Dawley Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not the NHS and not Dawley Medical Practice. Call 999 for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, serious injury, acute confusion, a mental health emergency where life is at risk, or someone not responding. If it is urgent but not life-threatening and the surgery is closed, use NHS 111 online or call 111.

Telford NHS GP action guide

Dawley Medical Practice appointments, hours, online requests, prescriptions and access help

Dawley Medical Practice is an NHS GP surgery at Webb House, King Street, Dawley, Telford TF4 2AA. This guide is built for quick action: choose online request or phone, order medicine correctly, get test results, request a fit note, register, plan parking/access and know when to use NHS 111 or 999.

Start with task table Book GP help Map and parking

Intercom entry
Say your name at reception door

Need GP help?

Online requestRoutine appointment, admin, sick note or result query.

✓Correct route chosen

Main surgery phone

01952 630500

Use this for: urgent same-day help, appointment support if online is difficult, home-visit requests before 10:30am, prescription option 2, extended-access appointment requests, interpreter/access needs, cancellation messages and registration questions.

Tap to call surgery Use phone script

Address and email

Dawley Medical Practice
Webb House
King Street
Dawley
Telford
Shropshire
TF4 2AA

General enquiry email: dawley.general@nhs.net

Email is for general enquiries only. The practice says it cannot accept appointment requests, GP-contact requests or unsolicited photos by email.

Open directions

Phone

01952 630500

Address

Webb House, TF4 2AA

Online request

Accurx / 48-hour response

CQC

Overall Good

Fast answer: Dawley Medical Practice is at Webb House, King Street, Dawley, Telford, Shropshire TF4 2AA. Phone 01952 630500. The practice uses an Online Consultation Service / Accurx for routine appointments, admin requests, repeat sick notes and result questions, with response within 48 hours during opening times. Use phone for urgent same-day help. Use 111 when closed and 999 for emergencies.

Need this? Do this first

Pick the job. The action link is beside it so users do not have to hunt through the whole page.

Your task	Best next step	Clickable action
Urgent medical help today	Phone the surgery. Use 999 for danger signs.	Call 01952 630500
Routine GP appointment	Use online request, phone, NHS account or reception. The practice triages to the right clinician.	Official appointments page
Online consultation	Use Accurx from 8am to 6:30pm for medical, sick note, result or admin request.	Open online request
Repeat prescription	Use NHS account, NHS App, Patient Access, prescription email, nominated chemist or phone option 2.	Prescription options
Prescription email	Include full name and date of birth. Add exact medicine names if possible.	Email prescription team
Test result question	Use online request or NHS account where available. Say test date and who requested it.	Services / results route
Fit note over 7 days	Use the official sick/fit note form. First 7 days are usually self-certification.	Fit note form
Home visit	Phone before 10:30am if housebound because of illness or disability.	Call reception
Register with practice	Check catchment first, then register. NHS currently shows accepting new patients.	Join the practice
Surgery closed	Use NHS 111 if urgent and not life-threatening.	Use NHS 111 online

Decision hub: online request, phone, pharmacy, 111 or 999?

Start here before filling a form, calling, travelling or waiting for a callback.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, mental health emergency with immediate danger, or not responding.

Phone Dawley today

Urgent same-day issue, fast worsening symptoms, child/frail/pregnant/immunosuppressed concern, or online form not suitable. Phone 01952 630500.

Use online request

Routine appointment, new or ongoing medical problem, repeat sick note, recent test result question or admin query that can wait for triage.

Ask pharmacy first

Minor ailments, over-the-counter medicine questions, medication side effects, coughs/colds, sore throat, stomach upset or simple medicine advice.

Use prescription team

Repeat medicine, missing item, review warning, monitoring issue, medication query or prescription not reaching pharmacy.

Use NHS 111

Surgery closed, urgent help needed but not 999, child under 5 needs phone 111, or you are unsure what service is safest.

Opening hours and when each route works best

Official contact page Official opening times NHS profile

Day / route	What to know	Practical tip
Monday	Weekday surgery access shown on official pages.	Use online request for routine help; phone if urgent.
Tuesday	Official pages show Tuesday extended opening into the evening.	Extended access may be booked only. Do not assume walk-in care.
Wednesday	Weekday surgery access.	Keep your phone available after online request.
Thursday	Weekday surgery access.	Good day to chase non-urgent admin before weekend.
Friday	Weekday surgery access.	Do not leave prescriptions or fit notes until late Friday.
Saturday/Sunday	Closed for normal surgery access.	Use NHS 111 if urgent and not life-threatening.
Online Consultation Service	Appointment page says 8am to 6:30pm and response within 48 hours during opening times.	Do not use it for 999 symptoms or urgent issues that need same-day phone triage.
Email inbox	General enquiry email is checked by admin Monday to Friday, excluding bank holidays.	Do not email appointment requests, GP-contact requests or photos.

