Kingsway Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not the NHS and not Kingsway Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe burns, a seizure that is not stopping, severe allergic reaction, overdose, acute confusion, serious injury, serious self-harm risk, or someone not responding. For urgent help that is not life-threatening, use NHS 111 online or call 111.

Manchester NHS GP action guide

Kingsway Medical Practice: appointments, 8am triage, prescriptions and opening hours

Kingsway Medical Practice is an NHS GP surgery at 720 Burnage Lane, Manchester, M19 1UG. This guide gives the exact action route for same-day triage, routine appointments, repeat prescriptions, test results, sick notes, registration, home visits and closed-hours help.

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8am triageUrgent same-day requests by phone first.

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Main surgery phone

0161 804 9899

Use this number for: urgent same-day triage, routine appointment help, nurse/HCA booking, home visits before 10:30am, prescription pharmacist questions after 10am, test results, registration support, access needs or if you cannot use the online form.

Tap to call surgery Use phone script

Address for maps and letters

Kingsway Medical Practice
720 Burnage Lane
Manchester
M19 1UG

Use the full Burnage Lane address because “Kingsway” is used by several different UK surgeries and medical centres.

Open directions

Phone

0161 804 9899

Address

720 Burnage Lane, M19 1UG

Open

Mon–Fri 8am–6:30pm

CQC

Overall Good

Fast answer: Kingsway Medical Practice is at 720 Burnage Lane, Manchester, M19 1UG. Phone 0161 804 9899. The surgery is listed as open Monday to Friday 8am–6:30pm and closed Saturday/Sunday. During the 8am–9am peak, phone calls are restricted to urgent same-day triage requests. Non-urgent doctor/nurse questions can be submitted online and the practice says it responds within 2 working days during opening times.

Need this? Do this now

This table is the main patient dashboard. Choose your task, read the short rule, then click the right official action.

I need…	Do this	Direct action
Urgent GP help today	Phone from 8am. The 8am–9am peak line is for urgent same-day triage only.	Call 0161 804 9899
Routine GP appointment	Book up to 2 weeks ahead by phone, NHS account/NHS App or Patient Access.	Appointment guide
Nurse/HCA appointment	Nurse/HCA appointments can be booked up to 4 weeks ahead. Use for smear, contraception, travel advice, BP, bloods, ECG and routine checks.	Call reception
Non-urgent doctor question	Submit an online doctor question and wait for response during opening times.	Ask a doctor
Non-urgent nurse question	Submit an online nurse question instead of phoning at 8am.	Ask a nurse
Repeat prescription	Order directly through NHS account/NHS App, Patient Access or paper slip. Do not expect same-day issue.	Prescription rules
Prescription question	Phone pharmacist after 10am or use the prescription question form.	Prescription question
Test result	View in NHS account/Patient Access or phone/visit 10am–4pm after doctor review.	Test results guide
Sick note	Self-certify for 7 days or less. For more than 7 days, use sick note form or call/visit 10am–6pm.	Sick note route
Register as patient	Check catchment, use online new-patient form, or collect paper form from reception 10am–6pm.	Registration guide
Home visit	Phone before 10:30am if housebound or medically unable to attend.	Call before 10:30am
Surgery closed	Use NHS 111 online/call 111. Call 999 for emergencies.	NHS 111 online

Decision hub: GP, nurse, HCA, pharmacist, NHS 111 or 999?

Use this before calling at 8am. It keeps urgent phone time for patients who need same-day clinical triage.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe allergic reaction, overdose, serious injury, seizure not stopping, acute confusion or not responding.

Urgent same-day GP triage

Call 0161 804 9899. Reception will take details and a contact number; a clinician rings back that morning and books same-day GP appointment if needed.

Routine GP review

Book up to 2 weeks ahead. Best for medication reviews, chronic disease review, ongoing symptoms and non-urgent follow-up.

