Dorking Medical Practice: appointments, hours, registration and patient help
Trying to contact Dorking Medical Practice, register with a GP, order repeat medicine, check opening times, or find the right branch? This guide gives the practical routes first, then explains appointments, prescriptions, test results, fit notes, access, maps and out-of-hours NHS help.
Use this number for: New House Surgery appointment questions, urgent same-day help, prescription problems, registration support, disabled access questions, test result queries, sick note questions, or if online forms are difficult.
New House Surgery
142A South Street
Dorking, Surrey
RH4 2QR
Dorking Medical Practice also lists Hillside Surgery and Riverbank Surgery as branch sites. Check the branch before travelling.
Get directionsLocated in Dorking and serving patients through more than one surgery site, Dorking Medical Practice is searched by people who need a GP appointment, online help, a repeat prescription, registration information, test results, or branch details. The most important step is choosing the right route before you call or travel.
This page is written in plain British English for normal patients, carers, older people, parents, new residents, people new to the NHS and anyone who feels nervous about calling reception. It explains what to do, what to say, what to bring and which NHS service to use if the surgery is closed.
Is Dorking Medical Practice open today?
Official surgery details list New House Surgery as open Monday to Friday from 8am to 6:30pm, with Saturday and Sunday closed. The same official page also states that patients can be seen outside normal GP opening hours through the local Enhanced Access service.
| Day | Officially listed time | Patient note |
|---|---|---|
| Monday | 8am to 6:30pm | Call early if you need same-day help. Enhanced Access may be available locally from 6:30pm to 9pm. |
| Tuesday | 8am to 6:30pm | Use phone, online form or NHS App routes depending on your request. |
| Wednesday | 8am to 6:30pm | Good for routine appointment, prescription, test result and admin questions. |
| Thursday | 8am to 6:30pm | Order repeat medicine before the weekend if you are running low. |
| Friday | 8am to 6:30pm | Do not leave urgent prescription or sick note questions until late afternoon. |
| Saturday | Closed | Official surgery details mention Enhanced Access Saturday appointments in the Dorking locality. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or a pharmacy for minor illness. |
Dorking Medical Practice branch surgeries
Dorking Medical Practice lists three surgery sites on its official website. Check which site your appointment is at before travelling, because each branch has a different address and phone number.
New House Surgery
Address: 142A South Street, Dorking, Surrey, RH4 2QR.
Phone: 01306 881313.
This is the address shown on the main NHS.uk profile for Dorking Medical Practice.
Hillside Surgery
Address: Boxhill Road, Box Hill, Tadworth, Surrey, KT20 7JG.
Phone: 01737 843525.
Use this branch number if your appointment or care is arranged at Hillside Surgery.
Riverbank Surgery
Address: Westcott Street, Dorking, Surrey, RH4 3PA.
Phone: 01306 875577.
Use this branch number if your appointment is at Riverbank Surgery.
Before you leave home
Check your appointment message, phone call or NHS App information. Make sure it says New House, Hillside or Riverbank. This avoids arriving at the wrong surgery.
Which NHS service should you use?
Before you call the surgery, check the route below. It helps you get the right help faster and avoids waiting for the wrong service.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or you are not sure which NHS service is right. Call 111 or use NHS 111 online.
Contact Dorking Medical Practice
Use the GP surgery for ongoing symptoms, repeat medicine issues, sick notes, test result questions, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, Pharmacy First conditions and prescription collection questions.
How to book an appointment at Dorking Medical Practice
The official practice website lists appointment routes and says patients can contact the surgery online, through the NHS App, by phone, or by visiting the surgery. Use the route that fits your situation.
Use the online form
The official site links to an online form for help and advice. Use this for non-emergency medical questions, appointment requests, admin tasks and information you need to send to the surgery.
Write clearly: say what is wrong, when it started, what you have tried and what worries you most.
Use the NHS App
The official practice site says you can contact the surgery using the NHS App or NHS website. The NHS App can also help with prescriptions, some record access and NHS messages where available.
Good for: regular medicines, online requests, and managing NHS services from your phone.
Phone reception
For New House Surgery, call 01306 881313. Say your name, date of birth, phone number and one short sentence about the problem. Reception may ask questions so the practice can choose the right doctor, nurse or health professional.
Use this if: online forms are hard for you, symptoms are getting worse, the patient is a child or elderly person, or you need help today.
Ask in person
You can visit the correct branch and speak to reception during opening hours. This may help if you cannot use online services or need help understanding the next step.
Do not use reception for emergencies. Call 999 or use urgent care if symptoms are serious.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am a patient at Dorking Medical Practice. I need help because [say the problem in one sentence]. Is there anything available today, this week, or as soon as possible?
If you are calling for a child, partner, elderly parent or someone you care for, say that clearly at the start. If you need a specific branch, say New House, Hillside or Riverbank.
Helpful NHS App video for GP services
This video is useful if you want to understand the NHS App for prescriptions, GP records and some NHS services. Always follow Dorking Medical Practice’s own instructions for local appointment routes.
How to register with Dorking Medical Practice
NHS.uk currently shows Dorking Medical Practice as accepting new patients. You should still check that your home address is in the area the practice covers before you start.
Most GP surgeries register patients who live in the area they cover. Use the NHS registration page or contact the surgery and ask: “I live at this postcode. Can I register with Dorking Medical Practice?”
