Springfield Medical Practice: NHS GP appointments, opening hours, prescriptions and patient help
Springfield Medical Practice on Stratford Road in Birmingham is an NHS GP surgery serving patients in and around Springfield, Sparkhill, Balsall Heath and nearby communities. This practical guide explains how to book appointments, use online triage, order repeat prescriptions, contact the POD team, register, check opening hours, use NHS 111, read CQC and reviews, and avoid the common mistakes that delay care.
Use this number for: appointment booking help, same-day triage questions, home-visit requests, registration support, prescription problems, POD option access, test result questions, complaints route questions, accessibility needs and online form support.
Springfield Medical Practice
739–741 Stratford Road
Springfield / Sparkhill
Birmingham
B11 4DG
Use the full address and postcode when planning travel. Search results may also show the NHS-shortened name “Springfield Medical Pract”.
Open directionsGoogle and Bing search-intent map for Springfield Medical Practice
People searching this topic often type many different phrases: Springfield Medical Practice appointments, Springfield Medical Practice opening hours, Springfield Medical Practice phone number, Springfield Medical Practice repeat prescriptions, Springfield Medical Practice login, Springfield Medical Pract NHS, Springfield Medical Practice Birmingham, Springfield Medical Practice reviews, Springfield Medical Practice doctors, and Springfield Medical Practice pharmacy. This page answers those real tasks instead of just repeating the keywords.
| Search phrase | What the user usually needs | Best section |
|---|---|---|
| Appointments | How to book, when to phone, online triage, same-day telephone GP triage, and home visit timing. | Appointment guide |
| Opening hours | Weekday access, out-of-hours, bank holiday caution and when NHS 111 should be used. | Opening hours |
| Repeat prescriptions | NHS App, Patient Access, POD, 48-hour processing and pharmacy collection. | Prescription guide |
| Login | NHS App or Patient Access login for repeat medication and online services. | Login and online services |
| Doctors | Current listed GP team and how to ask for continuity without delaying urgent care. | Doctors and team |
| Reviews | CQC, Friends and Family Test, Google review caution and quality interpretation. | Reviews and CQC |
Unique patient decision hub: choose the right NHS route in 60 seconds
This is the reusable part of the page. Use it every time you are unsure whether to call the GP, use online triage, ask a pharmacy, use NHS 111 or call 999.
Need help today?
If it is severe, call 999. If urgent but not life-threatening and the surgery is closed, use NHS 111. If it is GP-suitable and the surgery is open, use online triage or phone the surgery.
Routine problem?
Use the online request form or phone for a routine pre-bookable appointment. Say the main problem clearly and keep your phone nearby for contact.
Medication issue?
Use NHS App, Patient Access, paper request, POD or pharmacy route. If you are close to running out, say that clearly.
Unsure who to see?
Reception may ask questions to direct you to a GP, nurse, pharmacist, self-care, NHS 111 or another local service. This is normal triage, not just admin.
Springfield Medical Practice opening hours
The official Springfield Medical Practice website lists weekday opening as 8:00am to 6:30pm, Monday to Friday. Out-of-hours advice is through NHS 111 for urgent problems that cannot wait until the surgery reopens. Always check the official website before travelling because bank holidays, training days, staffing and local updates can change access.
| Day | Listed opening | Patient note |
|---|---|---|
| Monday | 8:00am to 6:30pm | Use online triage or phone early if you need help today. |
| Tuesday | 8:00am to 6:30pm | Good day for routine appointment, admin and medication questions. |
| Wednesday | 8:00am to 6:30pm | Use official online request route for non-urgent queries. |
| Thursday | 8:00am to 6:30pm | Order repeat medicine early if you need it before the weekend. |
| Friday | 8:00am to 6:30pm | Do not leave urgent prescriptions or admin problems until late afternoon. |
| Saturday | Usually closed for routine GP access | Use NHS 111 for urgent non-emergency help; call 999 for emergencies. |
| Sunday | Closed | Use NHS 111, pharmacy support, urgent treatment services or 999 depending on need. |
How to book a Springfield Medical Practice appointment
The official appointments page says all clinics are by appointment only. Patients can visit the surgery, send a request online using the triage form, or book by telephoning the surgery. The practice offers routine pre-bookable appointments and same-day telephone triage appointments for matters that cannot safely wait.
Use 999 for emergency symptoms. Use NHS 111 if the surgery is closed and the issue is urgent but not life-threatening.
Use the official online request form for non-emergency clinical or admin queries. Explain the main problem clearly and keep your phone nearby.
Call 0121 778 4321. The receptionist may ask questions so the right clinician or service can respond.
For same-day problems, the official page says you may be offered a telephone appointment with a GP. If needed, the GP may give you a time to attend surgery.
The practice tries to help you see the doctor of your choice, but another doctor, nurse, pharmacist or service may be safer or quicker.
Cancel as early as possible so another patient can use the appointment.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered with Springfield Medical Practice. I need help because [one clear sentence]. Is this best handled by online triage, a routine appointment, same-day telephone triage, a nurse, a pharmacist, NHS 111, or another route?
