Bermondsey Spa Medical Practice London

Q: How do I order a repeat prescription and how long does it take?

Use the NHS App or NHS account, the practice online form or an appropriate pharmacy route. The practice does not accept repeat prescription requests by phone or email and asks patients to allow two working days.

Emergency first: MedicalPracticeUK.org is an independent information website, not Bermondsey Spa Medical Practice or the NHS. Call 999 for a life-threatening emergency. If you need urgent medical help that is not life-threatening and the surgery is closed, use NHS 111 online or call 111.

Bermondsey & Southwark GP patient guide

Bermondsey Spa Medical Practice: appointments, hours and NHS patient routes

Bermondsey Spa Medical Practice is the NHS GP surgery at 50 Old Jamaica Road, Bermondsey, London. Routine appointment, repeat-medication and fit-note requests changed in September 2025, so the online form or NHS App is now the main starting point for many patient tasks.

Choose the right route Appointment steps Location and map

1. Send your request

2. Practice reviewAppointment requests are routed through the online system or NHS App.

✓3. Next stepAppointment, message, advice, prescription or another suitable service.

Main practice telephone

020 3474 6000

Use this number if you need help with the online process, cannot use digital services, need a home visit, have an access or interpreter requirement, or are unsure which practice route applies.

Call the practice Official practice website

Practice address

Bermondsey Spa Medical Practice
50 Old Jamaica Road
Bermondsey
London
SE16 4BN

The current practice website and CQC use postcode SE16 4BN. The NHS profile currently displays SE16 4BL, so use the address supplied by the practice or on your appointment confirmation when travelling.

Open directions

Phone

020 3474 6000

Core hours

Mon–Fri 8am–6:30pm

GP code

G85623

CQC

Overall Good

Fast answer: Bermondsey Spa Medical Practice is at 50 Old Jamaica Road, London, SE16 4BN. The main number is 020 3474 6000. Normal opening is Monday to Friday, 8:00am–6:30pm, with Saturday and Sunday closed. From 29 September 2025, Care Navigators stopped routinely booking appointments over the phone; appointment, repeat-medication and sick/fit-note requests should normally start through the official online form or NHS App.

Two contact changes that can prevent a wasted call or message:

Since 16 June 2025, the practice says it no longer accepts patient-query emails. Use its online form, NHS App, phone or reception instead.
The surgery closes on the third Thursday of each month from 12:30pm to 4:30pm for Protected Learning Time. Phone lines are switched off during that period.

Start here: which route should you use?

The practice now expects many routine requests to begin online. Phone support remains available when you cannot use the digital route or when the task specifically requires a call.

You need	Best first step	What to expect
Life-threatening emergency	Call 999	Do not wait for an online GP response.
Routine GP or nurse appointment	Use the official online form or NHS App.	The appointment page says requests are dealt with within 24 hours / one working day.
Help using the online system	Call 020 3474 6000 or visit reception.	Care Navigators can help direct you even though routine appointment booking now starts online.
Repeat medication	Use NHS App, NHS account, the practice online form or pharmacy route.	Allow two working days for the prescription request.
Fit note or administrative request	Use NHS App/NHS account or the online form.	The broader online-services page says admin responses are normally within two working days.
Home visit	Phone reception before 10am.	The duty clinician decides whether a medically necessary home visit is appropriate.
Hospital-arranged test result	Contact the hospital or clinic that ordered the test.	The practice says it cannot action tests requested by outside clinicians.
Urgent help while closed	Use NHS 111; during monthly PLT closure the practice also lists 0203 883 1623.	Use 999 instead for a life-threatening emergency.

For a broader explanation of GP registration, appointments and NHS digital services, see the Medical Practice UK NHS GP guide.

Opening hours and the monthly Thursday closure

Day	Practice opening	Useful note
Monday	8:00am–6:30pm	Online form and telephone support available during normal hours.
Tuesday	8:00am–6:30pm	Routine requests should normally start digitally.
Wednesday	8:00am–6:30pm	Check messages after submitting an online request.
Thursday	8:00am–6:30pm	Every third Thursday, surgery and phone lines close 12:30pm–4:30pm for PLT.
Friday	8:00am–6:30pm	Order routine medication before weekends where possible.
Saturday	Closed	Enhanced Access operates separately for pre-arranged eligible patients.
Sunday	Closed	Use NHS 111 for urgent non-emergency care.

Protected Learning Time: on the third Thursday of each month the surgery closes from 12:30pm until 4:30pm and the practice phone lines are switched off. For an urgent problem before reopening, the practice lists its out-of-hours service on 0203 883 1623 or NHS 111.

