Ancora Medical Practice: NHS GP appointments, hours and patient help
Trying to contact Ancora Medical Practice, book through online triage, register as a new patient, order repeat medication, check Ashby Road or Detuyll Street opening times, or work out what to do when the surgery is closed? This guide gives the next step first, in plain English.
Use this number for: help with online triage, appointment support, registration questions, access needs, urgent admin, test result questions, or if you cannot use the online form.
Ancora Medical Practice
291 Ashby Road
Scunthorpe
South Humberside
DN16 2AB
The practice also lists Detuyll Street Surgery at 20 Detuyll Street, Scunthorpe, DN15 7LS. Check which site your appointment is at before travelling.
Get directionsLocated in Scunthorpe, Ancora Medical Practice is a large NHS GP practice with Ashby Road as the main site and Detuyll Street as a branch site. The official practice website says the practice has the largest list size in North Lincolnshire, with more than 20,000 patients.
This page is written for normal patients, carers, older people, new residents, shift workers, parents, and anyone who gets nervous about calling a GP surgery. It explains what route to use, what to say, what to bring, and when to use NHS 111, pharmacy support, urgent treatment or 999 instead.
Ancora Medical Practice opening hours
Opening times can change for bank holidays and staff protected learning time. The official practice page says both Ashby Road and Detuyll Street are not available to patients from 1pm on the second Wednesday of every month for staff training.
| Site | Listed opening pattern | Patient note |
|---|---|---|
| Ashby Road surgery | 8am to 6:30pm Monday to Friday; Saturday listed 8am to 2pm | Saturdays are for pre-booked appointments only. Check before travelling. |
| Detuyll Street Surgery | 8am to 6pm Monday to Friday | Closed on Saturday and Sunday based on the current official opening page. |
| Protected learning time | Second Wednesday of every month from 1pm | Use NHS 111, local pharmacy, or 999 in an emergency when the practice is closed for training. |
| Bank holidays | Excluded from normal opening hours | Always check the official website or NHS profile before travelling on or near a bank holiday. |
Which service should you use?
This simple guide helps you avoid the wrong route. It is especially useful if you are unsure whether to use online triage, call reception, use NHS 111, or go to a pharmacy.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, serious allergic reaction, seizure, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent advice and the practice is closed, or when you are not sure which NHS service is right. Call 111 or use NHS 111 online.
Use Ancora online triage
For clinical enquiries, the official practice page says patients should use the online triage request form. If you cannot use it, call the surgery or walk in and ask reception for support.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, prescription collection questions, Pharmacy First conditions, and urgent medicine guidance when appropriate.
How to book an Ancora Medical Practice appointment
Ancora says the way patients book appointments has changed. For clinical enquiries, use the online triage request form where possible. A GP reviews the request and decides the next best step.
Online triage request
Use the online triage request form for clinical enquiries. The practice says a response should usually be received within 48 hours during working hours. If submitted after 5pm, you may not receive a response until the next working day.
Phone support
Call 01724 842244 if you cannot use the online form or need support completing it. Reception can help you use the right route.
Walk in for support
The official contact page says patients who cannot use the online triage form can walk in and speak to reception. This does not mean you should use reception for emergency symptoms.
NHS App and online services
The practice says the triage form can be accessed through the website or the NHS App. The NHS App may also help with repeat prescriptions and some record access.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am registered with Ancora Medical Practice. I need help because [say the problem in one sentence]. I cannot use the online form / I need help with the online form. What should I do next?
If you are calling for a child, partner, elderly parent, or someone you care for, say that clearly at the start.
Helpful NHS App video for GP services
The NHS App can help some patients manage prescriptions, records and GP online services. Your exact options depend on what your GP practice has enabled.
How to register with Ancora Medical Practice
NHS.uk currently shows Ancora Medical Practice as accepting new patients. The official practice new-patient page says the practice has an open list and welcomes registration requests from people living in or moving to the practice area.
Use the NHS Find a GP tool or contact the practice. Ask whether your home address is in the area the practice covers.
Start from the NHS profile or the official Ancora new-patient page. Follow the instructions shown there.
You may need your full name, date of birth, address, phone number, email, previous GP, NHS number if known, and basic health information.
ID and proof of address can make registration easier. You should not be refused GP registration only because you do not have documents.
If you take regular medication, tell Ancora and your pharmacy early. This helps reduce the risk of running out while records move from your old GP.
What to bring to an Ancora appointment
Bring anything that helps the doctor, nurse or reception team understand your situation quickly. This is useful for new patients, older patients, carers and people on several medicines.
Ancora Medical Practice repeat prescriptions
The official prescriptions page says Ancora runs a computerised repeat prescription system. It also says 72 working hours’ notice is required for repeat prescription requests and that the practice does not take prescription requests over the phone.
