Ashbourne Medical Practice: NHS GP appointments, hours, eConsult, prescriptions and patient help
Ashbourne Medical Practice is an NHS GP surgery at Clifton Road, Ashbourne, Derbyshire DE6 1DR. This practical guide explains how to book appointments, use eConsult safely, call reception, request repeat prescriptions, understand dispensary hours, check test results, request fit notes, register as a patient, ask about home visits, read CQC information, use out-of-hours help, and avoid common mistakes that delay care.
Use this number for: appointment booking, urgent help during opening hours, eConsult support, repeat prescription option 2, test results option 3 after 10am, referral admin option 4, home-visit requests before 10am, chaperone requests, registration questions, dispensary questions, or if online access is difficult.
Ashbourne Medical Practice
Clifton Road
Ashbourne
Derbyshire
DE6 1DR
Use the full Clifton Road address for maps, taxis, appointment letters, prescription collection planning and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Ashbourne Medical Practice
Patients usually search for more than the practice name. Common intent around this topic includes “Ashbourne Medical Practice appointments”, “eConsult”, “repeat prescriptions”, “dispensary”, “phone number”, “opening hours”, “test results”, “fit note”, “home visits”, “new patients”, “doctors”, “parking”, “CQC rating”, “out of hours”, and “St Oswald’s walk-in clinic”. This guide answers the task behind each search rather than treating keywords as a simple list.
| Search phrase | What the user usually needs | Practical answer route |
|---|---|---|
| Ashbourne Medical Practice appointments | How to book, whether walk-in is allowed, and what details reception needs. | Use appointments section |
| Ashbourne Medical Practice eConsult | Online help for non-urgent medical/admin questions and when not to use it. | Use eConsult section |
| Repeat prescriptions | How to order, 72-hour processing, 14:00 cut-off and medication reviews. | Use prescription section |
| Dispensary | Opening hours, phone line time, collection and dispensing eligibility. | Use dispensary section |
| Test results | When to call, abnormal-result contact rule and confidentiality. | Use results section |
| Fit note | Self-certification, employer evidence and when GP paperwork may be needed. | Use fit note section |
| Home visits | Who can request one and why out-of-area patients do not get home visits. | Use home visits section |
| Parking | How early to arrive and where else to park if spaces are full. | Use map and parking section |
Unique patient decision hub: choose the right Ashbourne route in 60 seconds
This tool is designed for repeat use. Start with your situation, then choose the safest route before calling, completing eConsult, asking for a prescription, or travelling to Clifton Road.
I need help today
If it is dangerous or severe, call 999. If urgent but not life-threatening and the surgery is closed, use NHS 111. If open and GP-suitable, call reception or follow the appointment route.
I need a non-urgent answer
Use eConsult for non-urgent medical or administrative help. It is reviewed during normal working hours and is not monitored continuously.
I need repeat medicine
Order through NHS App, online services, option 2 phone line, slip/post box, email, or Medicines Order Line if non-dispensing. Allow 72 hours and remember the 14:00 cut-off.
I need test results
Call option 3 after 10:00 only after enough time has passed. The practice contacts you if a result is abnormal and needs treatment or more tests.
I need a home visit
Call before 10:00 if the patient is housebound or too ill to attend. A GP decides whether a visit is clinically needed and how urgent it is.
I need help when closed
Use NHS 111 or 111 online. St Oswald’s Hospital walk-in clinic may help with acute minor illness at weekends and bank holidays.
Ashbourne Medical Practice opening hours, dispensary hours and out-of-hours note
The practice website and newsletter list regular opening as Monday to Friday, 08:00 to 18:30, with Saturday, Sunday and bank holidays closed. The opening-hours page may also show date-specific exceptions, so check the official page before travelling. The dispensary is listed as open Monday to Friday 08:00–13:00 and 14:00–18:30, with dispensary phone lines open 09:00–11:00.
