00am–1:00pm and 2:00pm–6:00pm
Wednesday	9:00am–1:00pm and 2:00pm–6:00pm
Thursday	9:00am–1:00pm; afternoon closed
Friday	Closed
Saturday	Closed
Sunday	Closed

Opening does not guarantee a particular clinician or appointment. Check your booking confirmation before travelling, particularly if it names the Gresham Street branch.

Check live practice opening information NHS main-practice profile

How to request help through Anima

The practice’s appointment page, updated in August 2025, says it uses Anima for any kind of help from the practice. Anima is available from 8:00am Monday to Friday, except bank holidays, and the practice says it aims to respond during working hours.

Open the practice’s appointment page or Get Help Now route.
Start from the official Cliff House website rather than an old bookmarked third-party form.

Describe the main problem or request.
Provide the information requested by Anima so the practice can identify the appropriate clinical or administrative route.

Watch for the practice response.
The acute clinical team triages clinical requests and decides what should happen next.

Follow the appointment or advice offered.
The practice may arrange an appointment with the clinician it considers most appropriate.

No internet access? Phone 01522 872872. The practice says a receptionist can take a few details and submit an Anima request for you.

Do not use Anima for an urgent medical problem. The practice directs urgent problems towards NHS 111 or an appropriate urgent-care route. Call 999 when someone is seriously ill or injured and their life is at risk.

Official Anima appointment guidance NHS 111 online

What Anima, EMMA, SystmOne and the NHS App each do

Cliff House now uses several digital systems for different jobs. Mixing them up can send a patient down the wrong route.

Anima

Used for online consultations, patient triage, administrative requests and information or documents submitted by patients.

EMMA AI Receptionist

May answer incoming calls, gather and summarise information and route the request. The practice says EMMA does not make clinical decisions.

SystmOne / SystmOnline

SystmOne is the practice’s electronic patient-record system. SystmOnline is also used for repeat prescriptions and record access.

NHS App and Airmid

The practice encourages patients to use NHS App or Airmid for record access, including reviewed test-result information where available.

EMMA does not replace clinical judgement. The practice’s August 2026 privacy notice says requests handled with EMMA are reviewed by practice staff, and healthcare decisions remain the responsibility of trained healthcare professionals.

Read the August 2026 privacy notice

Repeat prescriptions: SystmOnline and the 48-hour rule

The official prescription page directs patients to SystmOne Online and asks them to allow 48 hours, excluding weekends and bank holidays, for the request to be processed.

Situation	Practical next step
Normal repeat medicine	Use SystmOnline and submit the request before you run low.
Weekend or bank holiday approaching	Remember the published 48-hour processing period excludes weekends and bank holidays.
Problem with the request	The official prescription page advises patients to telephone the surgery if there is a problem.
Need medicine urgently when closed	Use NHS 111 or ask a community pharmacy about the appropriate urgent-supply route.

Official repeat-prescription page

For broader help with prescription reviews, NHS App requests and running out of medicine, see the Medication Practices patient guide.

Test results: allow at least three days for blood results

The practice asks patients to allow at least three days after a blood-test appointment for the result to return. Once reviewed, normal results are filed and the practice says it does not routinely contact the patient simply to say they are normal.

If the clinician needs to discuss the result

The practice says someone will contact you when a reviewed blood result needs discussion.

Want to see the result yourself?

The practice encourages record access through the NHS App, Airmid or SystmOnline.

Hospital consultant requested the blood test? The practice says it does not routinely receive blood results taken for a hospital consultant. Follow those results up with the hospital team that requested the test.

Official test-results guidance

Medical-record access: NHS App, Airmid or SystmOnline

The practice encourages patients to access their records digitally. Its record-access page says this can help patients view previous test results, including blood tests, and manage repeat prescriptions.

Check that your mobile number and email are current.
The practice says verified contact details can be used to send SystmOnline access information.

Choose the service you use.
The practice lists SystmOnline, NHS App and Airmid.

Contact the surgery if access is not enabled.
The practice provides a request process for patients who need SystmOnline access.

