Crown Medical Practice: NHS GP appointments, Anima, hours, prescriptions and patient help
Crown Medical Practice is an NHS GP practice in Tamworth with sites at Tamworth Health Centre and Stonydelph Health Centre. This practical guide explains appointments, Anima online requests, opening hours, phone access, repeat prescriptions, nominated pharmacy, NHS App, Patient Access, test results, sick notes, new patient registration, out-of-area rules, CQC rating, complaints and what to do when the surgery is closed.
Use this number for: urgent same-day queries, Anima support, nurse appointments, cancelling or changing appointments, test-result questions, prescription problems, registration questions, access needs, interpreter needs, complaints route questions, or if online services are difficult.
Crown Medical Practice
Tamworth Health Centre
Upper Gungate
Tamworth
B79 7EA
The official site also lists Stonydelph Health Centre, Ellerbeck, Stonydelph, Tamworth, B77 4JA. Always check which site your appointment is at before travelling.
Open directionsGoogle and Bing search-intent map for Crown Medical Practice
Patients usually search more than the practice name. Common intent around this topic includes “Crown Medical Practice appointments”, “Crown Medical Practice Tamworth”, “Stonydelph Health Centre”, “Tamworth Health Centre”, “Anima”, “repeat prescriptions”, “phone number”, “opening times”, “Patient Access”, “NHS App”, “test results”, “sick note”, “new patient registration”, “complaints” and “CQC rating”. This guide explains the real patient problem behind each search.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Crown Medical Practice appointments | How to request routine help, urgent help, nurse appointments, cancellation or online booking. | Use appointments section |
| Anima Crown Medical Practice | Online triage for GP, nurse or healthcare professional requests. | Use Anima section |
| Repeat prescriptions | How to order, how long collection takes, and how to nominate a pharmacy. | Use prescriptions section |
| Tamworth Health Centre / Stonydelph | Which site to attend and what address to use for maps. | Use sites section |
| Patient Access / NHS App | Online appointment management, prescriptions and test results. | Use login section |
| Test results | How to view reviewed results and when the practice will contact you. | Use results section |
| Sick note / fit note | Self-certification under 7 days or GP fit note after more than 7 days. | Use sick note section |
| Complaints / reviews | How to give feedback, make a complaint, or check CQC. | Use complaints section |
Unique patient decision hub: choose the right Crown route in 60 seconds
This section is designed as a reusable patient tool. Start with your situation, then follow the safest route before calling, submitting Anima, using Patient Access, ordering medication, or travelling to a site.
I need urgent medical help today
If symptoms are life-threatening, call 999. If urgent but not life-threatening and the practice is closed, use NHS 111. If the practice is open, phone the surgery or submit the correct Anima request based on urgency.
I want a routine GP appointment
Use Anima, NHS account/NHS App, Patient Access, or phone the surgery during opening times. The practice uses your answers to choose the right clinician.
I need a nurse appointment
The official appointments page says nurse appointments should be booked by calling the surgery on 01827 315 355.
I need repeat medication
Use Anima, NHS account/NHS App, or Patient Access. The official page says prescriptions can usually be collected 3 working days after ordering.
I need test results
If results show you need more tests or treatment, the practice says it will contact you. After doctor review, results may be available in NHS account, Patient Access, or by phone.
I need a sick note
If you have been off sick 7 days or less, self-certify. If more than 7 days, use Anima or phone the surgery.
Crown Medical Practice sites: Tamworth Health Centre and Stonydelph Health Centre
Crown Medical Practice lists two surgery sites. Both use the same reception number. Check your appointment confirmation before travelling, because you may need to attend a specific building.
| Site | Address | Phone |
|---|---|---|
| Tamworth Health Centre | Upper Gungate, Tamworth, B79 7EA | 01827 315 355 |
| Stonydelph Health Centre | Ellerbeck, Stonydelph, Tamworth, B77 4JA | 01827 315 355 |
Crown Medical Practice opening hours
The official opening-times page lists both Tamworth Health Centre and Stonydelph Health Centre as open Monday to Friday from 8am to 6:30pm and closed Saturday and Sunday. Opening times can change for bank holidays, training days or service updates, so check the official page before travelling.
| Day | Listed opening | Patient note |
|---|---|---|
| Monday | 8am to 6:30pm | Use Anima or phone early if you need help today. |
| Tuesday | 8am to 6:30pm | Good day for routine appointment, prescription, registration and admin questions. |
| Wednesday | 8am to 6:30pm | Keep your phone nearby after submitting online requests. |
| Thursday | 8am to 6:30pm | Order medication early if you need it before the weekend. |
| Friday | 8am to 6:30pm | Do not leave urgent prescription or admin questions until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
How to request an appointment at Crown Medical Practice
The official appointments page says all appointment requests now need to be submitted through Anima. It also says routine appointments can be requested using Anima, NHS account/NHS App, or Patient Access, and nurse appointments should be booked by calling 01827 315 355.
