Fairhill Medical Practice: appointments, opening hours, triage form, prescriptions and NHS help
Need Fairhill Medical Practice phone number, Kingston Hill address, Fairfield branch, Kingston University Health Centre, appointment triage, NHS App login, repeat prescriptions, test results, sick notes, registration, home visits, reviews, CQC rating or out-of-hours help? This guide gives the safe next step first, then explains each official route clearly.
Use this number for: Kingston Hill appointment help, triage-form support, home-visit request before 10am, prescription problems, test-result questions, registration support, accessibility needs and branch-location questions.
Fairhill Medical Practice
81 Kingston Hill
Kingston upon Thames
Surrey
KT2 7PX
Fairhill also has Fairfield and Kingston University Grove Crescent branches. Check your appointment text or branch instruction before travelling.
Directions to Kingston HillSearch intent map: Fairhill Medical Practice keywords explained
Patients search for Fairhill Medical Practice in many ways: appointments, triage form, phone number, opening hours, Kingston Hill, Fairfield, Kingston University Health Centre, repeat prescriptions, NHS App, Patient Access, test results, sick notes, registration, home visits, email, reviews and CQC rating. This section maps the search to the correct action.
| Search phrase | What the patient usually needs | Best section |
|---|---|---|
| Appointments / triage | Submit medical or admin request, know what happens after submitting. | Appointments guide |
| Opening hours | Check Kingston Hill, Fairfield or Grove Crescent hours. | Opening hours |
| Repeat prescriptions | Order medicine safely, emergency supply, pharmacy nomination and medication review. | Prescriptions |
| NHS App / Patient Access | Book and manage appointments, order medicine, see results and view records. | Login guide |
| Test results | Know when to call, what normal results mean and confidentiality rules. | Results guide |
| Kingston University | Student registration and Grove Crescent term-time branch guidance. | Student section |
| Reviews / CQC | Check CQC rating and understand patient feedback. | Reviews section |
Unique patient decision hub: choose the safest route in 60 seconds
This is the quick daily-use section. Start here whenever you need Fairhill Medical Practice and choose the correct route before calling, submitting a form or travelling.
I need GP help today
If symptoms are life-threatening, call 999. If the practice is open and it is GP-suitable, submit the Total Triage form between 6am and 6:30pm or call the correct branch if you cannot complete it.
I need a routine issue reviewed
Use one triage form for one issue. Add clear symptoms, duration, what changed, current medicine and what you are worried about.
I need an in-house clinician
For pharmacist, nurse, first contact physiotherapist, dietician, lifestyle coach or social prescriber appointments, the official guidance says you can call to book without a doctor referral.
I need repeat medicine
Use NHS account/NHS App, nominated pharmacy or the prescription email route. Prescriptions are normally ready 72 working hours after the order is received.
I need test results
If results are normal, the practice says it will not contact you. Use NHS App/online account or phone between 10am and 6:30pm.
I need help when closed
Use NHS 111 between 6:30pm and 8am weekdays, weekends and bank holidays. Children under 5 should use 111 by phone.
Fairhill Medical Practice branches: Kingston Hill, Fairfield and Grove Crescent
Fairhill Medical Practice has multiple Kingston upon Thames sites. The Kingston Hill branch is the NHS main profile address. Fairfield is a separate branch, and Grove Crescent is the Kingston University Health Centre branch during university term time.
| Branch | Address | Phone |
|---|---|---|
| Kingston Hill Branch | 81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX | 020 8546 1407 |
| Fairfield Branch | 14 Fairfield South, Kingston upon Thames, Surrey, KT1 2UJ | 020 8546 1771 |
| Grove Crescent Branch | Kingston University Health Centre, Grove Crescent, Kingston upon Thames, Surrey, KT1 2DD | 020 8417 2204 |
Fairhill Medical Practice opening hours
The practice website lists different opening hours for each branch. Kingston Hill is listed 8am to 6:30pm Monday to Friday. Fairfield is listed 7:30am to 6:30pm Monday to Friday. Grove Crescent is listed 8am to 5:30pm Monday to Friday during university term time.
| Branch | Listed weekday hours | Patient note |
|---|---|---|
| Kingston Hill | Monday to Friday, 8am to 6:30pm | Main NHS profile site. Phone 020 8546 1407. |
| Fairfield | Monday to Friday, 7:30am to 6:30pm | Phone 020 8546 1771. |
| Grove Crescent | Monday to Friday, 8am to 5:30pm | Kingston University Health Centre, term time only. Phone 020 8417 2204. |
| Weekends | Out of hours | Use Saturday extended access, NHS 111 or 999 depending on need. |
How to request a Fairhill Medical Practice appointment
The official appointments page says patients should request appointments from 6am to 6:30pm Monday to Friday using NHS account/NHS App or the Accurx Total Triage form. The practice asks patients who can complete the form at home to do so, because completing forms by phone or at reception can increase waiting times and reduce privacy.