Nurse / HCA care

Nurse for smears, contraception, travel advice and chronic disease clinics. HCA for BP checks, blood tests, ECGs, new-patient checks and routine health checks.

Prescription or medicine issue

Ask the local pharmacist for medicine advice. For GP surgery prescription questions, phone the pharmacist after 10am or use the official form.

Closed or unsure

Use NHS 111 online or call 111. NHS 111 online is for age 5+; call 111 for children under 5.

Opening hours and when to phone

Official opening times Official appointments page NHS profile

Time/day	Official detail	Practical patient tip
Monday	8am–6:30pm	Use 8am phone time only for urgent same-day triage.
Tuesday	8am–6:30pm	Good day for routine admin and follow-up calls.
Wednesday	8am–6:30pm	Check live closure notices before travelling; staff training closures can appear on the website.
Thursday	8am–6:30pm	Order medicine before the weekend pressure starts.
Friday	8am–6:30pm	Avoid leaving prescriptions, sick notes or forms until late Friday.
Saturday/Sunday	Closed	Use NHS 111 if urgent and not life-threatening.
8am–9am	Urgent same-day triage calls only.	Do not phone for routine admin during this peak window.
Home visit request	Phone before 10:30am where possible.	Only request if housebound or medically unable to attend.
Prescription pharmacist question	Phone after 10am.	Useful if your medicine needs review or has not arrived.
Test results	Phone/visit between 10am and 4pm after doctor review.	Use NHS account or Patient Access first where possible.

Time-saving rule: call at 8am only if the problem genuinely needs same-day triage. For routine forms, results, prescriptions and admin, use online services or call later in the day.

Appointments: micro step-by-step

All consultations are by appointment only. The practice may offer phone, face-to-face, video, text or email consultation depending on the issue.

Official appointments page NHS App / NHS account Patient Access Call surgery

Check emergency symptoms.
Use 999 for danger signs. Use NHS 111 if urgent but not life-threatening and the surgery is closed or you are unsure.

If urgent today, call at 8am.
Reception takes symptoms and contact number. A clinician phones back that morning to decide if you need same-day GP appointment.

If routine, do not use the 8am peak line.
Book routine GP appointments up to 2 weeks ahead. Nurse and HCA appointments can be booked up to 4 weeks ahead.

Use the right clinician.
GP for medical assessment, nurse for smears/contraception/travel/chronic disease, HCA for BP/bloods/ECG/new-patient and routine checks.

Cancel early if you cannot attend.
Use NHS account, Patient Access, phone, or reply CANCEL to the appointment reminder text.

Simple phone script

Hello, my name is [name]. Date of birth: [date]. I am registered at Kingsway Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. Is this best for same-day triage, routine GP appointment, nurse, HCA, pharmacist, NHS 111 or 999?

Before you call or submit a form: prepare these details

This prevents back-and-forth and helps reception/clinicians route the request safely.

Full name

Date of birth

Best callback number

Main symptom or task

When it started

What has changed

Medicines tried

Allergies

Pregnancy/frailty/child concern

Preferred clinician if important

Interpreter/access need

What outcome you need

Good wording: “I have had [symptom] for [time]. It is [getting worse/not improving]. I take [regular medicines]. I am worried because [reason]. I need advice on whether this should be GP, nurse, pharmacist, NHS 111 or 999.”

Repeat prescriptions: order early and directly

From February 2025, the practice asks patients to order repeat medicine directly from the practice rather than letting the pharmacy order on their behalf.

