Eaglescliffe Medical Practice: appointments, SystmConnect, hours, prescriptions and patient routes
Eaglescliffe Medical Practice is an NHS GP surgery on Sunningdale Drive, Eaglescliffe, Stockton-on-Tees, TS16 9EA. This guide helps patients choose between SystmConnect, phone, pharmacy, NHS App, SystmOnline, enhanced access appointments, NHS 111 and 999 without reading long paragraphs or landing on the wrong form.
Use this number for: urgent GP advice, same-day problems, help if you cannot use SystmConnect, interpreter or communication needs, home visit requests before 10am, appointment cancellation, medication queries, test-result questions and access support.
Eaglescliffe Medical Practice
Sunningdale Drive
Eaglescliffe
Stockton-on-Tees
Cleveland
TS16 9EA
Use the full Sunningdale Drive address in maps. Do not rely only on “Eaglescliffe GP” because nearby Yarm, Ingleby Barwick, Thornaby and Stockton practices may appear in search results.
Open directionsDecision hub: SystmConnect, phone, pharmacy, enhanced access, NHS 111 or 999?
Use this before filling in the wrong form or waiting on the wrong route.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, serious allergic reaction, seizure not stopping, overdose, serious injury, acute confusion or someone not responding.
Urgent GP problem today
Call 01642 780113. The practice says urgent queries should not be submitted online through SystmConnect.
Routine or non-urgent GP problem
Use SystmConnect and choose the right form. The request will be triaged and the practice will contact you with next steps.
Common minor condition
Use Pharmacy First or a local pharmacy for suitable issues such as sore throat, sinusitis, shingles, impetigo, infected insect bite, ear infection in children, and uncomplicated UTI in women aged 16–64.
Need evening/weekend appointment
Ask reception about seven-day enhanced access. Appointments may be at Eaglescliffe, Woodbridge or Tennant Street rather than your usual surgery.
Surgery closed
Use NHS 111 online or call 111 for urgent non-life-threatening help. Call 999 for life-threatening emergencies.
Opening hours and 6pm–6:30pm help
NHS lists Eaglescliffe Medical Practice reception opening as Monday to Friday, 8am to 6pm, and weekends closed. The official contact page gives extra guidance for the 6pm to 6:30pm window.
| Time / day | Listed access | Patient tip |
|---|---|---|
| Monday | 8am–6pm | Use SystmConnect early for routine/non-urgent issues. |
| Tuesday | 8am–6pm | Keep phone available after submitting a request. |
| Wednesday | 8am–6pm | Check online services for prescriptions/results before calling. |
| Thursday | 8am–6pm | Order medicines before weekend pressure. |
| Friday | 8am–6pm | Do not leave prescriptions or admin until late Friday. |
| Saturday/Sunday | Closed for normal reception | Only attend Sunday if you have a pre-booked enhanced-access appointment. |
| 6pm–6:30pm weekdays | Telephone contact listed as 01642 057024; nearest location open until 6:30pm is Woodbridge Practice | Use this only for the specific 6pm–6:30pm guidance, not routine daytime calls. |
| SystmConnect non-urgent medical | Weekdays excluding bank holidays, 8am–6:30pm | Do not submit urgent symptoms online. |
| SystmConnect admin | 24/7 for administrative requests | Fit notes, update details and admin requests can be submitted outside core hours. |
Appointments: routine request, urgent request and cancellation
The practice separates routine/non-urgent online requests from urgent problems. This is the most important patient-action difference.
Use 999 for danger signs. Do not wait for SystmConnect, reception or a callback.
Call the practice and discuss your query with the team. The appointment page says not to submit urgent queries online.
Submit a non-urgent medical request via SystmConnect. The practice will triage it and contact you with a suitable appointment.
Tell reception if you need an interpreter, special communication support, a certain doctor/nurse, or phone, face-to-face or video appointment preference.
Call before 10am if housebound or terminally ill. Difficulty arranging transport alone is not a valid home-visit reason.
Use SystmConnect “Other Admin Request” → “Cancel an Appointment,” the text-link up to one hour before, phone reception, or tell the team in person.