Official medical-record access page NHS App information

Registering with Cliff House Medical Practice

The NHS provides the official registration route for GP surgeries in England, while Cliff House’s patient-information pages provide practice-specific support. Registration status and catchment decisions can change, so check the live NHS profile before relying on older directory information.

Check the live NHS practice profile.
Confirm that Cliff House is currently available for registration and suitable for your area.

Use the online NHS registration process where offered.
Healthtech1 is also listed in the practice’s August 2026 privacy notice as supporting online registration and related administration.

Prepare your core details.
NHS registration normally asks for basic personal information, previous-GP details where applicable, emergency-contact information and relevant health information.

Know the national ID rule.
NHS guidance says you do not need proof of address, immigration status, ID or an NHS number simply to register with a GP surgery in England.

If registration is refused: NHS guidance says a GP surgery must write to explain the reason within 14 days. Registration can depend on whether the surgery is accepting patients and whether you live within its area.

Check Cliff House on NHS.uk NHS GP registration guidance Cliff House patient information

Services and clinics listed by the practice

The official services page says Cliff House provides a full general-practice service and lists several specialist clinics. Availability and clinic arrangements can change, so use these as service categories rather than assuming a walk-in timetable.

Asthma clinic

Listed among the practice’s specialist clinics.

Diabetes clinic

Listed for patients needing diabetes-related review and monitoring.

Smear testing

Cervical-screening services are listed by the practice.

Antenatal clinic

Antenatal care is included in the practice’s published clinic list.

Sexual-health clinic

The practice lists a sexual-health clinic; NHS service information also identifies contraceptive services.

Smoking cessation

Smoking-cessation support is included in the practice’s clinic list.

Lincolnshire ear-wax change: the practice published that from 1 April 2025 GP practices in Lincolnshire no longer provide ear syringing as a treatment for ear-wax removal. If this affects you, check the current practice/ICB route rather than assuming ear syringing is available at Cliff House.

Official Cliff House services Lincolnshire ear-wax service notice

Accessibility and communication needs

The practice’s patient-information section includes the NHS Accessible Information Standard. It asks patients with a disability, impairment or sensory loss to tell staff when they need information in a format they can understand.

Before an appointment

Tell reception about communication or access requirements when arranging your care, especially when you need the team to make an adjustment before you attend.

Two-site planning

Because Cliff House operates Burton Road and Gresham Street, confirm which building your appointment is in when a specific access need affects travel.

Physical-access details: current search-accessible official pages do not provide enough specific, up-to-date information for this guide to safely claim particular parking spaces, wheelchair routes or building facilities at each site. If a facility is essential, call the practice before travelling.

Official patient information

Complaints, feedback and the Patient Participation Group

Complaint about the surgery

The practice’s patient-information page says complaints are taken seriously and directs patients with a complaint about the surgery or its services to the Practice Manager.

Include the relevant date, site, what happened and what outcome you are asking the practice to consider.

Open patient-information and complaints routes

Patient Participation Group

Cliff House says it has an active patient participation group and welcomes enquiries from patients who would like to join.

Open the Cliff House patient-group page

Keep medical information private: send complaints and patient-identifiable information only through official practice or NHS channels. MedicalPracticeUK.org is not the practice and should not receive confidential medical details.

CQC rating and inspection dates

CQC currently displays an overall rating of Good for Cliff House Medical Practice at 82 Burton Road. It also shows Good ratings for Safe, Effective, Caring, Responsive and Well-led.

CQC record	Published information	How to read it
Overall rating	Good	This is the rating currently displayed on the CQC profile.
Latest inspection	21 October 2021	This is the latest inspection date shown by CQC.
Report published	10 January 2022	The inspection report was published after the inspection.
Latest review	6 July 2023	CQC reviewed available information and did not find evidence requiring reassessment of the rating at that stage.

Do not treat “Good” as a new 2026 inspection. The current displayed rating relates to earlier inspection activity. Use the live CQC page for any later regulatory change.