| Service | Official listed access | Patient tip |
|---|---|---|
| Practice opening | Monday to Friday, generally 08:00 to 18:30 | Check live opening before travelling because training days or changes can affect hours. |
| Consultation times | Morning and afternoon sessions listed separately on official page | Appointment availability is not the same as reception opening. |
| Dispensary collection | Monday to Friday, 08:00–13:00 and 14:00–18:30 | Check medication is ready before making a difficult journey. |
| Dispensary phone line | 09:00 to 11:00 | Use this window for dispensary questions. |
| Enhanced access | Newsletter mentions Monday and Thursday 18:30–20:00 and selected Saturdays | Pre-bookable only; not a walk-in urgent service. |
| When closed | NHS 111 or 999 depending on urgency | Use 999 for life-threatening symptoms. |
How to book an appointment at Ashbourne Medical Practice
The official appointments page says the practice does not provide a walk-in service. Appointments can be made by telephone on 01335 216885, by coming to reception and booking in person, or by following an invitation link sent by SMS. The practice offers face-to-face and telephone appointments, and reception asks for brief symptom details so patients can be guided to the right service.
Call 999 for life-threatening symptoms. Do not wait for a routine appointment.
Phone 01335 216885, visit reception, or use the SMS invitation link if the practice has sent you one.
Reception is not being nosy. The practice says this helps them follow clinical signposting guidance and offer suitable appointment or advice.
You may need a GP, GP registrar, nurse, advanced practitioner, pharmacy team, referral admin team, NHS 111, pharmacy or local urgent service.
The official page recommends arriving at least 15 minutes early at busy times because parking is first come, first served.
Tell the practice as soon as possible. Persistent did-not-attend behaviour may affect registration.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at Ashbourne Medical Practice. I need help because [one clear sentence]. I need [appointment / eConsult help / prescription help / test result / home visit advice]. What is the safest next step?
eConsult at Ashbourne Medical Practice: what it is and when to use it
The official eConsult page says eConsult is for non-urgent medical or administrative help. It lets patients explain symptoms, ask questions or request advice without phoning or attending the surgery. The page also says it is not an appointment request service, not monitored continuously, and should not be used for emergencies or urgent help.
Use eConsult for non-urgent help
Use it for admin questions, routine medical advice, non-urgent symptom questions or follow-up requests that can wait for normal review.
Do not use it for urgent danger signs
Chest pain, severe breathing difficulty, stroke signs, collapse, heavy bleeding or serious allergic reaction need 999.
Expect triage, not instant reply
The practice says response times vary by enquiry type and demand. It is reviewed during normal working hours.
Write clearly
Say when the problem started, what changed, what you tried, medicines, allergies and what you are worried about.
Before you call, book or submit eConsult: practical checklist
This checklist helps the reception team and clinicians understand the real problem quickly. It is useful for older patients, carers, parents, people taking several medicines and anyone who feels nervous on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacy team / prescription / test / referral].
Doctors, GP registrars, advanced practitioners and pharmacy team
The official staff page lists GP partners, salaried GPs, GP trainees, an advanced clinical practitioner, an advanced nurse practitioner and a clinical pharmacy team. Ashbourne Medical Practice is also a training practice, so you may be offered an appointment with a GP registrar. GP registrars are qualified doctors training in general practice.
Ashbourne Medical Practice repeat prescriptions
The official prescription page says repeat prescriptions need 72 hours, meaning three full working days, to be processed. The daily cut-off for requests is 14:00. Requests received after 14:00 are dealt with the following working day, so the collection time moves forward. Patients can request repeat medication through NHS App, online link, phone option 2 during the listed time, post box, email, or the Medicines Order Line for non-dispensing patients.
NHS App or online services
Use the NHS App or practice online link where available. New online users may need registration and photo ID at reception.
Phone option 2
The official page lists telephone 01335 216885 option 2 between 09:00 and 11:00 Monday to Friday.
Repeat slip post box
Put your repeat slip in the post box at the practice entrance. The page says it is emptied throughout the day.