Call 999 for life-threatening symptoms. Do not wait for Anima, Patient Access or a routine call back.
Answer the questions clearly so the practice can choose the most suitable doctor, nurse or healthcare professional.
The official page lists Anima, NHS account/NHS App and Patient Access for routine appointment access.
Call 01827 315 355 and say the appointment type you need, such as nurse, screening, vaccination or review.
The official page asks patients to say if they need an interpreter, communication help, a preferred clinician, or a preferred appointment type.
Cancel through NHS account/NHS App where possible, or phone the surgery during opening times.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Crown Medical Practice. I need help because [one clear sentence]. I cannot use Anima / I need a nurse appointment / I need advice today. What is the safest next step?
Before you submit Anima or call: practical checklist
A clear request helps the practice route your problem safely. This is useful for older patients, parents, carers, people with several medicines, and anyone who finds phone calls stressful.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can attend [Tamworth Health Centre / Stonydelph Health Centre] if needed and I am available on [phone number].
Anima at Crown Medical Practice: what it means and when to use it
Anima is the online service Crown Medical Practice uses for appointment requests. The official appointments page says the practice uses your answers to choose the most suitable doctor, nurse or healthcare professional. This means the answer may be an appointment, advice, signposting to another service, or a request for more information.
Use it for GP requests
Use Anima when you need a GP or clinical team review and the problem is not a 999 emergency.
Answer clearly
Say the main problem first, when it started, what changed and what you are worried about.
Same-day review during core hours
The official page says non-urgent requests sent during core hours are reviewed the same day and actioned based on the information provided.
Do not use it for danger signs
Chest pain, stroke signs, collapse, severe breathing trouble or serious allergic reaction need 999.
NHS App, NHS account and Patient Access
Crown Medical Practice lists NHS account/NHS App and Patient Access as routes for routine appointments, screening tests, vaccinations, repeat prescriptions and test results. Use official links only, and do not share your login code or password with anyone who is not authorised to access your record.
NHS App / NHS account
Useful for managing some appointments, repeat prescriptions and test results where enabled.
Patient Access
Useful for some online GP services, including appointment and prescription functions where available.
Login safety
Never share passwords, NHS login codes or full medical details with unofficial websites, callers or messages.
Cannot log in?
Check your email, mobile number and NHS login first. If the issue is practice access, contact the surgery.
Helpful NHS App video for prescriptions, records and online access
This NHS App video is useful if you want to understand digital NHS access for prescriptions, records and NHS services. Always follow Crown Medical Practice’s own instructions for Anima, Patient Access and repeat prescriptions.
Crown Medical Practice repeat prescriptions
The official prescriptions page says the easiest ways to order repeat prescriptions are Anima, NHS account/NHS App and Patient Access. It also says prescriptions can usually be collected 3 working days after ordering. Order early before weekends, bank holidays, travel, or medication reviews.
Anima
Use the Anima route listed by the practice for repeat prescription requests where appropriate.
NHS account or NHS App
Order repeat medication digitally, check the medicine name and choose your nominated pharmacy.
Patient Access
Use Patient Access if that is your usual GP online system and repeat medication is enabled.
Allow 3 working days
The official page says prescriptions can usually be collected 3 working days after ordering.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing online | It may not be on repeat, may need review, or may need a GP/pharmacist check. | Use Anima or contact the practice with medicine name, dose and reason. |
| Pharmacy says nothing is ready | The request may still be processing or sent to another nominated pharmacy. | Check your nominated pharmacy and order route. |
| Medication review due | The official page says regular reviews may be needed for repeat medication. | Book or respond to review requests quickly so future medication is not delayed. |
| Old medicines at home | Old medicines should not be put in household bins or flushed. | Take them to the pharmacy or bring them to the surgery as advised by the practice. |
| Minor illness medicine | A pharmacist may advise on over-the-counter treatments. | Ask a pharmacy before using a GP appointment for common minor symptoms. |
Pharmacy, nominated pharmacy and minor illness help
The official prescription page explains that you need to choose a pharmacy to collect your prescription from, called nominating a pharmacy. It also says pharmacists can answer medicine questions and advise on minor illnesses such as coughs, colds, sore throats, tummy trouble, aches and pains.
| Need | Best route | Why it helps |
|---|---|---|
| Nominated pharmacy | Choose or change pharmacy through the app/website or at a pharmacy that accepts repeat prescriptions. | Your prescription goes to the right place. |
| Minor illness | Ask a pharmacist for coughs, colds, sore throat, tummy trouble, aches and pains. | May be faster than a GP appointment. |
| Medicine side effects | Ask a pharmacist first unless symptoms are severe. | Pharmacists are qualified medicine professionals. |
| Pharmacy opening hours | Use NHS Find a Pharmacy. | Pharmacy opening hours differ from GP opening hours. |
Test results and what to do next
The official test-results page says the practice will contact you if results show that you need more tests or treatment. Once a doctor has reviewed your results, you can view them through NHS account/NHS App, Patient Access, or by phoning 01827 315 355.