Check official contact and closure information NHS practice profile

Appointments changed from 29 September 2025

The practice states that from 29 September 2025, Care Navigators stopped routinely booking appointments over the telephone. Patients needing an appointment, repeat medication or a sick/fit note are asked to use the online form or NHS App.

Open the official Accurx request form Official appointment instructions NHS App help

Choose the online form or NHS App.
For routine GP or nurse appointment requests, the practice directs patients to its online Accurx form or NHS App.

Describe what you need help with.
Give enough information for the practice to direct you to the appropriate professional. Do not submit emergency symptoms through a routine form.

Keep your contact details current.
The practice may reply by phone, NHS App message or another contact route. Make sure it has the correct telephone number and that NHS App notifications are enabled if you use the app.

If the digital route is difficult, call for support.
The appointment page specifically says patients having trouble should call 020 3474 6000.

Response times are not identical for every request. The appointment page says appointment, repeat-medication and sick/fit-note requests are dealt with within 24 hours / one working day. The wider online-services page says general online requests receive a response within two working days, often sooner. Do not use a routine online response time for an emergency or a rapidly worsening problem.

Routine appointment details

The practice says routine appointments may be arranged in advance, up to a maximum of four weeks.
GP appointments are normally 10 minutes.
Patients can ask to see a particular doctor, although this may mean waiting longer.
One appointment should be booked for each patient who needs care.
If you are late, the practice says you may be asked to rebook.
A chaperone can be requested when booking, at reception or during the consultation.

Before asking for a GP: could another NHS professional help faster?

Pharmacist

The practice promotes Pharmacy First and local pharmacy support for many common conditions and medicine questions.

Optician

Eye problems may be more appropriately assessed through optometry depending on the problem.

Dentist

Dental pain and mouth or tooth problems should normally use dental services rather than a GP appointment.

Self-referral services

The practice links to local NHS services that patients can access without first seeing their GP.

Practice appointment and self-care routes

NHS App and online services

The practice uses online services for both medical and administrative requests. The NHS App/NHS account can also provide access to repeat prescriptions, parts of the GP health record, messages and other NHS services.

Online task	Route	Practical point
Non-urgent medical query	Online form or NHS App	Give enough detail for the practice to route the request appropriately.
Doctor letter	Administrative request via NHS App/NHS account or online form	Some non-NHS letters may be chargeable; check before requesting.
Fit note	Online form or NHS App	This is specifically listed among the practice’s admin requests.
Referral follow-up	Online administrative request	Hospital appointments themselves are managed by the hospital, not the GP practice.
Test-result query	Online request or practice contact where appropriate	Hospital-ordered tests should be followed up with the hospital team.

Email is no longer the patient-query route. The practice says that from 16 June 2025 it stopped accepting patient queries by email. Do not send medical or administrative requests to an old email address found elsewhere online.

Official online-services guide Open the practice online form

Repeat prescriptions: allow two working days

Bermondsey Spa Medical Practice says repeat prescription requests are not accepted by phone or email. Allow two working days for the practice to process the request before collecting medication.

Prescription route	How it works
NHS App / NHS account	View repeat medicines and doses, request medication and nominate a pharmacy.
Practice online form	Choose the admin-request option and provide the medicine name and dose. The practice says this form is available Monday to Friday, 8am–6:30pm.
Local pharmacy	A pharmacy may help with repeat ordering, medication advice and Electronic Repeat Dispensing where appropriate.
Electronic Repeat Dispensing	Suitable patients can have a series of regular prescriptions sent electronically to their nominated pharmacy.

Official repeat-prescription guidance NHS App information

For additional NHS prescription help, including nominated pharmacies and repeat-medicine routes, see the MedicalPracticeUK medication guide.

Test results: contact the service that ordered the test

The practice does not publish one universal turnaround time because different tests take different amounts of time. Patients are normally told how long to wait when the test is arranged.

Practice-arranged test

Wait for the expected result time given when the test was arranged, then contact the surgery or use the available online route if you need the result.

Hospital-arranged test

If a hospital consultant or clinic ordered the test, contact that hospital or clinic. The practice says it cannot action tests requested by clinicians outside the practice.

Do not rely on reception for medical interpretation. The practice states that reception staff are not qualified to comment clinically on test results. A follow-up appointment may be needed if the result requires medical discussion.

Confidentiality: results are normally released only to the person they relate to unless prior permission has been given or the patient cannot understand the information.

Official test-results guidance

Home visits: phone before 10am

The practice says home visits are normally for patients who are elderly, housebound or would come to serious harm if moved. A home visit is not automatic simply because transport is difficult or inconvenient.