Use 999 for life-threatening symptoms. Use NHS 111 for urgent help when the surgery is closed or if your condition worsens after submitting a request.
Use NHS account/NHS App or the official Accurx link from 6am to 6:30pm Monday to Friday.
The practice asks for one triage form per patient per day and one specific issue so clinicians can respond safely.
Explain symptoms, how long they have been present, what changed, medication, allergies and your main worry. Vague requests may need re-submission.
The practice says photos can support medical requests, but do not send photos of intimate areas.
A clinician reviews the request. The practice says you should contact the surgery if you have not heard back within 1 working day.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered with Fairhill Medical Practice at [branch]. I need help because [one clear sentence]. I cannot complete the online triage form / I need help today. What is the safest next step?
What happens after you submit the Total Triage form?
The practice says your request may lead to a face-to-face appointment, a phone call if appropriate, support from an in-house clinician, signposting to another service, or self-care advice. If you are sent a booking link, the practice says links can last 7 working days, but you should book as soon as possible so care is not delayed.
Face-to-face doctor appointment
Fairhill says doctor appointments are usually face-to-face after clinician triage and invitation to book.
Telephone appointment
The practice says doctor telephone appointments are mainly for test results and may be AM or PM, not exactly at the stated time.
In-house clinician
You may be routed to a pharmacist, nurse, first contact physiotherapist, dietician, lifestyle coach or social prescriber.
Self-care or signposting
If another NHS service is more suitable, the practice may direct you there instead of booking a GP appointment.
Fairhill Medical Practice repeat prescriptions
The official repeat prescription page says you can order repeat prescriptions using NHS account/NHS App, by speaking to your nominated pharmacy, or by emailing the practice prescription route. If you do not have internet access, the practice says your pharmacy can help with your request and deal with the practice.
NHS account or NHS App
Use NHS account or NHS App to request repeat medicine, view medicines and choose a nominated pharmacy.
Nominated pharmacy
Ask your regular pharmacy if they offer ordering and collection support. The practice says some local pharmacies provide this service.
72 working hours
The official page says prescriptions are ready for collection 72 working hours after the order is received.
No phone repeat requests
The official page says prescription requests are not taken over the phone, and medication queries are only dealt with after 10am.
| Prescription issue | What to do | Safety note |
|---|---|---|
| Routine repeat medicine | Use NHS App/NHS account or pharmacy ordering support. | Only order if you have less than 7 days of medicine remaining. |
| Prescription email | Use swlicb.fairhillmedicalpractice@nhs.net for the practice email route. | Do not use email for emergencies. |
| Medication query | Contact after 10am or ask a pharmacist if suitable. | Side effects, interactions or urgent medicine issues need timely advice. |
| Run out when closed | Use NHS 111 emergency prescription route or call 111. | Some medicines may not be supplied urgently. |
| Medication review due | Book with clinician when asked. | The practice says repeat prescriptions will not routinely be issued if patients are not reviewed. |
Fairhill Medical Practice login: NHS App and Patient Access
The online services page says patients can use online services to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view the medical record. Fairhill says the NHS App is available for patients aged 13 or over and is an alternative to Patient Access.
NHS App
Use the NHS App to check symptoms, get urgent help advice, manage appointments, request repeat prescriptions, view GP record and view NHS number.
Patient Access
Patient Access may be used for some online services. The practice says NHS App can provide the same information for existing Patient Access users.
Age 13 or over
The Fairhill registration and online service pages say patients aged 13 or over can use NHS App services.
Login safety
Use official NHS, NHS App and practice links only. Do not share login codes, passwords or medical details with unofficial websites.
Test results, confidentiality and phone times
The official test-results page says if your results are normal, Fairhill will not contact you. You can still review results online or via the NHS App. You can also phone between 10am and 6:30pm for results.
GP-ordered tests and hospital-ordered tests may have different follow-up routes.
If enabled, check results through NHS App or NHS account.
The official page says patients can phone between 10am and 6:30pm for test results.