Official prescriptions page NHS App Patient Access Find a pharmacy

Prescription task	Exact route	Important rule
Regular repeat medicine	Use NHS account/NHS App or Patient Access.	These accounts show repeat medicine and dosage.
No online access	Bring the repeat paper slip to the surgery and leave it in the box opposite reception.	Use the tear-off portion where possible.
Paper slip lost	Write name, address, date of birth and full medicine details clearly.	Missing details can delay processing.
Non-repeat medicine	Do not add extra non-repeat items to repeat slip.	Doctor appointment may be needed.
Routine collection	Usually collect prescription 4 working days after ordering.	Order when you still have 7 days’ supply.
Review/re-authorisation needed	Allow up to 5 days.	Medication review is with clinical pharmacist and is not urgent.
Prescription question	Phone pharmacist after 10am or use online prescription question form.	Use local pharmacist for medicine side-effect and over-the-counter questions.
Old medicine	Take it to pharmacy or bring it to surgery.	Do not bin or flush medicines.

Avoid this common mistake: do not wait until your last tablet and then expect a same-day repeat prescription. The practice says same-day repeat issue is only for absolute emergencies.

Test results: who to ask and when

Official test results page Test results request form NHS App Call surgery

Question	Practical answer	Action
Will surgery contact me?	If the result needs more tests or treatment, the surgery will contact you.	Still check if you are waiting and unsure.
Where can I view results?	NHS account/NHS App or Patient Access after doctor review.	Use online first if you have access.
Can I phone?	Yes, phone or visit between 10am and 4pm.	Call 0161 804 9899.
Need explanation?	Use the test results request form and someone will be in touch.	Open results form
Can family ask?	Smear, x-ray or lab results cannot be given to another person unless express permission already exists.	Arrange consent before someone calls.
Hospital test?	Ask the hospital/clinic that ordered it.	They should explain their own result.

Sick notes: 7-day rule

Official sick note page GOV.UK self-certification Call surgery

Situation	Do this	Important note
Off sick 7 days or less	Self-certify with employer.	Employer should not ask for GP evidence for this period.
Off sick more than 7 days	Use sick note request form, phone, or visit surgery from 10am to 6pm.	Give exact dates and work limits.
Hospital treatment	Ask hospital doctor for fit note.	Hospital should cover recovery if they are managing care.
Need extension	Explain previous note dates and current symptoms.	Do not use urgent same-day triage just for routine admin.

Home visits: only if medically unable to attend

The practice asks patients to phone before 10:30am if a home visit is required. Emergency visits only are arranged after that time.

Official home visit guidance Call surgery

Phone before 10:30am.
Call 0161 804 9899 and explain symptoms plus why the patient cannot attend.

Give enough detail.
Reception needs information so doctors can prioritise house calls safely.

Use home visit only for medical inability.
The practice reminds patients that several patients can be seen at surgery in the time taken for one home visit.

Use 999 if danger signs exist.
Do not wait for a GP visit in a life-threatening emergency.

Register with Kingsway Medical Practice

NHS currently shows Kingsway Medical Practice as accepting new patients. The practice registration page includes a catchment-area checker and online/paper registration options.

Official registration page New patient form NHS profile NHS registration guidance

Check catchment first.
The practice says it can register new NHS patients if they live within the catchment area.

Use the online form.
Online registration asks for your details, NHS number if possible, and basic health/medical information.

Paper option.
Visit reception from 10am to 6pm and collect a paper registration form.

Find your NHS number if possible.
It helps the practice process registration faster.

Temporary resident?
The practice says it can see friends/relatives staying with you for emergencies as temporary residents.

Before switching GP: if you take regular medicine, keep at least 1–2 weeks spare supply and a photo/list of every medicine name and dose so there is no prescription gap.

Online access: NHS App, Patient Access and health record

Official online services guide Register for online services Access health record NHS App

Tool	Use it for	Setup detail
Website online forms	Request appointment, request sick note, ask about test results, contact for admin.	No account needed for website forms.
NHS account / NHS App	Order repeats, view test results, access health record, check/cancel appointments, see vaccination record.	Requires NHS login setup.
Patient Access	Repeat prescriptions, appointment tasks and records where enabled.	Register with surgery and confirm identity.
Full health record access	View more than medicines/allergies.	Request full access and prove ID.
Proxy access	Access someone else’s services as parent/carer/family member.	Permission and checks apply.

