Silverdale Medical Practice: NHS GP appointments, hours, prescriptions, login and patient help
Silverdale Medical Practice is an NHS GP surgery at Pendlebury Health Centre, 659 Bolton Road, Pendlebury, Swinton, M27 8HP. This practical patient guide explains appointment requests, opening hours, RapidHealth/PATCHS/online form access, NHS App and Patient Access login, repeat prescriptions, pharmacy collection, test results, sick notes, home visits, registration, doctors, reviews, complaints, accessibility and what to do when the surgery is closed.
Use this number for: appointment-form help, urgent same-day questions, repeat prescription problems, pharmacy or prescription queries, registration support, test-result questions, home-visit requests, accessibility needs, carer questions, complaints route questions, or if you cannot use the internet.
Silverdale Medical Practice
Pendlebury Health Centre
659 Bolton Road
Pendlebury, Swinton
M27 8HP
Use the full address for Google Maps, taxis, GP letters and family members helping an older patient travel.
Open directionsGoogle and Bing search-intent map for Silverdale Medical Practice
People usually search more than one phrase when they need a GP. This page covers the common search intents: Silverdale Medical Practice appointments, opening hours, phone number, repeat prescriptions, NHS App login, Patient Access, doctors, reviews, pharmacy, test results, sick notes, home visits, registration, email, photos and Pendlebury Health Centre.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Silverdale Medical Practice appointments | Online form, urgent request, routine request, phone route or GP+ enhanced access. | Use appointment guide |
| Silverdale Medical Practice opening hours | Weekday hours, weekend closure, evening/Saturday GP+ access and out-of-hours route. | Use hours guide |
| Silverdale Medical Practice repeat prescriptions | Order medicine, nominate pharmacy, understand processing time and medication reviews. | Use prescriptions guide |
| Silverdale Medical Practice login | NHS account, NHS App or Patient Access setup for prescriptions, results and records. | Use online services guide |
| Silverdale Medical Practice pharmacy | Nominated pharmacy, Electronic Prescription Service, Pharmacy First or medicine advice. | Use pharmacy guide |
| Silverdale Medical Practice doctors | Current GP team, advanced practitioners, pharmacist and nursing team. | Use team guide |
| Silverdale Medical Practice reviews | CQC, NHS feedback, Friends and Family Test and how to read online reviews fairly. | Use reviews guide |
| Silverdale Medical Practice email | Safe online contact, admin query, complaint email or why urgent symptoms should not be emailed. | Use contact guide |
Unique patient decision hub: choose the right route in 60 seconds
This section is designed so local patients can return to the page every time they need help. Start with the problem, then follow the safest route.
I need help today
If symptoms are severe, use 999. If urgent but not life-threatening and Silverdale is closed, use NHS 111. If it is GP-suitable during opening hours, use the official online form or phone if you cannot use online access.
I need a routine appointment
Use the official online form, NHS account for eligible GP+ routine appointments, phone the surgery, or visit reception during opening hours. Explain your main problem clearly.
I need repeat medicine
Use the online form, NHS account/NHS App or Patient Access. Allow enough time because the practice and pharmacy both need processing time before collection.
I need test results
Check NHS App or contact the surgery between 11am and 4pm once results have been reviewed. The practice says it will contact you if more tests or treatment are needed.
I need a sick note
If you were off for 7 days or less, self-certification usually applies. If more than 7 days, use the online form; first fit notes may need an appointment.
I need a home visit
Home visits are for housebound patients or those too ill to attend. Phone as early as possible after 8am, or use the official online link if appropriate.
Silverdale Medical Practice opening hours
The official contact page lists Silverdale Medical Practice as open Monday to Friday from 8:00am to 6:30pm. Saturday and Sunday are listed as closed. The practice also explains that extended hours can vary from week to week, so patients should ask reception before relying on an early morning, late evening or Saturday slot.
| Day | Listed standard opening | Patient note |
|---|---|---|
| Monday | 8:00am to 6:30pm | Online and phone routes available during opening hours. |
| Tuesday | 8:00am to 6:30pm | Good day for routine admin, medication and results questions. |
| Wednesday | 8:00am to 6:30pm | Use official online form for routine clinical or admin requests. |
| Thursday | 8:00am to 6:30pm | Do not leave repeat medicine requests late before the weekend. |
| Friday | 8:00am to 6:30pm | Call early if your issue cannot safely wait until Monday. |
| Saturday | Closed for normal surgery | Some pre-booked GP+ Enhanced Access appointments may run at another site. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
How to request a Silverdale Medical Practice appointment
The official appointments page says all appointment requests, routine or urgent, should use the online form where possible. The request is passed to a triaging clinician and the reception team contacts you with the appropriate appointment or next step. Patients without internet access can phone or visit the surgery during opening hours.
