Emergency first: This is an independent patient guide, not NHS Scotland and not Westgate Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, seizure not stopping, severe allergic reaction, sudden severe abdominal pain, overdose, serious trauma, or if someone is not responding. If it is urgent but not life-threatening in Scotland, call NHS 24 on 111.
Dundee NHS GP action guide
Westgate Medical Practice: phone-first GP help, clinic hours, repeat prescriptions and NHS 111 routes
Westgate Medical Practice is an NHS Scotland GP surgery at Charleston Drive, Dundee DD2 4AD. This page gives the practical route for appointments, opening hours, Friday staff training closure, repeat prescriptions, online services, test results, fit notes, new patient registration, nurse clinics, self-referral, travel health, useful Dundee numbers, map and out-of-hours help.
Start here before calling
Danger signsCall 999. Do not wait for GP reception or online services.
Need GP appointmentPhone 01382 668189. Reception will ask symptom questions.
Repeat medicineUse Patient Services, post, red box, or pharmacy service. No phone repeats.
Closed or urgentNHS 24 on 111 is the urgent out-of-hours route.
Main reception phone
Use this for: GP appointments, telephone consultation requests, nurse appointments, appointment cancellation, fit notes, registration questions, test-result questions after the correct waiting time, access support, travel clinic questions and when you are unsure which service to use.
Address for maps and letters
Westgate Medical Practice
Westgate Health Centre
Charleston Drive
Dundee
DD2 4AD
Use “Westgate Medical Practice Dundee” or the full Charleston Drive postcode because there are other UK and overseas clinics with similar Westgate names.
Open directionsPhone
01382 668189
Address
Charleston Drive, Dundee DD2 4AD
Core hours
Mon–Fri 8am–6pm
Out of hours
NHS 24: 111
Fast answer: Westgate Medical Practice is at Westgate Health Centre, Charleston Drive, Dundee DD2 4AD. Reception is 01382 668189. The practice lists Monday to Thursday as 8am–6pm, Friday as 8am–6pm with staff training closure 12:45pm–2pm, and weekends closed. GP appointments are requested by phone, reception asks symptom details, and online appointment booking is currently shown as unavailable/suspended. Repeat prescriptions should not be requested by phone.
What Westgate Medical Practice searchers actually need
Most patients want the next action, not long paragraphs. This section maps common searches to the answer.
| Search intent | What the patient needs | Best action |
|---|---|---|
| Westgate Medical Practice appointments | Phone route, appointment type and what reception asks. | Call 01382 668189; say whether you need telephone or in-person consultation. |
| Westgate Medical Practice opening hours | Core hours and Friday staff-training closure. | Use 8am–6pm Mon–Fri; avoid Friday 12:45pm–2pm for routine contact. |
| Westgate Medical Practice repeat prescriptions | How to order without phoning. | Use Patient Services, post, red mail box or pharmacy ordering service. |
| Westgate Medical Practice test results | When to phone and who can receive results. | Allow 3–4 working days, phone after 2pm, and expect identity checks. |
| Westgate Medical Practice registration | Whether new patients can register online. | Official page says online registrations are currently not accepted; contact the surgery. |
| Westgate Medical Practice Dundee | Correct practice, address and phone. | Use Charleston Drive, Dundee DD2 4AD and 01382 668189. |
Decision hub: choose the safest route in 30 seconds
Use this before you call, travel, or request the wrong service.
Life-threatening emergency
Call 999. Examples include chest pain, suspected stroke, suspected meningitis, anaphylaxis, heavy bleeding, unconsciousness, breathing difficulty, new seizure, overdose, serious trauma or a floppy feverish child.
Urgent when surgery is closed
Call NHS 24 on 111. The practice says the out-of-hours service is for urgent problems only, not second opinions or things that can wait until the next working day.
GP appointment
Phone 01382 668189. Reception will ask questions about symptoms so the GP can prepare and the request can be directed properly.
Minor illness
Use NHS Pharmacy First Scotland for many minor illnesses. You usually do not need an appointment and can ask for a private pharmacy consultation area.
Repeat medicine
Do not phone for repeats. Use online Patient Services, post, the red mail box at the practice or your pharmacy ordering/collection service.
Self-referral possible
Dundee/Tayside routes exist for podiatry, MSK, mental health, drug/alcohol support, sexual health, pregnancy booking and patient transport.
