Leven Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not NHS Scotland, NHS Lothian, NHS 24 or Leven Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury, or someone not responding. If it is urgent but not life-threatening in Scotland, call NHS 24 on 111.

Edinburgh NHS GP action guide

Leven Medical Practice: eConsult, appointments, hours, prescriptions and Tollcross Health Centre help

Leven Medical Practice is an NHS Scotland GP practice at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. This guide is built for action: use eConsult correctly, phone the right number, order prescriptions early, check test-result timing, register only if inside the boundary, and know when to use Pharmacy First, minor injuries, NHS 24 or 999.

Need this? Do this Appointments Map and access

Need help?

eConsult routeOpen from 8am; closes at 4pm due to demand.

✓Right route chosen

Main surgery phone

0131 536 9700

Use this for: help if eConsult is closed or difficult, urgent same-day advice, appointment questions, registration support, prescription problems, test-result questions, access needs, home-visit requests, or if you are not sure whether GP, pharmacy, minor injuries, NHS 24 or 999 is right.

Tap to call surgery Use call script

Address for maps and letters

Leven Medical Practice
Tollcross Health Centre
10 Ponton Street
Edinburgh
EH3 9QQ

The practice is in Tollcross Health Centre on the ground floor. Use the full address because “Leven” can also refer to Leven in Fife, Leven & Beeford in England, or Levenside in Dumbarton.

Open directions

Phone

0131 536 9700

Location

Tollcross Health Centre

Hours

Mon–Fri 8am–6pm

Out of hours

NHS 24: 111

Fast answer: Leven Medical Practice is at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Phone 0131 536 9700. The official site shows weekday opening 8am to 6pm, Saturday/Sunday closed, and says eConsult is the best way to contact the surgery but closes at 4pm Monday to Friday due to demand. The practice says it does not operate a walk-in clinic. Repeat prescriptions are not taken by phone.

Need this? Do this first

This is the fastest part of the page. Pick your task and use the correct official route.

I need…	Do this	Official action
Emergency help	Call 999. Do not wait for eConsult, reception or callback.	Call 999
Urgent help, not life-threatening	If the surgery is closed or you are unsure, call NHS 24.	Call NHS 24 on 111
GP appointment or medical request	Use eConsult first. If closed or difficult, call reception.	Open eConsult
Repeat prescription	Request in writing, email prescription inbox, reception order form, or pharmacy request. No phone requests.	Prescription steps
Test result	Allow at least one week where possible; use eConsult or phone at the result-query time.	Result guide
Minor routine illness	Try Pharmacy First if suitable.	Pharmacy First Scotland
Minor injury	Call 111 and ask about minor injuries assessment.	Call 111
Register as patient	Check boundary first, then complete online registration form if eligible.	Registration steps

Search-intent map: what people really want from “Leven Medical Practice”

Patients search the practice name in different ways. Each query needs a direct answer, not a generic paragraph.

Search phrase	Real question	Direct answer
Leven Medical Practice Edinburgh	Which Leven practice is this?	This page is for Leven Medical Practice at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ.
Leven Medical Practice phone number	How do I call?	Call 0131 536 9700.
Leven Medical Practice appointments	How do I get GP help?	Use eConsult where possible; call if eConsult is closed, urgent or not practical.
Leven Medical Practice opening hours	When is it open?	Monday to Friday 8am–6pm; closed Saturday and Sunday.
Leven Medical Practice prescriptions	How do I order medicine?	Written request, prescription email inbox, reception order form or pharmacy request. No telephone repeat requests.
Leven Medical Practice test results	When should I ask?	Use eConsult or call reception; allow at least one week where possible and phone during the result window.
Leven Medical Practice register	Can I join?	Check boundary; open list currently welcomes requests from people living in practice area.
Leven Medical Practice CQC	Is there a CQC rating?	No CQC rating applies to this Scottish GP practice. Use official practice, NHS 24, NHS Lothian and Scottish complaint routes.

Decision hub: eConsult, phone, pharmacy, minor injuries, NHS 24 or 999?

Use this before calling or submitting a request. It helps patients, carers and new Edinburgh residents avoid the wrong route.

Call 999 now

Use 999 for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious burns, severe allergic reaction, seizure not stopping, overdose, serious injury or someone not responding.

