Penicuik Medical Practice: NHS GP appointments, hours, prescriptions, doctors and NHS 24 help
Penicuik Medical Practice is an NHS Scotland GP practice at The Health Centre, 37 Imrie Place, Penicuik, EH26 8LF. This practical guide explains how to phone the surgery, when appointments are released, what to say to reception, how repeat prescriptions work, how local pharmacies can help, when to use NHS 24, how to register, how to request a sick line, what the clinical team does, and how to avoid wasting time on the wrong route.
Use this number for: GP appointment requests, reception questions, repeat prescription problems, sick line questions, registration support, care navigation, online services help, urgent same-day advice, community nursing questions, or if you cannot use online forms.
Penicuik Medical Practice
The Health Centre
37 Imrie Place
Penicuik
EH26 8LF
The practice is described as centrally located near Penicuik’s main shopping precinct. Use the full Health Centre address for maps, taxis, letters and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Penicuik Medical Practice
People do not only search the practice name. They search for “Penicuik Medical Practice appointments”, “Penicuik Medical Practice opening times”, “Penicuik Medical Practice repeat prescriptions”, “Penicuik Health Centre”, “phone number”, “doctors”, “online services”, “patient services login”, “sick line”, “NHS 24”, “pharmacy”, “minor ailments”, “physiotherapist”, “mental health nurse”, “registration” and “CQC rating”. This page explains the action behind each search instead of using keywords as a plain list.
| Search phrase | What the user usually needs | Best section |
|---|---|---|
| Penicuik Medical Practice appointments | Same-day GP appointment timing, what reception will ask, telephone vs face-to-face route. | Appointments |
| Opening times | Normal weekday access, 08:30 phone line, out-of-hours route and emergency route. | Hours |
| Repeat prescriptions | 5 working day rule, online ordering, pharmacy collection and medication reviews. | Prescriptions |
| Patient services login | Registering for online access to order and view medication. | Online services |
| Doctors | GP names, working days, trainees, medical students and continuity requests. | Doctors and team |
| Sick line / fit note | Self-certification, repeat sick line request and employer paperwork. | Sick line |
| Pharmacy / minor ailments | Pharmacy First Scotland, local pharmacy numbers and medicine advice. | Pharmacy |
| CQC rating | Users often search this by habit, but CQC regulates England. Scotland uses NHS Scotland / Healthcare Improvement Scotland routes. | Quality note |
Unique patient decision hub: choose the right Penicuik route in 60 seconds
This section is designed as a reusable patient tool. Start with your situation, then choose the safest and quickest route before calling at 08:30.
I need a GP today
Phone at 08:30. The practice says doctors’ appointments are released on the day at 08:30. Reception will ask questions so they can choose telephone, face-to-face, nurse, physiotherapy, mental health nurse, pharmacy or another service.
I need urgent medical advice when closed
If it can wait until the practice reopens, wait and contact the surgery. If it cannot wait and is not life-threatening, call NHS 24 on 111. If it is an emergency, call 999.
I need repeat medication
Order early. The official prescription page says to allow 5 working days from ordering to collecting from your chosen pharmacy.
I have cough, cold, rash or minor illness
Use Pharmacy First Scotland or local pharmacy advice first when suitable. The practice itself points patients to pharmacists for many minor ailments.
I have back, joint, muscle or sports injury symptoms
Ask reception whether the Advanced Physiotherapy Practitioner is the correct first step. This may be faster and more useful than waiting for a GP.
I need mental health support
The practice lists a mental health nurse for mild to moderate difficulties. Serious or immediate risk should use emergency or crisis services, not routine GP booking.