Opening hours, Friday training closure and extended access
| Day/time | Official detail | Practical patient note |
|---|---|---|
| Monday | 8am–6pm | Use reception phone for GP appointment requests. |
| Tuesday | 8am–6pm | Tuesday evening extended access may be available when booked in advance. |
| Wednesday | 8am–6pm | Routine appointments can be made up to 5 weeks ahead. |
| Thursday | 8am–6pm | Order medicine early before Friday/weekend delays. |
| Friday | 8am–6pm; closed 12:45pm–2pm for staff training | Avoid routine calls during the training closure. |
| Weekend | Closed | Use NHS 24 on 111 for urgent non-emergency problems. |
| Public holidays | Open for pre-booked appointments only except early May, Christmas and New Year | For urgent healthcare needs, use 999, 111 or A&E as appropriate. |
| Extended hours | Some mornings and a Tuesday evening, booked in advance | Routine only; not for emergencies, blood tests, smears, intimate exams, or chronic disease reviews. |
Local timing tip: for routine results, prescriptions and admin, avoid the 8am–10am phone rush where possible. For test results, the practice specifically asks patients to phone after 2pm.
How to request a GP appointment
The official appointment page says patients should telephone the practice. Appointments may be in-person or telephone consultations. Receptionists ask symptom questions so the GP can prepare.
1
Check emergency symptoms first.
Use 999 for danger signs and NHS 24 on 111 if the surgery is closed and the problem cannot wait.
Use 999 for danger signs and NHS 24 on 111 if the surgery is closed and the problem cannot wait.
2
Phone the practice.
Call 01382 668189. The official page says you need to phone if you require a GP appointment.
Call 01382 668189. The official page says you need to phone if you require a GP appointment.
3
Choose appointment type.
Reception will ask whether you want an in-person or telephone consultation and will check contact details for telephone appointments.
Reception will ask whether you want an in-person or telephone consultation and will check contact details for telephone appointments.
4
Tell reception the symptom clearly.
They take symptom details to support the GP’s preparation for the consultation.
They take symptom details to support the GP’s preparation for the consultation.
5
Use the right slot length.
Appointments are normally 10-minute slots. Ask for a longer appointment if the problem is complicated or there is more than one problem.
Appointments are normally 10-minute slots. Ask for a longer appointment if the problem is complicated or there is more than one problem.
6
Cancel early if you cannot attend.
Missed appointments waste capacity; the official policy warns after two routine missed appointments in 12 months and removal after further missed appointments.
Missed appointments waste capacity; the official policy warns after two routine missed appointments in 12 months and removal after further missed appointments.
Phone script that gives reception what they need
Hello, my name is [name]. My date of birth is [date]. I am registered at Westgate Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving/affecting work or sleep]. I would prefer [telephone/in-person] if appropriate. Is this best for a GP, nurse, pharmacist, self-referral, NHS 24 or another route?
Appointment preparation: one problem per visit, one appointment per family member, talk about the most important issue first, bring a medication list if new to the practice, ask if you do not understand, and allow time for parking/travel because late arrival may mean re-booking.
Repeat prescriptions: safe routes, timing and urgent medicine help
The official repeat-prescription page says online ordering is easier, quicker and safer. The practice does not accept repeat-prescription requests by telephone because of safety and phone-line capacity.
PS
Best route
Use Patient Services online to request repeat medication.
Box
In person
Return the right-hand half of a previous prescription or handwritten request to the red mail box in the practice.
Post
By post
Post the slip/request. Include a stamped addressed envelope if you cannot collect from surgery.
Ph
Pharmacy
Ask your chosen pharmacy about ordering and collection services.
| Prescription situation | Official/practical answer | Action |
|---|---|---|
| Ordered before 3pm Monday–Thursday | Practice endeavours to have it ready for collection from Main Reception within 2 working days. | Order early; allow extra time for pharmacy collection. |
| Ordered before 3pm Friday | Should be ready after 3pm the following Tuesday. | Do not wait until Friday if medicine is nearly finished. |
| Telephone repeat request | Not accepted for repeat prescriptions. | Use Patient Services, post, red box or pharmacy route. |
| Ran out of important medicine | Pharmacy may help under urgent provision of repeat medication. | Phone your usual pharmacy; if they do not offer it, they may direct you elsewhere or to 111. |
| Controlled drugs or antibiotics | The practice says these are not provided through the urgent pharmacy service. | Phone 111 if urgent. |
| Hospital discharge medication | Hospital normally supplies 7 days. Medication changes are checked by a prescribing clinician. | Contact the surgery before supply runs out and provide discharge medication information. |
| Medication review | Doctors regularly review medicines and may call you in, sometimes with blood tests. | Attend review appointments because monitoring keeps medicine safe. |
High-value tip: order when you still have at least 7 days left. This protects you from Friday/weekend delays, bank holidays, postal delay, pharmacy workload, staff training closure and medication review holds.
