Merton Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not the NHS and not Merton Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe burns, a seizure that is not stopping, severe allergic reaction, overdose, acute confusion, serious injury, serious self-harm risk, or someone not responding. For urgent help that is not life-threatening, use NHS 111 online or call 111.

South Wimbledon NHS GP action guide

Merton Medical Practice: appointments, online requests, prescriptions and opening hours

Merton Medical Practice is an NHS GP surgery at 12–17 Abbey Parade, Merton High Street, South Wimbledon, London SW19 1DG. This guide gives clear routes for online requests, routine appointments, prescriptions, test results, sick notes, registration, home visits, reasonable adjustments and closed-hours care.

Need this? Do this Appointments route Map and directions

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Abbey Parade12–17 Merton High Street, SW19 1DG

Online firstClinical and admin requests reviewed by the practice.

✓Right route chosen

Main surgery phone

0208 545 9620

Use this number for: help if you cannot use the online form, appointment support, home visit requests, test-result questions, prescription queries, registration help, reasonable adjustments, interpreter needs and urgent contact during opening times.

Tap to call surgery Use phone script

Address for maps and letters

Merton Medical Practice
12–17 Abbey Parade
Merton High Street
South Wimbledon
London
SW19 1DG

Use “Abbey Parade, Merton High Street, South Wimbledon” in directions because “Merton Medical Practice” can be confused with other Merton-area clinics.

Open directions

Phone

0208 545 9620

Address

12–17 Abbey Parade, SW19 1DG

NHS code

H85634

CQC

Overall Good

Fast answer: Merton Medical Practice is at 12–17 Abbey Parade, Merton High Street, South Wimbledon, London SW19 1DG. Phone 0208 545 9620. The official website lists opening as Monday/Tuesday 8am–8pm, Wednesday/Thursday 8am–7pm, Friday 8am–6:30pm, Saturday/Sunday closed. The practice now asks patients to use online contact where possible; if you cannot complete the online form, you can still call or walk in and the same questions will be asked.

Need this? Do this now

This is the main patient dashboard. Choose your task, follow the short rule, then use the official link or phone route beside it.

I need…	Do this	Direct action
Clinical help or appointment request	Use the official online contact route first where possible. Clinical and non-clinical queries are reviewed and a plan is shared.	Contact online
Help because I cannot use online	Phone reception or visit during opening hours. The same triage questions will be asked.	Call 0208 545 9620
Routine appointment	Request during opening times. The practice uses your answers to choose the most suitable GP, nurse or care professional.	Appointment guide
Cancel appointment	Use NHS account, Patient Access, or phone the surgery during opening times.	Cancel online
Repeat prescription	Use NHS account/NHS App, Patient Access, pharmacist route or repeat prescription form. Do not request by phone or email.	Prescription rules
Prescription question	Ask local pharmacist for medicine advice, or use the practice prescription question form.	Ask prescription question
Test results	Check NHS account/NHS App or Patient Access after doctor review, or phone/visit after review comments are available.	Test results guide
Sick note after more than 7 days	Use the sick note request form or phone the surgery. A doctor may need to discuss it first.	Sick note form
Register as a new patient	Use the national online GP registration service, paper form or contact the practice for help.	Register with surgery
Home visit	Phone as early as possible. Doctor on call will phone back and arrange a visit if necessary.	Call early
Reasonable adjustment	Tell the team if you need easy read, longer appointment, different communication or quieter waiting.	Access help
Surgery closed	Use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over; call 111 for under-5s.	NHS 111 online

Decision hub: online form, GP, nurse, pharmacist, NHS 111 or 999?

Use this before submitting a form or calling reception.

Call 999 now

Use 999 for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, seizure not stopping, severe allergic reaction, overdose, serious injury, severe mental health emergency or someone not responding.

Need GP help

Use the online contact route first if possible. If you cannot use it, call or walk in and the same questions will be asked.

Need nurse or care professional

The appointment page says the practice uses your answers to choose the most suitable doctor, nurse or care professional.

Need medicine

Use NHS account/NHS App, Patient Access, pharmacist route or repeat prescription form. Ask a pharmacist for medicine-use and side-effect advice.