Penicuik Medical Practice opening hours and 08:30 phone-line rule
NHS 24 lists normal opening times as Monday to Friday, 08:00 to 18:00. The practice opening-hours page explains that the practice is open from 08:00 to 08:30 for emergencies, and the phone lines open for appointments at 08:30. The homepage also states that doctors’ appointments are released on the day at 08:30.
| Access point | What it means | Patient tip |
|---|---|---|
| Normal weekday opening | Monday to Friday, 08:00 to 18:00 on NHS 24 listing | Use official pages before travelling because closures and holidays can change. |
| 08:00 to 08:30 | The practice says this early window is for emergencies | Do not use it for routine booking or admin. |
| 08:30 phone line | The phone line goes live for appointments | Call early if you need GP help that day. |
| Same-day GP appointments | Doctors’ appointments are released at 08:30 | There is a daily limit, so you may be asked to call back another day if nothing is left. |
| When closed | NHS 24 on 111 for urgent non-emergency help | Use 999 for life-threatening symptoms. |
How to arrange a Penicuik Medical Practice appointment
The official appointment page says doctors’ appointments are released at 08:30 each day. It also says the practice offers telephone and face-to-face appointments, and the reception team will decide the appointment type based on the reason for your appointment. The FAQ explains the practice currently runs an on-the-day service, and that there is only a certain number of appointments per doctor each day.
Use 999 for life-threatening symptoms. Use NHS 24 on 111 if the practice is closed and the problem cannot wait.
The practice releases doctors’ appointments on the day at 08:30. Calling later can mean the daily GP capacity has already gone.
The reception team asks questions to direct you safely. This may lead to a GP, nurse practitioner, mental health nurse, physiotherapist, pharmacy or self-care route.
The practice offers telephone and face-to-face appointments. Explain why face-to-face is needed if you think it is essential.
The practice says appointments can be booked in advance for the nursing team, physiotherapy practitioner or mental health nurse.
The practice charter says patients should let the surgery know as soon as possible so another patient can use the appointment.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Penicuik Medical Practice. I need help because [one clear sentence]. It started [when]. It is [getting worse / not improving / urgent today / routine]. Can you tell me whether I need a GP, nurse practitioner, pharmacist, physiotherapist or another service?
Before you call: practical checklist for faster care
Calling at 08:30 can feel rushed. Prepare the details below before you call so you can explain the problem clearly and avoid forgetting important information.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [self-care or medicine]. I take [regular medicines]. I am worried because [reason]. I need advice on whether this should be GP, nurse practitioner, pharmacy, physio, mental health nurse or another service.
Do you need to see a GP, or is another service better?
The practice explains that GP services are under pressure and that other services may be more appropriate for some problems. This matters because the fastest useful help may come from Pharmacy First Scotland, NHS Inform, a dentist, optician, physiotherapy practitioner, mental health nurse or self-care guidance, not always a GP appointment.
| Problem type | Likely first route | Why |
|---|---|---|
| Cough, cold, sore throat, hay fever, rash, lice, indigestion | Pharmacy First Scotland or local pharmacist | Pharmacists can advise on common minor illnesses and medicines. |
| Tooth pain, swelling, broken tooth | Dentist / NHS dental urgent route | GPs do not replace dental care. |
| Eye pain, red eye, vision change | Optician / emergency eye care route | Optometrists are trained for many eye problems. |
| Back, joint, muscle, tendon or sports injury | Advanced Physiotherapy Practitioner | The practice has physiotherapy practitioners for musculoskeletal issues. |
| Mild to moderate mental health difficulties | Mental Health Nurse or GP triage | The practice lists a mental health nurse for this type of support. |
| Severe mental health crisis or immediate danger | Emergency/crisis services | Do not wait for routine GP availability if there is immediate risk. |
Online access, Patient Services and medical record requests
The practice has online access forms for patient services so patients can order and view medication. The official online access page says the system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. The practice also has patient-record pages for updating personal details, telling the practice you are a carer, and managing record-sharing information.
Repeat medication online
Online services can make repeat prescription requests faster because your repeat medication list is remembered.
Security matters
You are responsible for keeping online access details safe. Do not share passwords or registration details with unauthorised people.
Carer information
If you are a carer or someone helps you, update the practice so communication and consent are handled properly.
Record sharing
Ask the practice if you have questions about patient record access, summary records, data sharing or opt-out choices.