If there is chest pain, stroke signs, severe breathing trouble, collapse, heavy bleeding or someone is not responding, call 999. If urgent but not life-threatening and the surgery is closed, use NHS 111.
Start from the Silverdale Medical Practice website. The practice may display RapidHealth, PATCHS, Accurx or another official online route as systems change. Use the link from the official site rather than a random search result.
Say what is wrong, when it started, whether it is getting worse, what you have tried, what medicines you take and what you are worried about.
The official page says the practice may offer phone, face-to-face, video, text or email consultation. You may also be directed to a pharmacist, physiotherapist, nurse, minor ailments programme or self-help advice.
Say if you need an interpreter, hearing support, wheelchair access, a carer involved, or a specific communication method.
The official page asks patients to cancel as soon as possible so another patient can use the slot. Repeated missed appointments may affect registration with the practice.
Hello, my name is [your name]. My date of birth is [date of birth]. I am a patient at Silverdale Medical Practice. I need help because [one clear sentence]. I cannot use the online form / I need advice today. Can you tell me the safest next step?
Evening and Saturday GP+ Enhanced Access appointments
Silverdale’s official appointment information says evening and weekend appointments are available through the GP+ Enhanced Access Service. These are pre-booked appointments, not a normal walk-in clinic. The official page lists Silverdale Medical Practice for Monday and Tuesday enhanced access, and The Lakes Medical Practice for Wednesday, Thursday, Friday and Saturday sessions.
| Enhanced access point | Listed site | Important note |
|---|---|---|
| Monday and Tuesday | Silverdale Medical Practice, Pendlebury Health Centre, 659 Bolton Road, M27 8HP | Ask Silverdale reception to book. Do not assume walk-in access. |
| Wednesday to Saturday | The Lakes Medical Practice, 21 Chorley Road, Swinton, M27 4AF | Pre-booked GP+ access may be offered depending on availability. |
| Routine evening/Saturday need | NHS account/NHS App may show eligible options | Check official online account options and ask reception if unsure. |
Before you submit a form or call: practical checklist
This checklist helps patients, carers and older residents make a clearer request. A good request can reduce back-and-forth and help the practice send you to the right clinician.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse practitioner / prescription / test / referral].
Silverdale Medical Practice login, NHS App, Patient Access and online services
The official online services page says patients can use an online form for routine appointments, sick notes, test results and admin requests without needing an account. For other tasks, patients can use an NHS account/NHS App or Patient Access to order repeat prescriptions, view test results, see parts of the health record, check or cancel appointments and view vaccination records.
Online form
Use the official website form for routine appointment requests, admin questions, sick notes and test-result questions. This route usually does not need a separate account.
NHS App / NHS account
Use NHS login to access supported NHS App functions such as repeat prescriptions, records, test results, vaccination records and appointment management where available.
Patient Access
The official page says Patient Access setup requires visiting the surgery with photo ID so the practice can confirm your identity and provide login details.
Login safety
Do not share your NHS login, Patient Access details, password, verification code or medical record information with unofficial websites or callers.
Helpful NHS App video for prescriptions, records and appointments
This official NHS England Digital video is useful if you want to understand how the NHS App can help with repeat prescriptions, GP records and some appointment functions. Always follow Silverdale Medical Practice’s own instructions for local appointment routes.
