Southover Medical Practice: appointments, hours, Evergreen Life, prescriptions and Bronshill Road help
Southover Medical Practice is an NHS GP surgery on Bronshill Road in Torquay. This guide gives the task route first: book urgent or routine GP help, use Dr.iQ powered by Evergreen Life, order repeat medicine, check test results, request a sick note, register, plan parking/access and know when NHS 111 or 999 is safer.
Use this number for: help if you cannot use Dr.iQ/Evergreen, urgent appointment access, reception support, home visit requests before 10am, test-result queries between 11am and 4pm, access needs, interpreter help, chaperone requests, registration questions and prescription problems.
Southover Medical Practice
Bronshill Road
Torquay
Devon
TQ1 3HD
General email: enquiries.southover@nhs.net
Prescription email: prescriptions.southover@nhs.net
Decision hub: GP, Evergreen app, pharmacy, NHS 111 or 999?
Start here before phoning, submitting a form or travelling.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious allergic reaction, seizure not stopping, overdose, serious injury, serious self-harm risk or not responding.
Use Dr.iQ / Evergreen
For urgent appointment requests, routine online consultations, prescriptions, test-result questions, admin requests, medical advice and updating details.
Phone the practice
If you cannot download/use Evergreen Life or NHS App, do not want online services, need a home visit, need interpreter/chaperone support, or need help choosing the route.
Use pharmacy first
For minor conditions, medicine advice and pharmacy-ready prescription questions. The official appointment page specifically asks patients to consider pharmacy for minor conditions before GP.
Use urgent care / sexual health
For sprains, strains, flesh wounds, STI testing or contraception advice, the official appointment page points patients to local urgent care or sexual health services where suitable.
Use NHS 111
When the practice is closed and the issue is urgent but not life-threatening. NHS 111 helps choose the right urgent service.
Opening hours and phone-line timing
The official contact page says phone-line opening and closing times are the same as the practice opening and closing hours.
| Day | Official listed hours | Practical patient tip |
|---|---|---|
| Monday | 8am–6:30pm | Use app/online route first if you can; phone if online access is difficult. |
| Tuesday | 8am–6:30pm | Keep phone available after submitting an online request. |
| Wednesday | 8am–6:30pm | Use online consultation for routine requests during core hours. |
| Thursday | 8am–6:30pm | Good day for admin and medication queries before Friday pressure. |
| Friday | 8am–6:30pm | Do not leave repeat prescriptions or paperwork until late Friday. |
| Saturday | Closed | Use NHS 111 if urgent and not life-threatening. |
| Sunday | Closed | Call 999 for emergencies. |
Appointments: micro-step guide for urgent and routine help
The official appointment page says Southover uses an online system for booking appointments, prescription requests and medical advice, and that patients may be offered the right professional rather than always a GP.
Do not submit app requests for severe or life-threatening symptoms.
The practice says clinicians will do everything they can to manage the urgent request promptly.
Use Dr.iQ powered by Evergreen and choose the routine/non-urgent option where relevant.
The practice says a receptionist can complete the request for you.
You may be offered an advanced nurse practitioner, physiotherapist, paramedic or clinical pharmacist instead of a GP.
The practice says repeated missed appointments may lead to removal consideration, so cancel through Dr.iQ/Evergreen, NHS App or phone.
Hello, my name is [name]. Date of birth: [date]. I am registered at Southover Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine/pharmacy]. I am worried because [reason]. Is this best for Dr.iQ/Evergreen, GP, nurse practitioner, pharmacist, physiotherapist, NHS 111 or 999?
Dr.iQ powered by Evergreen Life: what it does
The official online services page says Dr.iQ is now powered by Evergreen Life and lets patients request help from the practice, order repeat prescriptions, access GP records and results, and choose communication style.
| Task | Use Evergreen for | Micro-step |
|---|---|---|
| Request GP help | Medical problems, advice and care requests. | Create Evergreen Life account, link GP securely with NHS login, tap “Request help from GP.” |
| Routine request | Non-urgent care, medication queries and admin issues. | Choose “I need help, but it’s not urgent” during core opening hours. |
| Prescription | Repeat prescription ordering. | Use medicine list in app; select required items; check nominated pharmacy. |
| Test results | View results after they are reviewed. | Open GP record section, then Results. |
| Admin query | Sick notes, test result queries and administration. | Give dates, reason, deadline and contact details. |
| Communication preference | Call, face-to-face or message depending on need. | Say if phone/video/message is not suitable for you. |
Repeat prescriptions: Evergreen, NHS App or prescription email
The official prescription page says repeat requests can be made through Evergreen Life, NHS App or email. It also says repeat prescription requests are not taken over the phone.