If results need discussion, the practice will contact you and ask you to call to book a telephone appointment.
The practice says it only releases results to the patient unless written alternative arrangements exist.
Sick notes, fit notes and private certificates
The sick certificates page says you only need a sick note if you are unable to work and ill for longer than 7 calendar days. You can request a sick or fit note using an online form, or call the surgery to book a telephone appointment with the nurse.
More than 7 days
Use the online form or call to book a telephone appointment with the nurse for a sick or fit note request.
7 days or less
Self-certification usually applies. The practice says a private certificate for less than 7 days may be chargeable.
Renewal request
Use the online sick/fit note route to renew a certificate where appropriate.
Hospital care
If hospital treated you, ask the hospital team whether they should provide evidence or a discharge letter.
How to register with Fairhill Medical Practice
The official registration page says Fairhill Medical Practice has an open list and welcomes registration requests from all patients, even outside the catchment area. It also says patients outside the catchment can be accepted, but will have no home visits and must attend face-to-face appointments in person.
| Registration route | Who should use it | Official code/link clue |
|---|---|---|
| Kingston Hill | Patients registering with Kingston Hill branch. | H84020 |
| Fairfield | Patients registering with Fairfield branch. | H84020001 |
| Kingston University | Kingston University students registering with the university health centre. | H84020002 |
Use Kingston Hill, Fairfield or Kingston University registration based on your situation.
The official page says to continue if the registration form says you are out of area.
If outside catchment, the practice says you will not have home visits and face-to-face appointments must be attended in person.
The practice recommends new patients undertake a health check with a practice nurse after registration.
Kingston University Health Centre student information
The Kingston University Health Centre page says it is for Kingston University students registered with the Health Centre. It lists Grove Crescent opening Monday to Friday, 8am to 5:30pm, and says clinicians are usually onsite every day during term time.
Students only route
Kingston University students should use the Kingston University registration option on the official registration page.
Multi-disciplinary team
The student page says doctors, nurses, pharmacists, physiotherapists, lifestyle coaches and social prescribers may be part of care.
Some appointments at other sites
The page says some appointments are at Fairfield or Kingston Hill, both a short distance from the University.
Term time only
Grove Crescent is listed as University term time only. Check before travelling outside term.
Clinics and services patients often need
The services and clinics pages list a wide range of support, including First Contact Physiotherapists, travel vaccinations, flu and Covid vaccination information, asthma reviews, dietician appointments, diabetic reviews, COPD reviews, general nursing clinics and dermatology slots.
Pharmacy, Pharmacy First and emergency medicine help
The practice website highlights “Think Pharmacy First,” and the repeat prescription page says pharmacists can help with ordering and collection for patients without internet access. For minor illness, pharmacy may be faster than a GP appointment.
| Need | Best route | Patient note |
|---|---|---|
| Minor illness | Local pharmacy | Coughs, colds, sore throat, hay-fever, minor skin issues and medicine advice may be pharmacy-suitable. |
| Repeat ordering help | Nominated pharmacy | Ask your regular pharmacy if it can order and collect repeat prescriptions for you. |
| Emergency medicine when closed | NHS 111 emergency prescription route | Use if you run out, need urgently, or the practice is closed. |
| Medication review due | Practice pharmacist, nurse or GP | Repeat prescriptions may be held if regular reviews are overdue. |
Disabled access, interpreter support, BSL and chaperones
The contact page says disabled access is available and patients should tell reception if they struggle with stairs so they can be seen downstairs in an appropriate consulting room. It also says Fairfield disabled access is at the rear of the building. The accessibility page says the practice provides text relay and can arrange a BSL interpreter if contacted before the visit.
Disabled access
Tell reception before booking if you need downstairs consulting room access or help entering the building.
Fairfield access
The official contact page says disabled access at Fairfield is situated at the rear of the building.
BSL interpreter
The accessibility statement says the practice can arrange a British Sign Language interpreter if contacted before the visit.
Chaperone
The appointments page says a trained practice chaperone can be provided for examinations or procedures where needed.
Hello, I have an appointment or request with Fairhill Medical Practice. I need help with [downstairs room / interpreter / BSL / hearing support / mobility access / chaperone / communication need]. Can this be noted before my appointment?