Silverdale Medical Practice doctors, advanced practitioners and clinical team
The official team page lists the current doctors, advanced practitioners, pharmacy team, nursing team and management team. Staff lists can change, so use this table as a helpful guide and check the official team page for the latest live details.
| Team area | Currently listed examples | What this means for patients |
|---|---|---|
| Doctors / GPs | Dr I. A. Ballin, Dr Z Ahmed, Dr Mitesh Sharma, Dr K McCall, Dr Dawn Allis, Dr Otobong Idem, Dr Anwar Jilani, Dr Sarah Jeffery | You can state a preferred clinician, but triage may offer the safest available professional. |
| Advanced practitioners | Maria Hughes, Lauren Lewis, Mr Stuart Pitts, Amy Polin | The practice says advanced practitioners can see acute conditions, prescribe, alter medication and refer when necessary. |
| Pharmacy team | Luke Liddle, Practice Pharmacist | Useful for medication reviews, prescription questions and medicine safety queries. |
| Practice nursing team | Lauren Lewis, Lucie Ashton, Elana Shapiro, Margaret Rose, Julie Morris, Sophie Hulse | Nurses and healthcare assistants may support long-term condition reviews, dressings, blood tests, cervical screening and other planned care. |
| Management and reception | Andrea Simpson, Jacqui Williams, Claire Thomas, reception and admin team | Useful for registration, complaints, access needs, records, admin and practice-process queries. |
Silverdale Medical Practice repeat prescriptions
The official repeat prescription page says the easiest ways to order repeat prescriptions are the online form, NHS account/NHS App and Patient Access. These accounts show repeat medicine and dosage so you can choose the items you need. Housebound and vulnerable patients can order over the phone with the surgery.
NHS App or NHS account
Use this route to choose repeat medicines and manage your nominated pharmacy where enabled.
Patient Access
Use Patient Access if your account is set up and your repeat medicines are visible.
Online form
Use the official online form for repeat prescription requests or medication questions through the practice route.
Paper request
The official page says you can bring the paper form to the surgery during opening hours.
| Prescription issue | What it usually means | Best next step |
|---|---|---|
| When can I collect? | The official page says repeat prescriptions are usually collectable from the pharmacy 5 to 6 working days after ordering because both practice and pharmacy need processing time. | Order early before weekends, bank holidays and travel. |
| My medicines are due at different times | The practice says patients can ask to synchronise repeat prescriptions so they fall at the same time. | Ask via online form, NHS account or Patient Access. |
| I need medicine urgently | Same-day medication still needs pharmacy preparation time. | Contact your pharmacy and tell the practice if you are close to running out. |
| Medication review due | Repeat medicine may be delayed if a review is needed. | Respond to review requests and ask what appointment or checks are required. |
| Old medicines at home | The official page says old medicines should go back to the pharmacy or surgery, not in the bin or toilet. | Return unused medicine safely. |
Pharmacy, nominated pharmacy, EPS and Pharmacy First
Searches for “Silverdale Medical Practice pharmacy” can mean different things: your nominated pharmacy, Electronic Prescription Service, pharmacy collection, prescription readiness, or pharmacy advice. The official prescription page says most pharmacies offer text or email alerts and that the NHS App can show approved prescriptions ready for pharmacy preparation.
| Need | What to do | Why it helps |
|---|---|---|
| Change pharmacy | Change your nominated pharmacy in the app, at the surgery, or at a pharmacy that accepts repeat prescriptions. | This sends future electronic prescriptions to the right place. |
| Medicine questions | Ask a pharmacist first for medicine advice, side effects and over-the-counter options. | Pharmacists are qualified healthcare professionals and often open evenings/weekends. |
| Pharmacy First | Ask a pharmacy about earache, impetigo, infected insect bites, shingles, sinusitis, sore throat or UTIs where appropriate. | The pharmacist may offer advice, treatment or referral back to GP/another service. |
| Prescription not ready | Check pharmacy alerts, NHS App prescription status where available, and ordering date. | Collection can take several working days. |
| Running out when closed | Ask a pharmacy or NHS 111 about urgent medicine options. | Do not wait until the surgery reopens if important medicine has run out. |
Test results, blood tests and follow-up questions
The official test results page says that if your results show you need more tests or treatment, the practice will contact you. Once a doctor has reviewed your results, you can view them in your NHS account/NHS App, or phone or visit the surgery between 11am and 4pm to ask about them.
GP-ordered tests and hospital-ordered tests may have different follow-up routes.
The official page says results can be viewed once a doctor has reviewed them.
This can be quicker than phoning if result access is available for your account.
The official page says patients can phone or visit between 11am and 4pm for results.
If you feel worse, use GP, NHS 111 or 999 based on severity rather than waiting silently for results.
