Grove Medical Practice: appointments, hours, Anima, prescriptions, dispensary and NHS help
Need Grove Medical Practice appointments, phone number, opening hours, Anima login, NHS App, SystmOnline, repeat prescriptions, dispensary collection, doctors, registration, test results, clinics, CQC rating or directions to Cromwell Place in St Ives? This guide gives the safe next step first, then explains each patient task clearly.
Use this number for: appointment help, Anima access problems, urgent same-day questions, repeat prescription or dispensary queries, registration support, test-result questions, home-visit requests, complaints route questions, and help if online access is difficult.
Grove Medical Practice
Cromwell Place
St Ives
Cambridgeshire
PE27 5JD
The official website and CQC list the Cromwell Place address. Use the full address for maps, taxis, parking planning, patient letters and carers helping you travel.
Open directionsSearch-intent map for Grove Medical Practice
People search Grove Medical Practice in different ways: appointments, Anima login, opening hours, phone number, repeat prescriptions, NHS App, SystmOnline, dispensary, doctors, test results, new patients, Cromwell Place, St Ives, CQC rating, clinics and out-of-hours help. This page answers those intents naturally instead of repeating the same phrase without value.
| Search phrase | What the user usually needs | Best section |
|---|---|---|
| Appointments | How to contact the surgery, use Anima, phone reception, or use enhanced access. | Appointments |
| Anima login | Create or use the Anima online portal for routine and non-urgent GP/admin requests. | Anima |
| Repeat prescriptions | NHS App, SystmOnline, paper slip, five-working-day rule and no email/phone ordering. | Prescriptions |
| Dispensary | Eligibility, collection timing, card payment and text when medicine is ready. | Dispensary |
| Opening hours | Practice, phone-line, dispensary, Wednesday evening, weekend and bank-holiday rules. | Hours |
| Test results | NHS App, SystmOnline, phone after 2pm, reception afternoon route and hospital-result rules. | Results |
| Doctors | Partners, GP registrars, teaching practice note and named-GP preference. | Doctors |
Unique patient decision hub: choose the right Grove route
Use this section whenever you are not sure whether to use Anima, phone the practice, ask a pharmacy, order medicine, check results, contact hospital, or use NHS 111.
I need help today
If symptoms are life-threatening, call 999. If urgent but not life-threatening and the practice is closed, use NHS 111. If the issue is GP-suitable and the practice is open, use Anima or phone if online access is difficult.
I need routine GP advice
Use Anima for routine or non-urgent medical and admin requests. Explain the main problem, when it started, whether it is getting worse, what you have tried and what outcome you need.
I need repeat medicine
Use NHS App, SystmOnline or the paper repeat slip. Allow at least five full working days and add extra time before weekends and bank holidays.
I need test results
Check NHS App or SystmOnline first. You can also phone after 2pm or visit reception in the afternoon. Hospital tests are usually followed up by the hospital.
I need to register
Check the practice boundary first. Register online if possible, or use paper forms. The practice area includes St Ives and several surrounding villages.
I need hospital waiting-list help
Use NHS My Planned Care for hospital waiting information, or contact the hospital department or PALS if you already have hospital letters.
Grove Medical Practice opening hours, phone lines and dispensary times
The official opening-hours page says Grove Medical Practice is open from 7:00am Monday to Friday, with core contract hours from 8:00am to 6:30pm. The homepage says phone lines open 8am to 6pm, and the dispensary is open from 8:30am to 6pm Monday to Friday, excluding bank holidays.