Before you call or send an online request: practical checklist
A clear request helps the surgery route you faster. This is especially helpful for older patients, carers, people who do not use online forms often, and patients with several medicines.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / prescription / test / referral / pharmacy advice].
Springfield Medical Practice repeat prescriptions
The official repeat prescription page says patients can order repeat medicines by using the right-hand section of the previous prescription form and leaving it at the surgery, posting it through the letterbox, sending it by post, or using online access such as Patient Access if registered. It says prescriptions are usually ready 48 hours later, or can be sent directly to a nominated pharmacy.
NHS App / online access
Use NHS App or Patient Access where enabled. Check the medicine name, dose and nominated pharmacy before submitting.
Paper repeat slip
Use the right-hand side of your previous prescription form and leave or post it as the practice instructs.
Allow processing time
The official page says repeat prescriptions are usually ready 48 hours later. Weekends and bank holidays can add delay.
Medication review
If your review date has passed, the practice may ask you to book with a doctor or nurse before issuing more medication.
| Problem | Likely reason | Next step |
|---|---|---|
| Medicine not showing online | It may not be authorised as repeat, or it may need review. | Use the practice prescription route or call if stuck. |
| Pharmacy has not received it | The prescription may not be issued yet, may be sent elsewhere, or may be awaiting review. | Check nominated pharmacy and allow the listed processing time. |
| Almost out of important medicine | The request may be too late for normal processing. | Tell the practice or pharmacy clearly; use NHS 111 if urgent when closed. |
| Hospital changed medicine | GP may need to check the hospital request before issuing. | Contact the surgery before your hospital supply runs out. |
Prescription Ordering Department (POD): when and how to use it
The practice news page says the Prescription Ordering Department is a quicker way to order repeat prescriptions. Patients can call the usual surgery number and select option 2, or call the POD direct number listed by the practice. The page says POD lines are open from 8:30am to 5:30pm and repeat prescriptions are processed in line with NHS guidance, ready within 2 working days.
Call only when medicine is needed
The POD guidance asks patients to order when they need medication, not too early and not too late.
Use callback if lines are busy
The POD page says there may be a callback option if the line is busy, so you do not lose your place in the queue.
Use NHS App if you already order online
The POD page says patients who order prescriptions online or via the NHS App can continue as usual.
Contact POD instead of pharmacy ordering
If you previously ordered through a local pharmacy, the practice asks patients to contact the POD team in future.
Login, NHS App, Patient Access and online services
When people search “Springfield Medical Practice login”, they usually need NHS App, Patient Access, online repeat prescriptions, appointment management, test results or record access. Use official links only. Do not enter NHS login details on random third-party pages.
NHS App
Can help with repeat prescriptions, NHS services, health advice, record access and NHS number access where enabled.
Patient Access
The repeat prescription page mentions Patient Access for registered online users. Ask reception if you need setup support.
Login safety
Never share your NHS login, password or security code with unofficial websites or callers.
Cannot log in?
Check identity verification, mobile number and email first. If the issue is practice access, call reception.
Helpful NHS App video for prescriptions and online NHS access
This NHS App explainer video is useful if you want to understand online prescriptions, NHS record access and digital NHS services. Always follow Springfield Medical Practice’s own prescription and appointment instructions.
Springfield Medical Practice doctors and team
The official team page lists doctors, a practice pharmacist, nursing support, healthcare staff, the practice manager and reception/admin team. Staff lists can change, so use the official team page for live confirmation before relying on a named clinician.
| Team member / role | Official listed information | Patient tip |
|---|---|---|
| Dr Vijay Rajput | Senior Partner, male | Ask for continuity if you have an ongoing issue, but accept faster triage if urgent. |
| Dr Satpal Rajput | Senior Partner, female | Named doctor requests may depend on availability. |
| Dr G.K. Rajput | Partner, part time, male | Use the online request to explain why continuity matters. |
| Dr Sheena Rajput | Sessional doctor, part time, female | Check the official page for current availability. |
| Dr Rosaleen Hussain | Sessional doctor, part time, female | Urgent requests may be routed to another clinician. |
| Dr Shelly Rajput | Sessional doctor, part time, female | Ask reception if a preference is important. |
| Practice pharmacist | Listed on the team page | Useful for medication questions, reviews and some prescription issues. |
| Practice nurse / phlebotomy / admin team | Listed across team roles | Not every issue needs a GP appointment. |
Services, self-care and who should you see?
The practice website includes self-care and “who should I see?” style guidance. This matters because many minor illnesses can be managed by pharmacy advice or self-care, while long-term conditions, medication reviews, test results, referrals and persistent symptoms may need practice support.
How to register with Springfield Medical Practice
The official registration page says Springfield Medical Practice has an open list and welcomes registration requests from people living in or moving to the practice area. It says patients can register online, use a form from reception, or download and print a registration form to complete by hand and bring to the surgery.
Use the official practice boundary guidance or ask reception before completing forms.
