Townhead Medical Practice Glasgow: appointments, prescriptions, registration and NHS 24 help
Townhead Medical Practice, also shown as The Yellow Practice, is an NHS Scotland GP practice in Townhead Health Centre at 16 Alexandra Parade, Glasgow G31 2ES. This guide helps patients choose the right route for GP appointments, Patient Access, repeat prescriptions, test results, Pharmacy First, home visits, sick notes, registration, parking and urgent care.
Use this for: appointments, reception queries, Patient Access PIN questions, results, home-visit advice, registration support, change of address, complaints/forms and access needs.
Prescription line: 0141 483 1760 during opening hours.
Townhead Medical Practice
Townhead Health Centre
16 Alexandra Parade
Glasgow
G31 2ES
The official practice text says it is inside the Queen Elizabeth Building of Glasgow Royal Infirmary. Some practice footer text truncates the postcode as G31 2E; NHS 24 and NHSGGC use G31 2ES.
Open directionsDecision hub: GP, Pharmacy First, NHS 24 or 999?
Choose the safest route before calling, travelling or using the wrong service.
Call 999 now
Life-threatening symptoms: chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious allergic reaction, seizure not stopping or someone not responding.
Use NHS 24 on 111
Use when the surgery is closed and the problem cannot wait, or if you think you may need urgent care but it is not life-threatening.
Use Pharmacy First Scotland
For common minor conditions such as allergies, back pain, colds/coughs, diarrhoea, dry skin, earache, headache, indigestion, skin infections and similar minor ailments.
Use the GP surgery
Appointments, ongoing symptoms, long-term conditions, medication reviews, test results, sick notes, records, forms, private medicals and registration support.
Use Patient Access
Online appointments and repeat prescriptions where you are registered and have collected a PIN from reception.
Use community services
District nurses, health visitors, treatment room, podiatry, phlebotomy, dental department and community reception have separate phone routes inside Townhead Health Centre.
Opening hours, lunchtime closure and public holidays
The practice website says Townhead Medical Practice is open Monday to Friday from 8am until 6pm, with 12:30pm–1:30pm closure except emergency telephone calls. NHS 24 currently lists normal opening as 08:30–18:00 Monday to Friday.
| Time or day | Official detail found | Patient action |
|---|---|---|
| Monday to Friday | Practice text: 8am–6pm. NHS 24 listing: 08:30–18:00. | Use the practice website/phone for final live timing before travelling. |
| 12:30pm–1:30pm | Practice says it closes during this time except emergency telephone calls. | Avoid routine calls/visits during this window. |
| Weekends | Routine GP access closed. | Use NHS 24 on 111 for urgent non-emergency help; 999 for emergencies. |
| Public holidays | Practice closes on listed Scottish/local holidays including Good Friday, Easter Monday, Early May, Spring bank holiday, Fair Monday, September weekend, Christmas, Boxing Day and New Year. | Order repeat medication early before holidays. |
| Out of hours | Calling the surgery number will direct you to NHS 24 on 111. | Use 111 only for non-emergencies outside GP opening hours. |
Book a GP, nurse or healthcare assistant appointment
The appointment page says consultations are by appointment only. Appointments can be made in person, by phone or online via EMIS Patient Access if you are registered for the service and have a PIN.
Call 999 for danger signs. Use NHS 24 on 111 when closed and urgent but not life-threatening.
The practice says appointments are for that patient only. Do not use a child’s appointment to discuss an adult’s issue.
If you have multiple issues, the practice asks patients to book a double or multiple appointment where appropriate.
Book in at reception a couple of minutes before your time. If you arrive too early, you may be asked to return closer to the appointment.
The practice says patients arriving 10 minutes or more late will not be seen and must book another appointment.
Call the surgery or reply CANCEL to the text reminder. Repeated missed appointments without cancellation may lead to removal from the practice list.
Hello, my name is [name]. Date of birth: [date]. I am registered with Townhead Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine]. Is this best for a GP, nurse, healthcare assistant, physio practitioner, Pharmacy First, NHS 24 or 999?
