Richford Gate Medical Practice: NHS GP appointments, hours, PATCHS, prescriptions and patient help
This complete patient guide covers Richford Gate Medical Practice appointments, phone number, opening hours, PATCHS, SystmOnline, NHS App, prescriptions, doctors and clinics, test results, fit notes, registration, home visits, Saturday access, pharmacy help, reasonable adjustments, CQC rating and what to do when the surgery is closed.
Use this number for: same-day appointment requests, urgent GP questions, call-back support, PATCHS help, registration questions, home visit requests, prescription problems, test-result access, reasonable adjustments and if online services are difficult.
Richford Gate Medical Practice
Richford Gate
Richford Street
London
W6 7HY
NHS.uk, CQC and the official practice website list this Richford Street address.
Get directionsEmail:
Hafccg.richfordgate@nhs.net
Do not use email for emergencies or symptoms that need same-day help. Use 999, NHS 111, phone or PATCHS depending on urgency.
Email safety guidePrescription email:
richfordgate.prescriptions@nhs.net
The prescription email is for repeat prescription requests, not appointments or clinical questions.
Prescription stepsGoogle and Bing search-intent map for Richford Gate Medical Practice
People search this surgery in many different ways. This page answers common searches around Richford Gate Medical Practice, Richford Gate Medical Centre, Richford Gate appointments, PATCHS, opening times, phone number, prescriptions, NHS App, SystmOnline, test results, fit notes, new patients, doctors, reviews, CQC rating, Richford Street and Hammersmith GP surgery.
| Search phrase | What the user usually needs | Best section |
|---|---|---|
| Richford Gate appointments | Same-day phone route, PATCHS routine route, call-back and Saturday access. | Appointments |
| Richford Gate opening times | Weekday hours, Wednesday evening access, phone-line rules and weekend closure. | Opening hours |
| Richford Gate PATCHS | Online routine appointments, admin requests, sick certificate requests and non-urgent contact. | PATCHS |
| Richford Gate prescriptions | NHS App, SystmOnline, prescription email, paper slip and 2 working day processing. | Prescriptions |
| Richford Gate test results | Result timing, NHS App access, calling from 10am to 5pm and hospital test responsibility. | Test results |
| Richford Gate registration | New NHS patient registration, catchment area, out-of-area rules and urgent care while registering. | Register |
| Richford Gate CQC | Current CQC profile and overall Good rating. | CQC status |
Unique patient decision hub: choose the right route in 60 seconds
Use this section whenever you need the surgery. It helps you decide whether to use PATCHS, call reception, use the NHS App, contact a pharmacy, use NHS 111 or call 999.
I need urgent help today
For life-threatening symptoms, call 999. For urgent but not life-threatening problems, call the practice from 8:15am if open. When the practice is closed, use NHS 111.
I need a routine GP appointment
Use PATCHS to request a routine appointment in advance. You can choose phone or face-to-face, but face-to-face is often best if you are physically unwell.
I need medicine
Order repeat prescriptions through NHS App, SystmOnline, prescription email or paper request. Allow up to 2 working days for issue.
I need results
Check NHS App or NHS website after a clinician has reviewed results. If you cannot use the NHS App, call or visit from 10am to 5pm.
I need a fit note
You do not need a fit note for 7 calendar days or less. Repeat fit notes can be requested through PATCHS or at reception.
I need a home visit
Home visits are only for housebound patients or those too ill to attend. Call as early as possible before 10am.