NHS.uk links to registration information for this surgery. Registration is usually easier if you have your personal details ready.
You may be asked for your name, address, previous GP, NHS number if known, emergency contact, carer details if you have one, medical history, allergies, medicines and contact details.
NHS guidance says you should not be refused GP registration only because you do not have proof of address, immigration status, ID, or an NHS number.
If you cannot register online, contact the practice and ask about another route. Reception can explain whether you should use the website, phone, email or an in-person form.
What to bring to your GP appointment
Bringing the right things can save another call or second visit. This is useful for new patients, carers, older patients and people taking several medicines.
Dorking Medical Practice repeat prescriptions
Use the official prescriptions route, NHS App, online services or pharmacy support for repeat medicines. Order early, especially before weekends, bank holidays or travel.
NHS App
Use the NHS App if repeat prescription ordering is available for your account. Choose your medicine, select your nominated pharmacy and submit the request.
Practice website
Use the official Dorking Medical Practice website and prescriptions section for repeat prescription information and online routes.
Pharmacy help
Your local pharmacy may help with medicine advice, side effects, prescription collection and repeat prescription process questions.
Phone if stuck
If you cannot use online tools, call the relevant branch and ask which prescription route is right. Say clearly if you are close to running out.
Test results and blood test questions
If you have had a blood test, urine test, swab, X-ray, scan, hospital letter or referral, ask when the result is expected and how you will hear.
Ask when results are expected
Before leaving your appointment, ask when the result should be back and who will contact you. Some results take longer than others.
Use NHS App if available
Some patients can view parts of their GP medical record online using the NHS App or NHS account. Availability depends on your account and practice settings.
Call if you are worried
If symptoms are worse, or you have not heard when expected, contact the surgery and ask what the next step is.
Do not ignore symptoms
Do not assume no news always means everything is fine. If you feel worse, use the correct urgent service.
Sick notes, fit notes and work letters
A fit note is the note many employers ask for when you are off work because of illness. You may not need a GP fit note for the first few days of sickness because self-certification may apply.
Ask whether they need a self-certification form or a GP fit note.
If you need a fit note, use the official practice service route if available, or contact reception and explain the dates you have been unwell.
Say when you became unwell, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. These are common GP surgery services and patient needs that Dorking Medical Practice patients often search for.
Parking, disabled access and visiting the surgery
The official New House Surgery details list disabled toilet, induction loop, step-free access, wheelchair access and disabled parking. If access is important for you, check before travelling because arrangements can change.
Disabled access
Official New House Surgery details list disabled toilet, induction loop, step-free access and wheelchair access. Call before travelling if you need a specific adjustment.
Parking and arrival
Official New House Surgery details list disabled parking. Allow extra time if you are travelling into Dorking town centre at a busy period.
Branch check
New House, Hillside and Riverbank have different addresses. Check your appointment message before you leave home.
Language and hearing support
Ask for interpreter or communication support when booking. If you need hearing support, ask about text relay, induction loop or reasonable adjustments.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Dorking Medical Practice map and directions
Main NHS profile address: New House Surgery, 142A South Street, Dorking, Surrey, RH4 2QR. Use the map for planning only. Confirm your appointment branch and time before leaving.
By car or taxi
Use postcode RH4 2QR for New House Surgery. If you are going to Hillside or Riverbank, use that branch address instead.
By train
Dorking has rail links from Dorking, Dorking Deepdene and Dorking West stations. Check the walking route or local bus before travelling.
By bus
Use Traveline or Google Maps for live bus routes to Dorking town centre or the relevant branch. Bus times and stops can change.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids, and any paperwork the surgery asked for.
What to do when Dorking Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Out-of-hours GP advice | NHS 111 | NHS 111 can advise and direct you to local out-of-hours care where appropriate. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First questions. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you call or visit
Reception usually needs it to find your record.
Make sure the practice can call you back.
Start with the main issue. You can explain more later.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the GP or nurse avoid mistakes.
New House, Hillside and Riverbank are separate sites.
CQC rating and official status
CQC currently lists Dorking Medical Practice as Good overall. CQC also shows Good ratings for safe, effective, caring, responsive and well-led. The latest inspection was 10 to 11 July 2019, the report was published on 19 August 2019, and CQC later reviewed information on 6 July 2023 without finding evidence that it needed to reassess the rating at that stage.
Ratings can change after inspections or reviews. Use the official CQC link in the source section below before relying on a rating for formal decisions.
Official source check and reference notes
Publish-ready as of 6 June 2026: address, phone number, NHS code, opening times, branch surgeries, accepting-new-patients status, online contact routes, disabled access, parking and CQC rating were checked against official NHS, practice and CQC sources. This independent guide may not update at the same time as NHS systems.
Main reference sources used: NHS.uk was used for the official GP profile, address and accepting-new-patients status. The official Dorking Medical Practice website was used for New House Surgery contact details, opening times, branch surgeries, online form, NHS App contact route, Enhanced Access, disabled access and parking. CQC was used for the Good overall rating and inspection information.
Official links: NHS.uk Dorking Medical Practice profile · Official practice website · Official New House Surgery details · Official branch surgeries page · CQC Dorking Medical Practice record · NHS 111 online · NHS App