Mill Medical Practice Godalming: NHS GP appointments, hours, prescriptions, online form and patient help
The Mill Medical Practice Godalming is an NHS GP surgery at Catteshall Mill, Catteshall Road, Godalming, Surrey GU7 1JW. This practical guide explains how to request an appointment, use the NHS App or online form, check opening hours, order repeat prescriptions, get test results, request fit notes, register as a new patient, understand staff roles, use pharmacy and self-care routes, read the CQC Outstanding rating, plan travel during Catteshall Road disruption, and know what to do when the surgery is closed.
Use this number for: appointment help, urgent same-day questions, online-form support, prescription problems, registration questions, test-result queries, access needs, carer/proxy access questions, feedback or if using digital services is difficult.
The Mill Medical Practice
Catteshall Mill
Catteshall Road
Godalming
Surrey
GU7 1JW
Use the full Catteshall Mill address for Google Maps, taxis, appointment letters, parking planning and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Mill Medical Practice Godalming
Patients usually search more than the practice name. Common intent includes “Mill Medical Practice Godalming appointments”, “The Mill Medical Practice Catteshall Road”, “Mill Medical Practice repeat prescription”, “Mill Medical Practice phone number”, “NHS App appointment”, “RapidHealth online form”, “test results”, “fit note”, “register as a patient”, “CQC rating”, “Godalming GP surgery”, “East Waverley PCN”, “parking”, “disabled access” and “Mill Medical Portal”. This guide answers the practical reason behind those searches.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Mill Medical Practice appointments | Request a GP appointment through NHS App, online form or phone. | Use appointment section |
| RapidHealth / online form | Contact the surgery, request an appointment or send admin information. | Use online form section |
| Repeat prescription | Order medicine, check 72 working-hour timing, pharmacy nomination and emergency supply. | Use prescription section |
| Opening hours | Reception hours, appointment hours, Monday lunch closure, weekend closure and road disruption. | Use hours section |
| Test results | NHS App, online form, phone after 2pm, privacy rules and waiting safely. | Use test results section |
| Fit note / sick note | Whether self-certification is enough and how to request a GP note. | Use fit note section |
| Register as a patient | Boundary check, NHS number, medicine planning and online registration. | Use registration section |
| CQC rating | Latest inspection rating and how to read reviews fairly. | Use reviews section |
Unique patient decision hub: choose the right route in 60 seconds
This reusable patient tool helps you decide whether to use the NHS App, online form, phone reception, local pharmacy, NHS 111, 999, or the Mill Medical Portal.
I need help today
If symptoms are dangerous, call 999. If urgent but not life-threatening, use NHS 111 if you are unsure or the surgery is closed. During practice hours, request help through the official appointment route or phone reception.
I need a routine appointment
Use your NHS account/NHS App, the official online form or phone reception. The surgery will review your request and may offer self-care, phone, video or in-person help.
I need repeat medicine
Do not phone for routine repeat prescriptions. Use the NHS App, NHS account, official online form or in-person prescription drop box. Allow up to 72 working hours.
I need test results
Use the NHS App/NHS account, online form or phone after 2pm. Results are normally given directly to the patient unless permission is recorded.
I need a fit note
If you are off sick for 7 days or less, self-certification is usually enough. If more than 7 days, use the official fit-note request route.
I need local support
For local Godalming resources such as mental health, menopause, carers, sleep, older people and Pharmacy First information, use the Mill Medical Portal.
Temporary Catteshall Road disruption: check before travelling
The official homepage states that the end of Catteshall Road adjoining Meadrow is shut for 6 weeks from 25 May 2026, with surgery access possible on foot from both ends. If travelling by car, the practice says you need to use the other end from Woolsack Way. Because roadworks and access can change, always check the homepage or map before leaving.
The Mill Medical Practice opening hours
Official surgery details list reception from 7:30am to 6:30pm Monday to Friday, except Monday has a 1pm to 2pm reception closure. Appointment times are listed as 8am to 6:30pm on most weekdays, with Monday split between morning and afternoon sessions. Saturday and Sunday are listed as closed.