Online services: what works and what is suspended
The official online-services page says patients can order repeat prescriptions online. It also says appointment booking/cancelling is currently unavailable, and the appointment-booking page says the online appointment service has been suspended until further notice.
| Online task | Status / rule | Practical step |
|---|---|---|
| Repeat prescriptions | Available through online Patient Services. | Register for online services and use the prescription section. |
| Book/cancel appointments | Official page says currently unavailable/suspended. | Phone reception for appointment requests and cancellation. |
| Register for online services | Recommended method is the online registration request form. | Provide ID evidence; documentation may be issued within seven working days or more after verification. |
| Proxy access | Available for children under 12 and carers/relatives where appropriate. | Contact surgery and complete proxy access form. |
| Shared email | Email address must be specific to the person making the request. | Avoid shared family email for individual access requests. |
Test results and samples: timing, privacy and hospital tests
| Result or sample issue | Official detail | Action |
|---|---|---|
| When to phone | Allow 3–4 working days before telephoning and phone after 2pm. | Avoid 8am–10am busy period for results. |
| Who can receive results | Reception may refuse release if the information does not pertain to the caller. | Patient should call personally unless permission/understanding issues apply. |
| Hospital or clinic ordered test | Practice cannot action tests requested by clinicians outside the practice. | Ask the hospital/clinic/specialist secretary for the result and advice. |
| Sample hand-in | Samples should be handed in before 2pm, in correct container, with name, date of birth, date provided and reason. | Collect correct container from reception; missing details may mean repeat test. |
| Reception interpretation | Reception staff are not qualified to comment on results. | Book follow-up if clinical explanation is needed. |
Sick / fit notes: what to say and when not to use urgent appointments
| Situation | Rule | Action |
|---|---|---|
| Need a sick note | Call 01382 668189. Sick notes can be backdated in some cases but cannot be future dated. | Do not request an emergency appointment just for a fit note. |
| Hospital admission | Hospital can issue a note covering the hospital period. | Ask hospital first; GP may extend after discharge letter/review. |
| 4–7 days sick | Self-certification may apply using SC2 form. | Ask employer or use GOV.UK SC2 form. |
| More than 7 days sick | Employer normally asks for a Fit Note. | Call practice with the details below. |
| Counting sick days | Include weekends and bank holidays. | Use exact start/end dates. |
Fit-note request script
I am currently signed off work by [GP/hospital/other]. My symptoms are [symptoms]. I think I need the certificate for [time period]. Since the last note, [condition changed / no change]. Upcoming reviews or investigations are [dates].
Register with Westgate Medical Practice
The official registration page currently says online registrations are not being accepted and patients should contact the surgery about new patient registrations.
1
Do not assume online registration is open.
The official page says online registrations are currently not accepted.
The official page says online registrations are currently not accepted.
2
Call the surgery.
Use 01382 668189 and ask about new patient registration, temporary services, or immediately necessary treatment.
Use 01382 668189 and ask about new patient registration, temporary services, or immediately necessary treatment.
3
Prepare key details.
Name, address, phone, date of birth, previous GP, NHS/CHI number if known, medication list, allergies and carer details.
Name, address, phone, date of birth, previous GP, NHS/CHI number if known, medication list, allergies and carer details.
4
Protect medicine supply.
If you take regular medicine, do not wait until your last week before changing GP practice.
If you take regular medicine, do not wait until your last week before changing GP practice.
Nurse clinics, HCA services, long-term condition reviews and CTACS
The practice lists nurse availability from 8am–6pm Monday to Friday by appointment. Some reviews need two appointments so blood results are available before the nurse review.
| Clinic/service | Official detail | Patient action |
|---|---|---|
| Practice nurse | Available 8am–6pm Monday to Friday by appointment. | Call reception; state letter/text/email reference if invited. |
| Asthma, COPD, diabetes, cardiovascular | Appointments available most days. | Ask if a pre-LTC HCA appointment is needed before review. |
| Asthma review | Asthma attack risk checker can produce low/medium/high report. | Email result; low may update review for 12 months, medium may get telephone review, high face-to-face. |
| HCA service | 8am–4pm Monday–Wednesday for bloods in specific groups, ECGs, sample testing, BP readings and lifestyle advice. | Most bloods now via CTACS 01382 496717. |
| CTACS | Wound care over 16s, leg ulcers, catheter clinic, thyroid bloods, B12 injections, ear syringing, BP checks if requested. | Call Dundee Community Treatment and Care Service: 01382 496717. |
| Routine immunisations | Routine UK immunisations are no longer provided by general practice; central clinics invite patients. | If missed/out-of-schedule NHS vaccines, contact 01382 423108 or the listed NHS Tayside email. |
Medicine safety warning: the clinic page says annual monitoring matters. Some medicines for heart disease, diabetes and high blood pressure may be unsafe if not monitored.
