Crocus Medical Practice: appointments, opening hours, e-Consult, prescriptions and NHS help
Need Crocus Medical Practice appointments, phone number, opening hours, repeat prescriptions, e-Consult, NHS App, SystmOnline, doctors, Pharmacy First, registration, blood clinic, test results, self-referrals, CQC rating or directions to Radwinter Road and Great Chesterford? This guide gives the safe route first, then explains each patient task step by step.
Use this number for: appointment help, e-Consult problems, repeat prescription issues, registration support, home-visit requests, blood-clinic questions, test-result questions, branch-site queries, chaperone requests, and help if online access is difficult.
Crocus Medical Practice
Saffron Walden Community Hospital Site
Radwinter Road, Saffron Walden
CB11 3HY
Great Chesterford Branch
High Street, Great Chesterford
CB10 1PL
Both sites use the same listed practice phone number. Confirm which site your appointment is at before travelling.
Search-intent map for Crocus Medical Practice
People search Crocus Medical Practice in many different ways: appointments, opening hours, phone number, e-Consult, repeat prescriptions, SystmOnline, NHS App, doctors, Great Chesterford branch, Radwinter Road, Pharmacy First, blood clinic, CQC rating and registration. This page answers those intents naturally instead of repeating the same phrase without value.
| Search phrase | What the user usually needs | Best section |
|---|---|---|
| Appointments | How to request help online, by NHS App, phone or in person. | Appointments |
| e-Consult | Online triage for health problems, admin queries, fit notes, letters and test-result queries. | e-Consult |
| Repeat prescriptions | NHS App, SystmOnline, repeat slip, community pharmacy and EPS route. | Prescriptions |
| Opening hours | Main site and Great Chesterford branch times, closure dates and 111 route. | Opening hours |
| Doctors | Partners, salaried doctors, nurse practitioners and nursing team. | Doctors and staff |
| Pharmacy First | Minor illness conditions that a pharmacy can help with directly. | Pharmacy First |
| Blood clinic | Tuesday walk-in clinic, age rule, waiting time and paperwork for hospital requests. | Blood clinic |
Unique patient decision hub: choose the right Crocus route
Use this every time you are not sure whether to contact Crocus Medical Practice, a pharmacy, NHS 111, urgent dental care, a blood clinic or a self-referral service.
I need help today
If symptoms are life-threatening, call 999. If urgent but not life-threatening and the practice is closed, use NHS 111. If the practice is open and the issue is GP-suitable, use e-Consult, phone or reception.
I need a routine appointment
Use e-Consult during weekday opening hours, NHS App where suitable, phone the surgery, or speak to reception. Keep your phone available after submitting an e-Consult.
I need repeat medicine
Use NHS App, SystmOnline, your green repeat slip, a written request, or community pharmacy. Allow 7 working days and do not leave it until your last dose.
I need minor-illness advice
For earache, impetigo, insect bites, shingles, sinusitis, sore throat or uncomplicated UTI in eligible women, Pharmacy First may be faster than a GP request.
I need a blood test
Use the Tuesday walk-in blood clinic only if suitable, aged 18 or over, and be ready for waiting time or early closure if safe capacity is reached.
I need a referral
Many specialist referrals need a GP, but some local services accept self-referrals, including anxiety, depression, drugs and alcohol, sexual health, smoking, stress and weight management.
Crocus Medical Practice opening hours and closures
The official opening-hours page lists the Saffron Walden site as open 8:00am to 6:30pm Monday to Friday and closed on Saturday and Sunday. The Great Chesterford branch is listed as open 8:00am to 1:00pm and 2:00pm to 6:30pm Monday to Friday, and closed on Saturday and Sunday.
| Site or route | Official listed access | Patient note |
|---|---|---|
| Saffron Walden main site | Mon–Fri, 8:00am to 6:30pm | Use e-Consult, NHS App, phone or reception during practice hours. |
| Great Chesterford branch | Mon–Fri, 8:00am to 1:00pm and 2:00pm to 6:30pm | Confirm your appointment site before travelling. |
| Saturday and Sunday | Closed all day | Use NHS 111 for urgent non-life-threatening problems and 999 for emergencies. |
| e-Consult | 8:00am to 6:30pm Monday to Friday | Preferred online route for health problems and admin questions. |
| Training closures | Some 2026 closure dates are listed by the practice | Check the official site before travelling, especially on staff-training days. |
Saffron Walden site vs Great Chesterford branch
Crocus Medical Practice operates from two sites. Many patient problems come from arriving at the wrong place, so always check whether your appointment is at the Saffron Walden Community Hospital Site or the Great Chesterford Branch.