| Day | Appointments | Reception | Patient tip |
|---|---|---|---|
| Monday | 8:00am to 1:00pm; 2:00pm to 6:30pm | 7:30am to 1:00pm; 2:00pm to 6:30pm | Avoid the 1–2pm closure for reception matters. |
| Tuesday | 8:00am to 6:30pm | 7:30am to 6:30pm | Good day for routine admin and prescription planning. |
| Wednesday | 8:00am to 6:30pm | 7:30am to 6:30pm | Keep your phone nearby after online requests. |
| Thursday | 8:00am to 6:30pm | 7:30am to 6:30pm | Order medicine early if you need it before the weekend. |
| Friday | 8:00am to 6:30pm | 7:30am to 6:30pm | Do not leave urgent admin or medicine queries until late afternoon. |
| Saturday | Closed | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Closed | Use 999 for emergencies or NHS 111 for urgent advice. |
How to request an appointment at The Mill Medical Practice
The official appointment page says that when you request an appointment, the surgery will recommend the best person and type of appointment for your issue. You can request an appointment using your NHS account/NHS App, use the online form, or call the surgery by phone. The response may be self-care advice, a phone call, a video call or an in-person appointment.
Use 999 for life-threatening symptoms such as chest pain, stroke signs, severe bleeding, severe breathing difficulty or collapse.
The official page says this route avoids repeatedly entering personal details and helps the surgery review your request during practice hours.
The form asks about your condition so the practice can decide the right help.
Call 01483 239903 if you cannot use digital routes, have access needs, or need reception support.
The practice may offer self-care, telephone, video or face-to-face appointment depending on the issue.
Use the cancel appointment route so another patient can use the slot.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at The Mill Medical Practice. I need help because [one clear sentence]. I cannot use the NHS App / online form, or I need help today. What is the safest next step?
Before you submit a form or call: practical checklist
This checklist helps the practice team route your request. It is useful for older patients, carers, parents, people with several medicines and anyone who feels nervous explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [self-care or medicine]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / physiotherapist / prescription / test / referral].
NHS App, NHS account and online form
The official online contact page says you can contact the surgery online to ask a question, get help with an administrative task, or send information. For a medical issue or appointment request, the practice points patients to the appointment page. The NHS App route can reduce repeated typing because your NHS account already holds verified details.
NHS App / NHS account
Use this for online appointment requests, repeat prescriptions, test results and medical record access where enabled.
Online form
Use the official RapidHealth-powered form if the practice directs you there. Give clear symptoms, dates and medicine details.
Login safety
Never share NHS login codes, passwords or private health details through unofficial websites.
Cannot use online services?
Call reception. Digital access should not block you from asking for help.
The Mill Medical Practice repeat prescriptions
The official repeat prescription page says repeat prescriptions cannot be ordered by phone for patient safety. It says prescriptions can take up to 72 working hours to process. If you are due to run out before this, the practice advises contacting your pharmacy or using NHS 111 online for an emergency supply.
Use NHS App or NHS account
Order repeat medication through your NHS account where available. Check medicine name, strength and nominated pharmacy.
Use online prescription form
The practice recommends using the form only if you do not have access to online services like the NHS App.
Order in person
If you have a repeat prescription slip, drop it into the prescription drop-in box at the surgery.
Medication review
If you take medicine regularly, you should check it is still right at least once a year or sooner if side effects occur.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Almost out of medicine | The request may not be processed before you run out. | Contact your pharmacy or NHS 111 online for emergency supply advice. |
| Medicine not on repeat | It may be acute, hospital-started, stopped, expired or needing review. | Use the online form or contact reception with full details. |
| Pharmacy says nothing is ready | The prescription may still be processing, sent elsewhere, missing details or awaiting review. | Check you allowed up to 72 working hours and confirm the nominated pharmacy. |
| Side effects or worries | Your medicine may need advice or review. | Ask a pharmacist or request a medication review through the practice. |
| Old medicines | Unused medicine should be disposed of safely. | Return old medicines, including inhalers, to a local pharmacy. |
Pharmacy, prescription nomination and minor illness advice
The prescription page explains that when you order a prescription online, it can be sent electronically to a pharmacy of your choice. This is called a nomination. Local pharmacies can also advise on medicines, side effects, minor illness and emergency supply options.
| Need | Best route | Why it helps |
|---|---|---|
| Nominated pharmacy | Choose or update through NHS App, NHS account or pharmacy route. | Helps the prescription go to the right place. |
| Minor illness | Ask a pharmacist first for suitable common conditions. | May be faster than a GP appointment. |
| Medicine side effects | Ask a pharmacist or request a GP medication review depending on severity. | Pharmacists are medicine experts and can advise safely. |
| Urgent supply | Contact pharmacy or use NHS 111 online. | Useful if you are running out before the GP can process a routine repeat. |
Helpful NHS App video for GP online services
This NHS App video is useful if you want to understand online access for repeat prescriptions, records and GP services. Always follow The Mill Medical Practice’s official instructions for appointment requests, online forms and repeat prescriptions.