Richford Gate Medical Practice opening hours
The official contact page lists the practice as open Monday, Tuesday, Thursday and Friday from 8:00am to 6:30pm, Wednesday from 8:00am to 8:00pm, and closed on Saturday and Sunday. It also says phone lines open from 8:00am for emergencies only for 15 minutes, then open to all from 8:15am. On Wednesdays, phone lines close at 6:30pm.
| Day | Official listed opening | Patient note |
|---|---|---|
| Monday | 8:00am to 6:30pm | Same-day urgent appointment requests start by phone from 8:15am. |
| Tuesday | 8:00am to 6:30pm | Use PATCHS for routine or admin requests. |
| Wednesday | 8:00am to 8:00pm | Phone lines close at 6:30pm even though the practice opens later. |
| Thursday | 8:00am to 6:30pm | Do not leave urgent requests until late afternoon. |
| Friday | 8:00am to 6:30pm | Plan prescriptions early before the weekend. |
| Saturday | Closed at main surgery | Saturday appointments may be available at Brook Green Medical Centre when pre-booked. |
| Sunday | Closed | Use NHS 111 or 999 depending on urgency. |
How to book a Richford Gate Medical Practice appointment
The official appointments page says patients can contact the practice online through PATCHS, by phone from 8:15am Monday to Friday for same-day and urgent requests, or in person for general queries. It also says reception cannot book an appointment on the spot if you walk in; if you need an appointment, use phone or PATCHS.
Call 999 for emergencies. Use NHS 111 when the surgery is closed and the problem is urgent but not life-threatening.
The practice says urgent appointment requests should be made by phone and not submitted online.
For urgent appointments, the practice says you should be available to attend between 8:30am and 1pm or 2pm and 6pm that day.
PATCHS can be used to pre-book a routine appointment in advance or make admin requests such as a sick certificate.
The official page says you can choose a face-to-face appointment or telephone call. Face-to-face is best if you are feeling physically unwell.
Saturday appointments are offered at Brook Green Medical Centre, Bute Gardens, London W6 7EG, and can be pre-booked via PATCHS or by phone.
Hello, my name is [your name]. My date of birth is [date of birth]. I am registered at Richford Gate Medical Practice. I need help because [say the main problem in one sentence]. I need [urgent same-day advice / routine appointment / prescription help / results advice / home visit request]. What is the safest next step?
PATCHS online contact, admin requests and routine appointments
The official appointment and online-services pages say PATCHS is the easiest way to request something from the surgery, including an appointment, admin request, fit-note request or information to add to your medical record. The practice aims to get back to patients within one working day for PATCHS requests.
Use PATCHS for routine care
Use PATCHS for routine GP appointment requests, admin questions, sick certificates and non-urgent medical requests.
Do not use for urgent symptoms
The official appointment page says urgent requests should be made by phone, not online.
Reception can help
If you are not digitally literate, the reception team can help complete the form over the phone.
Act for someone else
PATCHS can be used on behalf of someone else if you are their next of kin or helping with their care.
Richford Gate login, NHS App and SystmOnline
When patients search “Richford Gate login”, they usually mean NHS App, SystmOnline, online appointments, repeat prescriptions, test results or GP record access. The official online-services pages explain that patients can use the NHS App and SystmOnline for repeat prescriptions, appointments, medical records and results where enabled.
NHS App
Use the NHS App to view parts of your GP record, request repeat prescriptions, see test results, check NHS advice and manage NHS account settings.
SystmOnline
SystmOnline can be used for online GP services, repeat medication and nominated pharmacy tasks where enabled.
Sign-up evidence
The older online-services page says login details may require proof of ID such as driving licence or passport at the practice.
Login safety
Do not share NHS App, PATCHS, SystmOnline passwords, verification codes or medical information with unofficial websites or callers.
Richford Gate Medical Practice repeat prescriptions
The official prescriptions page says repeat prescriptions are regular medications your doctor wants you to take. It asks patients not to order medication they do not need and to allow up to two working days for medication to be issued.
NHS App
Use the NHS App to request regular repeat medication and choose a pharmacy where enabled.
SystmOnline
Use SystmOnline on a computer or mobile device to order repeat prescriptions.
Prescription email
Email repeat prescription requests to richfordgate.prescriptions@nhs.net. Do not use this address for appointments or clinical queries.