Before travelling: check the live official opening page because GP hours can change for bank holidays, staff training, protected learning, local service updates and NHS profile timing differences.

Appointments: what to do before contacting Dawley Medical Practice

The practice can route patients to doctors, nurses, in-house pharmacists, physiotherapist, mental health practitioner, care coordinator or another suitable professional. That means the best appointment may not always be a GP.

Official appointments page Online request form Call surgery

Check emergency symptoms.
Call 999 for life-threatening symptoms. Use NHS 111 when closed if urgent but not life-threatening.

Routine request?
Use the online request service, NHS account, phone route or reception. The practice asks what you need help with so they can route you safely.

Online request timing.
The practice says the Online Consultation Service runs from 8am to 6:30pm and they respond within 48 hours during opening times.

Tell reception the basics.
They may check name, date of birth, address and brief reason for your call.

Accept the right clinician.
You may be offered GP, nurse, pharmacist, physiotherapist, mental health practitioner, care coordinator, pharmacy, minor injuries, minor eye service or mental health team.

Cancel early if needed.
Cancel through NHS account, GP online system, phone message option, or reply CANCEL to reminder text. Repeated missed appointments may lead to warning letter.

Simple phone or online-request wording

Hello, my name is [name]. Date of birth: [date]. I am registered at Dawley Medical Practice. My main problem is [one sentence]. It started [when]. It is [getting worse / not improving / affecting work or sleep]. I have tried [medicine/self-care]. Is this best for GP, nurse, pharmacist, physiotherapist, mental health practitioner, pharmacy, NHS 111 or 999?

Online request and NHS App: use the right tool

Dawley Medical Practice uses Accurx-style online forms for appointment/admin requests and NHS account/Patient Access for records, prescriptions and some appointment actions.

Official online services page Accurx online request NHS App login Patient Access

Tool	Use it for	Important note
Accurx / online form	Appointment request, sick note request, test result question, admin request.	Best for routine tasks that can wait for review.
NHS account / NHS App	Repeat prescriptions, test results where enabled, parts of health record, check/cancel appointments, vaccination record.	Full access needs NHS login identity proof.
Patient Access	Repeat prescriptions and online service access.	Practice says first setup needs photo ID visit so identity can be confirmed.
Email	General enquiries only.	Do not send appointment requests, GP callback requests or photos.
Phone	Urgent requests, online difficulty, home visits, prescription option 2.	Use the right option when prompted.

Repeat prescriptions: NHS App, Patient Access, email, chemist or phone option 2

The official prescription page says the easiest ways are NHS account/NHS App and Patient Access. Email and nominated-chemist routes are also listed. Phone option 2 is available, but the page asks patients to use online options where possible because phone lines are busier.

Official prescriptions page NHS App Patient Access Email prescription team NHS Medicines A-Z

App

NHS App / NHS account

Choose repeat medicines and dosage from your record and nominate your pharmacy.

Patient Access

Use Patient Access if registered. Ask practice for setup if you do not already have access.

Email prescriptions

Email stw.dawley.prescriptions@nhs.net with full name, date of birth and medicine details.

Phone option 2

Call 01952 630500 and choose option 2 for prescriptions when online routes are not suitable.

Prescription issue	What it usually means	Best action
Routine repeat	Medicine appears on repeat list.	Use NHS App, NHS account, Patient Access, email, nominated chemist or phone option 2.
Medication review due	Repeat medicine needs annual or regular review.	Contact reception to book review. Not having review may delay medicine issue.
Monitoring medicine	Some medicines need blood tests or BP checks.	Make sure monitoring is up to date before ordering.
High-monitoring examples	Warfarin, Methotrexate, Lithium, Azathioprine, Levothyroxine and Leflunomide are listed by the practice.	Ask if unsure whether your medicine needs monitoring.
Medicine question	How to take it, side effects, OTC choices or supply issue.	Ask your local pharmacist first. For GP practice prescription query, use option 2 or medication query route.
Want clinical pharmacist	Medication review or specialist medicine support.	Practice says call option one for appointments with Clinical Pharmacist.
Old medicines	Unneeded or expired medicines.	Return to pharmacy. Do not bin or flush medicines.
OTC medicine	Some medicines available from pharmacies/supermarkets are not routinely prescribed.	Check pharmacy first for self-limiting minor conditions.