Hello, my name is [name]. Date of birth: [date]. I am registered at Eaglescliffe Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for GP, nurse, pharmacist, first contact practitioner, mental health practitioner, NHS 111 or 999?
SystmConnect: exact forms and what not to submit
SystmConnect is a secure online way to contact the practice for non-urgent health, medication and admin requests. Logging in is optional; you can submit without an account, but logging in through NHS App or SystmOnline may make it quicker and may allow photo upload.
| Category | Available examples | Best use |
|---|---|---|
| Non-urgent medical conditions | New clinical problems, existing clinical problems, suspected UTI. | Symptoms that are not urgent or emergency. |
| Health review | Vaccine request, NHS Health Check, PSA test, smear test, travel advice/vaccines. | Preventive care and review-style requests. |
| Fit notes | Request a sick note, new or extension. | Use admin route, not urgent appointment route. |
| Medication request | Order repeat medication, one-off medication again, medication questions, out-of-stock medication, out-of-sync medication. | Medicine tasks that do not need emergency care. |
| Other admin request | Respond to practice, request a letter, update details, record access, referral update, reasonable adjustments, opt out of texts. | Admin tasks and record questions. |
| Urgent problem | Do not use SystmConnect. | Call practice, NHS 111 or 999 depending on severity. |
How to submit
Open the portal, choose the category, select the form, complete details, say whether it is for yourself or someone else, then submit.
After submitting
The team contacts you with next steps by SMS, email or phone. Do not submit a second request if you need to change or withdraw it; phone the practice instead.
Expected response
The practice aims to respond to non-urgent medical requests on the same day where possible during working hours. Admin requests often take 3–5 working days.
If online is hard
The reception team can help submit a request on your behalf by phone or in person.
Repeat prescriptions: order early and avoid phone-only delays
The official prescription page lists SystmOnline, Airmid, NHS App/NHS website and the SystmConnect medication form as ordering routes. It says repeat prescriptions are ready for collection in 48 hours after 2pm, equal to 2 working days, and requests after prescribers finish at 2:30pm will be completed the following day.
SystmOnline / Airmid
Account login required. Use this if you already have online services access.
NHS App / website
Account login required. Useful for repeat prescriptions, records and NHS number access.
Online form
No account required. Choose medication query and the appropriate form in SystmConnect.
Processing rule
Repeat prescriptions are ready after 2pm in 48 hours / 2 working days. Items not on repeat take longer.
| Prescription issue | Official practical detail | Best action |
|---|---|---|
| Routine repeat medicine | Use SystmOnline, Airmid, NHS App/website or the SystmConnect medication route. | Order before your last few doses. |
| Unable to order online | Call in to the practice and complete a repeat prescription request form. | Do not wait until medicine has run out. |
| Request after 2:30pm | Prescribers finish at 2:30pm; requests after that are completed the following day. | Submit early in the day. |
| Item not on repeat | These take longer and may need review. | Allow extra time and explain why it is needed. |
| Hospital started medicine | Practice cannot prescribe until hospital confirmation is received; urgent medicines should be supplied by hospital if truly urgent. | Contact hospital team if urgent supply was not provided. |
| Over-the-counter medicine | GP/nurse/pharmacist will not normally prescribe many OTC items for minor/self-limiting conditions. | Ask a pharmacist for coughs, colds, minor rash, hay fever, mild cystitis, diarrhoea, threadworms and similar conditions. |
| Fear of flying diazepam | The practice says it will no longer prescribe diazepam for fear of flying. | Use airline fear-of-flying courses or non-medicine support. |
| Prescription cost | The current NHS prescription charge in England is £9.90 per item. | Check PPC if you pay regularly for medicines. |
Test results: expected timing and who to contact
The practice says reviewed results are usually available through online services. It will contact patients if follow-up is required, but patients should still check they have received results.
| Result type | Expected timing | Patient action |
|---|---|---|
| Blood tests | Usually within 5 working days; some take longer. | Check online first; phone after 2pm if missing. |
| Urine tests | Usually within 7 working days depending on test type. | Ask if symptoms worsen before result arrives. |
| X-ray / MRI / CT | May take several weeks; radiology usually gives expected timing. | Contact the requesting hospital/team if they ordered it. |
| Cervical smear | Posted directly to home address; can take 6–8 weeks. | Make sure address is up to date. |
| Hospital or external test | Results requested by hospital, MSK team or out-of-hours services are not sent directly to the practice. | Contact that team directly. |
| Confidentiality | Results can only be given to the patient or nominated proxy with permissions. | Arrange proxy/permission before someone else calls. |
Register with Eaglescliffe Medical Practice
NHS currently shows the surgery as accepting new patients. The official practice page says you should check eligibility and the practice boundary before completing the online registration, because applications may be rejected if outside the boundary.
