Butetown Medical Practice: NHS GP appointments, hours, prescriptions, doctors and 111 help
Butetown Medical Practice is an NHS Wales GP practice in the Butetown area of Cardiff. This practical guide explains how to call the surgery, when to request urgent or routine appointments, how patient navigators route requests, how to use the NHS Wales App, how repeat prescriptions work, when to ask a pharmacist, how to register, how to request results, what to do when the practice is closed, and how to raise a concern through Putting Things Right.
Use this number for: urgent appointment questions, routine appointment booking, NHS Wales App appointment issues, nurse or HCA appointments, test-result questions, registration support, access needs, complaints route questions, and help if you cannot use online services.
Butetown Medical Practice
Loudoun
Plas Iona
Butetown
Cardiff
CF10 5HW
Use the full address when planning travel, arranging a taxi, helping an older relative, writing to the practice, or checking the correct Butetown health centre location.
Open directionsSearch-intent guide for Butetown Medical Practice
Patients usually search in different ways: “Butetown Medical Practice appointments”, “Butetown Medical Practice phone number”, “Butetown Medical Practice opening hours”, “repeat prescriptions”, “My Health Online”, “NHS Wales App”, “test results”, “sick note”, “new patient registration”, “doctors”, “paramedics”, “Butetown Health Centre”, “Loudoun Plas Iona”, “complaints” and “HIW inspection”. Each phrase has a different patient need, so this page answers the intent instead of simply repeating keywords.
| Patient search | What the user really needs | Practical answer in this guide |
|---|---|---|
| Butetown Medical Practice appointments | When to call, what patient navigators ask, urgent vs routine access. | Appointment guide and phone script |
| Opening hours | Doors, phone line timing, shutters, closure and out-of-hours route. | Opening-hours section |
| Repeat prescriptions | How to order, 48-hour processing and why phone requests are not accepted. | Prescription section |
| My Health Online / NHS Wales App | Digital appointment and prescription access, age and login requirements. | NHS Wales App section |
| Doctors | Current GP names, working days, languages and continuity advice. | Doctors section |
| Test results | How to ask safely and when results are suitable for routine appointment. | Results section |
| Sick note | When self-certification may be enough and when a GP fit note route is needed. | Sick-note section |
| HIW inspection / reviews | Why Welsh GP practices use HIW, not CQC, and how to read quality information. | HIW and feedback section |
Unique patient decision hub: choose the right Butetown route in 60 seconds
This quick tool helps patients choose the right route before calling, booking, using the app, or travelling to Plas Iona.
I need help today
If symptoms are dangerous, call 999. If the problem is urgent but not life-threatening and the practice is closed, call 111. If the practice is open and you feel the problem is clinically urgent, call in the morning and explain clearly.
I need a routine appointment
Routine appointments are released at 10:00am. The practice also says some routine appointments are available through the NHS Wales App.
I need repeat medicine
Do not phone for repeat prescription requests. Use the tear-off repeat slip, My Health Online, online request route, or the practice’s prescription system and allow at least 48 hours.
I need medicine advice
A local pharmacist can answer many medicine questions, side-effect questions and minor illness questions. Ask the practice pharmacist after 10am if the query needs the surgery.
I need results or a letter
Non-urgent test results, routine medication reviews and letter requests may be treated as routine rather than urgent. Ask what route is appropriate.
I want to complain or raise concern
Use the Putting Things Right route. The practice says concerns can be raised by phone, in person, email or writing.
Butetown Medical Practice opening hours and when phones are answered
The official opening-hours page lists weekday opening from 8:30am to 6:30pm. It also says phone lines are open from 8am, shutters close at 6pm, and the practice remains contactable by phone from 8am to 6:30pm. When reception is closed, the phone is diverted to a medical answering service or the out-of-hours service.
| Access type | Official listed information | Patient tip |
|---|---|---|
| Monday to Friday | 8:30am to 6:30pm | Call earlier for urgent clinical issues; use routine routes for non-urgent needs. |
| Phone lines | Open from 8am | Morning calls can be busy because urgent access starts early. |
| Shutters | Close at 6pm | The practice remains contactable by phone until 6:30pm. |
| Saturday and Sunday | Usually closed | Use 111 for urgent non-emergency help when the surgery is closed. |
| Staff training afternoons | May close for essential training | Check official notices before travelling. |
| Emergency | Any time | Call 999 for life-threatening symptoms. |
How to book Butetown Medical Practice appointments
The official appointment page says trained patient navigators may ask clarifying questions when you request an appointment. These questions are confidential and help the practice offer the most appropriate appointment. The practice says urgent and pre-bookable face-to-face appointments with clinicians are being increased, and patients may have options for face-to-face or telephone appointments.