Official CQC profile

Map to the main Burton Road surgery

Cliff House Medical Practice
82 Burton Road
Lincoln
Lincolnshire
LN1 3LJ

Map provided for location and directions only. MedicalPracticeUK.org is not Cliff House Medical Practice.

Directions to Burton Road Directions to Gresham Street

Before leaving home: check the appointment time, whether it is telephone or face-to-face, and whether your confirmation says Burton Road or Gresham Street.

What to do when Cliff House Medical Practice is closed

Situation	Appropriate route
Life-threatening emergency	Call 999.
Urgent medical help that is not life-threatening	Use NHS 111 online or call 111.
Urgent medication problem	Ask a community pharmacy or use NHS 111 for the appropriate urgent-medicine route.
Routine appointment or admin request	Use the normal practice route when available. Do not use an unmonitored routine form for an emergency.

Official sources used

Last verified: 20 September 2026. Changeable details such as opening hours, registration availability, Anima access and branch sessions should be checked on the official practice/NHS pages when they affect an immediate visit.

Cliff House Medical Practice Lincoln FAQs

What is the Cliff House Medical Practice phone number?

The main telephone number listed by the practice and CQC is 01522 872872. Use it if you cannot use Anima, need reception support, have a prescription or results problem, or need to confirm which practice site to attend.

Where is Cliff House Medical Practice in Lincoln?

The main surgery is at 82 Burton Road, Lincoln, Lincolnshire, LN1 3LJ. The practice also operates a branch at 24 Gresham Street, Lincoln. Check your appointment message before travelling because the two sites have different opening hours.

What are the Burton Road opening hours?

The official practice website lists Burton Road as open Monday 8:00am–8:00pm and Tuesday to Friday 8:00am–6:30pm. Saturday and Sunday are closed. The practice says its Monday evening clinic is primarily for patients who work.

What are the Gresham Street branch opening hours?

The practice lists Monday 9:00am–12:00pm and 2:00pm–6:00pm; Tuesday and Wednesday 9:00am–1:00pm and 2:00pm–6:00pm; Thursday 9:00am–1:00pm only; and Friday, Saturday and Sunday closed.

How do I request a GP appointment through Anima?

Start from the official Cliff House appointment or Get Help Now route. Anima is available from 8:00am Monday to Friday except bank holidays. Submit the information requested about your problem and keep checking for the practice response. If you cannot use the internet, reception can submit an Anima request on your behalf.

Should I use Anima for an urgent medical problem?

No. Cliff House specifically says not to use Anima for an urgent medical problem. Use NHS 111 for urgent non-life-threatening help or call 999 for a life-threatening emergency.

What is EMMA AI Receptionist and does it make medical decisions?

The practice says EMMA may answer incoming calls, gather and summarise information and route a request to the appropriate team. EMMA does not make clinical decisions. Practice staff review requests, and healthcare decisions remain the responsibility of trained healthcare professionals.

How long do repeat prescriptions take at Cliff House Medical Practice?

The official prescription page asks patients to allow 48 hours, excluding weekends and bank holidays. It directs patients to SystmOne Online for repeat-prescription ordering and advises them to telephone the surgery if there is a problem.

How do Cliff House Medical Practice test results work?

The practice asks patients to allow at least three days for blood results to return. Normal reviewed results are filed without routine contact; if a clinician thinks a result needs discussion, someone from the practice will contact you. Results can also be viewed through supported record-access services once reviewed.

What is the current CQC rating for Cliff House Medical Practice?

CQC currently displays an overall rating of Good. The latest inspection shown is 21 October 2021, the report was published on 10 January 2022, and CQC carried out a later data review on 6 July 2023 without finding evidence that required reassessment of the rating at that stage.

Independent information notice: MedicalPracticeUK.org is not Cliff House Medical Practice, the NHS, NHS Lincolnshire Integrated Care Board or the Care Quality Commission. This page is an independent patient-information resource. Appointment availability, Anima access, EMMA telephone arrangements, branch sessions, registration availability, prescription systems and services can change, so use the official sources above for information affecting an immediate healthcare decision or visit.

Cliff House Medical Practice Call 01522 872872