Use eConsult

Best for many GP requests, routine requests, medication queries, sick notes, test results, long-term condition reviews and contraception review routes when open.

Phone reception

Use phone if eConsult is closed, you cannot use online forms, symptoms are urgent, you need access support, or you are unsure how to route the problem.

Use Pharmacy First

Your local pharmacy may help with common routine medical issues faster than GP, especially minor ailments and medicine advice.

Minor injury

For injuries such as possible broken bones or accidents, the practice self-help guidance advises contacting 111 and asking for a Minor Injuries Assessment.

Surgery closed

Call NHS 24 on 111 for urgent non-life-threatening help. NHS 24 can also provide general health advice outside opening hours.

Opening hours, eConsult hours and closure planning

The practice website lists Leven Medical Practice as open Monday to Friday from 8am to 6pm. eConsult may close earlier because of demand.

Official homepage Official consulting hours eConsult page

Time / day	Official detail	What this means for patients
Monday	8am–6pm	Use eConsult from 8am where possible.
Tuesday	8am–6pm	Keep phone available after submitting a request.
Wednesday	8am–6pm	Good day for routine admin if not urgent.
Thursday	8am–6pm	Order prescriptions early; eConsult can close at 4pm.
Friday	8am–6pm	Do not leave prescriptions or urgent admin late before weekend.
Saturday/Sunday	Closed	Use NHS 24 on 111 if urgent and not life-threatening.
eConsult	Closes at 4pm Monday to Friday due to increased demand.	If closed, try again from 8am or phone if urgent.
Walk-in clinic	The practice says it does not operate a walk-in clinic.	Do not attend expecting same-day walk-in GP care.

Holiday planning: official homepage lists 2026 public holidays including New Year, Good Friday, Easter Monday, May Day, 15 June, September public holiday and Christmas/Boxing Day substitute dates. Order medicine early before holiday periods.

Appointments: micro step-by-step

The best route depends on urgency, eConsult availability and whether another NHS service is more suitable.

Open eConsult Appointment guidance Call 0131 536 9700

Check danger signs.
Use 999 for life-threatening symptoms. Do not wait for eConsult or reception.

Try eConsult from 8am.
The eConsult page shows when online requests are open and tells patients to call the practice if they need help while online requests are closed.

Choose the closest form category.
Use adult health problem, child health problem, routine request, sick note, medication query, test result, long-term condition review or contraception review as appropriate.

Write one clear issue.
Give symptom, start date, what changed, what you tried, medicine list, allergies and best contact number.

Phone if online is not right.
Call 0131 536 9700 if eConsult is closed, you cannot use the form, you need access support or the problem feels urgent.

Accept the right clinician.
Your request may be triaged by trained staff or a GP, and the right route may be GP, nurse, pharmacy, minor injuries, NHS 24 or another service.

Simple eConsult/phone script

Hello, my name is [name]. Date of birth: [date]. I am registered at Leven Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for eConsult, GP, nurse, pharmacy, minor injuries, NHS 24 or 999?

eConsult: what to use it for and what to avoid

eConsult is useful, but it is not the right route for every problem. The practice page currently says online requests can reopen from 8am and may close when capacity is reached.

Use eConsult for	Include this detail	Do not use it for
Adult or child health problem	Main symptom, start date, worsening signs, age, medicines tried, red flags.	Life-threatening symptoms; use 999.
Routine request	What you need, deadline, why it is needed, contact details.	Same-minute emergency help.
Sick note or extension	Exact dates, reason, whether hospital or GP has already assessed you.	Emergency appointment requests just for paperwork.
Medication query	Medicine name, dose, pharmacy, side effects, remaining supply.	Repeat prescription request sent to the wrong inbox.
Test result query	Test type, date, who requested it, hospital/GP source.	Clinical interpretation of a hospital test that the hospital ordered.
Long-term condition review	Condition, recent readings, symptoms, medicines and preferred contact.	Severe deterioration; call GP/NHS 24/999 depending on severity.

If eConsult is closed: if the problem can safely wait, try again from 8am. If you need help sooner, call the practice. If the surgery is closed and the problem is urgent but not life-threatening, call NHS 24 on 111.