| Site | Address | Use this note |
|---|---|---|
| Crocus Medical Practice | Saffron Walden Community Hospital Site, Radwinter Road, Saffron Walden, CB11 3HY | Main listed CQC address and main site on the official website. |
| Great Chesterford Branch | High Street, Great Chesterford, CB10 1PL | Branch opening includes a lunch closure between morning and afternoon access. |
How to request a Crocus Medical Practice appointment
The official appointments page says patients can request an appointment online using e-Consult, through the NHS App, by phone, or in person at reception. Requests are reviewed by a triaging doctor and the practice will direct patients to the most appropriate service.
If it is an emergency, call 999. If the practice is closed and it is urgent but not life-threatening, use NHS 111.
Use e-Consult during weekday hours for health problems, admin queries, fit notes, letters and some test-result questions.
The practice says the triaging team may decide you need an urgent same-day appointment. If they cannot reach you by phone after two attempts, you may need to submit a new e-Consult.
The practice asks patients to avoid multiple same-day e-Consults and to put everything in one request where appropriate.
Call 01799 522327 or speak to the Care Coordination Team at reception during opening hours.
Tell reception if you cannot attend so the appointment can be offered to another patient. Persistent non-attendance can affect registration.
Hello, my name is [your name]. My date of birth is [date of birth]. I am a Crocus Medical Practice patient. I need help because [one clear sentence]. I cannot use e-Consult / I need advice today. Can you tell me the safest route?
Crocus Medical Practice e-Consult: what it is and when to use it
The official e-Consult page says online access using e-Consult is now the preferred way to contact Crocus Medical Practice for self-help, self-referral information, health problems, and administrative queries such as fit notes, letters or test results. e-Consults received at the practice are triaged by clinicians.
Health problem
Use e-Consult for GP-suitable symptoms when it is not a life-threatening emergency.
Admin query
Use e-Consult for fit notes, letters, admin questions, forms and some follow-up queries.
Test result caution
The practice says patients may receive some MyChart results before the practice. A clinician will contact you if a result is abnormal.
Safety rule
Do not use e-Consult for chest pain, stroke signs, severe breathlessness, collapse or other emergency symptoms.
Crocus Medical Practice doctors, nurses and clinical team
The official staff page lists partners, salaried doctors, nurse practitioners and nurses. Staff lists and roles can change, so check the official staff page before relying on a specific doctor or clinician availability.
| Team | Officially listed examples | Patient note |
|---|---|---|
| Partners | Dr Jenni Lindford, Dr Sarah Machale, Scott Downham | Use the official page for qualifications and latest team status. |
| Salaried doctors | Dr Alex Trott, Dr Ronak Patel, Dr Helen O’Sullivan, Dr Stephanie Perkins, Dr Bhavini Patel, Dr Corina Popa, Dr Rozelle Kane | Availability can change by rota, leave, training and urgent work. |
| Nurse practitioners | Jane Walker, Heather Sills | Nurse practitioners hold minor illness clinics and support chronic disease reviews. |
| Practice nurses | Registered nurses listed by the practice | Nurses support wound care, cervical smears, vaccinations, blood pressure, ECGs and chronic disease reviews. |
Nurse practitioners and practice nurse services
The official staff page says nurse practitioners hold daily minor illness clinics, see diabetic patients in the diabetic clinic, carry out chronic disease reviews for asthma, hypertension and heart disease, and offer contraceptive and sexual health advice. Practice nurses also support many procedures and reviews.
Crocus Medical Practice repeat prescriptions
The official prescriptions page says repeat prescriptions can be requested through the NHS App, SystmOnline, in person by ticking the green repeat slip or writing a clear note, or through a community pharmacy. The practice asks patients to allow 7 working days, excluding weekends and bank holidays, for processing. Pharmacies may need extra time to dispense medication.