Test results, blood tests, urine tests, X-rays and ultrasounds
The official test-results page says you can view recent test results online or contact the surgery. It lists blood tests, urine tests, X-rays and ultrasounds as examples. You can use the NHS App/NHS account, online form, phone after 2pm, or visit the surgery. For privacy reasons, results are usually given directly to the patient unless permission is recorded or the patient may find it difficult to understand.
GP-ordered and hospital-ordered tests can have different follow-up routes.
The official page says you can use your NHS account to ask for or view results online.
The practice says it will respond within 5 working days for online result queries.
The official page asks patients to call about test results after 2pm.
If symptoms get worse while waiting for results, use GP, NHS 111 or 999 depending on urgency.
Medical records, NHS App access and proxy access
The official medical records page says GP medical records include past conditions, allergies, medication, test results, appointment notes and letters. You may need to ask the surgery once for access to view your GP medical record in your NHS account. Proxy access can allow a parent, family member or carer to use some online services for another patient once linked.
What GP records may show
Past conditions, allergies, medication, test results, appointment notes and letters.
NHS account access
You may need to ask the surgery for access once before viewing the full GP record online.
Proxy access
Parents, family or carers may be linked to a patient for some online services, subject to the surgery’s checks.
Other NHS records
Hospital, dentist and optician records may need to be requested from the relevant service.
Fit notes, sick notes and self-certification
The official fit-note page explains that you usually do not need a fit note if you are off work sick for 7 days or less. Your employer may ask you to self-certify. If you are off sick for more than 7 days, your employer will usually ask for a fit note. If you are getting hospital treatment, ask the hospital doctor for one.
7 days or less
You usually do not need a GP fit note. Self-certification is normally enough, but check your employer’s policy.
More than 7 days
You may need a fit note. The official page provides a request route and says the practice may ask you to make an appointment.
Hospital treatment
If hospital is treating you, ask the hospital doctor for the fit note where appropriate.
Possible charges
If you request a fit note for 7 days or less, the official page says you may have to pay.
Register with The Mill Medical Practice as a new patient
The official registration page says you usually need to live within the practice boundary to join the surgery. It also says temporary registration may be possible if you are staying in the area for less than 3 months. Before filling in the online form, the practice recommends finding your NHS number and making sure you have at least one month’s medication supply because records can take around a month to transfer.
Use the official boundary checker. Contact the surgery if you are unsure whether you are eligible.
The registration form asks for the 10-digit NHS number. You may find it on a prescription, appointment letter or NHS online service.
The official page says records can take around a month to transfer, so have at least one month’s medication supply before changing GP.
The official page says the registration process takes around 15 minutes.
If you are in the area for less than 3 months, ask about temporary patient registration.
The Mill Medical Practice doctors and clinical team
The official staff page lists GP partners, salaried GPs, nurses, healthcare assistants, pharmacists, practice paramedics, urgent care team members and PCN staff. Every patient has a named GP, and the practice says patients can express a preference about the GP they are assigned to.
Services and self-referral routes patients often need
The official services page lists many support routes, including blood pressure readings, NHS Health Check, bowel cancer screening, carer support, cervical screening, referrals, medication review, mental health, muscle and joint pain, pregnancy and maternity care, repeat prescriptions, self-care, sexual health, stopping smoking, vaccination, medical records and weight management. Use the service page before booking when a self-referral or pharmacy route may be faster than a GP appointment.
Pregnancy, maternity care, muscle and joint pain
The pregnancy and maternity page says if you have found out you are pregnant, it is best to see a midwife as soon as possible, and that you can book directly with a midwife service without seeing a GP first. It also says patients more than 6 weeks pregnant can self-refer to Royal Surrey Hospital maternity services. For muscle and joint pain, the practice says it has a first contact physio for patients aged 16 and above, with examples including recent limb or back injuries, sprains, strains, neck or back pain without other symptoms, and joint pains.
Pregnancy self-referral
If you are pregnant, check the official maternity page and Royal Surrey self-referral route instead of waiting unnecessarily for a GP appointment.
First contact physio
For suitable muscle, joint, neck, back, sprain or strain problems, physiotherapy support may be more direct than a GP appointment.
When physio is not enough
Fever, chest pain, abdominal pain, head pain, serious weakness or severe illness needs medical triage, NHS 111 or 999 depending on severity.
