Shakespeare Medical Practice: NHS GP appointments, opening hours, prescriptions and patient help
Shakespeare Medical Practice is an NHS GP surgery at Burmantofts Health Centre, Cromwell Mount, Leeds LS9 7TA. This practical guide explains appointment requests, Dr.iQ powered by Evergreen, NHS App access, opening times, repeat prescriptions, test results, sick notes, home visits, new-patient registration, accessibility, complaints, reviews, CQC status, and the difference between the GP surgery and Shakespeare Walk-in Centre.
Use this number for: help with appointment requests, online access problems, home visit requests, registration questions, urgent same-day queries, accessibility support, or if you cannot use Dr.iQ powered by Evergreen or the NHS App.
Shakespeare Medical Practice
Burmantofts Health Centre
Cromwell Mount
Leeds
LS9 7TA
Email: shakespeare.reception@nhs.net
For urgent symptoms, do not rely on email. Use 999, NHS 111 or the surgery phone route depending on severity.
Open directionsSearch-intent map: what people really want when they search Shakespeare Medical Practice
Patients usually search for “Shakespeare Medical Practice appointments”, “opening hours”, “phone number”, “repeat prescriptions”, “login”, “Dr.iQ”, “Evergreen Life app”, “NHS App”, “test results”, “sick notes”, “doctors”, “reviews”, “walk-in centre”, “registration”, “email address”, “Leeds GP” and “Burmantofts Health Centre”. This guide answers the task behind each phrase, not just the keyword.
| Search phrase | What the patient usually needs | Best next step |
|---|---|---|
| Shakespeare Medical Practice appointments | Request urgent or routine GP help and understand Dr.iQ/Evergreen. | Use appointment guide |
| Shakespeare Medical Practice opening hours | Know when the GP surgery is open and what to do when closed. | Check hours section |
| Shakespeare Medical Practice repeat prescriptions | Order medicine, choose pharmacy, understand 2–3 working day timing. | Use prescriptions section |
| Shakespeare Medical Practice login | Use Dr.iQ powered by Evergreen, Evergreen Life, or NHS App securely. | Use online services section |
| Shakespeare Medical Practice test results | View results in Evergreen/NHS account or phone/visit during the listed time window. | Use test results section |
| Shakespeare Medical Practice walk-in centre | Understand the GP practice is different from Shakespeare Walk-in Centre. | Use walk-in centre section |
Patient decision hub: GP, pharmacy, 111, walk-in centre or 999?
This practical hub helps you avoid the wrong service. Use it before calling or submitting an online request.
Call 999 now
Use 999 for severe chest pain, stroke signs, severe breathlessness, heavy bleeding, major trauma, loss of consciousness, or someone not responding.
Use NHS 111
Use NHS 111 online or call 111 if the GP is closed and you need urgent medical advice, or you are not sure which urgent service is right.
Use Shakespeare Medical Practice
Use the GP route for ongoing symptoms, long-term conditions, medication reviews, test results, fit notes, referrals, admin requests and routine health problems.
Ask a pharmacy
Use a pharmacy for minor illnesses, medicine questions, side effects, coughs, colds, sore throat, tummy trouble, aches and pains, and some Pharmacy First conditions.
Use urgent care or walk-in routes
Use urgent treatment services for injuries or urgent problems that are not life-threatening. Shakespeare Walk-in Centre is a separate service in the same building.
Use sexual health services
For STI testing and contraception advice, the practice appointment page points patients to sexual health services that do not require GP registration.
Shakespeare Medical Practice opening hours
The official contact page lists Shakespeare Medical Practice as open from 8:00am to 6:30pm Monday to Friday. Saturday and Sunday are closed, and the contact page also says the practice is closed during bank holidays.
| Day | Listed opening time | Patient note |
|---|---|---|
| Monday | 8:00am to 6:30pm | Use Dr.iQ/Evergreen or phone early if you need help today. |
| Tuesday | 8:00am to 6:30pm | Good day for routine admin, prescriptions, test result queries and registration help. |
| Wednesday | 8:00am to 6:30pm | Use online services for routine GP, admin and medication requests where possible. |
| Thursday | 8:00am to 6:30pm | Order medicine early if you need it before the weekend. |
| Friday | 8:00am to 6:30pm | Do not leave urgent prescription, sick note or admin problems until late afternoon. |
| Saturday | Closed | Ask the practice about enhanced access if you need pre-arranged evening or weekend care. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
| Bank holidays | Closed | Check official updates before travelling or relying on normal access. |
How to request GP appointments at Shakespeare Medical Practice
Shakespeare Medical Practice says it operates an online system for appointments, prescription requests and medical advice. Dr.iQ is now powered by Evergreen, so registered patients can request help through the Evergreen Life app. If you cannot download or use the app, the practice says you should contact the practice directly by phone.
