Emergency first: This is an independent patient guide, not the NHS, NHS 111, CQC, Our Health Partnership or Lordswood Medical Group. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury, or someone not responding. If urgent but not life-threatening, use NHS 111 online or call 111.
Birmingham three-site NHS GP guide
Lordswood Medical Practice: appointments, hours, prescriptions, AccuRx and three surgery sites
Lordswood Medical Practice is commonly searched by patients, but the official GP name is Lordswood House Group Medical Practice / Lordswood Medical Group. It serves patients across Lordswood House Practice, Quinton Family Practice and Quinborne Medical Practice in Birmingham.
This guide is built as a practical action page: choose the right site, submit the right AccuRx request, avoid prescription delays, cancel appointments properly, register if eligible, and know when to use NHS 111 or 999.
Lordswood54 Lordswood Road
Quinton406 Quinton Road West
QuinborneSelcroft Avenue
AccuRx triage
✓Right site + right route
Main group phone
Use this for: appointment help if online is difficult, cancellation, home visit requests, prescription medication queries between 10am and 4pm, registration support, branch-location checks, interpreter/access needs and urgent same-day routing.
Main NHS-listed site
Lordswood House Practice
54 Lordswood Road
Harborne
Birmingham
B17 9DB
The official group also includes Quinton Family Practice at 406 Quinton Road West, B32 1QG, and Quinborne Medical Practice at Selcroft Avenue, B32 2BX. Always check your appointment text or letter before travelling.
Open Lordswood directionsPhone
0121 426 2030
Main site
54 Lordswood Road
NHS code
M85028
CQC
Overall Good
Fast answer: Lordswood Medical Practice usually refers to Lordswood House Group Medical Practice / Lordswood Medical Group. Main phone: 0121 426 2030. Main site: 54 Lordswood Road, Harborne, Birmingham B17 9DB. Use AccuRx online consultation for urgent and routine appointment requests where possible. Repeat prescriptions are processed within 5 working days and are not normally accepted by telephone.
Start here: what do you need today?
Use the task route first. This prevents waiting on the phone, sending the wrong form, or travelling to the wrong surgery site.
| I need… | Do this | Clickable action |
|---|---|---|
| Emergency care | Call 999. Do not use AccuRx or wait for GP reception. | Call 999 |
| Urgent GP help | Use AccuRx online consultation. The practice says urgent submissions are reviewed/responded to by a GP within 1 working day. | Submit urgent request |
| Routine GP appointment | Use AccuRx and give detailed information. If details are too vague, the practice warns it may not be able to deal with the request effectively. | Appointment guide |
| Cancel appointment | Use NHS account/NHS App if available or phone 0121 426 2030. | Call to cancel |
| Repeat prescription | Use NHS App, SystmOnline, AccuRx admin route, paper form or email. Allow 5 working days. | Prescription instructions |
| Medication question | Phone lines are open 10am–4pm for medication-related queries only. Pharmacists can also advise. | Call medication query |
| Test result question | View reviewed results in NHS account where available, or submit AccuRx result query. | Test results page |
| Home visit | If housebound, use AccuRx or phone. The practice says it will phone first to understand what you need. | Call home visit route |
| Register as patient | Check catchment, prepare proof of address, photo ID and NHS number, then register online. | Join the practice |
Do not use the admin/routine request option for urgent or concerning symptoms. Use the health-problem route and call 999 for emergency danger signs.
Search-intent map: Lordswood Medical Practice patient questions
Patients may search “Lordswood Medical Practice,” “Lordswood House Practice,” “Lordswood Medical Group,” “Quinton Family Practice,” or “Quinborne Medical Practice.” This page covers the official group and helps you choose the right branch.