Repeat prescriptions: write it, email it, hand it in or ask pharmacy

The official prescription page says repeat prescriptions are not taken over the telephone because mistakes can easily be made. The prescription email is for prescription requests only.

Official prescription page Email prescription request NHS inform medicines advice

Slip

Prescription slip

Use the right-hand side of your most recent prescription and submit it to the practice.

Prescription email

Email prescriptions.s70107@nhslothian.scot.nhs.uk. It is a no-reply inbox and is for prescription requests only.

Form

Reception order form

Complete an order form at reception if online/email is not suitable.

Pharmacy request

Your chemist may make the request on your behalf. Check with the pharmacy before assuming it has been sent.

Prescription issue	Official rule	Best action
Can I phone repeats?	No. Repeat prescription requests are not taken over the telephone.	Use prescription slip, email, reception form or pharmacy route.
What should I include?	Name, date of birth, medication required and pharmacy for delivery/collection.	Copy medicine name and dose exactly from the label.
Normal repeat timing	Allow up to 3 working days for prescription request completion.	Order before your last few tablets.
Acute, hospital or other request	May take up to 5 working days.	Explain source of hospital request and remaining supply.
Pharmacy says nothing arrived	Request may still be processing or sent to another pharmacy.	Check date submitted and nominated pharmacy before chasing.
Admin query in prescription email	The no-reply prescription inbox is for prescription requests only.	Use eConsult or phone reception for admin/clinical queries.
Housebound/no computer access	Phone/email repeat exceptions may apply only in limited situations stated by practice.	Ask reception what route is safest for you.

Medicine safety tip: do not wait until the final dose. Build in 3 working days for regular repeats, up to 5 working days for acute/hospital/other requests, plus pharmacy preparation, weekends and public holidays.

Test results: wait, ask the right owner, then call at the right time

The official services summary says to allow at least one week before checking test results and to use eConsult or call reception. The older test-results page says to contact the surgery between 1pm and 3pm for results.

Official test results page Official services summary eConsult Call reception

Question	Practical answer	Next step
When should I ask?	Allow at least one week where possible.	Use eConsult or call reception.
What time should I phone?	The test-results page says 1pm–3pm.	Call 0131 536 9700 during the result window.
Hospital ordered the test?	The hospital/clinic that ordered it should usually explain it.	Contact that hospital/clinic first.
Someone else wants my result?	Confidentiality rules apply.	Arrange consent before a carer/family member phones.
Result sounds abnormal?	Admin staff may not be able to interpret clinical meaning.	Ask what clinician action has been recorded and whether GP follow-up is needed.

Result ownership tip: before leaving a blood test, scan, clinic or hospital appointment, ask “Who ordered this test and who will explain the result?” This prevents the GP and hospital sending you back and forward.

Register with Leven Medical Practice

The official registration page says the practice currently has an open list and welcomes registration requests from patients living in the practice area, although this may change depending on service pressure.

Official registration page Boundary map NHS inform registration guidance

Check the boundary first.
The practice area covers South Central Edinburgh, with boundaries described from Princes Street northwards, Craigmillar Park eastwards, Braid Hills Road southwards and Inglis Green Road/Gorgie Road westwards.

Use the address lookup or boundary map.
Type your postcode into the official lookup map before starting the form.

Complete online registration.
The official page links to an online registration form.

Phone or visit if there is a problem.
Contact reception on 0131 536 9700 or come into reception if online registration fails.

Prepare ID/address if asked.
The practice may ask for proof of ID or address if there are issues with registration.

Medication warning.
If you take repeat medicines, arrange enough supply before switching practice so records and prescriptions do not create a gap.

Important registration note: the official page says the practice does not provide a substance misuse prescribing service. If this affects you, ask reception or NHS Lothian for the correct local route before registering.

Services and who may help fastest

Not every problem needs a GP appointment. Leven Medical Practice lists GP appointments, nurse appointments, phlebotomy, blood pressure checks, chronic disease reviews, travel guidance, sexual health routes, self-help and pharmacy advice.

