Manor Medical Practice: NHS GP appointments, hours, prescriptions and patient help
Manor Medical Practice is an NHS GP practice in Stockport with sites at Offerton Health Centre and Hillgate Surgery. This practical guide explains appointment booking, same-day urgent help, phone hours, extended access, repeat prescriptions, online access, test results, fit notes, home visits, Pharmacy First, parking, bus routes, CQC rating and what to do when the surgery is closed.
Use this number for: urgent same-day medical questions, routine appointment booking, nurse appointments, prescription queries, test results, home-visit requests, online access questions, registration support, chaperone requests, access needs or if you are unsure whether to use GP, Pharmacy First, NHS 111 or 999.
Manor Medical Practice
Offerton Health Centre
10 Offerton Lane
Offerton, Stockport
SK2 5AR
The same central number is used for both Offerton Health Centre and Hillgate Surgery. Check your appointment confirmation before travelling because the practice has two sites.
Open directionsGoogle and Bing search-intent map for Manor Medical Practice
People searching this practice usually want a next action, not a generic description. Common searches include “Manor Medical Practice appointments,” “Offerton Health Centre,” “Hillgate Surgery,” “phone number,” “opening times,” “repeat prescriptions,” “NHS App,” “online access,” “doctors,” “test results,” “fit note,” “home visits,” “Pharmacy First,” “CQC rating” and “Manor Medical Practice Stockport.” This guide covers the intent behind each search.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Manor Medical Practice appointments | How to book routine care, what happens for urgent same-day problems, and whether online booking is available. | Use appointments section |
| Offerton Health Centre | Address, route, access, bus route and whether this is the main surgery. | Use sites section |
| Hillgate Surgery | Branch address, site confusion, evening access and transport notes. | Use sites section |
| Repeat prescriptions | How to order, when to order, online routes and the 48-hour working-day rule. | Use prescriptions section |
| Online access / NHS App | Book, view or cancel appointments; order regular medication; view records, immunisations and allergies. | Use online access section |
| Test results | Who can give results and what to do if symptoms continue. | Use results section |
| Fit note | Whether self-certification is enough and when a GP fit note may be needed. | Use fit note section |
| CQC rating | Official inspection status and how to read ratings alongside patient reviews. | Use reviews section |
Unique patient decision hub: choose the right Manor route in 60 seconds
Use this quick guide before calling, travelling to Offerton, going to Hillgate, ordering medicine or waiting for the wrong service.
I need urgent GP help today
Call the practice on 0161 983 9166 during phone hours. Reception may ask brief questions because the practice uses an acute illness appointment system for urgent medical issues.
I need a routine GP or nurse appointment
Book by phone, in person or online if you are registered for online services. Routine GP, nurse and HCA extended hours vary by site and day.
I need repeat medicine
Use online services, NHS App, written request or practice prescription route. Allow 48 hours excluding weekends and bank holidays where the request is due and safe.
I need minor illness help
Pharmacy First may help with seven common conditions, including sore throat, sinusitis, impetigo, shingles and some uncomplicated UTIs, subject to age criteria.
I need a home visit
Call before 10am if possible. Home visits are for patients who are housebound or too ill to attend, not for transport difficulty alone.
The surgery is closed
Call NHS 111 for urgent non-emergency help. Call 999 for life-threatening symptoms such as chest pain or severe shortness of breath.
Manor Medical Practice sites: Offerton Health Centre and Hillgate Surgery
Manor Medical Practice works from two Stockport sites. The central number is the same for both, but the site you attend matters for appointments, transport, parking, access and timing.
| Site | Address | Patient note |
|---|---|---|
| Offerton Health Centre | 10 Offerton Lane, Offerton, Stockport, SK2 5AR | Main NHS profile and CQC address. Official contact page lists bus route 314. |
| Hillgate Surgery | 56 Higher Hillgate, Stockport, SK1 3PZ | Branch site. Official contact page says use 192 bus and alight at Longshut Lane. |
| Central number | 0161 983 9166 | One number is used for both sites. Do not call old directory numbers first. |
| Appointment location | Check text, online booking or reception confirmation | Do not assume your appointment is at Offerton if you are told Hillgate, or the other way round. |
Manor Medical Practice opening hours, phone hours and monthly closure
The official opening-times page lists both premises as open Monday to Friday from 8am to 7pm. The official contact page also displays 7:30am to 7pm weekday opening. Phone lines are listed as manned between 8am and 6pm Monday to Friday. The practice closes at 1pm on the fourth Wednesday of each month for clinical meetings and reopens Thursday morning at 8am.