If symptoms are life-threatening, use 999. If the surgery is closed and the problem is urgent but not life-threatening, use NHS 111.
Submit an online consultation for GP help, admin requests, medication questions or routine advice. Only use official practice links or QR codes if you are registered at Shakespeare Medical Practice.
Write what started, when it started, whether it is getting worse, what you have tried, your regular medicines, allergies, and what outcome you need.
The official page says you may be offered an advanced nurse practitioner, physiotherapist, paramedic or clinical pharmacist rather than a GP. This is normal when that professional is the right person for the problem.
Appointments may be face-to-face at the practice, by telephone, or by video call depending on clinical need and practice triage.
If you cannot attend, cancel as soon as possible. The official page says repeated missed appointments may lead to the practice considering removal from the practice list.
Hello, my name is [your name]. My date of birth is [date of birth]. I am registered at Shakespeare Medical Practice. I need help with [main problem]. I cannot use Dr.iQ/Evergreen today. Can you help me make the request or tell me the safest next step?
Before you submit a request: practical checklist
This checklist helps patients, carers and older adults give the practice enough information the first time. It can reduce back-and-forth messages and help the practice choose the right clinician.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [self-care or medicine]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse practitioner / pharmacist / test / referral / prescription].
Dr.iQ, Evergreen Life, NHS App and online services login
Many users search “Shakespeare Medical Practice login” because they want the right app or online route. The official online services page says Dr.iQ is now powered by Evergreen and can help patients request GP help, order repeat prescriptions, access GP records and results, and manage health information. The practice also refers patients to the NHS App for some services.
Evergreen Life / Dr.iQ
Use the official practice page to access Dr.iQ powered by Evergreen. The practice tells patients to use only the links or QR codes shown on its official pages.
NHS App
The NHS App can help with prescriptions, GP records, test results and NHS 111 online, depending on what is enabled for your account.
Login safety
Never share NHS login passwords, security codes or GP record details with unofficial websites or unknown callers.
Cannot use the app?
The official appointments page says patients who cannot use Dr.iQ/Evergreen should contact the practice directly by phone.
Helpful NHS App video for prescriptions, records and online access
This official NHS England Digital video is useful if you want to understand how the NHS App can help with repeat prescriptions, GP records, NHS number and 111 online. Always follow Shakespeare Medical Practice’s own Dr.iQ/Evergreen instructions for local GP requests.
Repeat prescriptions at Shakespeare Medical Practice
The official prescription page says Dr.iQ is now powered by Evergreen and that patients can order repeat prescriptions online using the Evergreen Life app. It also says repeat medication can be ordered through the NHS App or by email, and that repeat prescription requests are not taken over the phone.
Evergreen Life app
Use the official Shakespeare Medical Practice page to access the correct Evergreen Life app route for registered patients.
NHS App
Use the NHS App if repeat prescription ordering is available for your account. Check medicine name, dose and nominated pharmacy.
Email route
The official prescription page lists shakespeare.reception@nhs.net as an email route for repeat prescription ordering.
No phone requests
The official prescription page says the practice does not take repeat prescription requests over the phone.
| Prescription issue | What it may mean | Practical next step |
|---|---|---|
| Need a routine repeat prescription | Your medicine is already approved as repeat medication. | Use Evergreen, NHS App or the listed email route. Do not phone routine requests. |
| Pharmacy cannot see it | The prescription may not be issued yet, may be sent elsewhere, or may need review. | Check the app, your nominated pharmacy and the practice route. |
| Need it before travel | Extra supply may need review or planning. | Request early and clearly state travel dates. |
| Medicine review due | The practice may ask you to attend or provide information before continuing repeats. | Respond promptly to review requests to avoid delays. |
Pharmacy, nominated pharmacy and minor illness help
A nominated pharmacy is the pharmacy where your electronic prescription is sent. Shakespeare Medical Practice says you can change your nominated pharmacy through the app or website where you order prescriptions, at the GP practice, or at a pharmacy that accepts repeat prescriptions.
