Birchwood Medical Practice: appointments, hours, registration and patient help
Moved to Horley, trying to book a GP appointment, or checking what to do when the surgery is closed? This guide gives you the practical routes first: appointment requests, registration, prescriptions, test results, sick notes, access, map and urgent NHS help.
Use this number for: GP appointment questions, urgent same-day help, prescription problems, registration support, disabled access questions, test result questions, sick note queries, or if online forms are difficult.
Horley Health Centre
Kings Road
Horley, Surrey
RH6 7DG
Use the full address when planning travel. This avoids confusion with other places called Birchwood.
Get directionsBirchwood Medical Practice is one of the main GP surgery names people search for in Horley when they need routine NHS care, a same-day appointment route, repeat medication help or new patient registration. For many visitors, the hardest part is not the medical problem itself — it is knowing which route to use without wasting time.
This page is written like a patient desk guide, not a formal surgery leaflet. It explains what to click, what to say, what to bring and when to use NHS 111 or 999 instead of waiting for a GP reply.
Is Birchwood Medical Practice open today?
Official surgery details list Birchwood Medical Practice as open Monday to Friday from 8:30am to 6:30pm. Saturday and Sunday are listed as closed. Always check the official practice page before travelling because bank holidays, training days, and local NHS updates can change access.
| Day | Listed opening time | Patient note |
|---|---|---|
| Monday | 8:30am to 6:30pm | Call early for urgent appointment help. Use online routes for routine questions. |
| Tuesday | 8:30am to 6:30pm | Good for appointment, prescription, registration and admin questions. |
| Wednesday | 8:30am to 6:30pm | Use the online form if your request is not urgent. |
| Thursday | 8:30am to 6:30pm | Order medicine early if you need it before the weekend. |
| Friday | 8:30am to 6:30pm | Do not leave prescription or urgent admin questions until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
Which service should you use?
This section helps local patients choose the right route before calling. It can save time and reduce stress.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or you are not sure which NHS service is right. Call 111 or use 111 online.
Call Birchwood Medical Practice
Use the GP for ongoing symptoms, repeat medicine issues, sick notes, test result questions, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, some Pharmacy First conditions and prescription collection questions.
How to book a Birchwood Medical Practice appointment
There are different ways to ask for help. Pick the one that matches your problem. If symptoms feel serious or are getting worse quickly, do not wait for a routine online reply.
Call reception
Call 01293 771 200. Say your name, date of birth, phone number and one short sentence about the problem. Reception may ask questions so they can direct you to the right person.
Good for: same-day concerns, worsening symptoms, medicine problems, children, older patients, urgent admin or if online forms are difficult.
Use the online form
The official practice page links to online contact routes. These can be useful for non-urgent medical problems, admin questions, fit note queries, prescription messages and general contact.
Write clearly: what is wrong, when it started, what you have tried and what worries you most.
Use the NHS App
The NHS App can help with repeat prescriptions, some health record access, NHS messages and online services where available. It is useful if you prefer managing NHS tasks from your phone.
Ask at reception
If phones or online forms are hard for you, reception can explain what route to use. If you visit in person, bring your appointment letter, medicine list, phone, glasses, hearing aids and a trusted person if needed.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am registered with Birchwood Medical Practice. I need help because [say the problem in one sentence]. Is there anything available today, this week, or as soon as possible?
If you are calling for a child, partner, elderly parent or someone you care for, say that clearly at the start.
Helpful NHS App video for GP services
This video is useful if you want to understand the NHS App for prescriptions, records and some GP services. Always follow Birchwood Medical Practice’s own instructions for local appointment routes.
How to register with Birchwood Medical Practice
NHS.uk currently shows Birchwood Medical Practice as accepting new patients. This does not always mean every address can register, so check your postcode first.
Use NHS Find a GP or contact the surgery. Ask: “I live at this postcode. Can I register with Birchwood Medical Practice?”
Start from the NHS profile or the official practice website. If online registration is available, complete it carefully. If not, ask reception what to do.
You may need your name, date of birth, address, phone number, email, previous GP, NHS number if known and basic health information.
ID and proof of address can help. NHS guidance says you should not be refused GP registration only because you do not have ID, proof of address, immigration status, or an NHS number.