Email or Medicines Order Line
Email ddicb.dispensary.ashbournehc@nhs.net, or non-dispensing patients may use the Medicines Order Line 01246 588860.
| Prescription problem | What it means | Practical next step |
|---|---|---|
| Request after 14:00 | The request counts from the next working day. | Order before 14:00 and do not leave medicine until the last tablet. |
| Medicine not on repeat | It may need clinician review or be an acute medicine. | Use eConsult or phone reception for the right query route. |
| Medication review due | Repeat medicines need annual review. | Book the review in advance to avoid prescription delays. |
| Hospital changed medication | The practice may need correspondence or appointment review. | Contact early and do not wait until hospital supply runs out. |
| Non-dispensing patient | Your medicine may go to a chemist rather than the practice dispensary. | Use Medicines Order Line or EPS/nominated pharmacy routes. |
Dispensary, EPS, nominated pharmacy and prescription costs
The official prescription page says patients living more than one mile from any pharmacy can have prescriptions dispensed at the practice dispensary. It also says Electronic Prescription Service is available for non-dispensing patients, so prescriptions can be sent directly to a chosen chemist.
| Need | Official detail | Best step |
|---|---|---|
| Dispensary collection | Monday to Friday 08:00–13:00 and 14:00–18:30. | Check medicine is ready before making a difficult journey. |
| Dispensary phone line | 09:00–11:00. | Use for dispensary questions in the listed window. |
| Dispensing eligibility | Patients more than one mile from any pharmacy may be able to use practice dispensing. | Ask reception/dispensary if your address qualifies. |
| EPS for chemist collection | Most non-dispensing patients can nominate a pharmacy. | Ask reception or pharmacy to set your nomination. |
| Prescription charge help | NHS costs depend on exemption or prepayment certificate rules. | Use NHSBSA to check before paying more than needed. |
Test results, blood tests and confidentiality
The official results page says the practice will contact you by SMS, phone or letter only if a result is abnormal and you need treatment or further investigations. You will not be contacted if the result is normal. Patients who want to ask about results should phone reception on 01335 216885 option 3 after 10:00.
When your test is done, ask how long to wait before checking.
The official page gives option 3 after 10:00 for results enquiries.
The practice says it contacts patients only if the result is abnormal and action is needed.
Results cannot be given to someone else unless explicit consent has already been provided.
If symptoms get worse while waiting, use GP, NHS 111 or 999 based on severity.
Sick notes, fit notes and work evidence
A fit note is often needed only after you have been off work for more than seven calendar days. For the first seven days, employers usually use self-certification. If your illness followed hospital treatment, the hospital team may be responsible for discharge paperwork or advice.
7 days or less
Use self-certification if your employer asks for evidence.
More than 7 days
Use the practice’s non-urgent route if a GP fit note is needed.
Give exact dates
Say when the illness started, whether you are still off work and whether you have been assessed.
Hospital treatment
Ask the hospital team if they should issue paperwork after surgery, admission or specialist treatment.
Referrals, e-Referral and hospital appointment questions
The appointments page says patients should contact the medical administration team on 01335 216885 option 4 to discuss a referral being made by a GP. Most referrals are made via the NHS e-Referral Service. It is important to keep your contact details updated so appointment information is sent to the right place.
Use option 4 for referral admin
Ask the medical administration team about GP referrals when appropriate.
NHS e-Referral
Watch for booking details, reference numbers, passwords or hospital letters.
Keep details updated
Wrong mobile, email or address can cause missed referral messages.
Hospital accepted referral?
Once accepted by hospital, booking changes may need the hospital booking team.
Home visits: who they are for and when to request
The official appointments page says patients should call reception before 10:00 if they need a home visit. Home visits are only for people who are housebound or too ill to visit the practice. A GP will decide whether the patient’s medical condition requires a home visit and how urgent the visit is.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound or too ill to attend | Call before 10:00 if possible. | Give clear details so the GP can judge urgency. |
| Community nurse need | May follow GP referral. | Community nurse visits are different from GP visits. |
| Out-of-area patient | Practice cannot provide home visits. | Use NHS 111 for urgent local care where needed. |
| Emergency symptoms | Call 999. | Do not wait for a GP home visit. |
Register with Ashbourne Medical Practice as a new patient
The official new-patient and practice-area pages explain that patients should check the boundary area. If you live outside the boundary, the practice may still be able to register you as an out-of-area patient, but out-of-area registration does not include home visits.
