Derwent Valley Medical Practice: NHS GP appointments, Rapid Health, hours, prescriptions and patient help
Derwent Valley Medical Practice is an NHS GP surgery in Derby with St Mark’s Road in Chaddesden and Sitwell Street in Spondon. This practical guide explains Rapid Health appointment triage, phone numbers, opening hours, enhanced access, repeat prescriptions, Medicine Order Line, SystmOnline, NHS App, test results, fit notes, registration, access, complaints, CQC rating and what to do when the surgery is closed.
Address: 20 St Marks Road, Derby, DE21 6AT.
Use this number for: St Mark’s Road appointment access, Rapid Health help, reception questions, registration, test results, fit-note queries, access needs and general GP surgery support.
Address: 81 Sitwell Street, Spondon, Derby, DE21 7FH.
Use this number for: Spondon branch questions, appointment location checks, reception help, registration queries, test result access, fit-note help and site-specific information.
Google and Bing search-intent map for Derwent Valley Medical Practice
Patients usually search more than the practice name. Common intent includes “Derwent Valley Medical Practice appointments”, “Rapid Health”, “repeat prescriptions”, “Medicine Order Line”, “SystmOnline”, “NHS App”, “St Mark’s Road”, “Sitwell Street”, “Spondon”, “opening times”, “test results”, “sick note”, “register with the surgery”, “CQC rating” and “Derwent Valley Medical Centre”. This guide answers the real need behind those searches instead of using keywords as a simple list.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Derwent Valley Medical Practice appointments | How to request urgent, routine, phone or face-to-face help. | Use appointments section |
| Rapid Health | Online triage form, how reception can help and what it cannot book. | Use Rapid Health section |
| Repeat prescriptions | NHS App, SystmOnline, Medicine Order Line, nominated pharmacy and 48-hour timing. | Use prescriptions section |
| Medicine Order Line | Dedicated repeat prescription phone line and email callback route. | Use MOL section |
| St Mark’s Road / Sitwell Street | Which site to attend, phone number, address and opening pattern. | Use sites section |
| Test results | Whether reception can tell results, when the surgery contacts you, and online result routes. | Use results section |
| Sick note | Self-certification for 7 days or less and fit note request route after 7 days. | Use fit-note section |
| Derwent Valley Medical Centre | Users may confuse the Derby GP practice with other services or locations. | Use disambiguation section |
Unique patient decision hub: choose the right Derwent Valley route in 60 seconds
This is the practical part patients can reuse each time they need the surgery. Start with your situation, then follow the safest route before calling, completing Rapid Health, or travelling to either site.
I need help today
If it is life-threatening, call 999. If the surgery is open and it is GP-suitable, use Rapid Health or phone reception so they can complete the form with you. If the practice is closed and it is urgent but not life-threatening, use NHS 111.
I need a routine appointment
Use Rapid Health during opening times. The system asks questions and, depending on availability and urgency, may offer a clinician, date and time.
I need repeat medicine
Use NHS App, NHS account, SystmOnline or Medicine Order Line. The surgery says it does not take repeat prescription requests over the phone or email.
I need nursing care
Rapid Health cannot arrange nursing appointments such as blood tests, cervical screening, wound care, vaccinations, injections, NHS health checks and long-term condition reviews. Contact the surgery route for these.
I need a home visit
Rapid Health is not for home visits. Try to call before 10:30am. Home visits are only for patients who are genuinely housebound or clinically unable to travel.
I need an interpreter or BSL
Rapid Health is not the right route for interpreter or British Sign Language service needs. Phone or speak to reception so the right support can be arranged.
Derwent Valley Medical Practice sites: St Mark’s Road and Sitwell Street
Derwent Valley Medical Practice operates across two Derby sites. The NHS and CQC-listed site is St Mark’s Road in Chaddesden, and the practice website also lists Sitwell Street in Spondon. Always check which site your appointment is for before travelling.
| Site | Address and phone | Patient note |
|---|---|---|
| St Mark’s Road | 20 St Marks Road, Derby, DE21 6AT 01332 224588 | Main NHS/CQC-listed site. Tuesday has later listed access until 8pm, but phones/reception are not available during enhanced access. |
| Sitwell Street | 81 Sitwell Street, Spondon, Derby, DE21 7FH 01332 673905 | Spondon branch. Thursday has later listed access until 8pm, but phones/reception are not available during enhanced access. |
| Which site should I attend? | Check appointment message, call route or reception advice. | Do not assume you can attend either site for every appointment type. |
| Accessibility | Both sites list parking, disabled parking, ground-floor disabled toilet facilities and wheelchair-friendly access. | Ask reception if you need extra time, wheelchair support, private space or carer support. |
Opening times and enhanced access
The official opening-times page lists St Mark’s Road and Sitwell Street with different late-evening days. Standard Saturday and Sunday access is closed, though the practice says it may open occasionally on Saturday. Enhanced access appointments are pre-booked; phones and reception service are not available during those times.