| Route | Official listed access | Patient note |
|---|---|---|
| Practice opening | From 07:00 Monday to Friday | Core NHS contract hours are listed as 08:00 to 18:30. |
| Phone lines | 08:00 to 18:00 | Use Anima where suitable; phone if you cannot access online help. |
| Monday | 07:00 to 18:30 | Good day for routine Anima requests and repeat prescription planning. |
| Tuesday | 07:00 to 18:30 | Allow time for triage and possible follow-up. |
| Wednesday | 07:00 to 18:30, with some pre-booked appointments until 20:00 | Evening appointments are pre-booked, not walk-in. |
| Thursday | 07:00 to 18:30 | Use the official site for live updates. |
| Friday | 07:00 to 18:30 | Do not leave urgent prescriptions until late Friday. |
| Dispensary | 08:30 to 18:00 Monday to Friday | Closed weekends and bank holidays. |
| Weekend and bank holidays | Closed | Use 111 for urgent non-life-threatening help and 999 for emergencies. |
How to request a Grove Medical Practice appointment
Grove Medical Practice now points patients to Anima for appointment requests and queries. Anima can be used for routine and non-urgent medical requests and admin requests. If your problem is urgent or an emergency, use phone, 111 or 999 instead of Anima.
For chest pain, stroke signs, severe breathlessness, collapse, heavy bleeding or a life-threatening emergency, call 999. If urgent but not life-threatening and the practice is closed, use NHS 111.
Use it for medical problems, admin questions, follow-up requests and practical surgery questions where emergency care is not needed.
Start with the main issue. Include when it started, whether it is getting worse, what you have tried, current medication and what help you want.
Your request may be prioritised by clinical need, and the practice may need to call, message or offer a face-to-face appointment.
Call 01480 462206 if you cannot use Anima, cannot access the internet, or need help choosing the correct route.
Enhanced Access appointments may be available early morning, evening or weekend through St Ives Primary Care Network. You may be asked to attend another local practice.
Hello, my name is [your name]. My date of birth is [date of birth]. I am registered at Grove Medical Practice. I need help because [one clear sentence]. I cannot use Anima / I need advice today. Can you tell me the safest route?
Anima online portal: what Grove patients should know
Anima is the online portal used by Grove Medical Practice for routine and non-urgent medical requests and admin requests. The official site says it is free for patients to create an account and includes a personalised dashboard so patients can track cases and requests.
Medical requests
Use Anima for routine and non-urgent symptoms, follow-up questions and GP-suitable medical problems.
Admin requests
Use Anima for many admin questions, practical queries and surgery support requests.
Track your case
Anima offers a personalised dashboard so you can track requests and responses.
Do not use for emergencies
The official site says urgent or emergency issues should use 999 or 111, not Anima.
NHS App, SystmOnline and online services
The official online services page says patients can book appointments with a doctor and order repeat prescriptions through online services. To access SystmOnline, patients need an individual access and ID code, and the practice asks patients to complete the relevant form and bring it to the surgery with photographic ID. Patients can also register for the NHS App.
NHS App
Use the NHS App for repeat prescriptions, records and some NHS account features where enabled.
SystmOnline
Use SystmOnline if you have practice access and login details. Keep your registration details secure.
Access setup
The practice may require a completed form and photographic ID before setting up online access.
Login safety
Use only official NHS, SystmOnline, Anima or practice links. Do not share security codes or login details.
Grove Medical Practice doctors, named GP and teaching practice
The practice patient leaflet lists GP partners including Dr Jo Pritchard, Dr Judith Somers-Heslam, Dr Kate Moffat, Dr Aaron Mendoza, Dr Chris Jessop and Dr Elizabeth Norrish. The practice also trains GP registrars and medical students, and says patients will be advised if a student is present and can choose whether they stay.
| Topic | What patients should know | Best action |
|---|---|---|
| Named GP | The practice says patients have a named, usual doctor responsible for coordinating care. | You can still see other doctors or nurses, not only your named GP. |
| Doctor preference | You can request a particular doctor as your named GP, but not every request can be approved. | Ask reception if continuity is important. |
| GP registrars | The practice trains qualified doctors gaining General Practice experience. | You may be seen by a registrar as part of normal NHS care. |
| Medical students | Students may sit in with a doctor or nurse, but you should be asked first. | You can say no; it should not affect your care. |
| Current staff list | Staff lists can change by rota, leave, recruitment and training. | Use the official team page for current details. |
Grove Medical Practice repeat prescriptions
The official repeat prescription page says patients should request repeat medication at least five working days before it is needed, excluding Saturdays, Sundays and bank holidays. The practice encourages patients to use the NHS App because it links directly with the clinical system and shows the latest medication list.