| Need | Best route | Why |
|---|---|---|
| Medicine side effects | Ask a pharmacist or contact the practice if serious. | Pharmacists are qualified to advise on many medicines. |
| Coughs, colds, sore throat | Ask a pharmacy first where suitable. | The prescription page says pharmacists can advise on minor illnesses. |
| Prescription collection | Ask your nominated pharmacy. | The pharmacy can confirm whether it has received and prepared your medicine. |
| Late or weekend pharmacy | Use NHS Find a Pharmacy. | Community pharmacy hours are not the same as GP surgery hours. |
Test results and medical record access
The official test results page says results can be viewed in the Evergreen Life app, NHS website or NHS App once reviewed. It also says the practice will contact you if results show that more tests or treatment are needed. Patients can phone or visit between 11am and 4pm to ask about results.
When you have a test, ask how long the result usually takes and how you will hear.
Once reviewed, results may show in Evergreen Life, NHS website or NHS App, depending on your access.
The official page says patients can phone or visit between 11am and 4pm for results information.
If you feel worse while waiting, use GP, NHS 111 or 999 depending on severity.
Sick notes, fit notes and work letters
The official sick notes page explains that if you are off work sick for 7 days or less, your employer should not usually ask for medical evidence and you can self-certify. If you are off work for more than 7 days, your employer may ask for a fit note from the GP practice.
7 days or less
Ask your employer about self-certification. You may not need a GP fit note.
More than 7 days
You may need to speak with a clinician or request a sick note through Dr.iQ or by calling the practice.
Give clear dates
Say when you became unwell, whether you are still off work, and whether hospital or GP care was involved.
Ask what your employer needs
Check whether they need a fit note, self-certification form, hospital letter or return-to-work information.
Home visits: when to request one
The official home visits page says Shakespeare Medical Practice can visit very poorly and housebound patients at home. If you need a home visit, call the surgery by 10am so the doctor can plan the rounds. Home visits are normally made between 12:30pm and 3:30pm.
| Situation | Likely route | Important note |
|---|---|---|
| Very poorly and housebound | Call by 10am | Give clear details so the doctor can plan safely. |
| Transport difficulty only | Usually not enough for a GP home visit | Ask reception about the safest alternative. |
| Severe emergency symptoms | Call 999 | Do not wait for a GP home visit. |
| Frail older patient | Ask for clinical advice | Explain falls, confusion, breathing, fever, hydration and carer concerns. |
How to register with Shakespeare Medical Practice
NHS.uk currently shows Shakespeare Medical Practice as accepting new patients. The official registration page says patients can register online and that it is helpful to have your NHS number. The page also says Shakespeare Medical Practice is a Safe Surgery and welcomes everyone in the community.
The registration page says the practice accepts registrations from patients in the local area and provides a boundary checker.
Use the official registration form linked from the practice site.
The practice says it is helpful to have your NHS number when registering.
The Safe Surgery information says nationality or immigration status does not affect your right to register, and if you do not have ID or proof of address but live in the practice area, you can still register.
If you take regular medication, plan before changing GP so you do not run out while records transfer.
Doctors, nurses and staff at Shakespeare Medical Practice
The official staff page says the practice has experienced doctors, nurses and healthcare professionals, and that it is an accredited training practice. It also explains that patients may be supported by GP registrars, GP trainees or Foundation Year Doctors, supervised by senior GPs.
| Role or staff member | Official page listing | Patient note |
|---|---|---|
| GP | Dr Sarah Mortimer | Doctor availability can change; ask reception for the right clinician. |
| GP | Dr Imran Khan | You may still be seen by other trained clinicians depending on need. |
| Advanced Clinical Practitioner | Sam Pickering | May help with appropriate clinical problems. |
| Practice Nurse | Katie Richardson | May support nursing appointments, reviews and planned care. |
| Healthcare Assistant | Nosheen Khan | May support clinical checks and healthcare assistant appointments. |
| Practice Manager | Lisa Varley | Relevant for service concerns and formal practice processes. |
Accessibility, parking, hearing support and carers
The official contact page says the practice provides car parking, disabled access via ramp, and an induction loop for hearing impaired patients. Ask early if you need extra help, interpreter support, a carer involved, or a reasonable adjustment.
Parking
The practice contact page says car parking is provided. Check before travelling if parking is essential.
Disabled access
The contact page says disabled access is available via ramp.
Hearing support
The contact page says an induction loop is provided for hearing impaired patients.
Carers and proxy access
If you manage care for someone else, ask about consent and proxy access before requesting information.