Use the practice area page before starting registration or after changing address.
Out-of-area patients may receive usual services, except home visits.
New patients may need medication review before first issue of medication.
Interpreter, carer, mobility or communication needs should be explained early.
SMS reminders, results, referrals and appointment updates depend on correct details.
Services patients often need
Ashbourne Medical Practice provides GP care, training practice appointments, advanced practitioner care, nursing, pharmacy medication support, repeat prescriptions, dispensary services, test-result support, referrals, home-visit decisions and local out-of-hours guidance. Exact service access can change with staffing, appointment type and clinical need.
Parking, chaperones, SMS reminders and access help
The official appointments page says parking spaces are first come, first served and recommends arriving at least 15 minutes before your appointment at busy times. It also says there is a pay-and-display car park next to Lloyds Chemist or one at the leisure centre, and that patients parking past the St Oswald’s Hospital barrier need a code from reception to leave.
Parking
Arrive early. Parking is first come, first served, and busy clinics can make parking harder.
Hospital barrier code
If you park past the St Oswald’s Hospital barrier, reception has the code needed to leave.
Chaperone
You are entitled to request a chaperone. Ask when booking if possible, especially for sensitive examinations.
Text reminders
Keep your mobile number updated so confirmation and reminder texts go to the right person.
Hello, I have an appointment at Ashbourne Medical Practice. I would like a chaperone for my consultation or examination. Can this be noted before I attend?
Reviews, CQC rating and patient feedback
CQC lists Ashbourne Medical Practice as Overall Good. The practice website also invites patient feedback and Friends and Family Test responses. When reading public reviews, check dates and patterns rather than relying on one old comment, because appointment systems, staff and demand can change over time.
CQC inspected quality
CQC lists the practice as Overall Good.
Friends and Family feedback
The official website includes a feedback route to help improve patient services.
Check review dates
Old reviews may not reflect current prescription, eConsult, parking or appointment arrangements.
Look for patterns
Repeated recent themes are more useful than one single angry or glowing review.
Ashbourne Medical Practice map, directions and parking
Address: Ashbourne Medical Practice, Clifton Road, Ashbourne, Derbyshire, DE6 1DR. Use the map for planning only. Confirm your appointment time, opening hours, clinic type and anything you need to bring before travelling.
Before travelling
Check appointment time, clinician type, opening hours, parking needs and whether you need to bring medication, samples, letters or forms.
If you are late
Call reception as soon as possible. Some time-limited clinics, nurse appointments and tests may not be able to run late safely.
Parking plan
Arrive around 15 minutes early at busy times. Use the pay-and-display options if on-site parking is full.
If someone else is driving
Send them the full address and postcode: Clifton Road, Ashbourne, Derbyshire, DE6 1DR.
What to do when Ashbourne Medical Practice is closed
The official opening-hours page says to use NHS 111 when the practice is closed and you need urgent medical advice that is not a 999 emergency. It also lists St Oswald’s Hospital walk-in clinic for acute problems and minor illnesses at weekends and bank holidays from 08:00 to 16:00.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Weekend or bank holiday minor illness | St Oswald’s Hospital walk-in clinic where suitable | Official page lists Saturday, Sunday and bank holiday 08:00–16:00 for acute problems and minor illness. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, tummy trouble, aches and pains, medicine advice. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated seriously. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Ashbourne Medical Practice official website, appointments page, eConsult page, opening-hours page, prescription page, dispensary information, test-results page, staff page, new-patient page, practice-area page, local services page, contact page, CQC profile and official NHS help sources.
Official links: NHS.uk profile · Official practice website · Contact · Opening hours · Appointments · eConsult · Repeat prescriptions · Test results · Practice staff · New patients · Practice area · Local services · CQC · NHS 111
Why this page is built this way: real users search phone, opening hours, appointments, eConsult, prescriptions, dispensary, NHS App, test results, fit notes, doctors, parking, home visits, registration, reviews, CQC and out-of-hours help. This guide answers those intents in one place while still sending users to official sources for final confirmation.