Keston Medical Practice Purley: NHS GP surgery, appointments, hours, Klinik and prescriptions
Keston Medical Practice Purley is an NHS GP surgery at Purley War Memorial Hospital, 856 Brighton Road, Purley, Surrey CR8 2YL. This practical guide explains how to contact the surgery, request a GP appointment through Klinik, check opening hours, order repeat prescriptions through the NHS App, register as a new patient, request test results, understand home visits, ask for fit notes, use Pharmacy First, find parking, read CQC information and know what to do when the practice is closed.
Use this number for: appointment help, urgent same-day questions, home-visit requests before 11am, registration questions, Klinik access problems, test-result help, access needs, parking questions, chaperone requests, temporary registration and anything you cannot manage online.
Keston Medical Practice
Purley War Memorial Hospital
856 Brighton Road
Purley
Surrey
CR8 2YL
The practice is located inside Purley War Memorial Hospital. Parking is available within the hospital, but the official site says charges apply and the parking facility is managed by the Trust, not the practice.
Open directionsGoogle and Bing search-intent map for Keston Medical Practice Purley
People searching for Keston Medical Practice Purley often need more than a phone number. Common search intent includes “Keston Medical Practice appointments”, “Keston Medical Practice opening times”, “Keston Medical Practice Klinik”, “Keston Medical Practice repeat prescriptions”, “Keston Medical Practice NHS App”, “Keston Medical Practice doctors”, “Keston Medical Practice test results”, “Keston Medical Practice new patient registration”, “Keston Medical Practice CQC”, “Keston Medical Practice parking”, “Purley War Memorial Hospital GP”, and “Purley GP surgery”.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Keston Medical Practice appointments | Speak to clinician, nurse appointment, follow-up, home visit or cancellation. | Use appointments section |
| Keston Medical Practice Klinik | Online request route for health problem, admin query, test result, referral or home visit. | Use Klinik section |
| Repeat prescriptions | NHS App ordering, pharmacy nomination and medicine query route. | Use prescriptions section |
| Opening times | Building hours, phone deferral, weekend note and staff training closures. | Use hours section |
| New patient registration | Boundary check, online registration, out-of-area rules and temporary registration. | Use registration section |
| Doctors / team | Named GP, clinician continuity, team-page doctor names and special interests. | Use doctors section |
| Test results | NHS App, Klinik query, confidentiality rules and blood/scan requests. | Use results section |
| CQC / reviews | Official quality rating and how to read old online reviews. | Use CQC section |
Unique patient decision hub: choose the right route in 60 seconds
This reusable patient tool helps you choose GP, Klinik, NHS App, pharmacy, Croydon GP Hub, NHS 111 or 999 before waiting on the wrong route.
I need help today
If symptoms are severe, call 999. If urgent but not life-threatening and the practice is closed, use NHS 111. If the practice is open and you need a clinician, use Klinik or call if online access is difficult.
I need a routine appointment
Use Klinik for a health problem or appointment request. Give one clear problem, when it started, what changed, what you have tried and the best number to call back.
I need a nurse appointment
The appointment page points patients to Klinik for nurse services such as injections, child immunisations, stitch removal, dressings, smear tests, coil or implant queries and long-term condition reviews.
I need repeat medicine
The official prescription request page says repeat prescriptions must be ordered through the NHS App and are no longer available through the old online repeat prescription form.
I need test results
The practice says it only releases test results to the patient unless permission has been given or the patient cannot understand them. Use NHS App first, then Klinik if you do not have access.
I need a home visit
Use Klinik if possible. If you cannot use the online link and cannot attend on medical grounds, phone preferably before 11am. Home visits are for patients housebound by illness or disability.
Keston Medical Practice opening hours
The official opening page lists Keston Medical Practice as open Monday to Friday from 7am to 6:30pm, Saturday from 9am to 5pm with a note to check which practice is holding these clinics, and Sunday as closed. It also says urgent requests may still be referred to out-of-hours if they fall outside core hours, and phones are deferred to out-of-hours from 1pm to 2pm and after 6:30pm.