Evergreen Life
Best route if registered with Southover and linked securely with NHS login.
NHS App
Use if repeat prescriptions are enabled on your NHS account and you can choose a nominated pharmacy.
Email route
Use prescriptions.southover@nhs.net for repeat requests if appropriate. Include full name, date of birth, medicine name, dose and pharmacy.
No phone repeats
The official page says repeat prescription requests are not taken over the phone.
| Prescription issue | What to do | Practical tip |
|---|---|---|
| Routine repeat medicine | Use Evergreen Life, NHS App or prescription email. | Order before your last few doses. |
| Collection timing | Usually collect from pharmacy 2–3 working days after ordering. | Weekends, bank holidays and pharmacy stock can add delay. |
| Need pharmacy change | Change nominated pharmacy in app/website, at GP practice or at a pharmacy accepting repeats. | Check nomination before submitting urgent medicine request. |
| Medicine missing from app | It may need review or may not be authorised as repeat. | Email/call with medicine name, dose, pharmacy and remaining supply. |
| Medicine question | Ask local pharmacist for advice on how/when to take medicine and side effects. | Use GP if pharmacist advises review or urgent concerns exist. |
| Running out today | Contact practice if open; use NHS 111 out of hours if urgent. | Do not wait until no doses are left. |
Hello, I am registered at Southover Medical Practice. Name: [name]. Date of birth: [date]. I need repeat medication: [medicine name + strength + dose]. My nominated pharmacy is [pharmacy]. I have [number] days left. Please let me know if a medication review is needed.
Test results: Evergreen, NHS account, phone or visit
The official test-results page says the practice will contact you if results show that you need more tests or treatment. After review, you can view results in Evergreen Life or NHS account. You can also phone or visit between 11am and 4pm.
If a hospital or clinic ordered it, contact that hospital/clinic first because they usually explain their own result.
Open GP record section and check Results.
This is the official time window listed for asking the practice about results.
The team should tell you at the test how long the result usually takes.
The practice says you will be contacted by text or telephone to discuss next steps if results are abnormal.
Hello, I am asking about a test result. My name is [name], date of birth [date]. The test was [blood/urine/x-ray/other] on [date]. It was requested by [GP/hospital/clinic]. Can you tell me whether it has been reviewed and what the next step is?
Sick notes / fit notes: 7-day rule
The official sick-note page says employers should not ask for medical evidence if you are off work sick for 7 days or less. If off for more than 7 days, the employer will usually ask for a fit note from the GP practice.
| Situation | Best route | What to prepare |
|---|---|---|
| Off sick 7 days or less | Self-certify; employer should not ask for GP evidence. | Exact dates and employer form. |
| Off sick more than 7 days | Request through Dr.iQ or call practice. | Condition, first day off, expected return, work limitations. |
| Already under hospital care | Ask hospital team first. | Hospital can often provide fit note for recovery period. |
| Urgent symptoms | Use appointment/urgent route, not just paperwork route. | Do not hide worsening illness in a fit-note request. |
| Private certificate/letter | Ask reception before booking appointment. | Forms and letters may need review and may not be NHS work. |
Home visits: call by 10am if very poorly and housebound
The official home-visit page says Southover can visit very poorly and housebound patients at home. Requests should be made by 10am so the doctor can plan rounds. Home visits are normally made between 12:30pm and 3:30pm.
| Home visit point | Official detail | What to say |
|---|---|---|
| Who is it for? | Very poorly and housebound patients. | Explain why the patient cannot safely attend the surgery. |
| When to request | Call by 10am. | Call early with symptoms and access details. |
| Visit timing | Normally 12:30pm–3:30pm. | Keep phone nearby and ensure access to home. |
| Emergency symptoms | Use 999. | Do not wait for a home visit in an emergency. |
Register with Southover Medical Practice
NHS currently shows Southover Medical Practice as accepting new patients. The official registration page says it is helpful to have your NHS number, but the practice is a Safe Surgery and states nationality or immigration status does not affect your right to register.
The official page says the practice accepts registrations from the local area and provides a boundary checker.
The practice says it is helpful to have your NHS number.
The official site says online registration is quick and easy.
The practice says it might ask for ID or proof of address, but if you do not have any and live in the practice area, you can still register.