Clinics and services: use the correct appointment type

Official services list Surgery clinics Vaccinations Referrals

Need	Best route	What to prepare
Baby clinic	Tuesday afternoons; appointment details sent in post.	Bring child record/red book and questions.
Minor surgery	Doctor must see you first, then arrange appointment.	Do not book directly expecting removal/injection same day.
Smoking cessation	Ask doctor, practice nurse or HCA.	Use smoking review form if available.
Flu vaccination	Reception in September/October for dates and appointment.	Home visit can be arranged if unable to attend surgery.
Non-NHS medicals	Insurance/driving licence medicals by appointment outside surgery hours.	Ask reception about charges first.
Over 75 annual check	On request with doctor, nurse, district nurse or health visitor.	Can be at surgery or home if attendance not possible.

Doctors, nurses and wider team

The official doctor page lists GP partners and doctors; the nursing team page says practice nurses run clinics, take blood, ECGs, cervical screenings and help prevent illness.

Official doctors page Nursing team Healthcare team

Dr Sharon Whitehead

Dr Rehana Jan

Dr Faieq Ali

Dr Rachael Berry

Dr Ahmad Shata

Practice nurses

Health care assistant

Clinical pharmacist

Reception team

Appointment tip: asking only for one named GP can delay help. For many tasks, a nurse, HCA, pharmacist or another doctor may be the faster and correct route.

Parking, public transport and access needs

The official contact page says the practice is well located for access by public transport and lists disabled parking. It also says the building facilities comply with the Disability Discrimination Act.

Official contact page NHS profile

Parking

Disabled parking is listed by the practice. Check signs and allow extra time around Burnage Lane and local peak traffic.

Bus

Public transport

The practice says it is well located for access by public transport. Use the exact postcode M19 1UG.

Access

Access needs

Tell the surgery if you need interpreter, communication support, mobility help or another access adjustment.

Map

Wrong-place prevention

Do not confuse this Manchester Kingsway Medical Practice with Kingsway Medical Centre, Kingsway Surgery or The Kingsway Practice in other towns.

Access request script

Hello, I have an appointment or request at Kingsway Medical Practice. I need help with [interpreter / mobility / disabled parking / hearing support / carer communication]. Can this be added to my appointment notes before I attend?

CQC rating: Good, but check the date

CQC lists Kingsway Medical Practice as Overall Good. The published inspection summary is older, so treat it as quality history rather than a new 2026 inspection.

Official CQC inspection summary CQC registration info

CQC item	What it says	How to explain it
Overall rating	Good.	Useful quality history, not live appointment availability.
Report context	Published 25 November 2016 after a focused review.	Do not describe as a fresh 2026 inspection.
Practice size at inspection	CQC summary described care for 5,882 patients.	Historic context only.
Best user action	Check current CQC profile before relying on rating.	Ratings and registration details can change.

Map, directions and visit checklist

Address: Kingsway Medical Practice, 720 Burnage Lane, Manchester, M19 1UG. Use the map for travel planning only. Confirm appointment time and live closure notices before leaving.

Before travelling

Check appointment time, whether it is GP/nurse/HCA/pharmacist, and whether you need medicine boxes, hospital letters, samples, forms, ID or your phone.

If someone else is driving

Send the full address: Kingsway Medical Practice, 720 Burnage Lane, Manchester, M19 1UG. Phone: 0161 804 9899.

If you may be late

Call reception as soon as possible. Some appointments may need rebooking if you arrive too late.

If you need privacy

Tell reception if you prefer a particular communication route or need confidential contact details updated.

When Kingsway Medical Practice is closed

NHS 111 online Find a pharmacy NHS urgent care guide

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Too unwell to wait, unsure what care is needed, urgent advice when closed.
Child under 5	Call 111	NHS 111 online is for people aged 5 and over.
Medicine problem	Pharmacy or NHS 111 if urgent	Running out, side effects, emergency supply.
Routine admin	Wait for opening or use non-urgent online form	Forms, fit notes, result questions, routine prescription/admin.