Self-referral and direct Dundee/Tayside support routes
Some services do not need a GP appointment first. Use these when they fit your need.
| Need | Route / number | Use when |
|---|---|---|
| Podiatry / foot problems | 01382 647461 | Foot-related problems needing podiatry assessment or self-management support. |
| MSK / muscle, joint, back pain | MSK helpline / MATS via listed NHS inform route | You need advice, triage or possible physiotherapy/podiatry referral. |
| Community Listening Service | 01382 423116 or text 0796 777 1941 | Stressful events, bereavement, loss or needing a non-judgmental listening appointment. |
| Positive Steps bereavement support | 01382 561822 or 07734 871358 | Funeral arrangements, financial support applications or bereavement outreach. |
| Drug/alcohol support | DDARS / Substance Use Service: 01382 632542 | Direct access assessment for drug or alcohol treatment in Dundee. |
| Breathing Space | 0800 83 85 87 | Feeling low, anxious or stressed and needing phone support. |
| Pregnancy booking | BadgerNotes route listed by the practice | You have just found out you are pregnant and need your first midwife booking. |
| Patient transport | 0300 123 1236 | You need medical/clinical support to travel to healthcare appointment. |
Travel health and repeat medicine before travel
1
Start 6–8 weeks before travel.
The practice says arrange travel health risk assessment at least 6–8 weeks before travelling abroad.
The practice says arrange travel health risk assessment at least 6–8 weeks before travelling abroad.
2
Use NHS Tayside travel vaccination service.
For NHS travel health advice/vaccinations, the practice lists 01382 423108.
For NHS travel health advice/vaccinations, the practice lists 01382 423108.
3
Check medicine supply rules.
If returning within your normal prescription timescale, usual medicine may be issued; maximum duration is recommended as two months, though quantities may vary.
If returning within your normal prescription timescale, usual medicine may be issued; maximum duration is recommended as two months, though quantities may vary.
4
Long trip abroad?
The practice advises registering with a local doctor for continuing medication during longer visits abroad.
The practice advises registering with a local doctor for continuing medication during longer visits abroad.
5
Buy travel-only medicines yourself.
GPs are not responsible for prescriptions for travel sickness or diarrhoea medicines; ask community pharmacy before travel.
GPs are not responsible for prescriptions for travel sickness or diarrhoea medicines; ask community pharmacy before travel.
Doctors, nurses and who may help you
Dr Simon Austin
Dr Bryan Whittingham
Dr David Hunter
Dr Jill Groome
Dr Alison Gallagher
Dr Claire Part
Dr Arsh Thakur
Dr Peter Strachan
Dr Munro Stewart
Dr Jennifer Levison
Dr Rachel Callaghan
Practice nurse team
Patient choice: the appointment guidance says it is practice policy to allow patients to choose whichever doctor they wish to attend, where possible. If that is not possible, you may be offered any available doctor.
Useful local numbers from the official contact list
| Service | Number | When useful |
|---|---|---|
| Reception | 01382 668189 | Appointments, cancellations, results, fit notes and surgery queries. |
| NHS 24 / out of hours | 111 | Urgent medical problem when practice is closed. |
| Patient transport | 0300 123 1236 | Medical/clinical support needed to reach healthcare appointment. |
| Chiropody / Podiatry | 01382 647461 | Foot-related support and referral route. |
| Substance Misuse Service | 01382 632542 | Drug/alcohol recovery access. |
| MacMillan Nurses | 01382 423182 | Cancer support contact listed by the practice. |
| Ninewells Hospital | 01382 660111 | Hospital-related queries; contact hospital for tests arranged by hospital. |
| Social Work out of hours | 01382 436430 | Out-of-hours social work support. |
Map, directions and local visit checklist
Address: Westgate Medical Practice, Westgate Health Centre, Charleston Drive, Dundee, DD2 4AD. Use this map for planning only; confirm appointment time and live service details before travelling.
Before leaving home
Take appointment details, medication list, hospital letters, sample container if requested, glasses/hearing aids, forms, and payment method if a private certificate is involved.
If you are bringing a sample
Use the correct container from reception, label it clearly with name, date of birth, date provided and reason, and hand it in before 2pm.