Patient Access: online appointments and repeat prescriptions
Patient Access lets registered patients use online services where available. The practice says you must request access separately from registration, in person at reception, because of data protection rules.
| Task | What the practice says | Practical tip |
|---|---|---|
| Get a PIN | Ask reception in person after you are registered. | Do not email/message the practice asking for access codes. |
| Identity check | Patient Access guide says bring proof of identity, such as driving licence or passport. | Take ID when collecting your letter/PIN. |
| Book online | Online appointments may be available through EMIS Patient Access if registered. | When asked, add a short reason for appointment; the page mentions 20-character limit. |
| Order repeats | Patient Access can be used for repeat prescription requests. | Use the exact medication name and request early. |
| Limit | Access can change if pandemic/service protocols change. | Check practice website for current availability before relying on online booking. |
Repeat prescriptions: dedicated phone line, Patient Access and pharmacy collection days
The prescription page says repeat requests are not taken over the main reception number. Use the dedicated prescription line, in-person request form, or Patient Access.
In person
Hand in a request at reception using the prescription request form.
Patient Access
Use Patient Access once registered and once you have your practice-issued access details.
Processing
The practice says requests take 48 hours to process, excluding weekends. Pharmacy collection may add 24–48 hours.
| Prescription issue | Official/practical detail | Action |
|---|---|---|
| Main reception number | Prescription requests are not taken over the main reception number. | Use 0141 483 1760, reception form or Patient Access. |
| Pharmacy nomination | Once you choose a pharmacy, all prescriptions go there automatically and you no longer collect from the practice. | Choose carefully and check collection days. |
| Processing time | 48 working hours, excluding weekends. | Order when you have 5–7 days’ medication left. |
| Pharmacy pickup delay | Pharmacy collection can mean another 24–48 hours before you receive medication. | Contact your pharmacy for collection readiness. |
| Hospital letter prescription | Hand the hospital/NHS service letter into reception. It is normally available after 24 hours; urgent same-day starts should be provided by that service. | Do not assume the GP can issue immediately from a hospital request. |
| Private treatment/monitoring | The practice says it is not responsible for private/non-NHS prescribing, monitoring or follow-up. | Ensure the private provider provides follow-up and monitoring. |
| Going abroad for longer than 2–3 weeks | The practice explains NHS entitlement may not cover long-term medicine supply abroad. | Ask early; a private prescription may be required in some cases. |
Test results: phone time, privacy and hospital tests
The official results page says test results received at the surgery are checked by a doctor or nurse. Results are generally available 7–10 days after testing, although some tests take longer.
| Question | Answer | Practical action |
|---|---|---|
| When to phone? | 10:30am–12pm Monday to Friday. | Call 0141 483 1740 during the result window. |
| How long after test? | Usually 7–10 days, but some tests take longer. | Do not phone too early unless a clinician told you otherwise. |
| Who can receive results? | Results are normally given only to the patient unless a signed mandate allows another person. | Arrange consent before a parent/carer/partner calls. |
| What can staff say? | Staff pass on the clinician’s message only. | Book a routine appointment if you need more discussion. |
| Hospital test? | Hospitals hold their own detailed records and should explain tests they arranged. | Contact the hospital or clinic first. |
Register with Townhead Medical Practice Glasgow
The practice accepts permanent and temporary registration requests, but only for specified postcode areas. Apply once and wait for the email response.
The practice lists accepted postcodes: G1.1, G1.5, G21.1, G21.2, G21.3, G21.4, G31.2, G31.3, G32.6, G33.2 and G4.0.
The practice asks patients not to send multiple applications.
Permanent registration requires a GPR form. Patients over 5 should also complete a new patient medical form; under-5s need an immunisation record form.
Once checked and approved, the practice says you will receive an email and be registered within 3 days of receiving that email. If no reply after 4 days, check spam/junk before contacting the practice.
Temporary patients must request the relevant form in person from reception.
| Registration detail | Useful note |
|---|---|
| No documents required by Scottish policy | The practice page says no documents are required to register, but ID may be requested to facilitate registration and avoid record delays. |
| Helpful photo ID examples | Passport, driving licence, official public-services ID card or current student matriculation card. |
| Helpful address evidence examples | Recent utility bill, council tax document, TV licence, payslip, rent agreement, bank statement or solicitor letter. |
| No documentation? | The practice says it may still register you but may need to contact the Registration Department to verify information. |
| Online services PIN | Patient Access PIN must be requested separately, in person, after registration is complete. |
Clinics and services: when you may not need a GP appointment
The practice offers chronic disease management, practice nurse/HCA appointments, in-house Advanced Physiotherapy Practitioner assessment and Community Links Worker support.