Repeat slip
Use the green tear-off slip from your prescription if you have it. Tick the items you need clearly.
Reception request box
You can place the repeat prescription request form into the repeat prescribing box in reception.
Online or admin triage
The practice lists online prescription ordering and admin Accurx triage through the website or NHS App as request routes.
Electronic prescription service
Ancora is set up for EPS, which can send most prescriptions directly to your chosen chemist.
Ancora Medical Practice test results and hospital letters
If you are waiting for blood test results, urine results, X-ray updates or hospital letters, use the route the practice or hospital gave you. Do not assume every result appears immediately in the NHS App.
Ask when results are expected
Before leaving a test appointment, ask when the result should be back and how you will be contacted.
Use online routes if suitable
The NHS App may show some record information. The practice website can also direct you to the correct request route.
Hospital waiting times
Ancora’s contact page points patients to Northern Lincolnshire and Goole waiting-time information for hospital appointment waits.
Do not ignore worsening symptoms
If you become more unwell while waiting for results, use the right urgent service rather than waiting for a routine reply.
Sick notes, fit notes and work letters
Ancora’s opening-hours page says admin triage should be used for Med3 requests. A Med3 is the medical fit note many employers ask for when you are unwell for work.
You may be able to self-certify for the first part of sickness. Ask your employer what document they need.
Use the practice’s admin triage route for a Med3 or fit note request where appropriate.
Say when your illness started, whether you are still off work, and whether you have already seen a doctor or hospital team.
If you were treated in hospital, ask the hospital team about a note or discharge letter.
Services patients often need from Ancora Medical Practice
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below covers common GP surgery needs patients search for.
Parking, access, interpreters and visiting the surgery
Check which site your appointment is at before travelling. Ashby Road and Detuyll Street are different locations, and going to the wrong site can make you late.
Ashby Road main site
Use 291 Ashby Road, Scunthorpe, DN16 2AB. Check official directions before travelling.
Detuyll Street branch
Use 20 Detuyll Street, Scunthorpe, DN15 7LS. Detuyll Street has different listed hours from Ashby Road.
Interpreter support
The official contact page says you should state clearly in your enquiry if you need an interpreter for a face-to-face or telephone consultation.
Chaperone support
The official contact page says patients are entitled to a chaperone for consultations, examinations or procedures where they feel one is required.
Hello, I need help in [language]. Can you arrange an interpreter for my telephone or face-to-face appointment?
Ancora Medical Practice map and directions
Main site: 291 Ashby Road, Scunthorpe, South Humberside, DN16 2AB. Confirm your appointment site before travelling because the practice also lists Detuyll Street Surgery.
By car or taxi
Use postcode DN16 2AB for the Ashby Road site. Say “291 Ashby Road” clearly if using a taxi or lift.
By bus
Use Traveline or Google Maps for live bus routes in Scunthorpe. Bus times can change by day and route.
By train
Scunthorpe railway station is the main local rail station. Check walking, bus or taxi options before travelling.
Before leaving home
Take your appointment details, phone, medicine list, glasses or hearing aids, and any paperwork the practice requested.
What to do when Ancora Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help fast and cannot wait for the practice to reopen. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Serious injury | A&E or urgent treatment centre | Broken bones, serious cuts, head injury, severe pain, or urgent injuries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you contact Ancora
Reception or online systems may need it to find your record.
The practice may need to contact you by SMS or phone.
For a 10-minute appointment, keep the request focused.
Use simple words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
Ashby Road and Detuyll Street are different locations.
The practice contact page specifically warns not to attach photos of intimate areas.
CQC rating and official quality note
CQC lists Ancora Medical Practice as Overall: Good. CQC also shows the latest inspection as 30 July 2015, with the report published on 5 November 2015, and a latest review of information and data on 6 July 2023.
Ratings can change, so use the official CQC page for the current inspection record before relying on a rating for important decisions.
Official source check and reference notes
Publish-ready as of 29 May 2026: this guide was checked against NHS.uk, the official Ancora Medical Practice website, official Ancora opening-hours/contact/appointments/prescriptions pages, CQC and NHS prescription-charge guidance.
Main reference sources used: NHS.uk was used for the official GP profile, address and accepting-new-patients status. Ancora’s official website was used for phone, addresses, online triage, appointment guidance, opening times, protected learning time, prescription rules and patient support notes. CQC was used for the Good rating and inspection details. NHS prescription-charge guidance was used for the £9.90 England prescription charge.
Official links: NHS.uk Ancora profile · Official Ancora website · Official opening hours · Official contact page · Official prescriptions page · CQC Ancora Medical Practice · NHS 111 online · NHS App
Why this matters: GP opening times, online forms, prescription rules, branch-site details, training closures and CQC information can change. Always verify live details before travelling, requesting care or relying on appointment information.