Call 999 for chest pain, stroke signs, severe breathing difficulty, collapse, serious bleeding or someone not responding.
The official page asks patients to call in the morning for problems they feel are clinically urgent.
Routine appointments are released at 10:00am. Ask whether a telephone or face-to-face slot is more suitable.
They may ask questions so they can direct you to the right clinician, nurse, paramedic, pharmacist or service.
Nurse/HCA appointments are by appointment only, and the practice asks patients to tell staff what the need is so the correct appointment length can be booked.
Call the practice, use the cancellation route if available, or text to cancel where this has been offered.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at Butetown Medical Practice. I need help because [one clear sentence]. I think it is [urgent / routine / medication / test result / nurse appointment]. What is the safest route?
Before you call: practical checklist
Clear information helps patient navigators and clinicians choose the safest appointment route. This is especially useful for older patients, carers, parents, people with several medicines and anyone who feels nervous on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / telephone call / test / referral].
NHS Wales App, My Health Online and online services
The appointment page says the NHS Wales App is available at Butetown Medical Practice. It can help patients access NHS Wales services, book appointments, access NHS 111 Wales health advice, blood and organ donation information, and order repeat prescriptions. To use app services, patients must be registered with a GP practice in Wales, have a fully verified NHS login and be aged 16 or over. The practice says it cannot provide technical support for the app and directs patients to NHS Wales app help.
NHS Wales App
Use it where available for appointments, NHS Wales services and repeat prescriptions.
My Health Online
The prescriptions page says My Health Online can be used to order repeat prescriptions online after registration.
Login checks
Make sure your NHS login is fully verified and your details match the practice record.
Technical problems
Use NHS Wales App support for app connectivity problems; the surgery says it cannot provide technical support.
Butetown Medical Practice doctors and continuity of care
The official staff page lists the doctors and working days. Doctor availability can change because of leave, urgent work, rota changes and service needs, so use the official page for live updates before relying on a preferred clinician.
| Doctor | Official page information | Patient note |
|---|---|---|
| Dr Simon Braybrook | Partner; works Monday, Tuesday, Thursday and Friday; interest in mental health and wellbeing. | Ask for continuity if your issue is long-term and clinically useful. |
| Dr Rhian Bartholomew | Partner; works Monday, Tuesday, Wednesday and Friday; Welsh-first language fluent. | Useful to mention Welsh language preference when booking if relevant. |
| Dr Salsabila Abdalrahman | Salaried GP; works Wednesday, Thursday and Friday; speaks Arabic and Dutch. | Language needs should be mentioned when requesting care. |
| Dr Simon Gray | Salaried GP; works Wednesday morning and Thursday all day. | Preferred doctor requests depend on availability. |
| Dr Bilal Hussein | Salaried GP; works Monday, Tuesday, Wednesday and Friday. | Urgent issues may be routed to the fastest appropriate clinician. |
Nurses, paramedics and the wider clinical team
The official staff page says practice nurses offer health promotion screening, smears, childhood immunisations, new patient health checks, blood pressure monitoring, travel vaccinations and advice, contraception advice, smoking cessation and chronic disease management for diabetes, asthma, COPD and heart disease. The practice also lists paramedics and explains that reception may ask questions to direct patients to the most appropriate person.
Practice nurses
May support screening, immunisations, blood pressure, contraception, smoking cessation and chronic disease reviews.
HCA appointments
Tell staff what you need so the correct appointment length and clinician type can be booked.
Paramedics
The official staff page lists paramedics as part of the practice team. Some problems may be routed to them.
Reception navigators
Reception questions are confidential and help direct you to the correct care route.
Butetown Medical Practice repeat prescriptions
The official prescription page says patients needing repeat prescriptions will have a tear-off order slip and should submit it to reception, marking the items needed. Patients can also use My Health Online to order repeat prescriptions. The practice clearly says it does not take repeat prescription requests over the telephone and asks patients to allow at least 2 days / 48 hours before collection.