| Search phrase | What the patient wants | Direct answer |
|---|---|---|
| Lordswood Medical Practice | Official GP details. | Official name: Lordswood House Group Medical Practice / Lordswood Medical Group. |
| Lordswood Medical Practice phone number | Call reception. | Use 0121 426 2030. |
| Lordswood appointments | Book GP help. | Use AccuRx online consultation; staff can help by phone or in person if needed. |
| Lordswood opening hours | Know when sites are open. | Lordswood House is listed 8am–6:30pm weekdays; Quinton and Quinborne 8:30am–6pm weekdays. |
| Lordswood repeat prescriptions | Order medicine. | NHS App, SystmOnline, AccuRx admin route, paper form or email. Allow 5 working days. |
| Lordswood new patients | Register. | Must live within practice area; proof of address, photo ID and NHS number are requested. |
| Lordswood CQC | Check rating. | CQC lists OHP-Lordswood House Medical Practice as Overall Good, with Well-led Outstanding. |
| Lordswood pharmacy | Find nearby pharmacy help. | Official about page says Knights Lordswood Pharmacy is onsite at Lordswood. |
Three surgery sites: check the branch before you travel
| Site | Address | Listed hours | Patient tip |
|---|---|---|---|
| Lordswood House Practice | 54 Lordswood Road, Harborne, Birmingham, B17 9DB | Monday–Friday 8:00am–6:30pm; weekend closed. | Main NHS-listed site. Extended access is listed here for pre-booked appointments. |
| Quinton Family Practice | 406 Quinton Road West, Quinton, Birmingham, B32 1QG | Monday–Friday 8:30am–6:00pm; weekend closed. | Check your appointment message before travelling to Lordswood instead. |
| Quinborne Medical Practice | Selcroft Avenue, Quinton, Birmingham, B32 2BX | Monday–Friday 8:30am–6:00pm; weekend closed. | Use exact postcode/address for taxis and carers. |
Wrong-site warning: because the group has three branches, do not send only “Lordswood Medical Practice” to a taxi or carer. Send the exact branch name, road and postcode.
Opening hours, extended access and training closures
| Time / item | Official detail | What it means for patients |
|---|---|---|
| Lordswood House weekday hours | 8:00am–6:30pm. | Use this for normal weekday access at the main Lordswood site. |
| Quinton Family weekday hours | 8:30am–6:00pm. | Do not assume 8am opening at Quinton. |
| Quinborne weekday hours | 8:30am–6:00pm. | Check appointment location before travel. |
| Weekends | All three listed sites show Saturday/Sunday closed for normal opening. | Use NHS 111 if urgent and not life-threatening. |
| Extended access at Lordswood | Monday–Friday 6:30pm–8pm and Saturday 9am–5pm. | Pre-booked appointments only; phone lines are not open. |
| Staff training dates shown | Thursday 25 September 13:00–18:30 and Thursday 13 November 13:00–18:30. | Use 111 for urgent help during closure; use 999 for severe breathing difficulty or emergencies. |
| Out of hours | NHS 111 is available 24/7; 999 for life-threatening emergencies. | Do not wait for the GP if danger signs are present. |
Extended-hours tip: the contact page says extended access is for pre-booked appointments only and no phone lines are open. Do not travel in the evening expecting reception or walk-in care.
Appointments: how to request GP help without losing time
1
Emergency symptoms?
Call 999 for life-threatening symptoms. Use NHS 111 online or 111 if urgent but not life-threatening and you are unsure where to go.
Call 999 for life-threatening symptoms. Use NHS 111 online or 111 if urgent but not life-threatening and you are unsure where to go.
2
Use online consultation where possible.
The practice says AccuRx requests are used for urgent and routine appointments and are reviewed/responded to by a GP within 1 working day.
The practice says AccuRx requests are used for urgent and routine appointments and are reviewed/responded to by a GP within 1 working day.
3
Write useful details.
Add symptoms, when they started, whether they are worsening, medicines tried, relevant photos for non-intimate skin issues, and what outcome you need.
Add symptoms, when they started, whether they are worsening, medicines tried, relevant photos for non-intimate skin issues, and what outcome you need.
4
Cannot use online?
Ring or call in to the surgery. Staff can support you to fill in the triage form.
Ring or call in to the surgery. Staff can support you to fill in the triage form.
5
Prefer a specific GP?
The practice asks patients to try to choose the same GP for the same problem where feasible, but urgent acute problems may be handled by another clinician.
The practice asks patients to try to choose the same GP for the same problem where feasible, but urgent acute problems may be handled by another clinician.
6
Running late?
If arriving more than 10 minutes late, you may be asked to rebook.
If arriving more than 10 minutes late, you may be asked to rebook.
Copy-paste / phone script
Hello, my name is [name]. Date of birth: [date]. I am registered with Lordswood Medical Group. My usual site is [Lordswood / Quinton / Quinborne]. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving]. I have tried [medicine/self-care]. Is this best for AccuRx, GP, nurse, pharmacist, physiotherapist, NHS 111 or 999?