Medicine safety tip: do not wait until the last tablet. Reviews, monitoring blood tests, pharmacy stock, weekends, bank holidays and prescription-team workload can all delay a repeat request.

Test results: use online services, know who ordered the test

Use the NHS App / online account where results are visible, or ask through the official result/admin route. Reception can only share information safely where consent and record access allow.

Services and test result route Online services NHS App

Question	Fast answer	What to do
Where do I check results?	NHS account / NHS App may show test results if access is enabled.	Check your NHS App first if you have full access.
Can I ask online?	The online form can be used to ask about recent test results.	Include test date and who requested it.
Hospital ordered the test?	Hospital/clinic often explains its own tests.	Contact the hospital department if they ordered it.
Can someone else ask?	Consent/proxy access may be needed for another adult.	Arrange proxy access or written permission before asking.
Abnormal or urgent result?	The practice/clinician may contact you if follow-up is needed.	Keep phone number updated.

Fit notes: request only when sickness is more than 7 days

Official sick/fit note form GOV.UK self-certification

Situation	Rule	Next step
Ill for 7 days or less	You usually self-certify for work.	Use employer/GOV.UK self-certification route.
Ill for more than 7 days	You may need a doctor’s Fitness to Work Certificate.	Use Dawley’s official sick/fit note request form.
Already seen by doctor	The form says if already seen for the illness, the certificate will be sent within a week.	Give exact dates and contact details.
Doctor needs more information	The doctor may call or arrange appointment.	Describe illness and why fit note is needed.
Court/other legal admin	A sick note may not be accepted for some non-work situations.	Check exact document required before requesting.

Home visits: phone before 10:30am if genuinely housebound

The official appointment page says home visits are only available for patients who are housebound because of illness or disability, and that several patients can be seen at the practice in the time one home visit takes.

Official home visit guidance Call reception

Call before 10:30am where possible.
Early contact helps the team plan visits safely.

Explain why attendance is impossible.
Home visits are for illness/disability causing genuine housebound need, not convenience or transport difficulty alone.

Expect a phone call first.
A doctor or nurse may phone back and may decide phone advice, nurse/paramedic visit or hospital attendance is more appropriate.

Use 999 for danger signs.
Do not wait for GP home visit if the patient may be seriously ill or injured.

Register with Dawley Medical Practice

NHS currently shows Dawley Medical Practice as accepting new patients. The official practice page says to check the catchment area before filling out a registration form.

Official join the practice page NHS profile NHS registration guidance

Check catchment first.
Use the practice boundary checker or NHS Find a GP route before submitting forms.

Prepare NHS number if known.
The practice says it is helpful to have your NHS number, but NHS guidance says you do not need one to register.

Register every person separately.
Do not assume one household form covers everyone.

Proxy access?
The practice says proxy access forms can be collected from reception from 9am to 5pm if both people are registered there.

Named accountable GP note.
The practice allocates a named GP, but says patients do not need to see only that GP and can choose any GP or nurse in the practice.

Repeat medicine transfer tip: if you take regular medicines, order enough before switching GP and keep photos of medication boxes/repeat slips until Dawley has your record.

Parking, disabled access and visiting Webb House

Official contact information lists car parking, disabled parking, disabled WC, induction loop, step-free access and wheelchair access.

Official access details Map to practice

Parking

Car parking and disabled parking are listed. Allow extra time before appointments, especially if you need reception support.

Access

Step-free and wheelchair access

Step-free access and wheelchair access are listed. Call ahead if access is essential.

Loop

Hearing support

Induction loop is listed. Tell reception if you need communication help, written instructions or extra time.

Disabled WC

Disabled WC is listed. Ask reception if you need directions when you arrive.

Why the door may be shut: intercom entry at reception

The official contact page explains the practice has a door policy because Telford & Wrekin’s Special Allocation Scheme for violent and aggressive patients is based at the practice. When you arrive, use the intercom through to reception. The page says, based on patient feedback, reception will only ask for your name before giving entry.

When you arrive	What to do	Why it matters
Door is shut	Use intercom to reception.	Do not assume the surgery is closed.
Reception asks your name	Give your name clearly.	Official page says this is part of entry process.
Appointment time close	Arrive a little early.	Intercom entry can add a few minutes.
Mobility or hearing issue	Tell reception before visit if possible.	Access and induction loop support can be planned.

Local arrival tip: if someone is dropping you off, tell them “Webb House, King Street, Dawley TF4 2AA” and allow time for parking plus intercom entry.