| Need | Best route | Official detail |
|---|---|---|
| Muscle/joint pain | Ask reception about Advanced Physiotherapy Practitioner. | The practice offers in-house assessment and advice for muscle/joint pain. |
| Chronic disease review | Practice nurse/HCA appointment or invited recall. | Sessions are managed by practice nurses with a named doctor. |
| Sexual health / coil / implant | Sandyford Service where appropriate. | Practice says routine coil or implant appointments should be booked with Sandyford on 0141 211 8130 or online. |
| Minor illness | Pharmacy First Scotland. | Practice specifically asks patients to use Pharmacy First for minor illness such as colds and coughs. |
| Travel vaccines | NHS Scotland travel service. | Practice says GP practices no longer provide travel vaccinations. Use Travel Health Pro and contact the NHS service on 0800 9176115 or email. |
| Debt, isolation, benefits, forms, foodbanks, asylum/refugee support | Community Links Worker / Welfare Advice Worker via reception. | The practice says appointments can be booked via reception. |
Pharmacy First Scotland: common conditions that may not need GP first
The practice directs patients to Pharmacy First for a variety of symptoms. This is often faster than waiting for a GP or nurse appointment.
House calls and home visits
The house-calls page says home visits are for housebound patients or those too ill to leave home. Reception will take details and pass them to a doctor.
Use 0141 483 1740 and say the patient is housebound or too ill to leave home.
Name, date of birth, address, phone number, symptoms, start time, worsening signs, medication and why travel is not possible.
Reception passes the details to the doctor for advice or visit decision.
Sick notes, self-certification and private certificates
The sickness certificate page explains self-certification, fit notes and private certificates.
| Situation | What applies | Action |
|---|---|---|
| Sick more than 4 days but less than 7 | Practice page says you can self-certify using an SC2 form. | Ask employer or use official SC2 guidance. |
| Unable to return after 7 days | Doctor may provide a Statement of Fitness for Work / Fit Note. | Arrange GP assessment if needed. |
| Employer needs more detail | Doctor may need to issue a private letter. | Charge is likely. |
| Other certificates | Some requests can be accommodated; others cannot. | Ask reception/Practice Manager before booking appointment. |
Medical records, CHI number and consent rules
The records page says you can make a Subject Access Request to the Practice Manager. It also explains Scotland’s CHI number and Emergency Care Summary.
| Need | Official detail | Practical tip |
|---|---|---|
| Subject Access Request | Request to Practice Manager; state dates if possible. | Provide two forms of ID including photographic ID. |
| Timeframe | Practice says you will usually receive a response within 28 days. | If you need it sooner, tell reception at request stage. |
| Copies | Usually free within timeframe; excessive requests may result in a charge. | Ask only for the date range you need. |
| Hospital records | Hospitals hold their own detailed records. | Contact the hospital directly for hospital-held records. |
| Age 12+ privacy | Patients over 12 must give consent before another person can access records, results or prescriptions. | Arrange verbal/written consent before a parent/carer calls. |
| Emergency Care Summary | Contains name, DOB, GP practice, CHI, medicines and adverse reactions. | Ask GP to print it if you want to check it. |
Parking, disabled access and local arrival tips
The official homepage gives practical parking and disabled-access details for Townhead Health Centre.
Disabled parking
The practice says disabled parking bays for Townhead Health Centre are managed by the hospital and accessed from Wishart Street, alongside the hospital outpatient department and Health Centre lift.
Other parking
The practice says there is some metered roadside parking around the hospital site including Wishart Street, and a large multi-storey car park next to A&E that offers free parking.
Building access
Use the Health Centre lift route if mobility is difficult. Tell reception before travelling if you need extra help.
Community reception
The practice says there is a Community Reception Desk at the entrance to the Health Centre.