Penicuik Medical Practice doctors and training practice note
The official team page lists doctors and says the practice is a training practice with GP registrars and medical students. The appointment page also says the practice may ask you to see or speak to a trainee, and some consultations may be recorded for training only with agreement up front. You can say if you do not want a student present or do not want recording; this should not affect your care.
| Doctor | Official listed working days | Patient note |
|---|---|---|
| Dr Drummond Begg | Thursday, Friday | Check the official page for current availability. |
| Dr Katherina Tober | Tuesday | Continuity requests depend on clinical need and availability. |
| Dr Nicola DiMambro | Monday, Thursday | Ask reception if continuity matters for an ongoing problem. |
| Dr Julia Lutte | Monday, Tuesday, Thursday | Same-day problems may be handled by the available clinician. |
| Dr Juliana Moni | Monday, Tuesday, Thursday | Explain why a preferred doctor is important if relevant. |
| Dr Karen Oso | Tuesday, Wednesday, Thursday, Friday | Official page notes a special interest in women’s health and contraception procedures. |
| Dr Ros Peters | Tuesday PM, Wednesday, Friday | Official page notes women’s health, skin problems and joint injections experience. |
| Dr Hamish Reid | Monday, Wednesday, Thursday | Availability can change. |
| Dr Ian Shakespeare | Monday, Tuesday, Wednesday | Use official page for latest rota information. |
| Dr Kate Starr | Thursday, Friday | Urgent issues may not wait for a preferred clinician. |
| Dr Judith Tindale | Monday, Thursday, Friday | Ask for continuity when clinically useful. |
| Dr Ed Tulloch | Wednesday, Thursday | Official page notes training in contraceptive implants and joint injections. |
| Dr Peter Weil | Wednesday, Thursday, Friday | Official page notes chronic disease systems and joint injections. |
Nurse practitioners, mental health nurse, physiotherapy and other practice team roles
Penicuik Medical Practice is not only doctors. The official team page lists nurse practitioners, practice nurses, CTAC staff, mental health nurse, advanced physiotherapy practitioners, pharmacists, community nurses and health visitors. This matters because the right professional may solve the problem faster than a GP appointment.
Nurse practitioners
The team page lists Jacqui Mason, Yvonne Brown and Laura Thomson. Nurse practitioners may help with a variety of health conditions, including diabetes, asthma and women’s health depending on role and appointment type.
Mental health nurse
The team page lists Kerry Crichton for mild to moderate mental health difficulties. Serious concerns should use emergency or crisis routes.
Advanced Physiotherapy Practitioner
The team page lists Naomi Williams and Philip Chant. Ask about this route for muscle, joint, bone, back, neck, tendon or sports injury problems.
Practice pharmacists
The team page lists pharmacy staff who may support medication work. Use prescription routes for medication queries rather than expecting every issue to need a GP.
Community nurses
The official team page lists community nurse contact as 01968 671535 for care at home after surgery and long-term conditions.
Health visitors
The Penicuik & Roslin Health Visiting Team is based there and the official page lists 0131 440 7832 for baby clinics and immunisation clinic information.
Penicuik Medical Practice repeat prescriptions
The official prescriptions page says to allow 5 working days from ordering your prescription to collecting it from your chosen pharmacy. It also says the practice issues prescriptions for over 15,000 medicines every month, and that prescription handling needs review by the doctor and pharmacist who know you best. Order early so weekends, public holidays, pharmacy collection schedules and medication reviews do not leave you short.
Prescription re-order form
The official prescription page links to a re-order form that does not require registration.
Patient online services
Registration is needed for advanced online services. The system remembers medication and can make repeat requests easier.
Chosen pharmacy
Collecting from the pharmacy lets you ask medication questions and reduces pressure on reception.