| Day or access point | Official listed access | Patient tip |
|---|---|---|
| Monday | 7am to 6:30pm | Use Klinik early if you need clinician advice. |
| Tuesday | 7am to 6:30pm | Good day for admin, prescriptions and follow-up queries. |
| Wednesday | 7am to 6:30pm | Keep your phone nearby after submitting an online request. |
| Thursday | 7am to 6:30pm | Order medicine early if you need it before the weekend. |
| Friday | 7am to 6:30pm | Do not leave urgent prescription or admin problems until late afternoon. |
| Saturday | 9am to 5pm, check which practice is holding clinics | Confirm before travelling because Keston and Moorings share Saturday arrangements. |
| Sunday | Closed | Use NHS 111 or 999 depending on urgency. |
| Phone deferral | 1pm to 2pm and after 6:30pm | Plan routine calls outside these times. |
| Staff training | Occasional closure from 1:30pm to 3pm | Check official notices before travelling. |
How to book a GP appointment at Keston Medical Practice Purley
The official appointments page says for non-urgent issues you should choose the right service because an appointment may not be necessary. It points patients to pharmacy support for minor illness, Klinik for clinician requests, nurse appointment requests, home visits and appointment cancellation, and NHS 111 or 999 for urgent/out-of-hours situations.
Use 999 for immediate danger, serious harm, collapse, severe breathing difficulty, chest pain, stroke signs, heavy bleeding or serious overdose.
The official appointments page says pharmacists can advise on many conditions and may offer treatment or some prescription medicine for some conditions.
For a health problem, use the official Klinik route and explain the issue clearly.
For injection, child immunisation, blood pressure, stitch removal, dressing, smear, coil or implant, use the nurse appointment route shown on the official appointments page.
The official page says appointments can be cancelled using Klinik, NHS App, or by calling reception. It asks patients to cancel as early as possible and at least 30 minutes before the appointment.
The official page says Croydon GP Hubs may help when you need to see a GP but cannot get an appointment; call NHS 111 before going to pre-book or wait to be seen.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Keston Medical Practice. I need help because [one clear sentence]. I cannot use Klinik / I need a nurse appointment / I need a home visit / I need advice today. What is the safest next step?
Keston Medical Practice Klinik: what to use it for
Keston and Moorings Medical Practice links patients to Klinik for health problems, nurse appointment requests, home visits, appointment cancellation, referral queries, test result queries when NHS App is not available, blood test or scan requests, private reports and sick-note admin. It is not a replacement for 999 emergencies.
Health problem
Use Klinik if you want to speak to a clinician about a non-emergency health problem.
Nurse appointment
Use Klinik for many nurse appointments such as smear tests, dressings, injections and child immunisations.
Admin query
Use Klinik for referral queries, private reports, fit notes, details updates, blood test/scan requests and non-urgent paperwork.
Do not use for danger signs
If someone is seriously unwell, use 999, urgent care or NHS 111 depending on severity.
Before you submit Klinik or call: practical checklist
This checklist helps the practice understand your request and reduces back-and-forth. It is useful for older patients, carers, parents, people with several medicines and anyone who gets nervous explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacy / prescription / test / referral].
NHS App, Patient Access and online services
The official online services page says Patient Access gives remote access to GP, pharmacy and health records and can be used to book GP appointments, order repeat prescriptions and discover local health services. For repeat prescriptions specifically, the current practice prescription request page says repeats must be ordered via the NHS App.
NHS App
Use NHS App for repeat prescriptions, GP record access and NHS services where enabled.
Patient Access
Use Patient Access through the official link for remote GP, pharmacy and health record services where active.
Login safety
Do not share NHS login, Patient Access password, PIN or verification codes with unofficial websites or callers.
Cannot log in?
Do not delay urgent care because of a login problem. Use Klinik or call the surgery for the safest next step.
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand how NHS digital services can help with prescriptions, records and NHS services. Always follow Keston Medical Practice’s current prescription and appointment instructions.
Keston Medical Practice doctors and clinical team
The official team pages list doctors and clinical staff across Keston and Moorings Medical Practice. Team details can change, so use the official team page before relying on a specific clinician or working pattern.
Keston Medical Practice repeat prescriptions
The official repeat prescription request page says repeat prescriptions must be ordered via the NHS App and are no longer available to order through the old online repeat prescription form. This is important because patients searching “Keston Medical Practice prescriptions” may find older references to online forms.
Use NHS App
Order repeat prescriptions through the NHS App where your account is set up and linked to your GP record.
Check medicine details
Check medicine name, dose, quantity and nominated pharmacy before submitting your request.
Nominated pharmacy
Choose the pharmacy where your electronic prescription should be sent. If you change pharmacy, update the nomination.
Cannot use NHS App?