AccuRx: use the correct request type
AccuRx is useful, but only when the form explains the patient problem clearly. Vague requests cause delays.
| Situation | Use this route | Include this detail |
|---|---|---|
| Urgent symptom but not 999 | AccuRx health/urgent route or phone if immediate concern. | Symptoms, start date, red flags, age, pregnancy/frailty/immunity concern and best contact number. |
| Routine GP problem | AccuRx routine request. | Problem history, what changed, medicines tried and preferred clinician if continuity matters. |
| Admin request | Admin or routine care request. | Document type, date needed, reason and contact details. |
| Repeat prescription | Prescription route, NHS App/SystmOnline, email or AccuRx admin where appropriate. | Medicine name, dose, pharmacy and whether it is on repeat. |
| Home visit | AccuRx form or phone 0121 426 2030. | Why the patient is housebound and best phone number for the first call. |
| Emergency danger signs | Do not use AccuRx. | Call 999. |
Useful detail rule: the appointments page says if little or no information is added to a triage request, the practice cannot deal with it effectively and cannot guarantee an appointment that is soon.
Repeat prescriptions: 5 working days, no routine phone requests
| Prescription task | What to do | Avoid this mistake |
|---|---|---|
| Order repeat medicine | Use NHS account/NHS App, SystmOnline, AccuRx admin route, paper form, or email lordswood.prescriptions@nhs.net. | Do not phone routine repeat requests unless housebound/vulnerable exception applies. |
| Processing time | Allow 5 working days. | Do not count weekends, bank holidays, pharmacy stock delay or medication review time as instant. |
| Medication query | Phone lines are open 10am–4pm for medication-related queries only. | Do not use this for general appointment chasing. |
| Choose pharmacy | Nominate a pharmacy in NHS App/ordering website, at GP practice or at a pharmacy that accepts repeat prescriptions. | Do not assume the prescription went to your old pharmacy after moving. |
| Medicine side effects | Ask local pharmacist for advice or use NHS Medicines A to Z. | Call 999/111 for urgent severe reactions, breathing difficulty or collapse. |
| Medication review due | Attend review when practice contacts you. | Ignoring review messages can delay repeats. |
| Private-provider medication | Practice says medication initiated by private provider needs monitoring by the private provider. | Do not assume NHS GP can automatically take over monitoring. |
| Old medicines | Return to pharmacy or bring to surgery. | Do not bin or flush medicines. |
Medicine planning tip: order at least 7–10 days before running out. This protects you from 5 working-day processing, pharmacy nomination errors, review blocks and bank-holiday delays.
Test results: where to check and what to ask
| Question | Practical answer | Best action |
|---|---|---|
| Where can I see results? | Once reviewed by a doctor, results may be visible in your NHS account/NHS App. | Check NHS App first where available. |
| Will normal results be fed back? | The practice says tests requiring no further action are not routinely fed back. | If symptoms continue, submit a request or seek advice. |
| Need to discuss results? | Use AccuRx triage request and someone will be in touch. | Include test date, test type and who ordered it. |
| Hospital ordered the test? | The hospital/clinic that ordered it is usually best placed to explain it. | Contact the hospital department first. |
| Carer/family asking? | Confidentiality rules apply. | Arrange consent before someone else asks on your behalf. |
Good result request wording
I am asking about a [blood/urine/x-ray/swab/other] result from [date]. It was requested by [GP/hospital/clinic]. I am still having [symptoms] / I need to know whether any action is needed. My best contact number is [number].
Who should I see? GP is not always the fastest route
The practice team includes GPs, nurses, healthcare assistants, phlebotomy, care coordinators, physician associate and First Contact Physiotherapist. Choosing the right team can be quicker and safer.
GP
New diagnosis, complex symptoms, referrals, medication decisions, persistent/worsening illness, or same problem requiring continuity with same GP where feasible.
Nurse
Cervical smears, child immunisations, travel health, wound care, family planning/women’s health, sexual health, smoking cessation and long-term-condition management.
Healthcare assistant / phlebotomy
Blood tests, ECGs, blood pressure, urine tests, preventative care support and routine monitoring.
First Contact Physiotherapist
Muscle, joint, back, neck, sports or soft-tissue problems without needing a GP referral first.
Pharmacist
Medicine questions, minor illnesses such as coughs, colds, sore throat, tummy trouble, aches and pains, and over-the-counter medicine advice.
NHS 111 / 999
Use 111 if urgent and not life-threatening, especially when closed. Use 999 for emergency danger signs.