Doctors, nurses and wider practice team
The practice homepage says there are 9 doctors and a full practice team. The practice staff page lists doctors, practice nurses, healthcare assistants, Advanced Physiotherapy Practitioner, Community Links Worker, reception staff, medical secretary, district nurses and health visitors.
| Team/service | Official details found | Best use |
|---|---|---|
| Doctors | Dr Jane Dely, Dr Moira Fallon, Dr Riaz Hafiz, Dr Ling Zhang, Dr Keira Ranat, Dr Kerry Sweeney, Dr Deborah Olawuyi, Dr Chinenye Ezeonwumelu and Dr Aliki Traianou are listed. | Diagnosis, complex problems, GP-only decisions, referrals, medication decisions. |
| Training practice | Approved Training Practice. Consultation recording may be requested for training, with consent. | You can decline recording and it will not affect appointment availability. |
| Practice nurses | Sister Janice McInally, Nurse Natalie Deakin and Nurse Kate Smith are listed. | Chronic disease reviews, screening, vaccinations where provided and nurse-led care. |
| Healthcare assistants | Kirsten Glen and Ellen Lawson are listed. | Some routine checks, blood pressure and healthcare assistant tasks. |
| Advanced Physiotherapy Practitioner | Fiona Vaughan is listed. | Muscle/joint pain assessment route. |
| Community Links Worker | Sharn Boyle is listed. | Debt, benefits, social isolation, local services, foodbanks, activity groups and wider support. |
| Health Visitors | Health visitors and phone 0141 451 5174 are listed. | Child health and family support. |
Community numbers at Townhead Health Centre
These are not the same as the GP reception line. Use the correct number if you already know which community service you need.
| Service | Number listed | Note |
|---|---|---|
| Main Community Reception Desk | 0141 242 9799 | Health Centre reception route, not GP appointment line. |
| District Nurses | 0141 355 2180 | Out of hours number listed: 0141 355 1688. |
| Health Visitors | 0141 451 5174 | Child health and family support route. |
| Podiatrist | 0141 531 8915 | Practice telephone page listing. |
| Podiatry appointment hotline | 0141 347 8909 | NHSGGC page lists Monday–Friday 8am–8pm, Saturday 9am–1pm. |
| Treatment Room Services | 0141 211 8231 | NHSGGC page lists Monday–Friday 8:30am–4:30pm. |
| Phlebotomy Service | 0141 355 1525 | NHS Community phlebotomy route. |
| Dental Department | 0141 211 8252 | Community dentistry route. |
| Glasgow Royal Infirmary | 0141 211 4000 | Hospital switchboard, not GP line. |
| Stobhill Hospital | 0141 211 1300 | Hospital switchboard. |
Helpful NHS 24 video: right care, right place
This official Scottish Government video supports the same message: contact your GP practice during the day, phone NHS 24 on 111 if you think you need urgent care but it is not life-threatening, and call 999 for life-threatening emergencies.
Map, directions and visit checklist
Address: Townhead Medical Practice, Townhead Health Centre, 16 Alexandra Parade, Glasgow G31 2ES. Use the map for planning only. Confirm your appointment, access needs and opening time before leaving.
Before travelling
Take appointment details, medicine list, allergy details, hospital letters, samples/forms if requested, glasses/hearing aids and ID if you are collecting Patient Access details or requesting records.
Send to a driver or carer
Townhead Medical Practice, Townhead Health Centre, 16 Alexandra Parade, Glasgow G31 2ES. Main phone: 0141 483 1740.
If running late
The practice says if you arrive 10 minutes or more late you will not be seen and must rebook. Call reception if safe to do so.
If mobility is difficult
Use Wishart Street disabled parking/lift information and contact reception before travelling if you need support.
When Townhead Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 24 on 111 | Too unwell to wait, need urgent advice, think you may need A&E but not life-threatening. |
| Minor illness | Pharmacy First / NHS inform / NHS 24 | Cold, cough, diarrhoea, earache, indigestion, skin infection, headache and similar minor problems. |
| Mental health problem during holidays/closure | NHS 24, Community Mental Health Team if already known, Samaritans 116 123, or 999 if immediate danger. | The practice public-holidays page highlights mental health support during closures. |
| Routine admin | Wait until practice reopens. | Forms, routine results, registration questions, record requests, non-urgent appointment booking. |
Official action links used
Use these official links after checking the practical route above, so you do not land on the wrong form, phone line or NHS service.
Official Townhead Medical Practice website · NHS 24 GP listing · Telephone numbers · Appointments · Prescription requests · Test results · Registering with the practice · Clinics and services · House calls · Sickness certificates · Access to health records · Practice staff · Out of hours · NHS 24 Right Care Right Place