Medication review
The official page says patients on regular medication get a reminder once a year to book a telephone or face-to-face review.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine almost finished | You may not have left enough time for 5 working day processing and pharmacy preparation. | Contact the practice/pharmacy urgently and explain exact medicine, dose and remaining supply. |
| Medicine not showing online | It may not be on repeat, may be due review, or may need GP/pharmacist checking. | Use the prescription form or contact reception with medicine name and reason. |
| Pharmacy says nothing is ready | The request may still be processing, not collected, or sent to a different pharmacy. | Check request date, chosen pharmacy and whether 5 working days have passed. |
| Hospital changed medicine | GP records may need updating before repeats are changed. | Give the practice the hospital letter or clear details before you run out. |
| Annual medication review reminder | The practice needs to check regular medicine safety. | Book the review when prompted so repeat requests are not delayed. |
Local pharmacies, Pharmacy First Scotland and minor ailments
The official prescription page says pharmacists can help manage short-term illness and answer medicine questions. It also lists local pharmacy contact numbers and says pharmacies collect on Monday, Wednesday and Friday. NHS Pharmacy First Scotland can help with many minor illnesses without needing a GP appointment.
| Pharmacy | Official listed number | Useful for |
|---|---|---|
| Penicuik Pharmacy | 01968 673633 | Prescription collection and medication questions. |
| Rowlands, Edinburgh Road | 01968 676868 | Pharmacy advice and prescription support. |
| Rowlands, Precinct / McWhinnies | 01968 673939 | Local pharmacy collection and minor ailment advice. |
| Rowlands, Loanhead | 0131 440 0511 | Alternative local pharmacy route. |
| Roslin Pharmacy | 0131 440 2596 | Medication and minor illness support. |
| West Linton Pharmacy | 01968 660212 | Pharmacy support outside Penicuik centre. |
Sick line, fit note and self-certification guidance
In Scotland, many people say “sick line” when they mean a fit note or sickness certificate. The official sick/fit note page says if you have been ill for 7 days or less, you do not need to see a doctor and can complete a self-certification form yourself. If you already had a sick note for the same illness, you may be able to request an additional sick line online or by phoning the surgery.
7 days or less
You usually do not need a doctor’s note. Use self-certification unless your employer has a specific internal form.
Employer wants a note anyway?
The practice says a doctor’s note in these circumstances may involve a charge because it is treated as a private report.
Additional sick line
If you already had a sick note for the illness, the GP may not need to see you before issuing an additional one, if agreed.
Current sick line still active?
The official FAQ says the GP cannot issue a new sick line until the current one expires.
Register with Penicuik Medical Practice
The official registration page says to ask at reception for a registration form. It also says you must bring some form of personal ID and proof of residency, while noting the practice does not need to see proof of ID. Temporary residents, people staying with family, homeless people and non-English speakers are also covered on the official page.
Use the official route rather than unofficial downloads or old third-party pages.
If unsure, ask the practice or use the NHS Inform GP finder.
The official page mentions personal ID and proof of residency, while also noting proof of ID is not needed to be seen by the practice.
If you are moving practice and take regular medicine, request enough supply before records transfer.
The official page explains temporary registration for people away from their usual GP area.
Clinics and services patients often need
The official clinics page lists services and treatment areas such as minor surgery, asthma, COPD, diabetes, podiatry and chiropody, self care, carers, fungal nail treatment, sexual health and women’s health, physiotherapy, mental health, minor injuries, test results, blood pressure monitoring, travel, screening and monitoring. Some non-NHS work may involve a private fee.
Disabled access, parking and getting to the health centre
The official patient registration page says the health centre is fully accessible to disabled people and has two disabled parking spaces in the staff car park next to the back door of the health centre at the end of Imrie Place. It says you do not need a disabled badge if you are unwell, but these spaces should only be used if genuinely needed.
Disabled parking
Two disabled parking spaces are listed near the back door of the health centre at the end of Imrie Place.
Access problem?
The official page says to let the practice manager know if you have problems with access.
General parking
If you do not have mobility problems, the practice asks patients to use local parking to the south and west of the health centre.
Need extra help?
Tell reception before attending if you need mobility help, interpreter support, carer involvement or longer communication time.