| Day | St Mark’s Road | Sitwell Street |
|---|---|---|
| Monday | 8am to 6:30pm | 8am to 6:30pm |
| Tuesday | 8am to 8pm | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm | 8am to 6:30pm |
| Thursday | 8am to 6:30pm | 8am to 8pm |
| Friday | 8am to 6:30pm | 8am to 6:30pm |
| Saturday | Closed / occasional Saturday opening | Closed / occasional Saturday opening |
| Sunday | Closed | Closed |
How to request a Derwent Valley Medical Practice appointment
The official appointments page uses Rapid Health for both urgent same-day and routine appointment requests. You can use the online link yourself, telephone reception so staff complete the form with you, or ask at the practice for help using the form or waiting-room tablet. Completing the form online yourself is described as the fastest method.
Use 999 for life-threatening symptoms. Do not wait for Rapid Health if someone is seriously ill or injured.
The system asks questions and offers an appointment route based on the problem and urgency.
Call St Mark’s Road on 01332 224588 or Sitwell Street on 01332 673905. Reception can complete the Rapid Health form with you.
The official page says staff can help complete the form or you can use the waiting-room tablet.
For phone appointments, the clinician may call during a broad session window. If you miss the call, the appointment may be missed.
Rapid Health is not used for nursing appointments such as blood tests, cervical screening, wound care, vaccinations, injections and long-term condition annual reviews.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Derwent Valley Medical Practice. I need help because [one clear sentence]. I cannot use Rapid Health / I need advice today / I am unsure which site to attend. Can you help complete the triage form or tell me the safest next step?
Rapid Health: what it can and cannot do
Rapid Health is the practice’s online triage system. It asks questions and then offers an appointment or route appropriate for your problem. The official page says phone, face-to-face and routine/urgent appointments are accessed through the same system.
| Need | Can Rapid Health help? | What to do |
|---|---|---|
| Urgent GP problem today | Yes, during opening times. | Complete the online form or call reception for help. |
| Routine GP appointment | Yes, during opening times. | Complete the form and follow offered appointment options. |
| Phone appointment | Yes, where suitable. | Keep your phone available during the session window. |
| Home visit | No. | Call before 10:30am where possible if genuinely housebound or clinically unable to travel. |
| Interpreter or BSL need | No. | Phone or speak to reception so the right support can be arranged. |
| Nursing appointment | No. | Phone or use the surgery route for blood tests, cervical screening, wound care, vaccinations and injections. |
| Medication review | No. | Use the medication/review route advised by the surgery. |
Before you submit Rapid Health or call: practical checklist
A clear request helps the triage system and reception team route you correctly. This is especially useful for older patients, carers, parents, people with several medicines and anyone who gets nervous on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can attend [St Mark’s Road / Sitwell Street] if needed and I am available on [phone number].
SystmOnline, NHS App and online services login
The practice links to SystmOnline and online services. The official online-services registration page says you can register if you are registered at the surgery. It asks for name, date of birth, sex, postcode, email, phone number, and may ask for photographic identification and proof of address.
SystmOnline
Use the official SystmOnline route for online services, repeat prescriptions and test results where your account has access.
NHS App
NHS App can help with prescriptions, GP record access, NHS number and other NHS services where enabled.
Registration checks
The online-services registration page may ask for photographic ID and proof of address.
Login safety
Do not share NHS login passwords, SystmOnline details or security codes with unofficial websites or callers.
Derwent Valley Medical Practice repeat prescriptions
The official prescriptions page says the easiest repeat prescription routes are NHS account/NHS App and SystmOnline. It also says the surgery does not take repeat prescription requests over the phone or email. Most routine repeat medication should be requested early, because the practice handles a high volume of prescription requests.
NHS account or NHS App
Use your NHS account or NHS App to view repeat medicines and choose what you need.
SystmOnline
Use SystmOnline if you are registered for GP online services and your medicine appears on your repeat list.
Medicine Order Line
Use the Medicine Order Line if that is the best route for you. It is a dedicated repeat prescription ordering service.