GP-ordered tests and hospital-ordered tests often follow different routes.
Results should be interpreted after a clinician has reviewed them.
Online access may let you view reviewed results securely.
The official page says you can phone 01827 315 355 and the practice will tell you what the results are.
If you feel worse while waiting, contact the practice, NHS 111 or 999 depending on severity.
Sick notes, fit notes and self-certification
The official sick-note page says if you have been off sick for more than 7 days, you can request a sick note using Anima or by phoning the surgery. If you have been off sick for 7 days or less, your employer should not ask for medical evidence and can ask you to self-certify.
7 days or less
Use self-certification. Your employer should not ask for GP medical evidence for this period.
More than 7 days
Use Anima or phone the surgery to request a sick note.
Give clear dates
Say when illness started, when you stopped work, and whether you are still unwell.
Hospital treatment
If hospital treated you, ask the hospital team whether they should issue paperwork or discharge evidence.
Register with Crown Medical Practice as a new patient
NHS.uk lists Crown Medical Practice as accepting new patients. The official registration page says patients can use the NHS online service to register with Crown Medical Practice in Tamworth, and it is helpful to have your NHS number.
Use the official registration route and NHS GP finder before starting forms.
The official page links to the NHS online registration service for Crown Medical Practice.
The practice says it is helpful to have your NHS number when registering.
Medical records and repeat authorisations can take time to transfer.
The official page explains that patients outside the practice area may not be eligible and would not get home visits from the practice.
Reviews, Friends and Family Test and CQC rating
CQC’s inspection summary lists Crown Medical Practice as Overall Good. The official practice website also invites patients to take part in the NHS Friends and Family Test and leave NHS website feedback. Read reviews by looking for recent patterns rather than one isolated comment.
CQC inspected quality
CQC lists the practice as Overall Good, with individual key questions shown in the inspection summary.
Friends and Family Test
Use the official feedback route to help the practice understand patient experience.
Read reviews fairly
Check dates, repeated themes and whether the review relates to current access systems such as Anima.
Need a response?
Use the complaints route for a specific problem, not just a public review.
Complaints, feedback and written consent
The official feedback and complaints page says many problems can be sorted out quickly at the time they arise. If you need to make a formal complaint, the practice says it should preferably be in writing as soon as possible after the event, ideally within a few days. The normal complaint period is 12 months from the event or from when the issue came to your notice.
Include date, time, site, what happened, who was involved if known, and what outcome you want.
If the problem can be solved at the time, speak to the relevant member of staff or reception.
The official page gives Tamworth Health Centre and Stonydelph Health Centre postal addresses for written complaints.
The practice says written consent is needed before it can deal with someone else about a patient’s care.
Crown Medical Practice map, directions and photos
Main listed NHS address: Crown Medical Practice, Tamworth Health Centre, Upper Gungate, Tamworth, B79 7EA. The official site also lists Stonydelph Health Centre, Ellerbeck, Stonydelph, Tamworth, B77 4JA. Use the map for planning only and confirm your appointment site before travelling.
Before travelling
Check appointment time, site, clinician type, opening hours and whether you need medication, samples, letters or forms.
If you are late
Call reception as soon as possible. Some nurse, test or time-limited appointments may not be able to run late safely.
If you need photos
Use Google Maps street-level images where available, but rely on official addresses rather than old third-party photos.
If someone else is driving
Send the exact site name and postcode: Tamworth Health Centre B79 7EA or Stonydelph Health Centre B77 4JA.
What to do when Crown Medical Practice is closed
The official contact and opening-times pages say if you need medical help when the practice is closed, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over; call 111 if you need help for a child under 5. Call 999 in a medical or mental health emergency.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Child under 5 needing urgent advice | Call 111 | The official page says call 111 for a child under 5. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains, medicine questions. |
| Non-urgent request | Use official online route when available and wait for opening hours | Routine admin, planned reviews, non-urgent forms and routine medicine questions. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Crown Medical Practice official website, contact page, opening-times page, appointments page, Anima guidance, prescriptions page, sick-note page, test-results page, registration page, feedback and complaints page and CQC.
Official links: NHS.uk Crown Medical Practice profile · official practice website · official contact page · official opening times · official appointments page · official repeat prescription page · official sick note page · official test results page · official registration page · official feedback and complaints page · CQC Crown Medical Practice inspection summary · NHS 111 online
Why this page is built this way: real users search phone, opening hours, Anima, appointments, Tamworth Health Centre, Stonydelph Health Centre, NHS App, Patient Access, repeat prescriptions, pharmacy, test results, sick notes, registration, reviews, complaints and CQC. This guide answers those intents in one place while still sending users to official sources for final confirmation.