Useful clinics and services: quick patient route
| Need | Officially listed route / service | Patient preparation |
|---|---|---|
| Travel vaccines | Travel clinic during surgery hours by appointment; travel appointment should be booked at least 8 weeks before travel. | Complete travel form and bring itinerary. |
| Warfarin / INR | Warfarin clinic held Friday mornings at Lordswood surgery. | Bring yellow book/anticoagulation record and mention bleeding/bruising. |
| Wound care / suture removal | Book nurse or HCA appointment. | Say wound location, date, dressing needs and any infection signs. |
| Steroid joint injection | Clinicians can perform injections for appropriate conditions such as osteoarthritis. | Ask whether MSK/FCP or GP assessment is needed first. |
| Smoking cessation | Smoking cessation clinic is offered. | Be ready to discuss current smoking, previous attempts and preferred support. |
| Maternity self-referral | Positive pregnancy test patients can self-refer for maternity care online. | Use official maternity route rather than waiting for GP if not needed. |
| Social prescribing | Free Health and Wellbeing Partner support for non-medical wellbeing needs. | Useful for isolation, low mood, lifestyle, community activity and practical support. |
| Veteran health | Veteran Friendly Practice information is listed. | Tell the practice if you are a veteran so this can be considered in care planning. |
Register with Lordswood Medical Group
1
Check catchment first.
The practice welcomes new patients who live within the practice area. Use the boundary guidance before completing forms.
The practice welcomes new patients who live within the practice area. Use the boundary guidance before completing forms.
2
Prepare documents requested by the practice.
The official page asks for proof of address, photo ID and NHS number.
The official page asks for proof of address, photo ID and NHS number.
3
Use the online registration route.
The practice links to the NHS GP registration service.
The practice links to the NHS GP registration service.
4
Book new-patient health check.
New patients will have a general health check with a Nurse or HCA, and an appointment has to be made.
New patients will have a general health check with a Nurse or HCA, and an appointment has to be made.
5
Moving house?
Use the contact-detail update route or contact surgery so your record, text reminders and branch routing stay correct.
Use the contact-detail update route or contact surgery so your record, text reminders and branch routing stay correct.
Medicine-transfer tip: if you take repeat medicine, take photos of medicine boxes/repeat slips and keep enough supply before moving practice. Registration and record transfer can take time.
Access, parking and arrival tips
The patient leaflet/search snippets report disabled access and disabled parking at each site, and the CQC inspection summary notes good transport links and pharmacy access near sites. Still confirm live access needs directly before travelling because building work, branch changes and appointment location can affect the visit.
3
Three-site travel
Send the exact branch name and postcode. Lordswood B17 9DB, Quinton B32 1QG, Quinborne B32 2BX.
P
Parking/access
Disabled access and disabled parking have been listed in practice material. Call ahead if wheelchair access, disabled bay, hearing support or carer help is essential.
Rx
Onsite pharmacy note
The practice information page says Knights Lordswood Pharmacy is onsite at Lordswood. Check pharmacy opening/collection separately.
Late
Late arrival
The appointment page says arriving more than 10 minutes late may mean you are asked to rebook.
Access request script
Hello, I have an appointment/request at [Lordswood / Quinton / Quinborne]. I need help with [wheelchair access / disabled parking / interpreter / hearing support / carer support]. Can this be added to my appointment note before I attend?
CQC rating: Good overall, Well-led Outstanding
| CQC item | Official detail | How to explain it |
|---|---|---|
| Service name | OHP-Lordswood House Medical Practice, also known as Lordswood House Medical Practice. | This is the CQC profile for the GP practice group. |
| Overall rating | Good. | Use CQC for quality history, not live appointment availability. |
| Key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Outstanding. | Well-led is the strongest displayed rating. |
| Latest inspection | 11 February 2019; report published 11 April 2019. | Do not present as a new 2026 inspection. |
| Latest review note | 6 July 2023 review found no evidence to reassess the rating at that stage. | Check the live CQC page for any new update. |
| Three locations | CQC says there are three locations: main site at Lordswood House and branch sites Quinton Family Practice and Quinborne Medical Practice. | Supports why the article separates branch travel instructions. |
Map, directions and branch checklist
Main site: Lordswood House Practice, 54 Lordswood Road, Harborne, Birmingham, B17 9DB. Use this map for the main Lordswood site only. If your appointment is at Quinton or Quinborne, use the correct branch directions above.
Before leaving home
Check branch, time, clinician type, whether it is GP/nurse/FCP/HCA/pharmacy, and bring medicine list, hospital letters, forms, samples, glasses/hearing aids or ID if registering.