Use Klinik or call reception and explain that you cannot use the NHS App. Say clearly if you are close to running out.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing in NHS App | It may be acute, not on repeat, too early, or due for review. | Use Klinik or contact the practice with the medicine name and dose. |
| Pharmacy says no prescription | The request may not be issued, may be sent elsewhere, or may need clinical review. | Check NHS App, nominated pharmacy and surgery route. |
| Hospital changed medication | GP may need hospital information before issuing ongoing supply. | Contact the practice before your hospital supply runs out. |
| Going on holiday | Extra supply may need planning and may not be automatic. | Request early and explain travel dates. |
Pharmacy First, blood pressure checks and minor illness help
The official appointments page encourages patients with minor illness to think Pharmacy First. It says pharmacists can give advice on a range of conditions and may offer treatment or some prescription medicine for some conditions without a GP appointment. It also points eligible patients to pharmacy blood pressure checks.
| Need | Best route | Why it helps |
|---|---|---|
| Minor illness | Local pharmacy | May help with common conditions faster than waiting for a GP. |
| Contraceptive pill | Pharmacy or nurse appointment | The official page says some patients may be able to get the contraceptive pill from a pharmacy without a prescription. |
| Blood pressure check | Pharmacy if eligible, or nurse appointment | Some pharmacies offer free NHS blood pressure checks for eligible adults. |
| Medicine side effects | Pharmacy or medication review request | Pharmacists can explain common side effects and safe medicine use. |
Test results, blood tests and scan requests
The official tests and results page says the practice has a strict confidentiality policy and will only release test results to the person they relate to unless prior permission has been given or the person cannot understand the results. It also says most results are received electronically and need to be reviewed by a doctor before being relayed to you.
GP-ordered and hospital-ordered tests often have different follow-up routes.
Most results need to be reviewed by a doctor before being relayed to you.
The official page says to use the NHS App for test result queries.
The official page says to use Klinik if you do not have NHS App access.
The contact and administration pages direct blood test/scan requests to the tests and results/Klinik route.
Sick notes, fit notes and work letters
The official appointments and contact pages say you must give your employer a doctor’s fit note if you have been ill for more than 7 days in a row and have taken sick leave, including non-working days such as weekends and bank holidays.
7 days or less
You usually do not need a GP fit note. Ask your employer about self-certification.
More than 7 days
Your employer may ask for a fit note from a doctor.
Use Klinik
The administration page lists sick note support through Klinik.
Hospital treatment
If hospital treated you, ask the hospital team whether they should issue paperwork or a discharge letter.
Home visits: when to request one
The official appointments page says patients can use Klinik to request a home visit. If you cannot use the online request link and it is impossible to attend the surgery on medical grounds, telephone 020 8660 8292 preferably before 11am. Home visits are only available for patients who are housebound because of illness or disability, not because of transport issues.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound by illness or disability | Klinik or phone before 11am | A doctor may call back first because telephone advice may be enough. |
| Cannot attend on medical grounds | Explain full details | Give patient name, address, phone number, problem and directions if necessary. |
| Transport issue only | Usually attend surgery or arrange transport | The official page says home visits are not for transport issues. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
Register with Keston Medical Practice as a new patient
NHS.uk currently says Keston Medical Practice is accepting new patients. The official registration page says the practice has a boundary and patients within the boundary receive full services. Patients outside the boundary may be able to register as out-of-area patients, but services are restricted and home visits are not provided.
The official page says patients should check whether they live within the boundary area.
The official page links to a new patient registration form and says you will be notified by text when registered.
The official page says registration may take up to 5 working days.
If accepted as an out-of-area patient, you may receive a restricted range of services and no home visits.
If you are a student home for holidays or staying locally and need care, the official page says to phone the surgery.
Services patients often need at Keston Medical Practice
Keston and Moorings Medical Practice offers general NHS GP care, nurse appointments, chronic disease reviews, blood test guidance, cervical screening, contraception support, travel vaccination advice, test result queries, registration, fit notes and admin help. Exact services can change by clinician availability, location and NHS pathway.
Travel vaccinations and travel advice
The official travel information page says patients who need travel vaccinations should complete the online travel form. It says the initial appointment should be made as early as possible, at least 6 weeks before travel, because a second appointment with a practice nurse may be needed and some vaccines need to be ordered.
Start at least 6 weeks early
The official page says to make the initial appointment as early as possible, at least 6 weeks before travel.
Second appointment may be needed
The official page says a second appointment with the practice nurse may be required and should be at least 2 weeks before travel.
Some vaccines may cost
Some travel vaccines are on private prescription and may incur a charge above the normal prescription charge.