Call before 10am.
Phone 020 3474 6000 as early as possible if you believe an urgent same-day home visit is needed.

Explain why you cannot attend the surgery.
The duty doctor or triage clinician considers whether a visit is medically appropriate.

Give a working contact number.
The practice asks for a current telephone number so a doctor or nurse can contact you.

If you are mobile: the practice normally asks patients who can attend using their own mobility, walking aids, wheelchair or scooter to come to the surgery rather than request a home visit.

Official home-visit policy

Registering: catchment check comes first

The NHS profile currently shows Bermondsey Spa Medical Centre as accepting new patients. The practice itself says registration is available only for people currently living within its catchment area.

Check your postcode.
Use the catchment search on the practice registration page before completing forms.

Use one registration method only.
Register through the NHS online service, download the paper form, or collect a paper registration form from reception. The practice asks patients not to submit duplicate registrations.

You do not need ID to use the NHS registration service.
The practice confirms that proof of address, immigration status, ID and an NHS number are not required for online GP registration.

Attend the new-patient medical check.
The practice says registration cannot be completed and a clinical appointment cannot be booked until a new patient has attended a healthcare-assistant medical check.

Reception timing matters: the practice says it does not register new patients in person during 8am–10am, 2:30pm–3pm or after 5pm.

Safe Surgeries approach

Bermondsey Spa Medical Practice says it is part of the Safe Surgeries Network and supports equal access to primary care regardless of immigration status or ability to provide proof of address or ID.

No fixed address

The practice says people who are homeless or of no fixed abode can register if they reside within the practice boundary.

Temporary registration

If you are away from your usual GP area, temporary registration may be available for up to three months. Contact reception to confirm whether it applies to your situation.

Official registration and catchment information NHS online registration form

Practice services and clinics

The practice publishes a mix of routine primary-care, screening, vaccination and support services. Availability and eligibility vary, so use the relevant official service page before booking.

Cervical screening

Screening is listed among the practice’s NHS services for eligible patients.

Long-term conditions

The clinic area covers ongoing management of long-term health conditions.

NHS Health Checks

The practice lists NHS Health Checks for eligible people aged 40–74.

Child health checks

Child-health and developmental services are included in the clinic information.

Vaccinations

The practice publishes vaccination and immunisation information, including seasonal and eligibility-based programmes.

Social prescribing

Social-prescribing support is listed among practice services for appropriate non-clinical needs.

Official practice services Official clinic list

Spa Medical Centre hosts more than one service

This is an important local detail. The Spa Medical Centre building is not used only by Bermondsey Spa Medical Practice.

Service	Who it is for	Important distinction
Bermondsey Spa Medical Practice	Patients registered with this GP practice.	Main practice number: 020 3474 6000.
Enhanced Access Service	Patients registered with participating North Southwark GP practices who are referred/booked into extended access.	This is a separate Quay Health Solutions service, not ordinary walk-in GP opening.
QHS GP Care Home Service	Southwark care-home residents served by that dedicated service.	This is not the standard Bermondsey Spa patient practice.

Practice explanation of the three services North Southwark Enhanced Access Service

BSL, interpreters and reasonable adjustments

British Sign Language

The practice contact page says BSL users can contact the service through a BSL video interpreter from Monday to Friday, 9am–4:30pm.

Language interpreter

The practice can arrange telephone or in-person interpreting for appointments. Ask in advance where possible.

Reasonable adjustments

The appointment guidance gives examples including a quieter waiting area, a suitable appointment time, a longer appointment, accessible information or having someone present for support.

Reasonable Adjustment Flag

The practice explains that an adjustment requirement can be recorded digitally so relevant NHS services know that additional support is needed.

Contact and BSL information Interpreter and reasonable-adjustment guidance

Complaints: practice route and deadlines

The practice says most complaints are best handled directly through the surgery and should normally be made to the Practice Manager.

Complaint step	Practice guidance
When to complain	Normally within 12 months of the event, or within 12 months of first becoming aware of the issue.
Where to start	Contact the Practice Manager or use the online complaints form.
Acknowledgement	The practice says it will acknowledge a complaint within three working days.
Typical handling period	The page says matters are usually dealt with within 20 working days, depending on the nature of the complaint.
Commissioner route	For primary-care complaints to the commissioner, the practice points patients to the local Integrated Care Board rather than NHS England.

Official complaints procedure Practice forms including complaints form

CQC rating: current Good rating versus older profiles

The current CQC profile is for Dr B Bhatti & Dr R Das, also known as Bermondsey Spa Medical Practice. CQC currently displays an overall rating of Good.