Tear-off repeat slip
Mark the items you need and submit the slip to reception.
Order online
Use My Health Online if registered, or the practice’s online repeat prescription route if available.
Allow 48 hours
The practice asks patients to allow a minimum of 2 days before collection.
No phone repeats
Do not call to request repeat prescriptions; the official page says repeat requests are not taken by phone.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine marked out of issue | The prescription may need review or re-authorisation and can take longer. | Do not wait until the last dose; respond to review reminders early. |
| Need medicine advice | A pharmacist may be able to answer the question faster. | Ask a local pharmacist first for side effects, minor illness and non-prescription medicine advice. |
| Need to speak to the practice pharmacist | The practice prescription page says phone the pharmacist after 10am. | Prepare medicine name, dose, how long taken and what the problem is. |
| Old or unused medicines | Medicines should be disposed of safely. | Take them to the pharmacy or surgery. Do not put them in household bin or flush them. |
| Almost out of medication | Processing and review time may delay supply. | Tell the pharmacy or practice clearly if essential medicine is nearly finished and ask the safest next step. |
Pharmacy help, minor illness and medicine questions
The prescriptions page says pharmacists can answer questions about medicines and medicines you can buy without prescription. It also says pharmacists can advise on minor illnesses such as coughs, colds, sore throats, tummy trouble, aches and pains, and many pharmacies are open late or at weekends with private consultation rooms.
| Need | Best route | Why it helps |
|---|---|---|
| Minor illness | Ask a local pharmacist. | Can be quicker than a GP appointment for coughs, colds, sore throats and tummy trouble. |
| Medicine side effects | Ask pharmacist or practice pharmacist depending on severity. | Do not stop important medicines suddenly without advice. |
| Out-of-hours medicine concern | Use pharmacy advice or 111 depending on urgency. | Useful when the practice is closed. |
| Private conversation | Ask for the pharmacy consultation room. | The official page says most pharmacies have private consultation rooms. |
Test results, hospital results and routine questions
The official appointment page says non-urgent test results may be treated as routine rather than urgent. This means patients should avoid using the urgent morning route for routine result checking unless symptoms are worsening or a clinician has specifically asked them to contact urgently.
GP-ordered tests and hospital-ordered tests often have different follow-up routes.
If you are well and only checking a routine result, call in the routine window rather than the urgent morning window.
Reception may need your date of birth, address and test date before sharing clinician comments.
If a hospital team ordered the test, ask the hospital clinic or consultant team how results will be shared.
If you become more unwell while waiting, call the practice, 111 or 999 depending on severity.
Sick notes, fit notes and work letters
The practice services page links to sick-note support. In general NHS practice, many short absences can be self-certified by the employee, while longer illness may require a fit note. The safe route is to ask the practice which form or appointment route they want you to use, especially if you have not already discussed the illness with a clinician.
Short illness
Your employer may use self-certification. Ask what evidence they require before contacting the GP.
Longer illness
If a fit note is needed, use the practice’s official sick-note or appointment route and give clear dates.
Hospital care
If hospital treated you, ask the hospital team whether they should issue paperwork or a discharge letter.
Work letter vs medical note
Some work, insurance or travel letters are non-NHS services and may need admin time or a fee.
Register with Butetown Medical Practice as a new patient
The official registration page says patients wishing to register should complete the appropriate registration form, acceptable behaviour contract and patient questionnaire. This helps the practice collect past medical history and provide appropriate care. The page also explains temporary registration for people ill while away from home.
Start from the official practice page or ask reception if a form is temporarily unavailable.
This gives the practice information about your health history and current needs.
The practice has a zero-tolerance policy for abuse, threats or assault toward staff.
Regular medication and medical records can take time to settle after registration.
If you are ill while away from home, you may receive emergency treatment for 14 days and may be registered temporarily for up to three months.
Clinics and services patients often need
The practice services page links to clinics, vaccinations, travel health, tests and results, online reviews and assessments, sick notes, non-NHS services and services near me. The staff page says nurses support smears, childhood immunisations, blood pressure, travel vaccinations, contraceptive advice, smoking cessation and chronic disease management.