Need routine admin

Use online forms for test results, sick notes, prescription questions, admin requests, referral tracking, health reviews and contact-detail updates.

Closed or unsure

Use NHS 111 online or call 111 when urgent but not life-threatening. Use 999 for emergencies.

Opening hours and best time to contact

Official opening times Official appointments page NHS profile

Day / route	Official listed detail	Practical patient tip
Monday	8am–8pm	Longer opening helps working patients, but submit routine requests early.
Tuesday	8am–8pm	Good day for planned admin, prescriptions and online requests.
Wednesday	8am–7pm	Check the website for live updates before travelling.
Thursday	8am–7pm	Do not leave repeat medicine or forms until the end of the week.
Friday	8am–6:30pm	Plan prescriptions and sick notes before late Friday pressure.
Saturday/Sunday	Closed	Use NHS 111 if urgent and not life-threatening.
Online requests	Clinical and non-clinical queries reviewed with a plan shared.	Use the online route for clear, non-999 needs.
Phone / walk-in backup	Available if you cannot complete the online form.	Expect the same questions as the online form.

Opening-hours warning: listed hours are not a walk-in appointment guarantee. Appointment availability, bank holidays, staff training, system outages and urgent demand can change what is available on the day.

Appointments: micro step-by-step

The practice says it will ask what you need help with and use your answers to choose the most suitable doctor, nurse or care professional. Normal GP appointments are 10 minutes.

Official appointments page Contact online NHS App Patient Access Call surgery

Check emergency symptoms first.
Use 999 for danger signs. Do not wait for an online response if the situation is life-threatening.

Use the online route where possible.
Submit one clear clinical or admin request. Include symptoms, start date, what has changed, medicines tried and best contact number.

If online is difficult, call or walk in.
The practice says the same questions as the online form will be asked.

Accept the right consultation type.
You may be offered phone, face-to-face, video, text or email consultation based on your preference and clinical need.

Cancel if you cannot attend.
Cancel by NHS account, Patient Access or phone during opening times so another patient can use the slot.

Simple phone or online-form script

Hello, my name is [name]. Date of birth: [date]. I am registered at Merton Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. Is this best for online review, GP, nurse, pharmacist, home visit, NHS 111 or 999?

Before you submit a request: prepare these details

A clear request helps the surgery route you faster and prevents repeated messages.

Full name

Date of birth

Best callback number

Main symptom or task

When it started

Whether it is worsening

Medicines tried

Allergies

Pregnancy/frailty/child concern

Preferred consultation type

Interpreter/access need

What outcome you need

Good request wording: “I have had [symptom] for [time]. It is [getting worse/not improving]. I take [regular medicines]. I am worried because [reason]. I can be contacted on [number]. I would like advice on whether this needs GP, nurse, pharmacist, NHS 111 or 999.”

Repeat prescriptions: NHS App, Patient Access, pharmacist or form

The prescription page says repeat prescription requests are not taken over the phone or email. You can usually collect your prescription 3 working days after ordering.

Official prescriptions page NHS App Patient Access Repeat prescription form Find a pharmacy

Prescription task	Exact route	Important rule
Regular repeat medicine	Use NHS account/NHS App or Patient Access.	Choose the repeat items and dosage shown on your account.
Pharmacist route	The practice lists direct ordering through your pharmacist.	Confirm with the pharmacy how they handle requests.
Online form route	Use the repeat prescription request form.	You do not need a website account for practice website forms.
Phone or email	Not accepted for repeat prescription requests.	Use online, pharmacist or form route instead.
Collection timing	Usually 3 working days after ordering.	Order before weekends, bank holidays and travel.
Nominate pharmacy	Choose or change pharmacy online, by form or at a pharmacy.	Check nomination before assuming where medicine went.
Medication review	Practice may contact you when a review is due.	Do not ignore review messages; repeats may be delayed.
Old medicine	Return to pharmacy or surgery.	Do not bin or flush medicine.

Avoid this common mistake: do not wait until your last tablet. The “3 working days” clock does not include pharmacy stock problems, weekends, bank holidays or medication-review delays.