Paper request
Complete a prescription request form or underline the items needed on your paper prescription and drop it into the surgery.
| Prescription question | Official guidance | Patient tip |
|---|---|---|
| How long does it take? | Allow up to 2 working days for medication to be issued. | Order early before weekends and bank holidays. |
| Can I order medication I do not need? | The official page asks patients not to order medication they do not need. | Only request what you actually need. |
| How much medicine at once? | NHS prescriptions can be used for a maximum of 3 months of medication at a time. | Ask early if travelling abroad. |
| Can I nominate a pharmacy? | The GP can send prescriptions electronically to your nominated pharmacy. | Nominate through SystmOnline or ask your pharmacy. |
| Emergency supply? | Your regular pharmacy may help with a short supply of important medicine you have run out of. | Ask pharmacy urgently if it prevents you becoming severely unwell. |
| Private prescription fee? | The practice’s private prescription page lists a £20 fee for issuing private prescriptions. | Ask before requesting non-NHS medication. |
Test results, blood tests, X-rays and hospital results
The official test-results page says results ordered by staff at the practice are reviewed by a trained clinician. If results show that more tests or treatment are needed, the practice will try to contact you. Once a doctor has reviewed results and made a recommendation, you can get them through NHS App, NHS website, or by calling/visiting if you cannot use the app.
| Test type | General guide from practice | Patient note |
|---|---|---|
| Routine blood tests | About 3 days | More specialised tests can take longer. |
| Urine, stool or swab sample | About 3 to 5 days | Ask if you need a follow-up appointment. |
| X-ray report | About 3 to 5 days | Hospital imaging reports may have different timelines. |
| Fungal culture or nail clippings | About 4 weeks | Do not expect these results quickly. |
| Hospital or consultant test | Hospital or specialist follows up | The doctor who ordered the test is responsible for checking and following up the result. |
Sick notes, fit notes and Med3 requests
The official fit-note page says you do not need a fit note if you are off sick for 7 calendar days or less because you can self-certify. You can only request a fit note from the healthcare professional who is treating you, and the note is issued for medical problems, not non-medical workplace or relationship problems.
7 days or less
You normally self-certify and do not need a GP fit note.
Treating clinician rule
You can only request a fit note from the healthcare professional who is treating you.
Hospital care
If a hospital doctor says you are unfit for work, ask them for a certificate before discharge.
Repeat fit notes
Repeat fit notes can be requested in person at reception or online via PATCHS.
How to register with Richford Gate Medical Practice
The official new-patient page says Richford Gate Medical Practice is happy to register new NHS patients within and outside the practice boundary. Registration can be completed online. Patients working locally but living outside the catchment may be accepted if clinically appropriate and practical, but out-of-area patients are not entitled to home visits and some community services.
The practice covers Shepherd’s Bush, Hammersmith, Chiswick and Fulham areas and may accept some out-of-area patients where practical.
The official page links adult and under-16 new patient registration forms.
The official page asks patients to bring photo ID and proof of address when they next visit. It also says patients can still register without these by speaking to reception.
The official page says registration normally takes 3 working days.
Before registering, make sure you have enough medication from your previous GP for at least 28 days.
Out-of-area patients may not be entitled to home visits and may be directed to local services near home if too unwell to attend.
Home visits and housebound patients
The official home-visits page says it is clinically better to be seen at the surgery where there are better facilities, diagnostic aids and lighting. Home visits are only for housebound patients and those too ill to attend the surgery. Home visits are not for patients who simply do not have transport.
| Situation | Route | Patient note |
|---|---|---|
| Housebound and needs GP help | Call as early as possible before 10:00am | Give specific details to reception. |
| Too ill to attend surgery | Duty doctor decides urgency | The GP decides whether medical condition requires a home visit. |
| No transport | Not usually a home visit reason | Home visits are not for patients who do not have transport. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
| Community nursing need | GP referral may be needed | Community nurses may visit at home if referred by the GP. |
Clinics and services patients often need
The official clinics and services page lists a wide range of services, including chronic disease reviews, cancer screening, baby clinic and child health, contraception, learning disability support, NHS Health Checks, nursing services, vaccinations, warfarin/anticoagulation and women’s health.