Home visits and housebound patient requests
The appointments page asks patients to make every effort to attend the surgery because the practice can assess illness more thoroughly there. However, it recognises that some patients are housebound or too unwell on the day to attend. Home visit requests should be made before 10am.
| Situation | Route | Safety note |
|---|---|---|
| Housebound or too unwell to attend | Complete triage early or ring reception before 10am. | Reception will ask details so urgency can be assessed. |
| Clinician decides visit needed | GP, community nurse or paramedic may attend. | The clinician decides how urgent the visit is. |
| Practice at safe capacity | Use NHS 111 if advised. | The practice page says urgent visits or safe-capacity issues may need NHS 111 triage. |
| Emergency symptoms | Call 999. | Do not wait for a GP home visit. |
What to do when Fairhill Medical Practice is closed
The practice says if you need urgent medical advice between 6:30pm and 8am weekdays, during weekends or bank holidays, call 111. NHS 111 online is for people aged 5 and over, and children under 5 should use 111 by phone.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Child under 5 | Call 111 | The practice says NHS 111 online is for people aged 5 and over. |
| Saturday on-the-day appointment | Kingston Chambers 020 3405 8631 after 9am | Saturday appointments are listed 9am to 5pm at Kingston Health Centre. |
| Friday evening extended access | Fairhill telephone booking for Kingston Health Centre | Bookable by Fairhill Medical Practice only via telephone. |
| Emergency repeat medicine | NHS 111 emergency prescription route or pharmacy | Use when you have run out, need urgently or the practice is closed. |
Reviews, CQC rating and patient feedback
CQC lists Fairhill Medical Practice as Overall Good. The CQC profile also lists Safe, Effective, Caring, Responsive and Well-led as Good. Patient feedback can be helpful, but should be read together with CQC information and official service guidance because appointment systems and staffing can change.
CQC inspected quality
CQC currently lists Overall Good and Good for the five key domains.
Check review dates
Old comments may not reflect the current Total Triage system, NHS App route or appointment workflow.
Friends and Family Test
The practice website links to Friends and Family Test and patient feedback routes.
Look for patterns
Repeated comments about triage, branch location, prescriptions or access are more useful than one isolated review.
Complaints, compliments and formal feedback
The complaints page says Fairhill takes complaints seriously and asks patients to contact the surgery by email to make a complaint. It says email is the quickest and preferred method, but patients can also hand in a written complaint at reception or post it to the surgery.
Include dates, times, branch, what happened, who was involved if known, and what outcome you want.
The official policy says email is the quickest and preferred method for complaints.
You can hand a written complaint to reception or post it to your surgery.
The policy says acknowledgement will be sent within 3 working days and the practice aims to investigate within 28 days.
Helpful NHS App video for login and online services
This NHS App video is useful for patients searching for Fairhill Medical Practice login, NHS App, appointments, repeat prescriptions, test results and GP record access. Always follow Fairhill Medical Practice’s own current triage and prescription instructions.
Fairhill Medical Practice map and directions
Main NHS profile address: Fairhill Medical Practice, 81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX. Use the map for planning only. Confirm whether your appointment is at Kingston Hill, Fairfield or Grove Crescent before travelling.
Kingston Hill
81 Kingston Hill, Kingston upon Thames, Surrey, KT2 7PX. Phone 020 8546 1407.
Fairfield
14 Fairfield South, Kingston upon Thames, Surrey, KT1 2UJ. Phone 020 8546 1771.
Grove Crescent
Kingston University Health Centre, Grove Crescent, Kingston upon Thames, Surrey, KT1 2DD. Phone 020 8417 2204.
Before travelling
Bring your phone, appointment link or text, medicine list, glasses, hearing aids and any forms or samples requested.
CQC rating and official quality note
CQC currently lists Fairhill Medical Practice as Overall: Good. The profile also lists Safe, Effective, Caring, Responsive and Well-led as Good. CQC records can change, so always use the official CQC page for the latest rating and report.
Official source check and reference notes
Official sources checked before writing: NHS.uk, the official Fairhill Medical Practice website, contact page, appointments page, repeat prescriptions page, online services page, NHS App page, test results page, sick certificates page, registration page, Kingston University information page, clinics page, accessibility page, complaints policy and CQC.
Official links: Official practice website · NHS Kingston Hill profile · Contact page · Appointments · Total Triage form · Repeat prescriptions · Online services · Test results · Sick certificates · Registration · Clinics · CQC · NHS 111
Why this guide is useful: patients often search phone number, opening hours, triage form, prescriptions, login, test results, sick notes, branches, student registration, reviews and out-of-hours help. This guide groups those intents into one practical page while still linking to official sources.