Nominated pharmacy
You need to choose a pharmacy to collect your prescription. You can change your nominated pharmacy in the app, online or at a pharmacy.
| Prescription situation | What it usually means | Practical next step |
|---|---|---|
| Routine repeat medicine | Medicine appears on your repeat list. | Use NHS App/NHS account, SystmOnline or the MOL route. |
| Medicine not showing online | It may not be on repeat, may be due for review, or may need a clinician check. | Use the official prescription query route rather than guessing. |
| Pharmacy says it is not ready | Request may still be processing, may be sent elsewhere, or may need review. | Check app/SystmOnline status and nominated pharmacy first. |
| Running out soon | Practice and pharmacy both need processing time. | Do not wait until the last tablet. Tell the pharmacy or surgery clearly if it is essential medicine. |
| Someone collecting for you | The official page says details may be required at the surgery for security. | Make sure the collector has your full name, address and date of birth if collecting from the surgery. |
Medicine Order Line: when to use it
The official prescriptions page lists the Medicines Order Line as a repeat prescription option. It says patients can contact the Medicines Order Line on 01158 550 260, Monday to Friday, 8am to 4pm. It also says you can email your name, date of birth, GP surgery and phone number to the MOL email route, and an operator will call back within 48 hours to process the request.
| MOL detail | Information | Patient tip |
|---|---|---|
| Phone | 01158 550 260 | Use during the listed weekday MOL hours. |
| Listed hours | Monday to Friday, 8am to 4pm | Avoid leaving medicine requests until Friday afternoon. |
| Email callback route | ddccg.southmolonlinerequests@nhs.net | Include your name, date of birth, GP surgery and phone number as the official page instructs. |
| Callback timing | Operator call-back within 48 hours | Keep your phone nearby and answer unknown numbers if expecting a call. |
Pharmacy, nominated chemist and minor illness advice
Most prescriptions are now handled electronically and collected through a nominated pharmacy. Pharmacies can also help with many minor illnesses and medicine questions. Pharmacy opening hours are separate from GP surgery opening hours, so check the pharmacy before travelling.
| Need | Best route | Why it helps |
|---|---|---|
| Nominated pharmacy | Choose or update through NHS App, SystmOnline or your pharmacy. | It helps your prescription go to the right place. |
| Minor illness | Ask a pharmacist first where suitable. | Can be quicker than a GP appointment for coughs, colds, sore throat, minor rash and medicine advice. |
| Medicine side effects | Ask a pharmacist or use GP route if serious or ongoing. | Pharmacists understand common medicine interactions and collection issues. |
| Pharmacy opening hours | Use NHS Find a Pharmacy. | Pharmacy hours may differ from surgery hours and bank holidays can affect opening. |
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand how digital NHS access can help with prescriptions, records and NHS services. Always follow Derwent Valley Medical Practice’s own instructions for Rapid Health, SystmOnline, repeat prescriptions and test results.
Test results: what happens after your test
The official test-results page says the doctor will advise follow-up action and how results will be received. If no further action is required, the practice says it will not contact you. If results need further action, the surgery will contact you. Reception may say a result is normal if the doctor has marked it that way, but reception staff do not interpret results.
GP-ordered tests and hospital-ordered tests often have different follow-up routes.
Results should be reviewed before they are shared or visible online.
The official page says reviewed results can be viewed in NHS account/NHS App or SystmOnline.
Reception may report a normal result if marked by a doctor, but medical interpretation comes from a clinician.
If you want to talk about results, use the official test-results request form and someone will be in touch.
Sick notes, fit notes and self-certification
The official sick-note page says that if you have been off sick for 7 days or less, your employer should not ask for medical evidence from the GP. Instead, you can self-certify. If you have been off sick for more than 7 days or need an existing GP fit note extended, use the official sick note request route.
7 days or less
Use self-certification. Your employer should not ask for GP medical evidence for this period.
More than 7 days
Use the official sick note request route if you need GP certification or an extension.
Fit note extension
The official page mentions requests where you already have a GP sick note that needs extending.
Hospital treatment
If a hospital treated you, ask the hospital team whether they should provide evidence or discharge paperwork.
Home visits: when to request one
The official appointment page says Rapid Health cannot be used to arrange home visits. It says to try to call before 10:30am, and home visits are only available if you are genuinely housebound or clinically unable to travel.
| Situation | Likely route | Important note |
|---|---|---|
| Genuinely housebound | Phone before 10:30am where possible | Explain why the patient cannot travel safely. |
| Clinically unable to travel | Ask for triage | Give symptoms, mobility limits and carer details. |
| Transport difficulty only | Usually not enough for a home visit | Ask about alternative appointment or transport support. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
Register with Derwent Valley Medical Practice as a new patient
NHS.uk lists Derwent Valley Medical Practice as currently accepting new patients. The official registration page says to check the catchment area before filling out a form, and then complete the online new patient registration form. It is helpful to have your NHS number, but you can also use NHS tools to find it.