Who may help you: not every request needs a GP

The practice team includes doctors, nurses, healthcare assistants, in-house pharmacists, physiotherapist, mental health practitioner, social prescribers, care coordinator, reception and administration teams.

Official practice staff page Appointments explained

Need	Likely helpful team	Prepare this
Asthma, diabetes, long-term condition	Practice nurse / nurse associate / pharmacist depending on review.	Recent readings, medication list, symptoms, questions.
Blood pressure or blood test	Healthcare assistant.	Bring forms, readings and fasting instruction if given.
Dressings or chronic disease support	Nurse associate / practice nurse.	Bring wound information and current dressings if advised.
Back, joint or muscle problem	Physiotherapist.	When it started, injury history, weakness/numbness, work impact.
Anxiety or depression support	Mental health practitioner / GP route depending risk.	Say if there is immediate danger or self-harm risk.
Housing, benefits, loneliness, finance	Social prescriber.	Explain practical problem and what help you already tried.
Cancer or palliative support	Care coordinator.	Diagnosis, hospital team, social/financial/emotional support need.
District nurse	Single Point 0333 358 4584 after GP referral.	Ask GP team whether referral is needed.
Health visitor	0333 358 3328.	Useful for child/family health visitor route.

Evening and weekend appointments

The appointment page says Dawley offers evening and weekend appointment routes. Some are at Dawley, and some PCN appointments may be at Wellington or Hollinswood & Priorslee sites.

Official extended access details

Extended route	Official detail	Patient action
Dawley extended hours	Tuesday 6:30pm–8pm and one Sunday a month.	Ask reception to book; not walk-in.
Appointment type	Mix of GP, pharmacist, nurse and healthcare appointments.	Accept the clinician that fits your need.
PCN partner sites	Wellington and Hollinswood & Priorslee practices also provide extended access.	Check location before travelling.
Saturday route	PCN appointments may be available Saturdays 9am–5pm and some Sundays.	Ask reception during normal opening hours.

NHS App, Patient Access and medical records

Dawley’s online pages explain that NHS account, NHS App and Patient Access can help with repeat prescriptions, test results, health record parts, vaccination record and appointment actions where enabled.

Access medical records NHS App guide NHS App login

App

NHS App

Use for repeat prescriptions, records where enabled, NHS number, appointments where available and NHS 111 online.

Full access needs ID proof

You may need to prove who you are for full NHS App access.

Patient Access setup

The practice says first setup needs photo ID visit so username/password can be issued.

Proxy

Proxy access

For parent/carer access, ask reception for proxy access form if both people are registered.

CQC rating: Overall Good, but read the detail

CQC lists Dawley Medical Practice as Overall Good. The detail matters: Safe, Effective, Caring and Well-led are Good, while Responsive is Requires improvement. Latest inspection was 10 June 2019, report published 8 August 2019, and CQC reviewed data on 6 July 2023 without finding evidence to reassess at that stage.

Official CQC profile CQC inspection summary

CQC item	Official detail	How to explain it
Overall rating	Good.	Overall quality history is positive.
Safe	Good.	Displayed key question rating.
Effective	Good.	Displayed key question rating.
Caring	Good.	Displayed key question rating.
Responsive	Requires improvement.	Important to mention honestly; do not say “all areas Good.”
Well-led	Good.	Displayed key question rating.
Latest review	6 July 2023; no evidence found to reassess rating at that stage.	Check live CQC page before future updates.

Map, directions and King Street visit checklist

Address: Dawley Medical Practice, Webb House, King Street, Dawley, Telford, Shropshire TF4 2AA. Use the map for planning only and check appointment time, opening status and access needs before leaving.

Before travelling

Check appointment time, whether it is GP/nurse/pharmacist/physio/mental-health route, bring medicine boxes, hospital letters, forms, samples and ID if registration/records need it.

If someone else is driving

Send: Dawley Medical Practice, Webb House, King Street, Dawley, Telford, Shropshire TF4 2AA. Phone: 01952 630500.

Door entry reminder

If the door is shut, use the intercom to reception and give your name. Do not assume the surgery is closed.

If mobility or hearing support needed

Disabled parking, disabled WC, induction loop, step-free access and wheelchair access are listed. Call ahead if support is essential.

When Dawley Medical Practice is closed

The official pages say use NHS 111 online or call 111 if medical help is needed when closed. NHS 111 online is for people aged 5 and over; call 111 for a child under 5. Call 999 in a medical or mental health emergency where someone is seriously ill or injured and their life is at risk.

