Knoll Medical Practice: appointments, hours, phone, online services and patient help
Use this guide to contact Knoll Medical Practice, check opening hours, request an appointment, register as a new patient, use online services, order repeat prescriptions, view test results, understand reviews, find the Orpington surgery, and know what to do when the practice is closed.
Use this number for: appointment help, urgent same-day questions, registration support, repeat prescription problems, online services issues, test-result questions, access needs, complaints route questions, or if the online form is difficult.
Knoll Medical Practice
Orpington Health and Wellbeing Centre
19 Homefield Rise
Orpington, Kent
BR6 0FE
Use the full Homefield Rise address for maps, taxis, letters, parking planning and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Knoll Medical Practice
Patients search in many ways: Knoll Medical Practice appointments, Knoll Medical Practice opening times, Knoll Medical Practice phone number, Knoll Medical Practice repeat prescriptions, Knoll Medical Practice online services, Knoll Medical Practice Accurx, Knoll Medical Practice test results, Knoll Medical Practice reviews, Knoll Medical Practice address, Knoll Medical Practice NHS, and Knoll Medical Practice registration. This section turns those searches into clear next steps.
| Search phrase | What you probably need | Best section |
|---|---|---|
| Knoll Medical Practice appointments | How to request GP help, what to say, and when to use NHS 111 or 999. | Appointments |
| Knoll Medical Practice hours | Opening times, closed days, and out-of-hours route. | Hours |
| Knoll Medical Practice repeat prescriptions | NHS App, online services, medication planning and safe repeat ordering. | Prescriptions |
| Knoll Medical Practice online services | Accurx, medical requests, doctor letters, fit notes, referrals and test results. | Online services |
| Knoll Medical Practice reviews | CQC rating, feedback routes and how to read review sites carefully. | Reviews |
| Knoll Medical Practice old address | Confusion between 19 Homefield Rise and old 64 Sevenoaks Road records. | Address note |
Unique patient decision hub: choose the right NHS route in 60 seconds
Use this quick hub each time you need help. It is designed for older patients, carers, busy families and anyone unsure whether to call the surgery, use online services, ask a pharmacy, use NHS 111 or call 999.
I need help today
If symptoms are severe, call 999. If urgent but not life-threatening and the practice is closed, use NHS 111. If GP-suitable and the surgery is open, use the practice route or call if you cannot use online services.
I need a routine appointment
Use the official online services route where suitable. Write one main problem, when it started, what changed, what you tried and what help you need.
I need repeat medicine
Use NHS App or online services. Do not wait until the last tablet. If you are nearly out, say this clearly and ask what is safe.
I need test results
Check NHS App after the GP has reviewed the results. If hospital arranged the test, contact the hospital clinic for result advice.
I need a fit note or letter
Use the online services quick link for fit notes or doctor letters where available. Give clear dates and explain what your employer or organisation needs.
I need urgent care when closed
Use NHS 111 online or call 111. If someone has emergency symptoms, call 999 immediately.
Knoll Medical Practice opening hours
The official contact page lists weekday opening from 8:00am to 6:30pm. Saturday and Sunday are listed as closed for routine practice access. Always check the official website before travelling, especially near bank holidays, training days or local NHS service changes.
| Day | Official listed hours | Patient tip |
|---|---|---|
| Monday | 8:00am to 6:30pm | Use online services for routine requests, or call if online access is difficult. |
| Tuesday | 8:00am to 6:30pm | Call early if the issue needs same-day advice. |
| Wednesday | 8:00am to 6:30pm | Good day for admin, test-result and prescription planning. |
| Thursday | 8:00am to 6:30pm | Use the correct online request route for non-urgent questions. |
| Friday | 8:00am to 6:30pm | Do not leave prescriptions or urgent admin until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-life-threatening help when closed. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
How to request an appointment at Knoll Medical Practice
The official site has an appointments page and an online services area. The online services page lists quick links such as medical request, doctor’s letter, fit note, referral follow-up, test results and something else. Patients can still contact the practice by phone or in person where needed.
Use 999 for life-threatening symptoms. Use NHS 111 for urgent problems when the practice is closed.
Choose the right request type, such as medical request, fit note, referral follow-up, test results or something else.
Say what started, when it started, whether it is getting worse, what you tried and what outcome you need.
The practice may reply by phone, online message, text or appointment offer. Make sure your contact details are correct.
Call 01689 666800 if you cannot use the online route, have access needs or are supporting an older relative.
Cancel early so another patient can use the appointment.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Knoll Medical Practice. I need help because [one clear sentence]. I cannot use the online form / I need advice today. What is the safest next step?
Online services, Accurx, NHS App and login help
The official online services page says patients can connect to GP services online and save time. It mentions Accurx and quick links for medical request, doctor’s letter, fit note, referral follow-up, test results and something else. The practice also explains that patients can still contact the practice by phone or in person.
Medical request
Use for non-emergency clinical issues that need practice review. Include symptoms, dates, medication and what you are worried about.
Fit note
Use if you need a sick or fit note. Give clear absence dates and explain whether hospital care or previous consultation is involved.
Referral follow-up
Use if you need help checking a referral made by the practice. If a hospital already accepted it, the hospital may be the right contact.
Test results
Use the NHS App where possible after results have been reviewed. Contact the practice if you cannot access your record.
Repeat prescriptions and medicine planning
Patients often search for Knoll Medical Practice repeat prescriptions because they need medication quickly. Use the NHS App or the official online services route where enabled. Plan early before weekends, bank holidays, travel or medication reviews.
NHS App
Use the NHS App to request repeat prescriptions where available, view your record and manage NHS account features.
