Keston Medical Practice: NHS GP appointments, hours and patient help
Trying to reach a GP at Purley War Memorial Hospital, request an appointment, order repeat medicine, or work out whether you need NHS 111, pharmacy, Croydon GP Hub or the practice? This guide gives the practical routes first: opening hours, appointments, registration, prescriptions, results, fit notes, travel, parking and official source checks.
Use this number for: appointment help, reception questions, home-visit requests when medically appropriate, registration support, access questions, test-result questions, and if the online request route is difficult to use.
Keston Medical Practice
Purley War Memorial Hospital
856 Brighton Road
Purley, Surrey
CR8 2YL
Use the full address when planning travel. The practice is located at Purley War Memorial Hospital.
Get directionsKeston Medical Practice is searched by patients in Purley, South Croydon, Kenley, Coulsdon and nearby areas who need quick GP help without reading through several NHS pages. Many people are not only looking for the phone number — they also need to know whether to use Klinik, the NHS App, a pharmacy, NHS 111, a Croydon GP Hub, or the surgery reception.
This page is written like a patient desk guide, not a formal NHS leaflet. It explains what to click, what to say, what to bring, where to go, and when to choose urgent help instead of waiting for a routine GP reply.
Keston Medical Practice opening hours and open-today help
The official Keston and Moorings Medical Practice opening-hours page lists Keston Medical Practice as open Monday to Friday from 7am to 6:30pm, Saturday 9am to 5pm with a note to check which practice is holding clinics, and Sunday closed. It also explains that surgery sessions run at different times within opening hours, and urgent requests outside core hours may be referred to out-of-hours care.
| Day or service | Listed information | Patient note |
|---|---|---|
| Monday | 7am to 6:30pm | Use Klinik or call reception if online access is difficult. Call early for urgent same-day advice. |
| Tuesday | 7am to 6:30pm | Good for appointment, prescription, registration and admin questions. |
| Wednesday | 7am to 6:30pm | Use the online route for routine requests where possible. |
| Thursday | 7am to 6:30pm | Order medicines early if you need them before the weekend. |
| Friday | 7am to 6:30pm | Do not leave prescriptions, forms or urgent questions until late afternoon. |
| Saturday | 9am to 5pm | Official page says to check which practice is holding these clinics. Do not assume walk-in access. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
| Phone/out-of-hours note | Out-of-hours may apply from 1pm to 2pm and after 6:30pm | The official page says telephones can be deferred to out-of-hours during these periods. Check the live practice page before relying on access. |
Which service should you use before calling?
This section helps Purley and Croydon patients choose the right route. It can save time and helps the practice keep GP appointments for problems that need GP care.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or you are not sure which NHS service is right. Call 111 or use 111 online.
Use Keston Medical Practice
Use the GP for ongoing symptoms, repeat medicine issues, fit notes, test result questions, hospital letters, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, contraception pill access, blood pressure checks where eligible, and prescription collection questions.
How to book a Keston Medical Practice appointment
Keston and Moorings Medical Practice directs many appointment and admin requests through Klinik. The official appointments page also explains that an appointment may not always be necessary, and patients should choose the right service for non-urgent issues.
Use Klinik for online requests
The official appointments page links patients to Klinik for many appointment and request types. Use it for non-emergency medical questions, admin questions, nurse appointment requests and other suitable practice contact routes.
Write clearly: what is wrong, when it started, what you have tried, and what worries you most.
Call reception if online is difficult
Call 020 8660 8292. Say your name, date of birth, phone number, and one short sentence about the problem. Reception may ask questions so they can direct you to the right service.
Good for: older patients, carers, patients without internet access, urgent admin, children, or anyone who cannot use Klinik safely.
Nurse and clinic appointments
The official appointment page points patients to nurse appointments for some services such as child immunisations, blood pressure checks, stitch removal, dressings, smear tests, contraception and travel vaccinations.
Cancel if you cannot attend
The practice says appointments can be cancelled using Klinik, the NHS App, or by calling reception. It asks patients to do this as soon as possible and at least 30 minutes before the appointment.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am registered with Keston Medical Practice. I need help because [say the problem in one sentence]. I cannot use the online form / I need advice today. What is the best next step?
If you are calling for a child, partner, elderly parent, or someone you care for, say that clearly at the start.
Helpful NHS App video for GP services
This video is useful if you want to understand the NHS App for prescriptions, records and some GP services. Always follow Keston Medical Practice’s own instructions for local appointment and prescription routes.
How to register with Keston Medical Practice
NHS.uk currently shows Keston Medical Practice as accepting new patients. The official practice website also welcomes new patients and links to online registration. You should still check whether your home address is in the area covered before relying on registration.
Use NHS Find a GP or the official Keston and Moorings registration route. Ask whether your postcode is inside the practice area.
The practice website says new patients can join online using a quick form. Start from the official website or NHS.uk profile.
You may need your name, date of birth, address, phone number, email, previous GP, NHS number if known and basic health information.
ID and proof of address can make registration easier. Ask the practice what to do if you do not have standard documents.
If you take regular medicine, register early and tell your pharmacy so you do not run out while records transfer.
What to bring to your GP appointment
Bringing the right things can save another call or second visit. This is useful for new patients, carers, older patients, students, workers and people taking several medicines.
Keston Medical Practice repeat prescriptions
Do not wait until your last tablet. Order repeat medicine early, especially before weekends, bank holidays, travel, or if the medicine needs monitoring or a review.