Official action links used

Use these after reading the practical route above. Links are placed next to the task they solve so readers do not land on random official pages without knowing what to do.

Official practice website · Contact page · Opening times · Appointments · Prescriptions · Test results · Sick notes · Register with surgery · Online services · Surgery clinics · NHS profile · CQC profile

Kingsway Medical Practice FAQs

What is Kingsway Medical Practice phone number?

The main surgery phone number is 0161 804 9899. Use it for urgent same-day triage, appointment help, home visit requests before 10:30am, prescription pharmacist questions after 10am, test-result questions, registration support and access needs. Call 999 for emergencies.

Where is Kingsway Medical Practice?

Kingsway Medical Practice is at 720 Burnage Lane, Manchester, M19 1UG.

What are Kingsway Medical Practice opening hours?

The official opening-times page lists Monday to Friday 8am to 6:30pm, with Saturday and Sunday closed.

What happens between 8am and 9am?

The appointment page says phone calls during the peak time of 8am to 9am are restricted to patients requesting urgent same-day triage appointments.

How do I request an urgent appointment today?

Phone 0161 804 9899 during opening times. Reception will take your details, symptoms and contact number. A clinician will phone back that morning and book a same-day GP appointment if needed.

How far ahead can I book routine appointments?

Routine GP appointments can be booked up to 2 weeks in advance. Practice nurse and healthcare assistant appointments can be booked up to 4 weeks in advance.

Can I book online?

For some routine appointments, screening tests or vaccinations, the official appointment page says patients can use their NHS account through the NHS App or website, or Patient Access.

How do I cancel an appointment?

Use your NHS account, Patient Access, phone 0161 804 9899 during opening times, or reply CANCEL to the appointment reminder text message.

How do I order repeat prescriptions?

Use NHS account/NHS App, Patient Access or bring the paper repeat slip to the surgery. The practice asks patients to order directly from the practice rather than letting the pharmacy order on their behalf.

How long do repeat prescriptions take?

The official prescription page says prescriptions can usually be collected 4 working days after ordering. Medicines needing review or re-authorisation may take up to 5 days.

Can I request non-repeat medicine on a repeat prescription slip?

No. The practice says not to include additional non-repeat items on the repeat prescription request form because a doctor appointment may be required.

When should I contact the pharmacist at the surgery?

For prescription questions, the practice says patients can phone the pharmacist after 10am on 0161 804 9899 or fill out the prescription question form.

How do I get test results?

After doctor review, results can be viewed in NHS account/NHS App or Patient Access. You can also phone or visit between 10am and 4pm, or submit the official test results request form.

Can someone else get my test results?

For smear tests, x-rays or laboratory tests, information cannot be given to another person unless the practice already has your express permission.

Do I need a sick note for 7 days or less?

Usually no. If you are off work sick for 7 days or less, your employer should not ask for medical evidence and can ask you to self-certify instead.

How do I request a home visit?

Phone 0161 804 9899 before 10:30am if you are housebound or your condition prevents you attending surgery. Emergency visits only are arranged after that time.

Is Kingsway Medical Practice accepting new patients?

NHS currently shows Kingsway Medical Practice as accepting new patients. The practice says new NHS patients can register if they live within the catchment area.

What is the CQC rating for Kingsway Medical Practice?

CQC lists Kingsway Medical Practice as Overall Good. The published inspection summary is older, so use it as quality history and check the current CQC profile for any updates.

What should I do when the surgery is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. NHS 111 online is for people aged 5 and over, so call 111 for a child under 5. Call 999 for life-threatening emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Kingsway Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, appointment routes, prescription rules, online forms, registration status, facilities, clinician lists, CQC information and services can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

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