The official page says applications may be rejected if outside practice boundaries.
If inside the boundary, use the NHS online form linked by the practice.
The practice says registration will not be processed until the questionnaire is completed.
The practice says records transfer automatically after registration.
All new patients are offered a health check to ensure required tests and repeat-medication records are up to date.
The practice page says to contact the practice on 01642 745800 if you need to register a new baby urgently.
Who should I see? GP is not always the fastest route
The appointment page explains that reception may ask questions to route you to the right professional. This is not to block care; it helps choose the safest service.
| Need | Likely route | Practical note |
|---|---|---|
| Smear, immunisation, travel advice, contraception advice | Practice nurse. | Ask for the correct nurse clinic rather than generic GP appointment. |
| Blood pressure, dressings, vaccinations, health checks | Healthcare assistant or GPA where appropriate. | Bring home BP readings if available. |
| Medication review or medication question | Clinical pharmacist or pharmacy technician. | Have medicine name, dose, pharmacy and remaining supply ready. |
| Emotional or mental health support | Mental Health Practitioner or local urgent support depending on severity. | Use 111/999 if immediate risk. |
| Money, work, loneliness, wellbeing, non-medical stress | Social prescriber. | Useful for practical support, activity and community help. |
| Muscle, bone or joint problem | First Contact Practitioner. | Especially if you have not seen GP yet for this issue. |
| Acute assessment or tests | Advanced Practitioner. | Can assess symptoms, diagnose, plan treatment and arrange tests. |
| Minor common conditions | Pharmacy First / local pharmacy. | Private consultation in pharmacy, with referral to GP if needed. |
Parking, step-free access, translation and family facilities
NHS lists strong access and family facilities for this surgery. Confirm directly if the access feature is essential for your appointment.
Parking and transport
NHS lists free on-site car parking, disabled car parking, cycle parking, bus stop nearby and train station nearby.
Step-free and wheelchair access
NHS lists step-free access at entrances/exits and throughout, wheelchair access at entrances/exits and throughout, lift and accessible toilets.
Communication support
NHS lists hearing loop, documents in Braille and large print, sign language interpreter in-person and translation services.
Family facilities
NHS lists baby-changing facilities and children’s play area.
Hello, I have an appointment/request at Eaglescliffe Medical Practice. I need help with [wheelchair access / disabled parking / interpreter / hearing loop / large print / baby-changing / carer support]. Can this be added to my appointment or request before I attend?
Doctors, nurses, pharmacists and wider practice team
The official staff page lists GP partners, salaried GPs, GP registrars, advanced practitioners, nurse practitioners, nurses, healthcare assistants, clinical pharmacists, pharmacy technician, adult mental health practitioner, first contact practitioner and social prescribers. Clinician availability can change, so use this as a route guide, not a guarantee.
| Team area | Examples listed officially | Useful patient meaning |
|---|---|---|
| GP partners | Dr Angela Waterhouse, Dr Stephen Salvati, Dr David Hindmarsh, Dr Daniel Nunnery, Dr Nicola Cottle. | GP-led care, training, medical education, veterans’ health, dermatology, frailty, OBGYN and practice leadership interests. |
| Salaried GPs | Dr Fiona Smith, Dr Rebecca Hepworth, Dr Awwab Shahid. | Medical consultations and GP assessment. |
| GP registrars | Dr David Gbenedio, Dr Sarah Khizar, Dr Ifechukwu Iloekwe. | Qualified doctors training in general practice; you may be asked for consent where teaching is involved. |
| Advanced / nurse practitioners | Hannah Taylor, Lindsey Spires. | Assessment and care where clinically suitable. |
| Nurses | Emma Passmore, Gemma Cartwright. | Smears, smoking cessation, immunisations, travel advice, contraception and ongoing-condition monitoring. |
| Healthcare assistant | Suzanne Elder. | Well-person checks, condition monitoring, ECG, lung function tests, minor operation support and phlebotomy. |
| Medicine team | Maria Pindor, Maliha Mir, Helena Winter. | Medication reviews, prescription queries and safe medicine changes. |
| Mental health / MSK / social prescribing | Dawn Clasper, Gavin Baker, social prescribers. | Emotional health, muscle/joint problems and non-medical wellbeing support. |
Mental health and crisis support
The practice mental-health page says mental health is as important as physical health and you will not be wasting anyone’s time. Use urgent routes when there is risk or danger.