Official services page Self-help and Pharmacy First Lothian sexual health booking Fit for Travel

Need	Likely route	Useful detail
GP appointment	eConsult or phone reception.	All requests/calls may be triaged by trained staff or GP.
Nurse appointment	Reception/practice route.	Nurse services include annual health checks, chronic disease checks, wound care and injections.
Blood test or BP check	Phlebotomy appointment route.	Phlebotomy appointments include blood tests and blood pressure checks.
Routine minor illness	Pharmacy First Scotland.	Local pharmacy can help with many routine medical issues.
Vaccination / CTAC booking	CTAC/vaccination enquiries line.	The listed combined number is 0300 790 6296.
Sexual health	Lothian sexual health online booking or reception phone.	Official page lists online booking and phone 0131 536 1070 for some services.
Travel vaccines	Fit for Travel first, then NHS Lothian/private travel clinic if needed.	Plan early before travel.
Injury/accident	NHS 24 on 111 for minor injuries assessment.	Ask about Royal Infirmary of Edinburgh or Western General route if appropriate.

Access, parking and local arrival tips

The official about/location pages say Leven Medical Practice is on the ground floor of Tollcross Health Centre, is accessible for disabled patients and has a patient car park, but spaces are limited.

Official about page Official location page

Ground-floor practice

The practice says it is situated on the ground floor of Tollcross Health Centre.

Access

Disabled access

The official location page says it is easily accessible for disabled patients. Call ahead if access is essential.

Limited car park

There is a patient car park, but spaces are limited. Allow time for Tollcross/central Edinburgh parking pressure.

Local

Local travel tip

Use “Tollcross Health Centre, 10 Ponton Street EH3 9QQ” in taxis/maps. Do not search only “Leven” because it may show Fife or other practices.

Access request script

Hello, I have an appointment/request at Leven Medical Practice. I need help with [wheelchair access / mobility / carer support / hearing or communication support / parking advice]. Can this be added to my appointment note before I attend?

Doctors and practice team

The official doctors page lists the doctors below. Clinician availability can change, so use this as a reference, not a guarantee of who will handle your request.

Official doctors page Services and practice team context

Dr Helen Marshall

Dr Jason Carroll

Dr Gayle Marshall

Dr Brian Raffan

Practice nursing team

Phlebotomy

Reception team

Practice manager route

Local pharmacy support

Patient tip: if the request is prescription-related, a pharmacy route may be fastest. If it is a blood test, BP check, wound care, injection or chronic disease review, a nurse or phlebotomy route may be more appropriate than waiting only for a GP.

Medical records, address changes and written requests

The official access-to-records page says patients can request access to personal information by writing to the Practice Manager at the practice address. The practice says it will respond without delay within one month, but complex requests may take longer by up to two months.

Access to medical records Patient information

Task	Route	Practical note
Request copies of records	Written request to Practice Manager, Leven Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ.	Provide enough detail to locate the information.
Response time	Within one month where possible.	Complex requests may take longer, by up to two months.
Change address/phone	Tell reception if still resident within practice area.	Important for records, prescriptions, appointment contact and safe follow-up.
Carer asking for information	Consent/confidentiality checks apply.	Arrange written permission where needed.

When Leven Medical Practice is closed

The official homepage says if you require emergency medical advice or attention when the surgery is closed, phone NHS 24 on 111. NHS 24 can also offer general health information and advice outside opening hours.

NHS 24 Right care, right place NHS inform

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious allergic reaction, not responding.
Urgent but not life-threatening	Call NHS 24 on 111	Too unwell to wait for surgery reopening, urgent advice, possible A&E/minor injury route.
Minor injury	NHS 24 on 111	Accident or injury where minor injury assessment may be needed.
Minor illness or medicine advice	Pharmacy First / NHS inform / NHS 24	Coughs, colds, sore throat, medicine questions and common minor ailments.
Routine prescription	Prescription email/slip/pharmacy request during working route	Routine repeat medicine that can wait for normal processing.
Routine admin	eConsult or call when open	Sick notes, forms, result queries, non-urgent follow-up.

Map, directions and Tollcross visit checklist

Address: Leven Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ. Use the map for planning only and check eConsult/phone route before travelling because the practice does not operate a walk-in clinic.

Before travelling

Check appointment time, clinician type, eConsult response, prescription request status, closure notices, and whether you need medicine boxes, hospital letters, samples, forms or ID.

If someone else is driving

Send the exact address: Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Add “Leven Medical Practice, ground floor.”

If parking matters

There is a patient car park but spaces are limited. Allow extra time in central Edinburgh.