NHS App
Preferred route for many patients. It shows your latest medication and helps reduce manual processing for the practice.
SystmOnline
Use SystmOnline if your access is active. You may need to register with photographic ID first.
Paper repeat slip
Tick the items on the repeat medicines list and post it, drop it in the letterbox, or hand it in at the dispensary counter when open.
No email or phone requests
The official page says repeat prescription requests cannot be accepted by email or telephone.
Grove Medical Practice dispensary and collection rules
Grove Medical Practice is a dispensing practice. The official prescription page says the practice can dispense medication to patients who live more than one mile from their nearest pharmacy. This generally includes villages around St Ives, with the exception of Fenstanton and Somersham. The dispensary contacts dispensing patients by text when medication is ready.
| Dispensary point | Official detail | Patient tip |
|---|---|---|
| Opening time | 08:30am to 6pm Monday to Friday, excluding bank holidays | Check medicine is ready before travelling if your journey is difficult. |
| Eligibility | Patients living more than one mile from the nearest pharmacy may be eligible. | Ask the dispensary if you are unsure. |
| Text message | The dispensing team contacts patients by text when medication is ready. | Keep your mobile number up to date. |
| Processing time | Allow at least five full working days between ordering and collection. | Weekend and bank holiday requests are processed next working day. |
| Payment | The official page says payment is by card only from 1 June 2023. | Bring a credit or debit card if you pay prescription charges. |
Test results: how to get them safely
The official test-results page says results are usually available within five working days depending on the test, although some take longer. Patients can access results through the NHS App or SystmOnline, phone the practice after 2pm, or visit the practice in the afternoon and speak to reception.
Many results become available within five working days, but some tests take longer.
Use NHS App or SystmOnline if your account has access enabled.
The official page says patients can telephone the practice after 14:00 for test results.
If your test was taken at hospital or on behalf of the hospital, the hospital should contact you.
The practice may text or email if they need to contact you. Update your phone, email and consent details.
How to register with Grove Medical Practice
The official registration page says patients should first check they live within the practice boundary. The quickest route is online registration, but paper forms are available. The practice says it needs your NHS number to process registration, and you may need photo ID if registering for online services.
The practice registers patients living in St Ives and surrounding villages listed on the official about page.
The official page links to online registration as the quickest route.
Download and complete the GMS1 and relevant adult or child registration form for each person registering.
The official page says the practice needs your NHS number to process registration.
If you take regular medicine, speak to your old GP, new GP and pharmacy before moving so you do not run out.
Clinics and services patients often need
The official clinics page lists children’s immunisations, women’s health and family planning support, cervical screening and contraceptive advice. The patient leaflet also mentions immunisations, travel medicine, antenatal, baby and post-natal checks, childhood vaccinations and health checks for patients aged 75 and over.
Who should you see: GP, nurse, pharmacist, self-care or NHS 111?
The official “Who should I see?” page says the practice tries to keep GP appointments for patients with more serious health problems. It suggests considering whether a practice nurse, pharmacist or self-care route may be more appropriate before booking a doctor appointment.
| Need | Possible best route | Examples |
|---|---|---|
| Emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding. |
| Urgent when closed | NHS 111 | You need medical help that cannot wait until the practice reopens. |
| Routine medical problem | Anima or phone if offline | Ongoing symptoms, follow-up, medication queries, admin medical requests. |
| Minor ailment | Self-care or pharmacy | Cough, cold, headache, minor rash, medicine advice. |
| Nursing care | Practice nurse route | Screening, immunisations, dressings, contraception, chronic disease review. |
Hospital appointments, referrals and My Planned Care
The official support page encourages patients waiting for hospital appointments to use NHS My Planned Care for average waiting times and advice while waiting. It also says patients who already have hospital correspondence can contact the relevant hospital department or PALS using details on their letters.