NHS App
Use the NHS App if your repeat medicines are available there. Check medicine name, dose, quantity and nominated pharmacy before submitting.
SystmOnline
Use the online system if your account is active. This gives a clear digital record of the request.
Green repeat slip
Tick the boxes on your green repeat medication slip or write a clear note stating the medicines you need, then drop it at either practice site.
Community pharmacy
Your community pharmacy can submit a repeat prescription request on your behalf to the practice.
Pharmacy First: when a pharmacy may be faster than a GP
The official Pharmacy First page says most pharmacies in England now provide the Pharmacy First service. This free NHS service can give quick healthcare advice and may offer treatment for seven common conditions without needing to contact the GP practice first.
| Condition | Age or eligibility note | What to do |
|---|---|---|
| Earache | Age 1 to 17 years | Ask a participating pharmacy for advice. |
| Impetigo | Age 1 year and over | Pharmacy may assess and offer treatment if appropriate. |
| Infected insect bites | Age 1 year and over | Use pharmacy first unless symptoms are severe. |
| Shingles | Age 18 years and over | Seek help quickly because timing matters for treatment. |
| Sinusitis | Age 12 years and over | Pharmacy can advise on symptoms and treatment options. |
| Sore throat | Age 5 years and over | Pharmacy can assess and advise. |
| UTI in women | Women aged 16 to 64 years | Pharmacy may help if symptoms fit the service criteria. |
Tuesday walk-in blood clinic
The official walk-in blood clinic page says the Tuesday walk-in blood clinic runs from 9:00am to 12:30pm. It is for patients aged 18 and over only. Due to high demand, there may be times when the clinic stops accepting further patients once safe capacity is reached.
| Blood clinic point | Detail | Patient tip |
|---|---|---|
| Day and time | Tuesday, 9:00am to 12:30pm | Arrive with enough time because waiting can be long. |
| Age rule | 18 and over only | Do not use this clinic for children unless official guidance changes. |
| Waiting time | May be up to 1 hour | Bring water, reading glasses and any paperwork. |
| Safe capacity | The clinic may close earlier if safe capacity is reached | Have a backup plan if the clinic is full. |
| Hospital bloods | Bring all required paperwork | Some hospital-requested tests cannot be carried out at the practice. |
How to register with Crocus Medical Practice
The official new-patients page says patients living within the practice boundary are welcome to register, and it also welcomes patients outside the boundary, but warns that home visits cannot be offered to patients who live outside the boundary. The practice uses the NHS online “Register with a GP surgery” service, and paper forms are still available if needed.
Confirm whether your address is inside the practice boundary. This matters for home visits.
The official page links to the NHS registration service. You do not need proof of address, immigration status, ID or an NHS number to start.
If online registration is difficult, ask the practice for paper forms.
The practice asks newly registered patients with children under 5 to provide details of previous immunisations.
If you are ill away from home or not registered with a doctor, you can receive emergency treatment for 14 days. After that, you need temporary or permanent registration.
Home visits: when to request one
The official appointments page says home visits should only be requested if you are housebound or too ill to visit the practice. Patients should phone reception before 10:30am where possible and give brief details so visits can be prioritised. A doctor may phone to assess the request before visiting.
| Situation | Likely route | Patient note |
|---|---|---|
| Housebound or too ill to attend | Phone before 10:30am if possible | Give brief but clear clinical details. |
| Can safely attend surgery | Attend practice if asked | A home visit takes more GP time than a surgery appointment. |
| Recently had a baby or child under five | Health visitor may visit if appropriate | Ask the practice or health visitor route. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
Self-referrals and NHS e-Referral tracking
The official self-referral page says most specialist referrals require seeing or speaking with a GP, but some local services allow patients to self-refer. It lists services for anxiety, depression, drugs and alcohol, sexual health, smoking cessation, stress, weight management and young carers.
Mental health and wellbeing
Self-referral links include anxiety, depression and stress support. Use urgent routes if you feel unsafe.
Sexual health
The practice links to local sexual health self-referral support.
Smoking, weight and lifestyle
Self-referral routes include smoking cessation and weight management support.
Track a specialist referral
If referred through NHS e-Referral, you should receive a letter within 2 weeks with booking details, reference number and password.