NHS 111 online Find a pharmacy NHS urgent care guide

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, severe allergic reaction, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Need help now, surgery closed, unsure where to go.
Child under 5	Call 111	Official page says call 111 for a child under 5 rather than using NHS 111 online.
Medicine issue outside hours	Pharmacy / NHS 111 emergency prescription route	Running out of essential medicine, side effects, urgent advice.
Routine admin	Online request or call when open	Fit notes, test-result questions, repeat prescriptions, routine appointment requests.

Official action links used

Use these after the task route above. The useful details are already explained in this article; these links are for final action or verification.

Official Dawley Medical Practice website · Contact and access · Opening times · Appointments · Online request / Accurx · Prescriptions · Online services · Fit note form · Join the practice · Practice staff · Medical records · NHS profile · CQC profile

Dawley Medical Practice FAQs

What is Dawley Medical Practice phone number?

The main surgery phone number is 01952 630500. Use 999 for life-threatening emergencies and NHS 111 when urgent help is needed outside opening hours.

Where is Dawley Medical Practice?

Dawley Medical Practice is at Webb House, King Street, Dawley, Telford, Shropshire, TF4 2AA.

What is the official email address?

The official general enquiry email is dawley.general@nhs.net. The practice says this email is for general enquiries only and cannot be used for appointment requests, GP-contact requests or unsolicited photos.

How do I request an appointment?

Use the official appointment page, online request form, NHS account, phone route or reception. The practice will ask what you need help with and may route you to GP, nurse, pharmacist, physiotherapist, mental health practitioner, care coordinator, pharmacy or another suitable service.

What is the online consultation service?

Dawley Medical Practice uses an Online Consultation Service / Accurx to triage requests. It can be used for new or ongoing medical problems, appointment requests, repeat sick notes, recent test result questions and admin queries.

How quickly does Dawley respond to online requests?

The official appointment page says the practice responds within 48 hours during opening times.

Can I email for an appointment?

No. The official contact page says the email address is for general enquiries only and cannot be used for appointment requests or requests for contact with the GP.

Does Dawley offer evening or weekend appointments?

Yes. The official appointment page says Dawley offers extended-hours clinics between 6:30pm and 8pm on Tuesdays and one Sunday a month, and PCN partner sites may offer Monday to Friday evening, Saturday and some Sunday appointments.

How do I request a home visit?

Phone reception before 10:30am where possible. Home visits are only available for patients who are housebound because of illness or disability. A doctor or nurse may phone back first.

How do I order repeat prescriptions?

Use NHS account/NHS App, Patient Access, prescription email stw.dawley.prescriptions@nhs.net, nominated chemist route or phone 01952 630500 option 2. Online routes are preferred where possible.

What information should I include in prescription emails?

The prescription page says to include full name and date of birth. Adding medicine names, strength, pharmacy and remaining supply can reduce delays.

Do I need a medication review?

Patients on repeat medication are asked to see a member of the clinical team at least once a year. Missing reviews or monitoring tests may delay medicine issue.

What medicines may need monitoring?

The practice lists examples including Warfarin, Methotrexate, Lithium, Azathioprine, Levothyroxine and Leflunomide. Ask the practice if you are unsure whether your medicine needs monitoring.

How do I request a fit note?

If you have been ill for more than 7 days, use Dawley’s official sick/fit note request form. For 7 days or less, use self-certification unless your employer has another policy.

Is Dawley Medical Practice accepting new patients?

NHS currently shows Dawley Medical Practice as accepting new patients. Check the official join-the-practice page and catchment area before submitting registration.

Why is the surgery door shut?

The official contact page explains that the Telford & Wrekin Special Allocation Scheme for violent and aggressive patients is based at the practice. When you arrive, use the intercom through to reception and give your name.

Does the surgery have parking and disabled access?

Official contact information lists car parking, disabled parking, disabled WC, induction loop, step-free access and wheelchair access.

What is the CQC rating for Dawley Medical Practice?

CQC lists Dawley Medical Practice as Overall Good. Safe, Effective, Caring and Well-led are Good, while Responsive is Requires improvement. Latest inspection was 10 June 2019 and CQC reviewed information on 6 July 2023 without finding evidence to reassess at that stage.

What should I do when Dawley Medical Practice is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. NHS 111 online is for people aged 5 and over; call 111 for a child under 5. Call 999 for life-threatening emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Dawley Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, online form availability, extended-access appointments, prescription rules, staff details, registration status, access facilities, CQC information and services can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

Dawley Medical Practice Call surgery