If unsure where to go

Phone reception before travelling because walk-in GP care is not offered.

Official action links used

Use these after reading the practical route above. This article explains the route first so patients do not land on the wrong form.

Official Leven Medical Practice website · eConsult · Consulting hours · Repeat prescriptions · Prescription email · Test results · Register · Location and boundary · Self help · Doctors · Access medical records · NHS 24 GP listing · NHS 24 · NHS inform

Leven Medical Practice FAQs

What is Leven Medical Practice phone number?

The phone number is 0131 536 9700. Use it for appointment help, eConsult difficulty, urgent same-day advice, registration support, prescription problems, test-result questions, access needs and home-visit advice. For emergencies, call 999.

Where is Leven Medical Practice?

Leven Medical Practice is at Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ.

Is this the Leven practice in Fife?

No. This page is for Leven Medical Practice in Edinburgh at Tollcross Health Centre. It is not Scoonie Medical Practice in Leven, Fife, and not Leven & Beeford Medical Practice in England.

What are Leven Medical Practice opening hours?

The official website lists Monday to Friday opening as 8am to 6pm, with Saturday and Sunday closed. Always check the official website for bank holidays, staff training and temporary service messages.

Does Leven Medical Practice offer walk-in GP appointments?

No. The official consulting-hours page says the practice does not operate a walk-in clinic. Use eConsult or phone reception instead.

How do I request an appointment?

Use eConsult where possible. If eConsult is closed, online access is difficult, or the problem feels urgent, call 0131 536 9700. For urgent help when the surgery is closed, call NHS 24 on 111.

When is eConsult open?

The practice says eConsult closes at 4pm Monday to Friday due to increased demand. The eConsult page may show when requests reopen, often from 8am. If you need help while it is closed, call the practice or NHS 24/999 depending on urgency.

Can I order repeat prescriptions by phone?

No. The official prescription page says the practice does not take repeat prescription requests over the telephone because mistakes can easily be made.

How do I order repeat prescriptions?

Use the right-hand side of your most recent prescription, email prescriptions.s70107@nhslothian.scot.nhs.uk, complete an order form at reception, or ask your chemist to make the request on your behalf.

How long do prescriptions take?

The practice says to allow up to 3 working days for normal prescription requests and up to 5 working days for acute, hospital and other requests.

What should I put in my prescription email?

Include your name, date of birth, medication required and the pharmacy where you want the prescription delivered or collected. The prescription email is a no-reply mailbox for prescription requests only.

When should I ask for test results?

The official services page says to allow at least one week before checking test results and to use eConsult or call reception. The test-results page says to contact the surgery between 1pm and 3pm for results.

Is Leven Medical Practice accepting new patients?

The official registration page says the practice currently has an open list and welcomes registration requests from patients living within the practice area, although this may change depending on service pressures.

How do I check if I am inside the practice area?

Use the official boundary map or address lookup linked from the registration page. The practice area is described as covering South Central Edinburgh, with boundaries including Princes Street, Craigmillar Park, Braid Hills Road, Inglis Green Road and Gorgie Road.

Does Leven Medical Practice provide substance misuse prescribing?

The official registration page says the practice does not provide a substance misuse prescribing service. Ask reception or NHS Lothian for the correct local pathway if this affects your registration or care.

Does the practice have disabled access and parking?

The official about/location pages say the practice is on the ground floor of Tollcross Health Centre and is easily accessible for disabled patients. A patient car park is available, but spaces are limited.

Does Leven Medical Practice have a CQC rating?

No CQC rating applies because this is a Scottish GP practice. CQC regulates health and social care in England. Use the official practice website, NHS 24, NHS Lothian and Scottish complaint routes for current Scottish information.

What should I do when the surgery is closed?

Call NHS 24 on 111 for urgent medical advice that is not life-threatening. Call 999 for life-threatening emergencies. For routine prescription, form, sick note and test-result requests, use the normal practice route when open.

Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, not NHS 24, not NHS Lothian and not Leven Medical Practice. This guide is for general patient information only. Phone numbers, eConsult availability, opening hours, prescription rules, registration status, boundary details, services, staff names, public holidays, parking and access information can change. Always confirm important details with the official practice website, NHS 24, NHS inform, NHS Lothian or the surgery before relying on them.

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