NHS App or NHS online
The official prescription page says repeat prescriptions should be ordered using the NHS App or NHS online. Use this route if your account is set up.
Through your pharmacy
The official page asks patients to use their nominated pharmacist to order repeat prescriptions. This can help if you regularly collect from the same pharmacy.
Do not phone routine requests
The official prescription page says repeat prescription requests cannot be accepted over the telephone because errors can occur with verbal communication of drug names.
In person
The official page says prescription requests can be processed via the reception desk at either practice. Use this if online access is not suitable for you.
Keston Medical Practice test results and blood test questions
The official tests and results page explains that most results are received electronically and need to be reviewed by a doctor before they are relayed to patients. It also says the practice will only release results to the person they relate to unless that person has given permission or cannot understand the results.
Ask when results are expected
Before leaving your appointment, ask when the result should be back and how you will hear. Some results take longer than others.
Allow time for clinical review
Even if a result has arrived electronically, it may need to be reviewed by a doctor before it can be explained to you.
Use the official query route
If you have a query about a recent test result, use the official tests and results page or Klinik route, or call reception if online access is difficult.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If symptoms get worse, use the right urgent service.
Sick notes, fit notes and GP letters
The official appointments page explains that you must give your employer a doctor’s fit note if you have been ill for more than 7 days in a row and have taken sick leave. This includes non-working days such as weekends and bank holidays.
For the first 7 days, your employer may ask for self-certification rather than a GP fit note.
If you need a fit note, use the official sickness certificate route if available, Klinik, or call reception if you cannot use online forms.
Say when you became unwell, whether you are still off work, and whether you have already spoken to a doctor, nurse, hospital or urgent-care service.
The official non-NHS services page lists charges for some private certificates and forms. Ask before requesting non-NHS paperwork.
Services patients often need
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below covers common GP surgery needs patients search for.
Parking, disabled access and visiting the surgery
Keston Medical Practice is located at Purley War Memorial Hospital. The official contact page says parking is available within the hospital, but there is a charge and the parking facility is managed by the Trust, not the practice.
Parking at the hospital
Parking is listed as available within Purley War Memorial Hospital, with a charge. Check signs and allow extra time before your appointment.
Access needs
Call before your appointment if you need step-free access, wheelchair access, a quiet waiting space, hearing support, or another reasonable adjustment.
Train and bus planning
Purley station is close to the hospital area. Check live train, bus or taxi routes before leaving, especially during disruption.
Language and hearing support
Ask for interpreter support when booking if English is difficult. Ask about text relay, induction loop, BSL support, or other reasonable adjustments if needed.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Keston Medical Practice map and directions
Address: Keston Medical Practice, Purley War Memorial Hospital, 856 Brighton Road, Purley, Surrey, CR8 2YL. Use the map for planning only. Confirm your appointment time before leaving.
By car or taxi
Use postcode CR8 2YL. If someone is dropping you off, ask them to use “Purley War Memorial Hospital, 856 Brighton Road”.
By train
Purley station is nearby for many patients. Check the walking route and allow extra time if you have mobility needs.
By bus
Use TfL, Traveline or Google Maps for live bus routes around Brighton Road, Purley, Coulsdon, Kenley and South Croydon.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids, and any paperwork the surgery asked for.
What to do when Keston Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Croydon GP Hub | NHS 111 before attending | The official practice page says Croydon GP Hubs may help if you cannot get an appointment, and to call NHS 111 before you go. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice, contraception pill access, blood pressure checks where eligible and Pharmacy First queries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
CQC rating and inspection note
CQC currently lists Keston Medical Practice as Good overall. CQC also shows Safe, Effective, Caring, Responsive and Well-led as Good.
The CQC profile lists the latest inspection as 25 April 2017, with the report published on 2 June 2017, and a latest review on 6 July 2023. Because CQC information can change, always check the official CQC profile before quoting the rating elsewhere.
Patient checklist before you call, submit Klinik or visit
Reception or an online request may need it to identify you.
Make sure the practice can contact you with the next step.
Start with the main issue. You can explain more after the first sentence.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the GP, nurse or pharmacist avoid mistakes.
Use Purley War Memorial Hospital, 856 Brighton Road, Purley, CR8 2YL.
Official source check and reference notes
Publish-ready as of 29 May 2026: this guide was checked against NHS.uk, the official Keston and Moorings Medical Practice website, CQC, Croydon/Purley GP Hub information and official NHS service guidance. This independent directory page may not update at the same time as NHS or practice systems.
Main reference sources used: NHS.uk was used for the official GP surgery profile, address and accepting-new-patients status. The official Keston and Moorings website was used for opening hours, contact details, appointment/Klinik guidance, prescriptions, tests and results, parking notes, out-of-hours guidance and registration wording. CQC was used for the current overall rating, key-question ratings, inspection date and review date.
Official links: NHS.uk Keston Medical Practice profile · Official Keston and Moorings Medical Practice website · Official opening hours page · Official appointments page · Official prescriptions page · Official tests and results page · CQC Keston Medical Practice profile · NHS 111 online · NHS App
Why this matters: GP opening times, Saturday clinics, telephone deferral, online forms, registration status, prescription routes, parking arrangements, Croydon GP Hub access and CQC ratings can change. This page links users back to official sources so they can verify live details before calling, travelling or relying on the information.