Sick notes, fit notes and work letters
The official sick-note page explains that if you have been off sick for more than 7 days, you can request a sick note through the online form. For a first fit note, you may need to book an appointment. Follow-on fit notes can be requested through the online form. If you had a hospital procedure, ask the hospital team for the fit note.
Off sick for 7 days or less
Your employer should not normally ask for medical evidence. You can usually self-certify when you return to work.
More than 7 days
Use the official online form. First fit notes may require an appointment.
Hospital procedure
Ask the hospital team for paperwork if the illness or procedure was managed by the hospital.
Give clear dates
Say when the illness started, whether you are still off work and when your previous fit note ends.
Home visits: when to request one
The official appointments page says home visits are only available for housebound patients and those too ill to attend the surgery. The practice will phone first to understand what you need. It asks patients to phone as soon after 8am as possible, or use the official online link where appropriate.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound patient | Request home visit early | Explain why the patient cannot safely attend the surgery. |
| Too ill to attend | Ask for clinical triage | The practice may phone first to understand the need. |
| Transport difficulty only | Usually not a home-visit reason | Home visits should be medically justified, not for social convenience. |
| Emergency symptoms | Call 999 | Do not wait for a GP visit in a life-threatening situation. |
How to register with Silverdale Medical Practice
The official new-patient page says you should check the catchment area before filling out registration forms. Silverdale’s practice area is Pendlebury, Clifton and Swinton North only for new patients. The page also says Silverdale is a Safe Surgery: if you live in the practice area and do not have ID or proof of address, you can still register, and the practice will not ask for immigration documents.
The official page says the practice area for new patients is Pendlebury, Clifton and Swinton North only.
The official page links to Register with a GP Surgery and says it will automatically register you if you are within the catchment area.
You can collect registration forms from the front of the building facing the pharmacy.
The official page says this helps the practice understand your medical details better.
The practice says all patients have an allocated named GP, but you can still choose to see a GP of your choice where available.
Accessibility, travel, interpreters and carer support
The official contact page lists disabled access, disabled toilets, a hearing loop, step-free access and wheelchair access. The accessibility information says the health centre has no steps to negotiate and is suitable for wheelchair access. Tell the practice early if you need interpreter support, a chaperone, large print, BSL, a carer involved or communication help.
Public transport
The official contact page says the 8 and 66 buses stop outside Pendlebury Health Centre. The 21 and 22 stop nearby on Mossfield Road and Lees Street.
Nearest train station
The official contact page says Swinton is the nearest train station and about a 10-minute walk.
Access needs
Ask staff to record communication or accessibility needs in your record so future appointments are easier to manage.
Proxy access
If you care for someone, ask about proxy access and linked profiles in the NHS App where appropriate.
Hello, I have an appointment or request with Silverdale Medical Practice. I need help with [interpreter / hearing support / wheelchair access / carer involvement / extra time]. Can this be added to my request before I attend?
Reviews, CQC rating and patient feedback
CQC lists Silverdale Medical Practice as Overall: Good. When reading reviews, compare CQC, NHS profile feedback, Friends and Family Test, GP Patient Survey and recent patient comments. Do not rely only on one old star rating because appointment systems and staff processes can change.
CQC inspected quality
CQC is a formal inspection source. It currently lists Silverdale Medical Practice as Overall Good.
Friends and Family Test
The practice says feedback helps it review and improve the care experience.
GP Patient Survey
Use survey results for wider patterns, not single-case stories.
Check review dates
Old reviews may not reflect current online forms, enhanced access, pharmacy routes or staff changes.
Email, online contact and safe message route
The official contact-the-practice page warns not to use the online contact route for urgent medical queries because it is monitored during practice working hours. It says questions are passed to an appropriate member of staff and the practice aims to respond within two working days. The complaints page also lists an email route for complaints and formal practice contact.
| Need | Best route | Why |
|---|---|---|
| Urgent medical query | Phone the surgery, NHS 111 or 999 depending on severity | Online contact is not for urgent medical queries. |
| Non-urgent admin question | Official online contact form | The practice aims to respond within two working days. |
| Complaint or suggestion | Reception supervisor, Deputy Practice Manager, written route or practice email listed by the practice | Formal concerns need a clear route and timeline. |
| Records request | Subject access request or official records route | Medical records need identity checks and data protection handling. |
Complaints, suggestions and formal feedback
The official complaints page says suggestions can be put in writing and given to the Deputy Practice Manager. It says patients should contact the reception supervisor in the first instance for a complaint, and the practice operates an NHS complaints procedure. It also lists the practice email as gmicb-sal.silverdalemedicalpractice@nhs.net.