Access, wheelchair users, Welsh language and visiting the surgery
The contact page says wheelchair users may access the surgery by the front entrance and that there is a disabled toilet near the main entrance. Dr Rhian Bartholomew is listed as Welsh-first language fluent, and the wider NHS Wales context means patients should mention language or communication needs when requesting care.
Wheelchair access
Wheelchair users may access the surgery by the front entrance.
Disabled toilet
The contact page says there is a disabled toilet near the main entrance.
Welsh language needs
Mention Welsh language or communication needs when booking so the practice can advise what is possible.
Carers and proxy access
The registration page says proxy access can be set up if both people are registered with the practice.
Hello, I have an appointment or request with Butetown Medical Practice. I need help with [wheelchair access / Welsh language / interpreter / carer support / hearing support]. Can this be added to my booking or request?
HIW inspection, feedback and why there is no CQC rating
Butetown Medical Practice is in Wales, so patients should not look for a Care Quality Commission rating as they would for an English GP surgery. Healthcare Inspectorate Wales lists Butetown Medical Practice as an NHS GP surgery under Cardiff and Vale University Health Board and provides inspection reports.
Healthcare Inspectorate Wales
HIW is the relevant inspection body for healthcare services in Wales.
Cardiff and Vale UHB
HIW lists the practice under Cardiff and Vale University Health Board.
Read inspection reports carefully
Older reports may not reflect current appointment systems, staffing or service changes.
Patient feedback
The practice welcomes comments and learns from patient experience through Putting Things Right.
Putting Things Right: complaints, concerns and Llais
The official Putting Things Right page says the practice aims to provide the best care and welcomes comments. If you have a concern, you can raise it with the practice manager by speaking in person, phoning 02920 483126, emailing Enquiries.w97291@Wales.nhs.uk, or writing to the practice. It says complaints are usually acknowledged within two working days and responded to within 30 working days where possible.
Include dates, times, staff role if known, what happened, what harm or concern exists, and what outcome you want.
Many problems can be sorted out more easily at the time they happen.
The official complaints page lists Enquiries.w97291@Wales.nhs.uk for raising concerns.
The practice page lists Llais contact details and explains that the Ombudsman can be contacted if you remain unhappy.
Butetown Medical Practice map, directions and location tips
Address: Butetown Medical Practice, Loudoun, Plas Iona, Butetown, Cardiff, CF10 5HW. Use the map for planning only. Confirm opening times and appointment details before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs, and whether you need to bring medicine list, sample, letter, ID or form.
If you are late
Call reception as soon as possible. Some nurse, HCA or time-limited appointments may not be able to run late safely.
If using a taxi or lift
Give the full address: Loudoun, Plas Iona, Butetown, Cardiff, CF10 5HW.
If helping an older relative
Write down the appointment type, time, clinician, phone number and any documents needed before leaving.
What to do when Butetown Medical Practice is closed
The official opening-hours page says if you require medical advice or treatment when the surgery is closed between 6:30pm and 8:00am and cannot wait until the practice opens, call 111. For emergencies, call 999. The local health board out-of-hours service covers urgent and emergency matters from 6:30pm to 8:00am weekdays, weekends, bank holidays and staff training afternoons.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | Call 111 | You need advice before the practice reopens. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains, medicine side effects. |
| Mental health crisis | 111, crisis support, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated seriously. |
| Non-urgent request | Wait for the practice to reopen | Routine admin, planned reviews, non-urgent forms and routine medicine questions. |
Official source check and reference notes
Official sources checked before writing: Butetown Medical Practice official website, NHS 111 Wales profile, opening-hours page, appointment page, prescriptions page, NHS Wales App information, staff page, join-the-practice page, services page, contact page, Putting Things Right page and Healthcare Inspectorate Wales listing.
Official links: Official practice website · Contact · Opening hours · Appointments · Prescriptions · NHS Wales App · Doctors and staff · Join the practice · Services · Putting Things Right · NHS 111 Wales profile · Healthcare Inspectorate Wales
Why this page is built this way: real users search phone, opening hours, appointments, routine slots, NHS Wales App, My Health Online, repeat prescriptions, doctors, nurses, paramedics, test results, sick notes, registration, wheelchair access, complaints and HIW inspection. This guide answers those intents in one place while still linking to official sources for final confirmation.