| Access type | Official listed information | Patient tip |
|---|---|---|
| Premises | Monday to Friday, 8am to 7pm | Check live updates before travelling because hours can change. |
| Contact page display | Monday to Friday, 7:30am to 7pm | Early appointments may be routine extended-access slots, not full phone access. |
| Telephone lines | Monday to Friday, 8am to 6pm | Call earlier for urgent same-day problems. |
| Duty doctor | Until 6pm Monday to Friday for urgent medical queries | Say clearly if the issue cannot wait. |
| Fourth Wednesday | Practice closes at 1pm for clinical meetings | Calls are diverted for urgent out-of-hours support during closure. |
| Weekend | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
How to book Manor Medical Practice appointments
The official appointment page says patients can make an appointment by telephone, calling in at the practice, or using the online appointment booking service after registering for online access. For urgent or same-day issues, the practice operates an acute illness appointment system run by specially trained nurses and doctors.
Use 999 for chest pain, stroke signs, severe breathing trouble, collapse, serious injury or someone not responding.
Reception may ask a small number of questions so your request can be directed to the right clinician.
Online booking requires registration details from reception first.
Some issues may be better handled by a nurse, nurse practitioner, HCA, pharmacist, physiotherapist, community service or Pharmacy First.
Stockport 7-day access appointments can be booked through the practice up to 2 weeks ahead, subject to availability.
Cancel by phone, online if possible, or by replying CANCEL to the appointment reminder text if that option is offered.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Manor Medical Practice. I need help because [one clear sentence]. Is this urgent same-day, routine GP, nurse, Pharmacy First, online access or NHS 111?
Before you call or book: practical checklist
A clear first request helps the receptionist and clinician route you safely. It can also prevent wasted appointments and missed callbacks.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can attend [Offerton / Hillgate] and need advice on the safest next step.
Online access, NHS App and booking online
The official online access page says patient online access can allow patients to book, view and cancel appointments, order regular medication and view immunisations and allergies. To use the online appointment booking service, the appointment page says patients need to ask reception for personal registration details.
NHS App
Use the NHS App where enabled to check symptoms, book appointments, order repeat prescriptions, view GP medical records and manage NHS services.
Online booking
Ask reception for your personal registration details before using the online booking service.
Medication requests
Online access can help order regular medication and reduce phone pressure.
Proxy access
If you manage care for someone else, ask the practice what proxy-access form and identity checks are needed.
Doctors, nurses and wider practice team
The official team page explains that receptionists are an important first contact and help direct patients to the right person depending on the health issue or query. CQC inspection information describes the practice as having GP partners, salaried GPs, practice nurses, nurse practitioners, an assistant practitioner, a healthcare assistant, a practice manager and reception/administration staff.
| Team member type | What they may help with | Patient tip |
|---|---|---|
| GPs | Diagnosis, complex problems, medication decisions, referrals and ongoing care. | Ask for continuity if a clinician already knows your issue. |
| Advanced/nurse practitioners | Urgent acute illness, minor illness, reviews and clinical advice depending on training. | They may be the right clinician for same-day problems. |
| Practice nurses | Long-term condition reviews, immunisations, screening, dressings and planned care. | Ask whether your issue needs nurse or GP booking. |
| Healthcare assistant | Checks, monitoring and routine healthcare support. | Extended early appointments may be available at Hillgate. |
| Reception team | Appointments, repeat prescription queries, results, records, navigation and admin. | They ask questions because clinicians have asked them to direct care safely. |
Manor Medical Practice repeat prescriptions
The official prescription information says repeat prescriptions must be ordered 48 hours in advance of being due, and repeat prescriptions can normally be available within 2 working days if they are due, excluding weekends and bank holidays after 4pm. Requests should be made online, in person or in writing, depending on current practice instructions. Always check the latest official prescription page before ordering because the practice has also published updates about ordering prescriptions online.
NHS App
Use the NHS App where enabled to request repeat medication and manage your nominated pharmacy.