Repeat medication
Check the medicine name, dose, quantity and nominated pharmacy before sending a request.
Medication review
If your medicine is delayed, ask whether a medication review, blood test or GP approval is due.
Nearly out?
If you are nearly out of important medicine, tell the practice or pharmacy clearly. If the surgery is closed, ask NHS 111 or a pharmacy what urgent route is available.
Test results and NHS App result access
The official test results page says patients can view results through the NHS App without needing to call or visit the practice. It explains that once results have been reviewed by a GP, they will be available in the “Test Results” section of the app. If results show that further tests or treatment are needed, the practice says it will contact you.
GP-ordered tests and hospital-ordered tests often have different follow-up routes.
The official page says results appear in the NHS App after they have been reviewed by a GP.
Look in the Test Results section if your account has access.
If symptoms are getting worse, use GP, NHS 111 or 999 based on urgency rather than waiting silently for results.
Register with Knoll Medical Practice as a new patient
NHS.uk currently shows Knoll Medical Practice as accepting new patients. The official new-patient page says online registration is quick and easy and allows you to become a patient without visiting the practice in person.
The current address is Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, BR6 0FE.
Start from the practice’s new patient page or NHS profile.
You may need your name, date of birth, address, contact details, previous GP and NHS number if known.
If you take regular medicine, speak to your old GP, new GP and pharmacy early so you do not run out during the transfer.
The official page says online registration can provide status updates during the process.
Knoll Medical Practice team and who may help you
The official meet-the-team page says Knoll Medical Practice’s team is fully trained and compliant with NHS confidentiality policies and mandatory training. It lists GP partners, salaried GPs, nursing staff and administration staff. Team details can change, so use the official team page for live names.
GP or doctor
Best for complex diagnosis, ongoing conditions, medication decisions, referrals and problems that need medical assessment.
Nurse or healthcare professional
May help with long-term condition reviews, dressings, injections, screening, immunisations and planned care.
Pharmacy route
Useful for minor illness, medicine advice, side effects, emergency supply questions and repeat prescription collection issues.
Admin and reception
Can help route requests, update details, guide you to forms and explain the safest next step.
Services and clinics patients often need
CQC lists the current service specialisms as maternity and midwifery services, family planning, treatment of disease, disorder or injury, surgical procedures, diagnostic and screening procedures, and services for everyone. Service availability can depend on clinical need, appointment type and staffing.
Self-referral and local services
The official self-referral page lists local services that may not always need a GP appointment first. This can save time if your need is contraception, sexual health, mental health support, physiotherapy-style support, or another local pathway listed by the practice.
Sexual health and contraception
The self-referral page lists local contraception clinic options and contact details. Check the latest page before travelling.
Ask before booking a GP
If a self-referral route exists, it may be faster than waiting for a GP appointment.
Urgent symptoms are different
If symptoms are urgent or severe, use NHS 111 or 999 rather than waiting for routine self-referral.
Use official local links
Opening times, walk-in rules and phone numbers can change. Use the practice self-referral page for current details.
Knoll Medical Practice reviews, CQC rating and feedback
When people search for Knoll Medical Practice reviews, they may see CQC, Google reviews, NHS feedback, old address records and directory listings. Read reviews carefully because staff, location, phone systems, appointment systems and online services can change.
CQC inspected quality
CQC lists the current Homefield Rise location as Overall Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good.
Check the date
Old reviews may refer to the former Sevenoaks Road location or previous systems. Look for recent, repeated patterns.
Read patterns, not one comment
Look for repeated themes around phones, appointments, prescriptions, online services, access needs and continuity.
Use official feedback route
If you want the practice to act on a concern, use the official comments or complaints route rather than only posting a review.
Important address note: Homefield Rise vs old Sevenoaks Road records
Some older pages and directories may show Knoll Medical Practice at 64 Sevenoaks Road. CQC says the service was previously registered at a different address and the current profile is for Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, BR6 0FE.
Knoll Medical Practice map, directions and photos
Address: Knoll Medical Practice, Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, Kent, BR6 0FE. Use the map for planning only. Confirm your appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need to bring medication, samples, letters or forms.
If you are late
Call reception as soon as possible. Some appointments may not be able to run late safely.
If you need photos
Use Google Maps street-level images where available, but rely on the official address rather than old third-party photos.
If someone else is driving
Send them the full address and postcode: Orpington Health and Wellbeing Centre, 19 Homefield Rise, Orpington, BR6 0FE.
What to do when Knoll Medical Practice is closed
The official contact page says to use NHS 111 online or call 111 if you need to see a GP urgently when the practice is closed. NHS 111 is available 24 hours a day, 365 days a year. For life-threatening emergencies, call 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine side effects, emergency supply questions. |
| Mental health crisis | NHS 111, local crisis service, Samaritans 116 123, or 999 if immediate danger | You feel unsafe, at risk of harm, or need urgent mental health support. |
| Non-urgent admin issue | Use online services when available | Fit note, letter, routine referral follow-up or general admin query. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, the official Knoll Medical Practice website, contact and opening-hours page, appointments page, online services page, new patient registration page, test results page, meet-the-team page, self-referral page, suggestions/comments/complaints page and CQC.
Official links: NHS.uk Knoll Medical Practice profile · Official practice website · Contact and opening hours · Appointments · Online services · New patient registration · Test results · Meet the team · Self-referral · CQC current profile · NHS 111
Why this page is built this way: real users search for phone, hours, appointments, repeat prescriptions, NHS App, online services, test results, registration, reviews, old address records and out-of-hours help. This guide answers those intents in one place while still linking to official sources for final confirmation.