Before changing GP, keep a list/photos of medicines and order enough supply so you do not run out during transfer.
Parking, wheelchair access, hearing loop and interpreter help
The official contact page lists wheelchair-friendly access on all levels, induction loop and free on-site parking. The special requirements page says the practice can note additional communication needs on your medical record.
Free parking
The practice lists free car parking on site. Still allow extra time at busy clinic periods.
Wheelchair access
The surgery says it is wheelchair friendly and all levels are accessible for wheelchair users.
Hearing and accessible information
An induction loop is available. The practice can support large print, braille, easy read, hearing loop, type-to-talk relay and interpreter needs.
Chaperone
Patients can request a chaperone for appointments or examinations. Tell the practice before your appointment where possible.
Hello, I have an appointment/request at Southover Medical Practice. I need help with [wheelchair access / hearing loop / interpreter / large print / easy read / chaperone / carer support]. Can this be added to my medical record or appointment note?
Forms, letters and private admin: avoid wrong appointment booking
The official forms-and-letters page warns that patients sometimes book appointments for letters or reports without telling the correct reason, and clinicians may not be able to complete the request during that appointment.
| Request | What to do first | Why |
|---|---|---|
| Letter/report/form/certificate | Tell reception exactly what is needed before booking. | The clinician may need time, evidence, payment or different process. |
| Insurance or private report | Ask if the work is NHS or private. | Private work may have fee and longer timescale. |
| Deadline | Give the real deadline and recipient details. | Helps avoid wrong appointment type. |
| Supporting documents | Attach/bring forms, letters and identity details if requested. | Missing documents can delay completion. |
CQC: current provider not yet inspected, inherited Good rating
CQC shows the current Southover Medical Practice service registered on 1 March 2024 and says it has not inspected this service yet. CQC displays inherited ratings from the previous provider to show service history.
| CQC item | Official detail | How to explain it |
|---|---|---|
| Current provider | The Practice Surgeries Limited. | Current CQC provider for Southover Medical Practice. |
| Current registration | Registered on 1 March 2024. | New provider registration date. |
| Current inspection status | CQC says it has not inspected this service yet. | Do not present as a fresh 2026 inspection rating. |
| Inherited overall rating | Good, last report published 31 July 2018. | Use wording: “inherited previous-provider Good rating.” |
| Inherited key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | Helpful quality history, but check live CQC page for updates. |
| Registered manager | Dr John Ridge is listed by CQC. | CQC registration detail, not appointment contact. |
Map, directions and Torquay visit checklist
Address: Southover Medical Practice, Bronshill Road, Torquay, Devon, TQ1 3HD. Use this map for planning only; always confirm appointment time and route before travelling.
Before travelling
Check appointment time, bring medication list, forms, samples, letters, glasses/hearing aids, phone with Evergreen/NHS App and any access notes.
Send to driver/carer
Southover Medical Practice, Bronshill Road, Torquay, Devon, TQ1 3HD. Phone: 01803 327100.
If attending for result
Phone/visit between 11am and 4pm, or check Evergreen/NHS account after review.
If attending for prescription
Check request was approved, nominated pharmacy is correct, and 2–3 working days have passed.
Complaints and feedback: how to make it useful
The complaints page says complaints should be put in writing and emailed to enquiries.southover@nhs.net or posted to the practice. If not satisfied, it points to the Parliamentary and Health Service Ombudsman.
I am raising this because I could not complete [appointment / prescription / test result / registration / access need] on [date]. I tried [Evergreen / NHS App / phone / reception / email]. The issue was [short facts]. The impact was [medicine delay / missed care / confusion / access problem]. Please confirm the correct route and how this can be resolved.
When Southover Medical Practice is closed
The official site says to call NHS 111 when the practice is closed. Use 999 for life-threatening emergencies.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure what service to use, closed GP route. |
| Minor illness / medicine advice | Pharmacy | Common minor illness, side effects, medicine advice, emergency supply discussion. |
| Routine repeat prescription | Evergreen Life / NHS App / prescription email during normal route | Do not use emergency services for routine repeats. |
| Routine admin | Wait for practice route | Sick notes, routine results, registration, forms and letters. |
Official action links used
Use these after reading the practical steps above. The links are grouped by task so readers do not land on the wrong page.
Official Southover Medical Practice website · Contact, hours and access · Appointments · Online services / Evergreen · Prescriptions · Test results · Sick notes · Home visits · Register with us · Special requirements · Forms and letters · NHS profile · CQC current profile