Use online registration, a reception form, or downloaded paper form depending on what is easiest for you.
If you take regular medicine, plan before moving GP so you do not run out while records transfer.
The practice recommends new patients undertake a health check with a practice nurse.
The registration page explains temporary registration may be possible for up to three months if you need GP treatment away from your usual GP area.
Test results, cervical screening and NHS App messages
The practice website includes test result information and has published an update about cervical screening results through the NHS App. For any test, first ask who ordered it. GP-ordered tests and hospital-ordered tests often have different follow-up routes.
If the hospital ordered it, the hospital clinic may be the right team to chase.
Some results and messages may appear digitally, including cervical screening updates where applicable.
If you feel worse, use GP, NHS 111 or 999 based on urgency instead of waiting silently for results.
Springfield Medical Practice reviews, CQC rating and feedback
CQC lists Springfield Medical Practice at 739–741 Stratford Road as Overall: Good. CQC also shows Good for Safe, Caring, Responsive and Well-led, with Effective listed as Requires improvement. Read this alongside patient feedback, Friends and Family Test results and current official updates.
Use CQC for inspected quality
CQC is more formal than star reviews. Check the latest CQC page before quoting ratings elsewhere.
Use patient feedback routes
Friends and Family Test and practice feedback routes help reflect recent patient experience.
Be careful with old reviews
Appointment systems, staff, online forms and NHS rules can change, so always check review dates.
Look for patterns
One angry review may not tell the whole story. Look for repeated themes around access, prescriptions, call handling and clinical care.
Email address, online contact and safe message route
Many people search for a Springfield Medical Practice email address, but for normal patient queries the safer route is the official online form, phone number, written letter or reception route. Do not send urgent symptoms by ordinary email unless the practice specifically tells you to do so.
| Need | Best route | Why |
|---|---|---|
| Urgent symptoms | Phone, NHS 111 or 999 depending on severity | Email may not be read quickly enough. |
| Non-urgent query | Official online triage/contact form | It reaches the practice through the correct route. |
| Prescription issue | NHS App, Patient Access, paper request, POD or phone | Medication requests need safe record handling. |
| Complaint | Practice Manager route, telephone or written complaint | Complaints need proper tracking and response. |
Complaints, concerns, Healthwatch and ICB route
The official complaints information says the practice takes complaints seriously and patients can contact the Practice Manager by telephone or in writing. The practice also has a separate complaints/concerns page listing Healthwatch Birmingham and Solihull and NHS Birmingham and Solihull ICB routes.
Include date, time, what happened, who was involved if known, and what outcome you want.
Contact the Practice Manager by telephone or in writing using the official practice route.
The official page lists Healthwatch Birmingham and Solihull contact details for patient feedback.
The official page lists NHS Birmingham and Solihull ICB complaints contact details.
Important: which Springfield Medical Practice is this?
There are several UK services with similar names, including Springfield Medical Practice in Coventry and Springfield Medical Practice in Bishopbriggs, Scotland. This article is for the Birmingham / Sparkhill practice at 739–741 Stratford Road, Birmingham, B11 4DG. If your search result shows a different phone number, postcode or country, check the official NHS or practice website before calling.
Springfield Medical Practice map, directions and travel planning
Address: Springfield Medical Practice, 739–741 Stratford Road, Springfield / Sparkhill, Birmingham, B11 4DG. Use the map for planning only. Confirm appointment time and access needs before leaving home.
Before travelling
Check appointment time, opening hours, clinician type and whether you need to bring medicine, forms, ID, NHS App access or hospital letters.
If you are late
Call reception as soon as possible. Some appointments cannot safely run late, especially nurse, blood test or time-limited clinics.
If someone else drives you
Send them the full address and postcode. Do not rely only on “Springfield Medical Practice” because there are several similarly named practices.
If you need access help
Tell reception when booking if you need extra time, interpreter support, mobility help, communication support or a carer present.
What to do when Springfield Medical Practice is closed
The official site says if you need urgent medical advice between 6:30pm and 8:00am on weekdays, during weekends or bank holidays, use NHS 111. For emergencies, call 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the surgery to reopen. |
| Medicine advice or minor illness | Local pharmacy | Coughs, colds, sore throat, rash, indigestion, minor pain, prescription collection questions. |
| Mental health crisis | NHS 111, local crisis route, Samaritans 116 123, or 999 if immediate danger | You feel unsafe, overwhelmed, or at risk of harm. |
Official source check and reference notes
Official sources used: the official Springfield Medical Practice website, NHS.uk profile, appointments page, repeat prescriptions page, POD update, NHS App information, team page, registration page, patient information pages, complaints pages, CQC profile and NHS 111.
Official links: NHS.uk profile · Official practice website · Contact page · Appointments · Repeat prescriptions · POD information · Team · Registration · Complaints · CQC profile · NHS 111
Why this page is practical: users do not only need a phone number. They need to know when to call, what to say, whether to use online triage, how POD works, how to avoid prescription delays, how to read reviews, what to do when closed and how to avoid confusing this Birmingham practice with another Springfield practice.