Use the official registration page before spending time on forms.
Use the practice’s online registration route instead of unofficial directory pages.
The official page says it is helpful to have your NHS number.
Repeat medicines and records can take time to settle after registration.
If you live near Spondon or Chaddesden, ask which site is most practical for your appointment and access needs.
Parking, disabled access, private space, prams and assistance dogs
The official contact page says both sites have car parking, disabled parking, disabled access to clinical areas, a wheelchair available through reception, disabled toilet facilities on the ground floor, a room for nappy changing, a private room on request, and comfortable waiting areas. It also says assistance dogs are welcome.
Parking
Both sites list car parking and disabled parking. Allow extra time during busy clinic periods.
Wheelchair support
A wheelchair is available through reception for patients who have difficulty walking.
Assistance dogs
All dogs except assistance dogs should stay outside. Assistance dogs are welcome.
Private space
The official page says a room to discuss private matters may be available on request.
Hello, I have an appointment or request with Derwent Valley Medical Practice. I need help with [wheelchair access / interpreter / BSL / private space / carer support / assistance dog]. Can this be added before I attend?
Reviews, CQC rating and Friends and Family Test
CQC rates Derwent Valley Medical Practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good. The official website also links to the NHS Friends and Family Test and feedback routes. Use reviews carefully: old comments may not reflect the current Rapid Health system, two-site access, staffing or prescription process.
CQC inspected quality
CQC lists the practice as Overall Good and Good in all five key question areas.
Friends and Family Test
The practice links to the Friends and Family Test as one way to provide feedback.
Check recent patterns
Look for recent feedback about appointment access, Rapid Health, phone access, prescription timing and both sites.
Read fairly
One old review may not reflect current systems, but repeated recent themes are useful.
Feedback and complaints: how to write a useful complaint
The official complaints page says many problems can be sorted out quickly at the time they arise, but formal complaints should preferably be made in writing as soon as possible. It says the normal complaint period is 12 months from the event or 12 months from when the issue came to the complainant’s notice. Complaints about someone else need written patient consent.
If something can be corrected at the time, ask the staff member or reception team first.
Include date, time, site, what happened, who was involved if known, and what outcome you want.
Complaints can be sent in writing to St Mark’s Road or Sitwell Street as listed on the official page.
The official page says written consent is required if you are complaining on behalf of another patient.
Derwent Valley Medical Practice vs Derwent Valley Medical Centre
Search results can confuse users because similar names exist. This page is about Derwent Valley Medical Practice, NHS GP Surgery in Derby, with sites at St Mark’s Road and Sitwell Street. It is not the Australian Derwent Valley Medical Centre in New Norfolk, Tasmania, and it is not Derwent Medical Centre in Derby city centre.
Derwent Valley Medical Practice map and directions
Use the map for planning only. Confirm the exact site, appointment time and access needs before leaving home.
St Mark’s Road map
Address: 20 St Marks Road, Derby, DE21 6AT.
Sitwell Street map
Address: 81 Sitwell Street, Spondon, Derby, DE21 7FH.
Before travelling
Check the exact site, appointment type, time, access needs and whether you need medicine packets, letters, samples or forms.
If you are late
Call the site as soon as possible. Some nurse, blood test, vaccination and time-limited clinics may not be able to run late safely.
What to do when Derwent Valley Medical Practice is closed
The official opening-times and contact pages say to use NHS 111 online or call 111 if you need medical help when the surgery is closed. Call 999 in a medical or mental health emergency when someone is seriously ill or injured and their life is at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Child under 5 | Call 111 | The official page says NHS 111 online is for people aged 5 and over. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, aches and pains, medicine side effects. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Derwent Valley Medical Practice official website, contact and opening-hours details, appointments and Rapid Health guidance, prescriptions and Medicine Order Line guidance, online services registration, test results, sick notes, new patient registration, feedback and complaints, accessibility information and CQC.
Official links: official NHS profile · official practice website · official contact page · official opening times · official appointments page · official Rapid Health form · official prescriptions page · official test results page · official sick note page · official registration page · official complaints page · official CQC profile · NHS 111 online
Why this page is built this way: real users search phone numbers, Rapid Health, opening times, appointments, St Mark’s Road, Sitwell Street, Spondon, repeat prescriptions, Medicine Order Line, SystmOnline, NHS App, test results, sick notes, registration, access, reviews and CQC. This guide answers those intents in one place while still sending users to official sources for final confirmation.