Include dates, times, names if known, what happened, what harm or concern exists, and what outcome you want.
Ask reception who should receive the complaint or suggestion.
The practice may need permission before discussing another patient’s medical information.
Save a copy of your complaint, emails, letters and any response.
Useful local NHS and support numbers
The official useful-numbers page lists several local contacts. Numbers can change, so use the official page before relying on them for anything urgent or legal.
| Service | Listed number | Use for |
|---|---|---|
| Silverdale Medical Practice | 0161 983 0940 | GP surgery contact during opening hours. |
| Out-of-hours assistance | NHS 111 | Urgent non-emergency help when the practice is closed. |
| Ambulance emergency services | 999 | Life-threatening emergencies. |
| Salford Royal Hospital | 0161 206 7373 | Hospital switchboard or hospital-related queries. |
| Social Services | 0161 603 4400 | Adult social care route listed by the practice. |
| Children’s Social Services | 0161 603 4500 | Children’s social care route listed by the practice. |
| Health Visitors | 0161 212 5021 | Health visitor support listed by the practice. |
| Swinton Family Planning Clinic | 0161 212 5100 | Family planning route listed by the practice. |
Silverdale Medical Practice vs other “Silverdale” surgeries
There are several UK GP practices with similar names, including Silverdale Family Practice, Silverdale Medical Centre and Silverdale & Ryecroft Practice. This page is about Silverdale Medical Practice at Pendlebury Health Centre, 659 Bolton Road, Pendlebury, Swinton, M27 8HP. If your search result shows South Hetton, Newcastle-under-Lyme, Ryecroft, or Silverdale Medical Centre, you may be looking for a different practice.
Silverdale Medical Practice map, directions and photos
Address: Silverdale Medical Practice, Pendlebury Health Centre, 659 Bolton Road, Pendlebury, Swinton, M27 8HP. Use the map for planning only. Confirm your appointment time, access needs and opening hours before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need to bring medication, samples, letters or forms.
By bus
The official contact page says the 8 and 66 stop outside Pendlebury Health Centre, with the 21 and 22 nearby.
By train
The official page says Swinton train station is about a 10-minute walk.
If someone else is driving
Send them the full address and postcode: Pendlebury Health Centre, 659 Bolton Road, Pendlebury, Swinton, M27 8HP.
What to do when Silverdale Medical Practice is closed
The official contact page says NHS 111 is the NHS non-emergency number and is available 24 hours a day, 365 days a year. Use 999 for life-threatening emergencies. Do not use non-urgent online contact routes for urgent medical queries.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine side effects, emergency supply questions. |
| Mental health crisis | NHS 111, local crisis route, Samaritans 116 123, or 999 if immediate danger | You feel unsafe, at risk of harm, or need urgent mental health support. |
| Urgent prescription when closed | NHS 111 or pharmacy | If important medicine has run out, ask a pharmacy or NHS 111 about urgent options. |
CQC rating and quality note
CQC lists Silverdale Medical Practice at Pendlebury Health Centre as Overall: Good. Always check the official CQC page before quoting the rating elsewhere because inspection records can change.
Official source check and reference notes
Official sources checked before writing: NHS.uk, the official Silverdale Medical Practice website, contact page, appointments page, enhanced access page, online services page, repeat prescriptions page, test results page, sick notes page, registration page, meet the team page, accessibility pages, complaints page, useful telephone numbers page, CQC profile and an official NHS App video.
Official links: NHS.uk profile · Official practice website · Contact and opening hours · Appointments · Enhanced access · Online services · Repeat prescriptions · Test results · Sick notes · New patients · Meet the team · Complaints · CQC · NHS 111
Why this page is built this way: real patients search phone, hours, login, doctors, reviews, pharmacy, prescriptions, NHS App, Patient Access, e consult, photos, email and Pendlebury Health Centre. This guide explains those intents in one place and links to official sources for final confirmation.