Waiting for hospital?
Use NHS My Planned Care for latest average waiting times and advice while waiting.
Already have letters?
Use the hospital department or PALS contact details from your previous letters.
Need GP referral?
If you are not yet referred, use Anima or contact the surgery to ask for the correct route.
Symptoms worsening?
If symptoms change or become urgent, do not wait for routine hospital updates.
Updating address, phone, email and consent details
The official update-details page says patients should let the practice know if they change name, address or telephone number. For name changes, the practice may need proof such as a marriage or deed poll certificate. If you move outside the practice area, you need to register with a doctor in your new area.
Phone number
Keep your mobile number up to date for test results, appointment messages and dispensary text alerts.
Address
If you move outside the area, register with a GP closer to your new home.
Email and consent
Correct email and consent details help the practice contact you safely.
Name change
Proof of name change may be required, such as marriage or deed poll certificate.
CQC rating and quality note
CQC lists Grove Medical Practice at Cromwell Place, St Ives, PE27 5JD, with an Overall Good rating. CQC also notes that the partners registered to provide the service have changed, so patients should use the current CQC profile for the latest record and provider details.
Feedback, complaints and Patient Participation Group
The patient leaflet says complaints can be raised with the Practice Business Manager at Grove Medical Practice. The practice also has patient feedback and Patient Participation Group routes on its website. For urgent medical help, do not use feedback forms; use the proper clinical route.
Include dates, times, who you spoke to if known, what happened and what outcome you want.
The patient leaflet says the Practice Business Manager handles complaints.
Use patient feedback or PPG routes for suggestions, but not urgent care.
The practice may need permission before discussing another person’s care.
Grove Medical Practice map and directions
Address: Grove Medical Practice, Cromwell Place, St Ives, Cambridgeshire, PE27 5JD. The official about page says the practice is in St Ives town centre, close to the town bus station, with several car parks nearby. Use the map for planning only and confirm your appointment before travelling.
Before travelling
Check appointment time, clinician type, whether it is face-to-face, and whether you need samples, forms, medication, hospital letters or photo ID.
By bus or public transport
The official about page says the town bus station is close by. Check live transport before travelling.
By car
Use PE27 5JD and allow time for parking in nearby car parks. Do not rely on last-minute parking if your appointment is time-sensitive.
If you are running late
Phone the surgery as soon as possible. Some appointments and clinics may not be able to safely run late.
What to do when Grove Medical Practice is closed
The official site says that when the practice is closed, if you need medical help fast and cannot wait until reopening, call 111 or use NHS 111 online for people aged 5 and over. If the emergency is life-threatening, call 999 for an ambulance.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Community pharmacy | Coughs, colds, sore throat, minor rash, medicine side effects, emergency supply questions. |
| Routine repeat prescription | Use NHS App, SystmOnline or paper request when open | Routine repeat prescriptions are not an out-of-hours emergency. |
| Mental health crisis | NHS 111, local crisis route, Samaritans 116 123, or 999 if immediate danger | You feel unsafe, at risk of harm, or need urgent mental health support. |
Official source check and reference notes
Official sources checked before writing: Grove Medical Practice homepage, opening-hours page, Anima information page, repeat prescriptions page, online services page, registration page, test-results page, clinics page, who-should-I-see page, update-details page, hospital-waiting support page, enhanced access information, patient information leaflet and CQC profile.
Official links: Official practice website · Opening hours · Anima · Anima login · Repeat prescriptions · Online services · Registration · Test results · Clinics · Who should I see? · CQC profile · NHS 111
Why this guide is useful: real users search for phone, Anima login, appointments, repeat prescriptions, NHS App, SystmOnline, doctors, opening hours, dispensary, registration, test results, clinics, CQC and out-of-hours help. This guide brings those routes together while still linking to official sources for live confirmation.