Online services
Online access can reduce errors and phone pressure for regular medication requests.
Written request
If you are not using online tools, write medicine names clearly and use the official practice route.
Pharmacy check
After the GP processing time, check with your pharmacy before making a special journey.
| Prescription issue | What it means | Practical next step |
|---|---|---|
| Nearly out of medicine | Two working days may not include weekends or bank holidays. | Order early and say clearly if you are close to running out of essential medicine. |
| Medicine not showing online | It may not be on repeat, may be too early, or may need review. | Use the practice medication query route and give the medicine name, strength and reason. |
| Pharmacy says nothing is ready | The prescription may still be processing, waiting for review, or sent elsewhere. | Check online status, nominated pharmacy and practice route. |
| Medication review due | Repeat medicine may need safety checks. | Book the requested review quickly to avoid delays. |
| Emergency supply when closed | The GP surgery may not be available. | Ask NHS 111 or a pharmacist for emergency supply advice. |
Helpful NHS App video for prescriptions and online services
This NHS App video is useful if you want to understand how digital NHS access can help with appointments, prescriptions and records. Always follow Manor Medical Practice’s own current instructions for online access and repeat prescriptions.
Test results and reception questions
The official team information says receptionists can provide basic information on services and results and direct patients to the right person depending on the issue. For safety and confidentiality, results may not always be given to someone else unless proper consent or proxy access is recorded.
| Result question | Best route | Why it matters |
|---|---|---|
| GP-ordered result | Contact the practice or check online access if available. | Reception may give basic result information or route you to a clinician. |
| Hospital-ordered result | Ask the hospital clinic or department first. | Hospital teams may receive and manage their own requested results. |
| Symptoms continue despite normal result | Book or request further advice. | A normal result does not always mean symptoms should be ignored. |
| Someone else asks for your result | Consent or proxy access may be needed. | Medical confidentiality rules protect your information. |
Sick notes, fit notes and work paperwork
The official sick/fit note guidance says you do not require a doctor’s sickness certificate for illness lasting seven days or less, though your employer may ask you to complete a self-certification form. If you are sick for more than seven days, your employer can ask for medical evidence such as a Statement of Fitness for Work.
7 days or less
Use employer self-certification. You usually do not need a GP fit note.
More than 7 days
Your employer may ask for medical evidence. Use the practice’s official sick-note route.
Other evidence
The official guidance notes an employer may decide whether non-GP evidence, such as from a dentist, is acceptable.
Return-to-work support
A fit note can explain how your condition affects work and may help with a safe return plan.
Home visits: when to request one
The official appointments page asks patients who need a home visit to call reception before 10am where possible. Home visits are for patients who are housebound or too ill to visit the practice. The GP decides whether the medical condition requires a home visit and how urgently it is needed.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound or too ill to attend | Call before 10am where possible | Give clear details so the doctor can prioritise safely. |
| Transport problem only | Usually not a home visit reason | The practice says a patient is not housebound if they can leave home with minimal assistance. |
| Community nurse need | May require GP referral | Community nurses may visit at home if referred. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit in a life-threatening emergency. |
Pharmacy First: when a pharmacy may be quicker than GP
The appointment page explains that Pharmacy First can provide prescription-only treatment for seven common conditions without needing to see a GP, where clinically appropriate and within age criteria. This can save a GP appointment and may be faster for simple minor illness.
| Condition | Official age range shown | Patient tip |
|---|---|---|
| Acute otitis media | 1 to 17 years | For ear pain in children, ask whether pharmacy can help or whether urgent GP/111 is needed. |
| Impetigo | 1 year and over | Ask pharmacy early because it can spread. |
| Infected insect bites | 1 year and over | Seek urgent help if there is spreading redness, fever or severe allergy signs. |
| Shingles | 18 years and over | Prompt advice matters because antiviral timing can be important. |
| Sinusitis | 12 years and over | Pharmacy can advise whether symptoms fit the pathway. |
| Sore throat | 5 years and over | Ask pharmacy if symptoms are not severe or dangerous. |
| Uncomplicated UTI | Women 16–64 years | Use urgent care if pregnant, male, very unwell, back pain, fever or blood in urine. |
Services patients often need at Manor Medical Practice
Manor Medical Practice provides general NHS primary care and routes to wider local services. Exact appointment availability depends on clinical need, site, staffing and local pathways.