Test results: doctor review first, then online or reception route

Official test results page Test results request form NHS App Patient Access

Question	Practical answer	Action
Will the surgery contact me?	If the result shows more tests or treatment are needed, the practice says it will contact you.	Keep phone details updated.
Can I view results online?	Yes, once a doctor has reviewed them, you can view through NHS account/NHS App or Patient Access.	Open NHS App
Can I call?	You can phone to check whether results have been reviewed and comments left by the healthcare professional.	Call 0208 545 9620
Can I visit reception?	You can visit in person to check whether results have been reviewed and comments added.	See map
Hospital test?	Ask the hospital or clinic that ordered the test.	GP surgery may not have full context.
Need a written copy?	Use online record access or ask the surgery about medical-record access.	Health record guide

Sick notes: 7-day rule and request form

The sick-note page says if you have been off sick for more than 7 days, you can request a sick note online or phone the surgery. If you have been off sick for 7 days or less, your employer should not ask for GP medical evidence.

Official sick note page Sick note request form GOV.UK self-certification Call surgery

Situation	Do this	Important note
Off sick 7 days or less	Self-certify with your employer.	GP fit note usually not needed.
Off sick more than 7 days	Use sick note request form or phone the surgery.	Give exact dates and reason.
Doctor may need to discuss	Keep phone available after submitting.	The practice says a doctor may decline and ask you to book an appointment instead.
Hospital treatment	Ask hospital team for fit note.	Best if hospital is managing the condition.

Home visits: phone early and explain why travel is unsafe

The appointment page says patients are requested to phone as early as possible. The doctor on call will call back and arrange a home visit if necessary. Only emergency visits are arranged later on the same day.

Official home visit guidance Call surgery

Phone early.
Call 0208 545 9620 and say you are requesting a home visit.

Explain why travel is unsafe.
The practice says you may be considered if travelling would be detrimental to your condition or recovery, or your mobility means you cannot travel without an ambulance.

Expect a doctor callback.
The doctor on call will call back and decide whether a visit is necessary.

Use 999 for danger signs.
Do not wait for a home visit if the patient has life-threatening symptoms.

Register with Merton Medical Practice

NHS currently shows the surgery as accepting new patients. The official registration page says patients can use the national online GP registration service, paper registration form, or contact the practice for support.

Official registration page Online GP registration Paper registration route NHS profile

Check you are choosing the right surgery.
Address should be 12–17 Abbey Parade, Merton High Street, South Wimbledon, SW19 1DG.

Use the online GP registration service.
This transfers your NHS GP care to Merton Medical Practice when accepted.

Use paper route if needed.
Official FAQ says you can visit during opening hours and fill out a registration form and health questionnaire.

Tell them about carer/SEN/LGBTQ+ needs.
The registration page says the practice is carer-aware, SEN-inclusive and LGBTQ+ friendly, and invites patients to share preferences or support needs.

No documents?
The registration page says everyone in the UK has the right to free GP care and that immigration status or nationality do not matter.

Medication transfer tip: if you take regular medicine, keep a list/photo of medicine names and doses and order enough supply before switching GP.

Online access: Accurx, website forms, NHS App and Patient Access

Official online services guide All online forms NHS App help in Merton NHS App

Tool	Use it for	Setup detail
Accurx contact	Appointments, clinical queries and admin queries.	No need to wait on phone if you can submit clearly online.
Website forms	Sick notes, test results, prescription questions, referral tracking, reception questions, health reviews and personal-detail changes.	The website says you do not need an account to use these forms.
NHS App / NHS account	Repeat prescriptions, test results, health record, appointments, vaccination record and NHS services.	Requires NHS login setup.
Patient Access	Repeat prescriptions, results, appointment tasks and health record where enabled.	Fill online-services form, show/upload photo ID, then receive username/password.
NHS App help in Merton	Help downloading, setting up, using prescriptions, viewing results, linked profiles and notifications.	Digital care coordinator telephone listed as 020 3922 1554 Tuesday to Thursday, 10am–2pm.