Use the online travel form
Complete the official travel form with countries, areas and dates so the nurse can assess vaccination needs.
Private letters, certificates and non-NHS fees
Some paperwork is not covered by NHS GP services and may require a private fee. The official non-NHS services page lists example charges, such as private sick note, fitness-to-travel certificate, holiday cancellation certificate, private prescription and “to whom it may concern” letter. Always check the official fees page before requesting private work because fees can change.
| Request type | Patient note | Best step |
|---|---|---|
| Private sick note | May be chargeable if outside NHS fit-note rules. | Check official fees and use Klinik/admin route. |
| Fitness to travel / sports certificate | May need clinical review and private payment. | Request early; do not leave it until travel day. |
| Holiday cancellation certificate | May require evidence and clinician time. | Ask what documents are needed. |
| Private prescription | Private prescriptions are separate from NHS repeats. | Check fee and whether NHS route is appropriate. |
| To whom it may concern letter | Often private work, not urgent NHS care. | Give clear wording and deadline. |
Parking, hospital location, chaperones and access support
Keston Medical Practice is inside Purley War Memorial Hospital. The official contact page says parking is available within the hospital, there is a charge for parking, and the parking facility is managed by the Trust rather than the practice. The appointments page says you are entitled to have someone accompany you to an appointment and links to the chaperone policy.
Hospital parking
Parking is available within Purley War Memorial Hospital, but charges apply and it is managed by the Trust.
Access needs
Tell the practice before your appointment if you need mobility, hearing, language, carer or communication support.
Chaperone
You are entitled to have someone accompany you to an appointment. Ask when booking or on arrival.
Hospital building
Allow extra time to find the right clinic area inside Purley War Memorial Hospital.
Hello, I have an appointment or request with Keston Medical Practice. I need help with [wheelchair access / interpreter / hearing support / chaperone / carer support]. Can this be added to my booking before I attend?
CQC rating, reviews and patient feedback
CQC lists Keston Medical Practice as Overall Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. CQC also notes a latest review of information and data on 6 July 2023 where it did not find evidence that the rating needed reassessment at that stage. Always check CQC for live status because inspection information can change.
Use official CQC first
Third-party directories can copy old or incomplete information. CQC is the best source for inspection status.
Friends and Family Test
Use the official feedback route if you want to share a patient experience.
Patient Participation Group
The official PPG page says patients’ views help the practice understand service improvements.
Read review patterns
Look at dates and repeated themes, not one old review from before current online systems.
Keston Medical Practice map, directions and travel planning
Address: Keston Medical Practice, Purley War Memorial Hospital, 856 Brighton Road, Purley, Surrey, CR8 2YL. Use the map for planning only. Confirm appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, parking needs, hospital entrance and whether you need to bring medication, samples, letters or forms.
If you are late
Call reception as soon as possible. Some nurse, screening, vaccination or time-limited appointments may not be able to run late safely.
If someone else is driving
Send them the full address and postcode: Purley War Memorial Hospital, 856 Brighton Road, Purley, CR8 2YL.
What to bring
Bring medicine list, glasses, hearing aids, appointment text, samples if requested, and any hospital letters or forms.
What to do when Keston Medical Practice is closed
The official opening and contact pages direct patients to Croydon GP Hubs, urgent care, NHS 111 and 999 depending on urgency. Use 999 for life-threatening emergencies. Use NHS 111 when you need help now but it is not an emergency.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need help now and cannot wait for the GP to reopen. |
| Need a GP but no appointment | Call NHS 111 before Croydon GP Hub | The practice says Croydon GP Hubs can help in Central Croydon, Purley or Parkway. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, aches and pains, medicine advice. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, official Keston and Moorings Medical Practice website, contact page, opening-hours page, appointments page, Klinik access, repeat prescription request page, online services page, tests and results page, registration page, travel information page, non-NHS fees page, CQC profile, CQC inspection summary and CQC reports page.
Official links: NHS.uk Keston Medical Practice profile · Official practice website · Contact · Opening hours · Appointments · Klinik online access · Repeat prescriptions · Online services · Tests and results · New patient registration · Clinics and services · Travel information · Non-NHS fees · CQC profile · NHS 111
Why this guide is built this way: real users search phone, hours, Klinik, appointments, doctors, NHS App, prescriptions, pharmacy, test results, new patient registration, travel vaccines, fit notes, parking, reviews and CQC. This page answers those patient intents in one place while linking to official pages for final confirmation.