Reasonable adjustments, chaperones and access help
The official reasonable-adjustments page explains that patients may need extra support to use health services, such as longer or quieter appointments, easy-read or large-print letters, British Sign Language support, email or text communication, building access help or someone to support them in appointments.
Reasonable adjustments
Ask for support if disability, learning difficulty, hearing or sight loss, long-term condition or mental health affects access.
Communication support
The practice says it can arrange BSL interpreter support and communicate by email, text or your preferred way where suitable.
Chaperone
You can request a chaperone for intimate or sensitive examinations. If one is not available, the examination may be rescheduled.
Digital flag
The practice says reasonable adjustment needs can be recorded on your medical record and flagged for staff.
Hello, I have an appointment or request with Richford Gate Medical Practice. I need help with [BSL / hearing support / large print / easy read / longer appointment / quiet appointment / carer support / chaperone]. Can you add this to my record or appointment request?
Email, online contact and safe message route
The official contact page lists Hafccg.richfordgate@nhs.net as the practice email. The prescriptions page lists richfordgate.prescriptions@nhs.net for prescription requests. Use the right route so the request reaches the correct team.
| Need | Best route | Why |
|---|---|---|
| Urgent symptoms | Phone, NHS 111 or 999 depending on severity | Email may not be read quickly enough. |
| Routine medical or admin request | PATCHS | PATCHS is designed for online patient requests. |
| Repeat prescription | NHS App, SystmOnline, prescription email or paper request | Medication requests need the correct workflow. |
| Reasonable adjustment | Tell staff, email/write, or use practice questionnaire | The practice can record access needs on your medical record. |
| General contact | Practice email or phone | Use official contact details only. |
CQC rating and quality note
CQC lists Richford Gate Medical Centre at Richford Gate, Richford Street, London W6 7HY as Overall: Good. CQC ratings and provider arrangements can change, so always check the official CQC page for the latest record.
Richford Gate Medical Practice map and directions
Address: Richford Gate Medical Practice, Richford Gate, Richford Street, London, W6 7HY. Use the map for planning only. Confirm your appointment time and access needs before travelling.
Before travelling
Check whether your appointment is phone, digital or face-to-face. PATCHS requests may not always lead to a face-to-face appointment.
If you need Saturday care
Saturday appointments are offered at Brook Green Medical Centre, Bute Gardens, London W6 7EG, when pre-booked.
If you need access support
Tell the surgery early if you need a chaperone, BSL support, easy-read information, extra time or carer support.
If someone else is helping
Send them the full address and phone number: Richford Gate, Richford Street, London W6 7HY; 0203 005 2309.
What to do when Richford Gate Medical Practice is closed
The official contact page says NHS 111 is available 24 hours a day, 365 days a year for urgent medical help that is not a life-threatening emergency. Call 999 for life-threatening emergencies.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathlessness, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and the practice is closed. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine side effects, emergency supply questions. |
| Mental health crisis | NHS 111, local crisis support, Samaritans 116 123, or 999 if immediate danger | Use urgent help if you feel unsafe or at risk of harm. |
| Unsure where to go | NHS 111 | NHS 111 can direct you to the right urgent care service. |
Official source check and reference notes
Official sources checked before writing: NHS.uk Richford Gate Medical Centre profile, official Richford Gate Medical Practice website, contact page, opening times page, appointments page, evening and weekend access, online services, prescriptions page, Electronic Prescription Service page, test-results page, fit-notes page, new-patient registration page, clinics and services page, home-visits page, reasonable-adjustments page, chaperones page, CQC current profile and older inspection summary.
Official links: NHS.uk profile · Official practice website · Contact and hours · Appointments · Online services · Prescriptions · Test results · Fit notes · New patients · Home visits · Clinics · Reasonable adjustments · CQC profile · NHS 111
Why this page is built this way: patients search for phone, opening times, PATCHS, appointments, prescriptions, SystmOnline, NHS App, doctors, clinics, test results, fit notes, registration, home visits, Saturday appointments, reasonable adjustments and CQC. This guide answers those intents in one place while still linking to official sources for live confirmation.