If you are late
The appointment guidance says late arrival may mean you are asked to re-book. Allow time for parking and travel.
If you need adjustments
Ask the practice in advance for accessible format, interpreter support, proxy access help, or communication support.
What to do when Westgate Medical Practice is closed
| Problem | Use this | Examples / note |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, severe breathing difficulty, stroke signs, severe bleeding, not responding. |
| Urgent out-of-hours problem | NHS 24 on 111 | Cannot wait until next working day; not a second opinion service. |
| Minor ailment | Local pharmacy / Pharmacy First Scotland | Coughs, colds, headache, rash, cystitis, thrush, hay fever, minor pain. |
| Mental health immediate danger | 999 or A&E | Immediate danger to life or physical injury; mental health emergency is as serious as medical emergency. |
| Can wait | Wait for practice reopening | Routine fit note, repeat prescription request, non-urgent admin, routine results. |
Official action links used
This guide brings key official details into the page first, then gives official links as action destinations.
Official practice website · Contact · Location · Opening hours · When closed · Appointments · Repeat prescriptions · Online services · Test results · Sick / fit notes · Registration · Clinics · Self-referral · Travel health · NHS 24 listing
Westgate Medical Practice FAQs
What is Westgate Medical Practice phone number?
The main reception number is 01382 668189. Use it for appointments, cancellations, fit notes, registration questions, test-result enquiries after the correct waiting time, and general practice support.
Where is Westgate Medical Practice?
Westgate Medical Practice is at Westgate Health Centre, Charleston Drive, Dundee, DD2 4AD.
What are Westgate Medical Practice opening hours?
The practice lists Monday to Thursday as 8am to 6pm, Friday as 8am to 6pm, and weekends closed. It closes on Fridays from 12:45pm to 2pm for staff training.
Does Westgate Medical Practice offer extended hours?
Yes. The practice says it offers some extended hours on Monday, Tuesday, Wednesday and Thursday mornings and a Tuesday evening. These appointments must be booked in advance and are for routine medical conditions, not emergencies.
How do I book a GP appointment?
Phone 01382 668189. Reception will ask questions about symptoms and ask whether you would like an in-person or telephone consultation. If a telephone consultation shows you need to be seen in person, the GP can issue an appointment to attend the practice.
Can I book appointments online?
The official online-services and appointment pages show online appointment booking/cancelling as currently unavailable or suspended. Phone reception for appointment requests and cancellations.
How far ahead can routine appointments be booked?
The practice says routine appointments can be made up to 5 weeks in advance and are normally 10-minute appointments. Ask for a longer appointment if you have a complicated problem or more than one issue.
How do I order repeat prescriptions?
Use Patient Services online, post your request, place it in the red mail box at the practice, or use a pharmacy ordering/collection service. The practice does not accept repeat prescription requests by telephone.
How long do repeat prescriptions take?
If ordered before 3pm Monday to Thursday, the practice endeavours to have prescriptions ready for Main Reception collection within 2 working days. If ordered before 3pm Friday, it should be ready after 3pm the following Tuesday.
When should I phone for test results?
Allow 3 to 4 working days before phoning for results and phone after 2pm. The practice asks patients to avoid busy early calls, especially 8am to 10am, for result enquiries.
Can someone else get my test results?
The practice has strict confidentiality rules and will usually only give results to the person they relate to unless permission has been given or the patient is not capable of understanding them.
Is Westgate Medical Practice accepting online new patient registrations?
The official registration page currently says online registrations are not being accepted and patients should contact the surgery about new patient registrations.
How do I request a sick or fit note?
Call the practice on 01382 668189. Sick notes can only be issued when due; they can be backdated in some cases but cannot be future dated. Do not use an emergency appointment just to request a sick or fit note.
What should I do when Westgate Medical Practice is closed?
For urgent medical problems that cannot wait until the next working day, call NHS 24 on 111. For life-threatening emergencies, call 999. For minor ailments, a local pharmacy may be able to help.
What local pharmacy or support numbers are useful?
The practice lists several local contacts, including patient transport 0300 123 1236, podiatry 01382 647461, Substance Misuse Service 01382 632542, MacMillan Nurses 01382 423182 and Ninewells Hospital 01382 660111.
Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, NHS 24 or Westgate Medical Practice. This guide is for general patient information only. Opening hours, appointment routes, prescription rules, online-service availability, registration status, staff names, clinic routes, self-referral services, useful numbers and travel-health details can change. Always confirm important details with the official practice website, NHS 24, NHS inform or the surgery before relying on them.
Westgate Medical Practice
Call surgery