Carers and families
The services section includes support for carers and parent/family support through related resources.
Parking, disabled access and getting to the surgery
The official surgery details page lists disabled toilet, induction loop, step-free access, wheelchair access, car parking, cycle parking and disabled parking. If you need extra help, tell reception when booking so the practice can plan safely.
Parking
Car parking, cycle parking and disabled parking are listed. Allow extra time during roadworks or busy clinic times.
Step-free and wheelchair access
Step-free and wheelchair access are listed. Ask reception in advance if you need support.
Induction loop
An induction loop is listed. Tell reception if hearing support is needed.
Disabled toilet
A disabled toilet is listed. Confirm before travelling if this is essential for your visit.
Hello, I have an appointment or request with The Mill Medical Practice. I need help with [wheelchair access / hearing loop / disabled parking / carer support / extra time]. Can this be added to my booking before I attend?
CQC rating, reviews, Friends and Family Test and PPG
CQC currently rates The Mill Medical Practice as Overall: Outstanding. The latest report was published on 5 January 2026, with Safe rated Good, Effective Outstanding, Caring Outstanding, Responsive Good and Well-led Good. The official website also has feedback, Friends and Family Test and Patient Participation Group routes. When reading online reviews, check dates because appointment systems, road access, IT changes and staff lists can change.
Outstanding overall
CQC is a formal quality source, stronger than ordinary star reviews.
Feedback routes
The practice uses patient feedback to review what is working well and less well.
Patient Participation Group
The PPG gives patients a way to share views about practice services and patient needs.
How to read reviews
Use recent patterns, not one old complaint. Compare reviews with official CQC and practice pages.
Feedback, complaints and advocacy support
The official feedback page says the surgery feedback form can be used anonymously, and if you want a response you should include your name and contact details. It says the practice will review feedback and get back within 5 working days if a response is requested. For formal complaints, the page explains that a formal investigation process starts. It also lists Surrey Independent Living Charity/Healthwatch Surrey independent complaints advocacy support.
Include dates, times, names if known, what happened, what harm or concern exists, and what outcome you want.
Compliments and general feedback can help the practice improve.
If the issue could not be resolved informally, use the formal complaint link.
The official page lists independent advocacy support via Surrey ILC/Healthwatch Surrey.
The Mill Medical Practice map, directions and travel checklist
Address: The Mill Medical Practice, Catteshall Mill, Catteshall Road, Godalming, Surrey, GU7 1JW. Use the map for planning only. Confirm your appointment time, opening hours and any road disruption before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, road disruption, parking, access needs and what paperwork you need.
If you are late
Call reception as soon as possible. Some nurse, GP, test or time-limited appointments may not be able to run late safely.
If someone else is driving
Send the full address and postcode: Catteshall Mill, Catteshall Road, Godalming, GU7 1JW.
If walking during road disruption
The official homepage says access is possible both ends on foot during the Catteshall Road closure notice.
What to do when The Mill Medical Practice is closed
The official appointment page says NHS 111 can help if you have an urgent medical problem and you are not sure what to do. Use NHS 111 online or call 111. For emergencies such as loss of consciousness, chest pain, breathing difficulty, severe bleeding, severe allergic reaction or severe burns, call 999 or go to A&E.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, severe burns, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the surgery to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and emergency supply questions. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | You feel unsafe, at risk of harm, or need urgent support. |
| Non-urgent admin | Use official online form or wait for practice opening | Routine letters, non-urgent forms, general admin questions. |
Official source check and reference notes
Official sources checked before writing: The Mill Medical Practice official website, surgery details, appointment guidance, online contact guidance, repeat prescription guidance, test-results guidance, fit-note guidance, registration guidance, medical-record guidance, staff page, services page, maternity page, muscle and joint pain page, feedback and complaints page, Patient Participation Group page, East Waverley PCN note, Mill Medical Portal, NHS.uk and CQC.
Official links: NHS.uk profile · Official practice website · Surgery details · Request appointment · Contact online · Repeat prescriptions · Test results · Fit notes · Register as a patient · Staff · Services · Feedback and complaints · Mill Medical Portal · CQC profile · NHS 111
Why this page is built this way: real users search phone number, opening times, NHS App, appointments, online form, RapidHealth, prescriptions, test results, fit notes, registration, doctors, parking, CQC rating, complaints and local Godalming support. This guide answers those intents in one place while sending users to official sources for final confirmation.