Hello, I have an appointment/request with Shakespeare Medical Practice. I need help with [wheelchair access / hearing loop / interpreter / carer support / extra time]. Can this be noted before my appointment?
Shakespeare Medical Practice vs Shakespeare Walk-in Centre
Many people confuse Shakespeare Medical Practice with Shakespeare Walk-in Centre because both are linked to Burmantofts Health Centre, Cromwell Mount, Leeds LS9 7TA. They are not the same service. Use this table before calling.
| Service | What it is | Contact / access |
|---|---|---|
| Shakespeare Medical Practice | Your NHS GP surgery for registered patients: appointments, prescriptions, test results, registration, home visits and long-term care. | 0113 295 1132. Monday to Friday, 8:00am to 6:30pm. |
| Shakespeare Walk-in Centre | A separate walk-in / urgent access service in the same building area, not the same as GP registration. | OneMedical lists 0113 8430185 and 8:00am to 8:00pm daily, 365 days a year. Check before travelling. |
Reviews, feedback and CQC status
When reading “Shakespeare Medical Practice reviews,” do not rely only on old star ratings. Appointment systems, staff, online routes and providers can change. Use CQC, NHS profile details, Friends and Family Test, and recent patient feedback together.
Current CQC status
The current CQC profile for Shakespeare Medical Practice says the service registered on 1 April 2024 and has not yet been inspected. Do not confuse this with archived provider profiles or the separate Walk-in Centre rating.
Friends and Family Test
The Friends and Family Test is a direct way to share patient experience with the practice.
Check review dates
Old reviews may describe old systems or previous providers, so always check the date and context.
Look for patterns
Repeated themes about phones, app access, prescriptions or staff communication are more useful than one emotional comment.
Complaints, concerns and formal feedback
The official complaints page says Shakespeare Medical Practice tries to give the best service possible, but patients can complain if they feel this has not happened. It also explains confidentiality: if you complain for someone else, the practice needs to know you have permission.
The official page says in the first instance you can discuss the complaint with the staff member concerned.
If the issue cannot be resolved, contact the Practice Manager for further advice on the complaints process.
Include dates, times, what happened, who was involved if known, what impact it had and what outcome you want.
A signed note may be needed unless the patient cannot provide it because of illness or disability.
Shakespeare Medical Practice map and directions
Address: Shakespeare Medical Practice, Burmantofts Health Centre, Cromwell Mount, Leeds, LS9 7TA. Use the map for planning only. Confirm appointment time, opening hours and access needs before travelling.
Before leaving home
Check appointment time, clinician type, access needs, parking needs, and whether you need medicine packets, letters, samples or forms.
If travelling by taxi
Give the full address: Burmantofts Health Centre, Cromwell Mount, Leeds LS9 7TA.
If you are late
Phone reception as soon as possible. Some appointments cannot safely run late.
If you meant the walk-in centre
Check you are going to the right service. The GP surgery and Walk-in Centre are separate routes.
What to do when Shakespeare Medical Practice is closed
The official out-of-hours page says to call NHS 111 if you need urgent medical care when the centre is closed. NHS 111 is available 24 hours a day, seven days a week and is free from landlines and mobiles. For deaf people and those hard of hearing, the page lists textphone access as 18001 111.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Major accident, severe breathlessness, severe bleeding, loss of consciousness, severe chest pain. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help when the GP is closed and are not sure what to do. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, aches, pains and over-the-counter medicine questions. |
| Hearing or speech support for 111 | Textphone 18001 111 | Use the textphone route listed on the practice out-of-hours page. |
| Mental health crisis | NHS 111, local crisis service, Samaritans 116 123, or 999 if immediate danger | You feel unsafe, at risk of harm, or need urgent mental health support. |
Official source check and reference notes
Official sources checked before writing: NHS.uk Shakespeare Medical Practice profile, Shakespeare Medical Practice official website, contact page, appointments page, prescriptions page, online services page, test results page, sick notes page, home visits page, registration page, staff page, accessibility/contact details, complaints page, out-of-hours page, CQC current profile and Shakespeare Walk-in Centre information.
Official links: NHS.uk profile · Official practice website · Contact and hours · Appointments · Online services · Prescriptions · Test results · Home visits · Registration · Complaints · CQC current profile · NHS 111
Why this page is practical: patients often need one clear next step, not a directory list. This guide explains when to use Dr.iQ/Evergreen, when to call, when to ask a pharmacist, when to use 111, when to use 999, and when the nearby Walk-in Centre may be a separate route.