Clinics and services: choose the right appointment type

Official services list Surgery clinics Referrals Vaccinations

Need	Best route	What to prepare
Antenatal checks	Book back-to-back healthcare assistant and GP appointment.	Bring a fresh urine sample.
8-week baby check	GP baby check during normal surgery hours.	Say clearly the visit is for an 8-week check.
Blood tests	In-house appointment or domiciliary blood test service for registered housebound patients.	Check if you need fasting or forms.
Postnatal check	Mother and baby checked at 8 weeks.	Baby may be immunised at the same visit.
Asthma check	Nurse or clinical pharmacist.	Bring inhalers and mention worsening symptoms.
Diabetic check	Practice nurse with a doctor.	Bring readings, medicines and questions.
Family planning	Doctors and practice nurses provide contraception support.	Routine smear tests should not use family planning clinics.
Travel vaccination	Contact at least 4 weeks before travel.	Practice offers travel immunisations covered by NHS except cholera.
Social prescribing	Book with reception or submit website query.	Useful for benefits, budgeting, bereavement, groups, activity and support.

Doctors, nurses and wider practice team

The official “About us” page says Merton Medical Practice serves local residents across Wimbledon and Colliers Wood and works with GPs, nurses, healthcare assistant, paramedics, pharmacists, social prescriber and a mental health practitioner.

Official about page Staff page Clinic guide

GP partners

Salaried GPs

Practice nurses

Healthcare assistant

Paramedics

Senior pharmacist

Remote pharmacists

Social prescriber

Mental health practitioner

Appointment tip: not every problem needs a GP. The practice may route you to a nurse, pharmacist, paramedic, social prescriber or mental health practitioner if that is more suitable.

Accessibility, interpreter needs and reasonable adjustments

The appointment page lists a disabled patients’ WC and asks patients with access or communication needs to tell the surgery. It also explains reasonable adjustments such as easy-read information, longer appointment time, different communication or quieter waiting area.

Official accessibility details Inclusive registration information

Disabled WC

A disabled patients’ WC is listed. If access is difficult, the practice says it will consider suggestions for improvement.

Hear

Hearing support

The page asks deaf patients to email ahead of an appointment so the team can prepare for arrival.

Adjust

Reasonable adjustments

Ask for easy-read information, longer appointment time, communication change or quieter waiting area if needed.

Lang

Interpreter

Tell the practice if you need an interpreter. The registration page also says to ask reception for an interpreter if English communication is difficult.

Access request script

Hello, I am registered with Merton Medical Practice. I need help with [interpreter / hearing support / easy read / longer appointment / quieter waiting / mobility access]. Can this be added to my request or appointment notes?

CQC rating: Overall Good, but check the inspection date

CQC lists The Merton Medical Practice as Overall Good at the same Abbey Parade address. The inspection summary says the announced comprehensive inspection was carried out on 23 February 2016 and the report was published on 12 May 2016, so treat it as quality history and check the current CQC page for live status.

Official CQC inspection summary CQC registration info

CQC item	What it says	How readers should use it
Overall rating	Good.	Useful quality history, not live appointment availability.
Inspection report	Published 12 May 2016.	Do not describe it as a fresh 2026 inspection.
Practice background	CQC described primary medical services to approximately 7,300 patients at that time.	Historical inspection context only.
Facilities noted	CQC described purpose-built premises and wheelchair-accessible patient facilities.	Still check current access details with the practice before travel.

Map, directions and South Wimbledon visit checklist

Address: Merton Medical Practice, 12–17 Abbey Parade, Merton High Street, South Wimbledon, London SW19 1DG. Use the map for planning only and check your appointment/contact route before travelling.

Before travelling

Check appointment time, consultation type, opening hours, whether you need medicine boxes, letters, samples, ID, NHS number or phone access.

If someone else is driving

Send the full address: Merton Medical Practice, 12–17 Abbey Parade, Merton High Street, South Wimbledon, London SW19 1DG. Phone: 0208 545 9620.

If you are using public transport

The practice is on Merton High Street in South Wimbledon. Allow extra time during busy local travel periods.

If you need adjustment

Tell reception before arrival if you need interpreter, hearing support, easy-read information, longer appointment or quieter waiting.