Private healthcare policy and non-NHS requests
The official appointments page includes a private healthcare policy. It says patients who choose to be seen privately must continue assessment and treatment with the private provider. The practice says it cannot provide clinical comments or interpretations on private scans, tests or reports, does not take blood tests on behalf of private providers, and cannot prescribe medication recommended or started during a private consultation.
Children, chaperones and appointment safety
The official appointments page says children under 16 should normally be accompanied by a responsible adult, although a doctor may see a young person alone if they consider them mature enough to understand diagnosis and treatment. Patients may ask for a chaperone or a same-sex doctor for examination where possible.
Children under 16
Usually bring a responsible adult. The doctor can decide whether a young person is mature enough to be seen alone.
Chaperone
Ask before or during the appointment if you want a chaperone. The doctor may also ask for one in certain circumstances.
SMS reminders
The practice has a texting service for appointment confirmations and reminders if you register consent.
Update contact details
Tell the practice when your address, phone number or email changes so appointment and safety messages reach you.
CQC rating and quality note
CQC lists the current Crocus Medical Practice location at Radwinter Road as registered on 14 April 2022 and says the service has not yet been inspected at that current address. CQC also shows the rating from the previous address to help patients understand the service history: the last published report at the previous address rated the practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good.
Reviews, feedback and Patient Participation Group
When people search “Crocus Medical Practice reviews”, they may find CQC history, Google-style reviews, old directories and patient comments. Reviews should be read carefully because appointment systems, e-Consult access, staff, branch opening times and prescription routes can change.
Use CQC for inspection context
CQC separates current registration status and historic rating information from the previous address.
Patient feedback
The official site points patients to patient survey and feedback routes. Use the practice feedback route for service experience.
Check review dates
Old reviews may not reflect current e-Consult rules, two-site operation, blood-clinic rules or staff training closures.
Read patterns
Look for repeated patterns about access, prescriptions, phones, triage, branch site confusion or communication.
Crocus Medical Practice map and directions
Main site: Crocus Medical Practice, Saffron Walden Community Hospital Site, Radwinter Road, Saffron Walden, CB11 3HY. Branch: Great Chesterford Branch, High Street, Great Chesterford, CB10 1PL. Confirm your appointment site before travelling.
Saffron Walden site
Use Radwinter Road, Saffron Walden, CB11 3HY for the main site. Allow extra time for parking, finding the correct entrance and checking in.
Great Chesterford branch
Use High Street, Great Chesterford, CB10 1PL for the branch. Remember the branch is listed with a lunch closure between morning and afternoon access.
Before travelling
Check appointment time, site, clinician type, opening hours and whether you need medication, forms, hospital paperwork or samples.
If you are running late
Call the practice as soon as possible. Some appointments and clinics may not be able to safely run late.
What to do when Crocus Medical Practice is closed
The official site says if you need medical advice or assistance while the surgery is closed, visit NHS 111 online or call 111. If you have a life-threatening medical emergency, call 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness | Community pharmacy or Pharmacy First | Earache, impetigo, infected insect bites, shingles, sinusitis, sore throat or eligible UTI. |
| Routine repeat prescription | Use normal repeat prescription route when open | Order early and allow 7 working days. |
| Urgent dental problem | Use urgent dental care route | Dental pain and dental emergencies are usually not GP problems. |
Official source check and reference notes
Official sources checked before writing: Crocus Medical Practice homepage, contact page, appointments page, e-Consult page, opening-hours page, new-patients page, prescriptions page, staff page, Pharmacy First page, self-referrals page, walk-in blood clinic page, NHS App, SystmOnline, NHS 111 and CQC current and archived profiles.
Official links: Official practice website · Contact · Appointments · e-Consult · Opening hours · New patients · Prescriptions · Staff · Pharmacy First · Self-referrals · Walk-in blood clinic · CQC current profile · CQC archived reports · NHS 111
Why this guide is useful: real users search for phone, appointments, e-Consult, prescriptions, NHS App, SystmOnline, doctors, opening hours, Great Chesterford branch, blood clinic, Pharmacy First, registration, CQC and reviews. This page brings those routes together while still linking to official sources for live confirmation.