For a driver or carer
Send exact branch: Lordswood House Practice, 54 Lordswood Road, Birmingham B17 9DB; Quinton Family Practice, 406 Quinton Road West B32 1QG; or Quinborne Medical Practice, Selcroft Avenue B32 2BX.
When Lordswood Medical Group is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111. | Too unwell to wait, unsure where to go, urgent advice when closed. |
| Child under 5 needs urgent advice | Call 111. | The appointment page says NHS 111 online is for people aged 5 and over; call 111 for a child under 5. |
| Minor medicine/illness issue | Pharmacy / NHS 111 if urgent. | Coughs, colds, sore throat, tummy trouble, aches and pains, side-effect questions. |
| Routine prescription | NHS App, SystmOnline, AccuRx admin, paper form or email. | Routine repeat medicine that can wait for 5 working-day processing. |
| Routine admin | Use AccuRx/admin route or call when open. | Forms, fit notes, registration, non-urgent result questions, appointment cancellation. |
Official action links used
Use these after reading the practical route above, so you land on the correct official page or form.
Official Lordswood Medical Group website · Contact, sites and opening hours · Appointments · AccuRx online consultation · Prescriptions · Test results · Online services · Clinics and services · Join the practice · Meet the team · NHS profile · CQC profile
Lordswood Medical Practice FAQs
What is the official name of Lordswood Medical Practice?
The official GP name is Lordswood House Group Medical Practice / Lordswood Medical Group. CQC lists it as OHP-Lordswood House Medical Practice, also known as Lordswood House Medical Practice.
What is Lordswood Medical Practice phone number?
The main group phone number is 0121 426 2030.
Where is Lordswood House Practice?
Lordswood House Practice is at 54 Lordswood Road, Harborne, Birmingham, B17 9DB.
Does Lordswood Medical Group have more than one site?
Yes. The official group lists Lordswood House Practice, Quinton Family Practice and Quinborne Medical Practice. Check your appointment message before travelling.
What are the opening hours at Lordswood House Practice?
The official contact page lists Lordswood House Practice opening hours as Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed.
What are Quinton Family Practice and Quinborne Medical Practice opening hours?
The official contact page lists Quinton Family Practice and Quinborne Medical Practice as Monday to Friday 8:30am to 6:00pm, with Saturday and Sunday closed.
Does Lordswood offer evening or Saturday appointments?
The official contact page lists extended access at Lordswood House Practice Monday to Friday 6:30pm to 8pm and Saturday 9am to 5pm. It says this is for pre-booked appointments only and phone lines are not open.
How do I request an appointment?
Use the AccuRx online consultation route where possible. The practice says urgent and routine submissions are reviewed/responded to by a GP within 1 working day. If you cannot use online forms, ring or call in and staff can support you to complete the triage form.
Can I cancel an appointment by phone?
Yes. The appointments page says you can cancel using your NHS account/NHS App or by phoning 0121 426 2030.
What happens if I arrive late?
The official appointments page says if you arrive more than 10 minutes late, you may be asked to rebook your appointment.
How do I request a home visit?
If you are housebound and need an appointment, use the AccuRx form or call 0121 426 2030. The practice says it will phone first to understand what you need.
Can I order repeat prescriptions by phone?
No, routine repeat prescription requests are not accepted by telephone except for housebound and vulnerable patients. Use NHS App, SystmOnline, AccuRx admin route, paper form or email lordswood.prescriptions@nhs.net.
How long do prescriptions take?
The official prescriptions page says prescription requests are processed within 5 working days.
When can I phone about medication queries?
The prescription page says phone lines are open between 10:00am and 4:00pm for medication-related queries only.
How can I see my test results?
Once reviewed by a doctor, results can be viewed in your NHS account/NHS App where available. If you want to talk about results, submit an AccuRx triage request and someone will be in touch.
Is Lordswood Medical Group accepting new patients?
NHS.uk currently shows Lordswood House Group Medical Practice as accepting new patients. The official join page says new patients must live within the practice area and should provide proof of address, photo ID and NHS number.
What is the CQC rating?
CQC lists OHP-Lordswood House Medical Practice as Overall Good. Safe, Effective, Caring and Responsive are rated Good, and Well-led is rated Outstanding.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC, not Our Health Partnership and not Lordswood Medical Group. This guide is for general patient information only. Phone numbers, opening hours, appointment systems, AccuRx links, branch details, prescription rules, result access, registration status, pharmacy details, services, CQC ratings and extended-access arrangements can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
Lordswood Medical Group
Call surgery