| Situation | Use this | Listed / useful contact |
|---|---|---|
| Immediate danger to self or others | 999 or A&E now. | Do not wait for GP form or routine appointment. |
| Urgent mental health help | NHS 111 online or call 111. | Available when urgent but not immediate 999 danger. |
| Tees crisis/listening service | 24/7 crisis support listed by practice. | 08000 516171. |
| Text support | Shout free text service. | Text 85258. |
| Talking therapy / counselling support | Local and NHS-listed therapy routes. | IMPACT on Teesside: 01642 573924. |
| Domestic abuse / sexual violence concern | Specialist support route. | Harbour: 03000 20 25 25; ARCH North East: 01642 822331. |
CQC rating: Overall Good
CQC lists The Eaglescliffe Medical Practice as Overall Good at Sunningdale Drive, Eaglescliffe, Stockton-on-Tees, TS16 9EA. The latest assessment was 26–28 August 2025 and the report was published 25 November 2025.
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | CQC considers the service to be meeting expected standards overall. |
| Latest assessment dates | 26 August 2025 to 28 August 2025. | Recent enough to include 2025 patient experience context. |
| Report published | 25 November 2025. | Use this date if discussing rating freshness. |
| Patient population | CQC says the practice delivers services to 12,961 patients. | Large practice; use online routes where appropriate to reduce phone pressure. |
| Patient experience | CQC summary says people were positive about care and GP Patient Survey 2025 showed 93% rated overall experience good, above national average of 75%. | Useful quality context, but still check live practice systems for current access. |
Map, directions and visit checklist
Address: Eaglescliffe Medical Practice, Sunningdale Drive, Eaglescliffe, Stockton-on-Tees, Cleveland, TS16 9EA. Use this map for planning only and confirm appointment time, access needs and the correct service route before travelling.
Before travelling
Check appointment time, whether it is GP/nurse/pharmacist/FCP/mental health practitioner, and whether you need medicine packets, hospital letters, readings, samples, forms or ID.
If someone else is driving
Send the full address: Eaglescliffe Medical Practice, Sunningdale Drive, Eaglescliffe, Stockton-on-Tees, TS16 9EA. Phone: 01642 780113.
If using enhanced access
Check whether your appointment is at Eaglescliffe, Woodbridge or Tennant Street. Enhanced access may be at a hub, not your usual surgery.
If access is important
Call ahead for wheelchair access, disabled parking, hearing loop, interpreter, large print, Braille, translation or sign-language support.
When Eaglescliffe Medical Practice is closed
Use the safest out-of-hours route based on severity. The practice contact page says NHS 111 is available 24 hours for urgent medical help or advice when it is not life-threatening.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure what care is needed, urgent advice when closed. |
| Medication emergency | Pharmacy or NHS 111 emergency prescription route. | Running out before practice/pharmacy normal route can help. |
| Enhanced access pre-booked appointment | Attend the specific hub shown in the appointment message. | Do not attend Sunday for unrelated walk-in requests. |
| Routine admin | SystmConnect admin request or wait for opening. | Fit notes, letters, update details, record access, referral update. |
Official action links used
Use these after reading the practical route above. This page explains what each official link is for so patients do not submit urgent symptoms to the wrong form.
Official Eaglescliffe Medical Practice website · Official contact page · Appointments · SystmConnect guide · SystmConnect portal · Online services · Prescriptions · Test results · New patients · Staff · Mental health · Evening and weekend appointments · NHS profile · NHS facilities profile · CQC inspection summary