CQC record	Date / status	Why it matters
Current overall rating	Good	Safe, Effective, Caring, Responsive and Well-led are all shown as Good.
Comprehensive inspection	20 April 2023	This is the inspection behind the current Good assessment.
Report published	13 June 2023	The current report followed the April 2023 inspection.
Latest CQC review	6 July 2023	CQC reviewed available information and did not find evidence requiring reassessment at that stage.

Older “Inadequate” search results can be misleading without context. CQC states that the provider changed and links to an old profile. Older news about an Inadequate Bermondsey Spa rating relates to the previous provider and should not be presented as the current practice rating. The current CQC service profile shows Good.

Current CQC Bermondsey Spa profile CQC 2023 inspection summary

Location and postcode note

Bermondsey Spa Medical Practice
50 Old Jamaica Road
Bermondsey
London
SE16 4BN

Map shown for location and directions only. MedicalPracticeUK.org is not the official GP practice website.

Postcode discrepancy: the current practice website and CQC list SE16 4BN. The NHS profile currently displays SE16 4BL. If your appointment message gives a specific postcode or entrance instruction, use the appointment information or confirm with the practice before travelling.

When Bermondsey Spa Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent but not life-threatening when closed	NHS 111 online or call 111.
Third-Thursday PLT closure, 12:30pm–4:30pm	The practice lists 0203 883 1623 for urgent out-of-hours help before reopening, or NHS 111.
Routine online/admin request	Use the online service where available, but do not expect emergency handling through a routine form.

Official sources used

Last verified: 20 September 2026.

Bermondsey Spa Medical Practice FAQs

What is Bermondsey Spa Medical Practice’s phone number and address?

The practice lists 020 3474 6000 and 50 Old Jamaica Road, London, SE16 4BN. CQC uses the same address and postcode. The NHS profile currently displays postcode SE16 4BL, so confirm your appointment location if needed before travelling.

What are Bermondsey Spa Medical Practice opening hours?

The practice lists Monday to Friday from 8:00am to 6:30pm, with Saturday and Sunday closed. On the third Thursday of each month it closes from 12:30pm to 4:30pm for Protected Learning Time.

How do I request an appointment now?

From 29 September 2025, the practice asks patients to use its online form or NHS App for appointment requests. Care Navigators no longer routinely book appointments over the phone, but patients having difficulty with the digital route can call 020 3474 6000 for support.

How quickly will the practice respond to an online request?

The appointment page says appointment, repeat-medication and sick/fit-note requests are dealt with within 24 hours or one working day. The broader online-services page says general online requests receive a response within two working days, often sooner.

Can I email Bermondsey Spa Medical Practice with a patient query?

No. The official contact page says that from 16 June 2025 the practice no longer accepts patient queries by email. Use the official online form, NHS App, phone or reception instead.

What happens during the third-Thursday practice closure?

The surgery and phone lines close from 12:30pm to 4:30pm on the third Thursday of each month for Protected Learning Time. For urgent help before the surgery reopens, the practice lists 0203 883 1623 or NHS 111.

How do I order a repeat prescription and how long does it take?

Use the NHS App/NHS account, the practice online form or an appropriate pharmacy route. The practice does not accept repeat prescription requests by phone or email and asks patients to allow two working days.

How do I request a home visit?

Call 020 3474 6000 before 10am if you think an urgent same-day home visit is medically necessary. The duty doctor or triage clinician assesses whether a home visit is appropriate.

Can I register as a new patient?

The NHS profile currently shows the surgery accepting new patients, but Bermondsey Spa Medical Practice only registers people living within its catchment area. Check the postcode boundary first. The practice also says new patients must attend a healthcare-assistant medical check before registration is completed or a clinical appointment can be booked.

What is Bermondsey Spa Medical Practice’s current CQC rating?

The current CQC profile for Dr B Bhatti & Dr R Das, also known as Bermondsey Spa Medical Practice, shows an overall rating of Good. CQC carried out the comprehensive inspection on 20 April 2023, published the report on 13 June 2023 and reviewed available information again on 6 July 2023. Older Inadequate reports online relate to the previous provider profile.

Independent information notice: MedicalPracticeUK.org is not Bermondsey Spa Medical Practice, the NHS, NHS 111, South East London ICB or the Care Quality Commission. Appointment availability, online forms, registration status, monthly closures and service arrangements can change. Use the official sources above for live information that affects an immediate request or visit.

Bermondsey Spa Medical Practice Call 020 3474 6000