Hello, I have an appointment at Penicuik Medical Practice. I need help with [wheelchair access / parking / interpreter / carer support / hearing or communication help]. Can this be added to my booking before I attend?
Reviews, rating note and why CQC is not the right Scottish search
Some users search “Penicuik Medical Practice CQC rating” because many UK GP articles mention CQC. This is not the right rating route for a Scottish NHS GP practice. CQC is the regulator for health and social care in England. Scotland uses NHS Scotland structures, NHS 24 / NHS Inform service listings, and Healthcare Improvement Scotland routes for healthcare inspection reports.
Use Scottish sources
For Scottish GP practices, check the official practice website, NHS 24, NHS Inform and relevant Scottish inspection/report sources.
Be careful with old reviews
Online comments may not reflect current 08:30 appointment release rules, service pressure, staffing or care-navigation routes.
Patient experience
Look for recent, repeated themes rather than one emotional review. Appointment pressure can affect experience even when clinical care is appropriate.
Verify live facts
Opening times, closures, doctors, service availability and prescription rules should be checked on the official practice website.
Suggestions, complaints and how to write a useful concern
The official suggestions and complaints page says suggestions can be sent through the suggestions form, but medical matters and official complaints cannot be dealt with through that form. For a complaint, the practice says to contact the surgery or put the complaint in writing addressed to the practice manager.
List dates, times, who was involved if known, what happened and what outcome you want.
Use suggestions form only for suggestions. Medical matters and official complaints need the surgery/practice manager route.
Include enough information for the practice to identify the situation, but do not post private medical details on social media.
If you complain for another patient, the practice may need permission before discussing their record.
Penicuik Medical Practice map, directions and photos
Address: Penicuik Medical Practice, The Health Centre, 37 Imrie Place, Penicuik, EH26 8LF. Use this map for planning only. Confirm your appointment, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need to bring medication, samples, letters or forms.
If you are late
Call reception as soon as possible. Short GP slots and nursing clinics may not be able to run late safely.
If you need photos
Use official website images or Google Maps street-level images where available, but rely on the official address rather than old third-party photos.
If someone else is driving
Send the full address and postcode: The Health Centre, 37 Imrie Place, Penicuik, EH26 8LF.
What to do when Penicuik Medical Practice is closed
The official opening-hours page says if you cannot wait until the surgery reopens, call NHS 24 on 111. NHS 24 can give advice and arrange an appointment with local services. The same page says in a genuine emergency you should call 999, and it gives chest pains and/or shortness of breath as emergency examples.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | Call 111 | You need medical advice and cannot wait until the surgery reopens. |
| Minor illness or medicine advice | Local pharmacy / Pharmacy First Scotland | Coughs, colds, rashes, hay fever, indigestion, lice, scabies and medication questions. |
| Self-care question | NHS Inform | Use NHS Inform symptom and self-help information when the issue is not urgent. |
| Mental health crisis | Emergency/crisis route, NHS 24, or 999 if immediate danger | Immediate risk should not wait for routine GP access. |
Official source check and reference notes
Official sources checked before writing: official Penicuik Medical Practice website, NHS 24 GP practice listing, official opening-hours page, appointments page, FAQs, prescriptions page, online access page, team page, registration page, sick/fit note page, clinics page, patient record page, suggestions and complaints page, use-services-well page, NHS Inform GP guidance, NHS Pharmacy First Scotland guidance, CQC England note and Healthcare Improvement Scotland/mygov.scot inspection report guidance.
Official links: Official practice website · NHS 24 GP listing · Opening hours · Appointments · Prescriptions · Online services · Doctors and team · Registration · Sick/fit notes · Clinics · Complaints · Pharmacy First Scotland · NHS 24
Why this page is built this way: real users search phone, opening hours, appointments, repeat prescriptions, doctors, online services, patient services login, sick line, registration, pharmacies, mental health nurse, physiotherapy practitioner, NHS 24 and CQC rating. This guide answers those intents in practical steps while still linking to official sources for final live confirmation.