When Merton Medical Practice is closed

NHS 111 online Find a pharmacy NHS urgent care guide

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Too unwell to wait, unsure what care is needed, urgent advice when closed.
Child under 5	Call 111	NHS 111 online is for people aged 5 and over.
Medicine problem	Pharmacy or NHS 111 if urgent	Running out, side effects, emergency supply.
Routine admin	Wait for opening or use online form during working time	Forms, fit notes, result questions, routine prescription/admin.

Official action links used

Use these after reading the practical route above. Links are placed next to the task they solve so readers do not land on official pages without knowing what to do.

Official practice website · Appointments and contact details · Contact online · Opening times · Prescriptions · Test results · Sick notes · Register with surgery · Online services · All online forms · Surgery clinics · NHS profile · CQC profile

Merton Medical Practice FAQs

What is Merton Medical Practice phone number?

The main surgery phone number is 0208 545 9620. Use it if you cannot complete the online form, need appointment support, home visit help, test-result information, prescription support, registration help, interpreter support or access adjustments.

Where is Merton Medical Practice?

Merton Medical Practice is at 12–17 Abbey Parade, Merton High Street, South Wimbledon, London, SW19 1DG.

What are Merton Medical Practice opening hours?

The official opening-times page lists Monday and Tuesday 8am to 8pm, Wednesday and Thursday 8am to 7pm, Friday 8am to 6:30pm, and Saturday/Sunday closed.

How do I request an appointment?

Use the official online contact route where possible. If you cannot complete the form, phone 0208 545 9620 or visit reception during opening times. The same questions as the online form will be asked.

What type of appointment can I be offered?

The appointment page says the practice may offer consultation by phone, face to face at the surgery, video call, text or email depending on your preference and clinical need.

How long is a normal GP appointment?

The official appointment page says normal GP appointments are 10 minutes.

How do I cancel an appointment?

Cancel using your NHS account through the NHS website or NHS App, using Patient Access, or by phoning the surgery on 0208 545 9620 during opening times.

How do I order repeat prescriptions?

Use NHS account/NHS App, Patient Access, your pharmacist route, or the repeat prescription request form. The practice says it does not take repeat prescription requests over the phone or email.

How long do repeat prescriptions take?

The official prescription page says you can usually collect your prescription 3 working days after ordering.

How do I change my nominated pharmacy?

You can change nominated pharmacy on the app or website where you order prescriptions, through the nominate-a-pharmacy form, or at a pharmacy that accepts repeat prescriptions.

How do I get test results?

Once a doctor has reviewed your results, you can view them in NHS account/NHS App, Patient Access, by phoning 0208 545 9620, or by visiting reception to check whether comments have been left.

Will the surgery contact me about abnormal results?

The test-results guidance says the practice will contact you if your test results show that you need more tests or treatment.

Do I need a sick note for 7 days or less?

Usually no. If you are off work sick for 7 days or less, your employer should not ask for GP medical evidence and can ask you to self-certify instead.

How do I request a sick note after more than 7 days?

Use the official sick note request form or phone 0208 545 9620. A doctor may need to discuss your request before issuing a certificate.

How do I request a home visit?

Phone the surgery as early as possible. The doctor on call will call you back and arrange a home visit if necessary. Home visits may be considered if travel would be detrimental to your condition or mobility prevents travel without an ambulance.

Is Merton Medical Practice accepting new patients?

NHS currently shows Merton Medical Practice as accepting new patients. The official registration page links to online GP registration, paper registration and practice support routes.

Do I need documents to register?

The practice registration page says everyone in the UK has the right to free GP care and that immigration status or nationality do not matter. It also says reception will not ask for immigration documents.

Does Merton Medical Practice have disabled access support?

The appointment page lists a disabled patients’ WC and explains reasonable adjustments such as easy-read information, longer appointment time, different communication or quieter waiting area.

What is the CQC rating for Merton Medical Practice?

CQC lists The Merton Medical Practice as Overall Good. The inspection summary is from 2016, so use it as quality history and check the current CQC page for live status.

What should I do when Merton Medical Practice is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. NHS 111 online is for people aged 5 and over, so call 111 for children under 5. Call 999 for life-threatening emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Merton Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, online form availability, appointment routes, prescription rules, registration status, access facilities, CQC information, staff and services can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

Merton Medical Practice Call surgery