If you take regular medicine, tell the practice and your pharmacy when you register. This helps reduce the risk of running out while records transfer.
What to bring to your GP appointment
Bringing the right things can save another call or second visit. This is very helpful for new patients, carers, older patients and people taking several medicines.
Birchwood Medical Practice repeat prescriptions
Do not wait until your last tablet. Order repeat medicine early, especially before weekends, bank holidays, travel, or if the medicine needs review.
NHS App
Use the NHS App if repeat prescription ordering is available for your account. Choose your medicine, select your nominated pharmacy and submit the request.
Practice online route
Use the official Modality East Surrey website for online prescription guidance and medication contact routes.
Pharmacy help
Your local pharmacy can often help with medicine advice, side effects, repeat prescription process questions and prescription collection.
Phone if stuck
If you cannot use online tools, call the surgery and ask which prescription route is right for you. Say clearly if you are close to running out.
Birchwood Medical Practice test results and blood test questions
Many patients search for GP test results after a blood test, urine test, swab, X-ray, hospital letter, or referral. The safest route is to follow the instruction given when your test was arranged.
Ask when results are expected
Before leaving your appointment, ask when the result should be back and how you will hear. Some results take longer than others.
Check the NHS App if available
Some patients can see parts of their GP record or test information through the NHS App. Availability depends on your account and practice settings.
Call if you are worried
If symptoms are worse, or you have not heard when you expected to, call the surgery and ask what the next step is.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If you feel worse, use the right urgent service.
Sick notes, fit notes and work letters
A fit note is the note many employers ask for when you are off work because of illness. You may not need a GP fit note for the first few days of sickness, because self-certification may apply.
Ask whether they need a self-certification form or a GP fit note.
If you need a fit note, use the online form if available or call reception and explain the date your illness started.
Say when you became unwell, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below covers common GP surgery needs patients search for.
Parking, disabled access and visiting the surgery
Official practice information lists several access features for Birchwood Medical Practice. If access is important for you, call before travelling because local arrangements can change.
Disabled access
Listed facilities include wheelchair access, step-free access, disabled toilet, induction loop and text relay. If you need a specific adjustment, call before visiting.
Parking and arrival
Official practice information lists cycle parking and disabled parking. If you need general parking, check local signs or route planning before travelling.
Children and babies
Official practice information lists baby changing facility and parent and baby room. Bring nappies, wipes, snacks and something quiet for your child if there may be a wait.
Language and hearing support
Ask for interpreter support when booking if English is difficult. Ask about text relay, induction loop, BSL support, or other reasonable adjustments if needed.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Birchwood Medical Practice map and directions
Address: Horley Health Centre, Kings Road, Horley, Surrey, RH6 7DG. Use the map for planning only. Confirm your appointment time before leaving.
By car or taxi
Use postcode RH6 7DG. If someone is dropping you off, ask them to use “Horley Health Centre, Kings Road” rather than only “Birchwood”.
By train
Horley railway station is the main nearby station. Check the walking route and allow extra time if you have mobility needs.
By bus
Use Traveline or Google Maps for live bus routes to Horley town centre or Kings Road. Bus times can change.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids and any paperwork the surgery asked for.
What to do when Birchwood Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Serious injury | A&E or urgent treatment centre | Broken bones, serious cuts, head injury, severe pain, or urgent injuries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you call or visit
Reception usually needs it to find your record.
Make sure the practice can call you back.
Start with the main issue. You can explain more later.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the GP or nurse avoid mistakes.
Use Horley Health Centre, Kings Road, RH6 7DG.
CQC status and official rating note
CQC information for this Birchwood Medical Practice location currently shows an archived/provider-changed status. Because of this, it is safer not to show an old rating as if it were the current live rating.
For the latest inspection and provider information, search the official CQC website using “Birchwood Medical Practice Horley” or “Modality Partnership”. If a new live rating appears, update this section from the current CQC profile only.
Official source check
Publish-ready as of 29 May 2026: address, phone number, opening times, practice listing, CQC status and new-patient status were checked against official NHS, practice, PCN and CQC sources. This independent guide may not update at the same time as NHS systems.
Official links: NHS.uk Birchwood Medical Practice profile · Official Modality East Surrey surgeries page · Horley PCN listing · CQC Birchwood Medical Practice listing · NHS 111 online · NHS App