Parking, buses, disabled access and arrival tips
The official contact page says Manor Medical Practice has wheelchair access and automatic doors at Offerton and wheelchair access at Hillgate. It also lists Offerton Health Centre bus route 314 and Hillgate Surgery access by the 192 bus, alighting at Longshut Lane.
| Travel need | Official/practical detail | Patient tip |
|---|---|---|
| Offerton bus route | Bus route 314 is listed for Offerton Health Centre | Check live TfGM times before travelling. |
| Hillgate bus route | 192 bus, alight at Longshut Lane and walk to Higher Hillgate | Check the exact walking route if mobility is limited. |
| Wheelchair access | Wheelchair access at Offerton and Hillgate; automatic doors at Offerton | Call ahead if you need extra arrival support. |
| Appointment site | Two locations share one phone number | Confirm Offerton or Hillgate before travelling. |
| Late arrival | Phone reception as soon as possible | Short clinical appointments may not be able to run late safely. |
Manor Medical Practice Stockport vs other Manor surgeries
There are several similarly named GP surgeries in England, including Manor Practice, The Manor Surgery, Manor Park Medical Practice and a different Manor Medical Practice in Bradford. This article is about the Stockport practice with Offerton Health Centre and Hillgate Surgery sites.
CQC rating, reviews and patient feedback
CQC lists Manor Medical Practice at Offerton Health Centre as Overall Good. It also lists Safe, Effective, Caring, Responsive and Well-led as Good. Reviews on public sites can vary, especially around phone access, demand and appointment pressure, so read recent patterns alongside official CQC information and the practice’s own feedback routes.
CQC inspected quality
CQC lists the practice as Good overall and Good across the main inspection areas.
Latest review note
CQC says it reviewed information and data in July 2023 and did not find evidence needing reassessment at that stage.
Read reviews carefully
Look for recent repeated themes rather than one very old or emotional review.
Need a formal reply?
Use the practice complaint route or official NHS/CQC feedback routes rather than only posting a public review.
Manor Medical Practice map and directions
Main address: Manor Medical Practice, Offerton Health Centre, 10 Offerton Lane, Offerton, Stockport, SK2 5AR. Use the map for planning only. Confirm whether your appointment is at Offerton or Hillgate before travelling.
Offerton address
Offerton Health Centre, 10 Offerton Lane, Offerton, Stockport, SK2 5AR.
Hillgate address
Hillgate Surgery, 56 Higher Hillgate, Stockport, SK1 3PZ.
Before travelling
Check site, time, clinician type, parking, access needs, medicine list, forms and any hospital letters.
If collecting medicine
Check whether the prescription has reached your nominated pharmacy before making a special trip.
What to do when Manor Medical Practice is closed
The official opening-times page says if an urgent medical concern cannot wait until the surgery reopens, you can call the usual surgery number and be connected to NHS 111, or call 111 directly. In a life-threatening emergency, call 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and the practice is closed. |
| Minor illness | Local pharmacy or Pharmacy First where suitable | Sore throat, sinusitis, impetigo, insect bite, shingles and some UTIs may fit pharmacy routes. |
| Emergency prescription supply | NHS 111 or a pharmacist | If you are out of essential medication and the practice is closed. |
| Mental health crisis | NHS 111, local crisis support, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated seriously. |
Official source check and reference notes
Official sources checked before writing: Manor Medical Practice official website, official contact page, opening-times page, appointments page, online access page, prescription page, 7-day primary care access page, sick/fit note page, meet-the-team page, NHS.uk profiles for Offerton and Hillgate, CQC profile and NHS 111.
Official links: official Manor Medical Practice website · official NHS profile for Offerton · official NHS profile for Hillgate · official contact page · official opening times page · official appointments page · official prescriptions page · official online access page · official sick fit notes page · official meet the team page · official CQC profile · NHS 111 online
Why this page is built this way: real users search appointments, phone number, opening hours, Offerton, Hillgate, repeat prescriptions, online access, test results, fit notes, home visits, Pharmacy First, CQC rating and Stockport travel details. This guide answers those practical intents in one place and links to official sources for final verification.