Shipley Medical Practice Shipley

Emergency first: This is an independent patient guide, not the NHS and not Affinity Care or Shipley Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, overdose/poisoning, severe allergic reaction, acute confusion, serious injury, serious self-harm risk, or someone not responding. For urgent medical help that is not life-threatening when the surgery is closed, use NHS 111 online or call 111.

Shipley two-site NHS GP guide

Shipley Medical Practice Shipley: Alexandra Road, Westcliffe Road, Smart Triage and prescriptions

Shipley Medical Practice is part of Affinity Care and works across two central Shipley sites: Alexandra Road and Westcliffe Road. This guide helps patients choose the correct branch, use Smart Triage, order repeat prescriptions safely, register, check clinic routes, avoid phone-number confusion, and know what to do when the practice is closed.

Choose the right route Book GP help Map and branches

GPAlexandra RoadGP team mainly works here. Check appointment location.

RNWestcliffe RoadNursing appointments are normally held here.

Smart TriageRight clinician, right timeframe.

✓Route checked first

Practice phone warning

01274 580787

Use this number first: Affinity Care’s official Shipley contact page lists 01274 580787. NHS and CQC profiles still show 01274 531153, so if one number fails, check the official practice website before assuming the surgery has changed.

Call official site number Try NHS/CQC number

Two central Shipley sites

Alexandra Road branch
Shipley Medical Practice
Alexandra Road
Shipley
BD18 3EG

Westcliffe Road branch
Westcliffe Medical Centre
Westcliffe Road
Shipley
BD18 3EE

The practice says the buildings are near each other on either side of ASDA. Nursing appointments are normally at Westcliffe; doctor appointments are normally at Shipley/Alexandra Road. Always check the location on your appointment message.

Official phone

01274 580787

Main NHS address

Alexandra Road, BD18 3EG

Branch

Westcliffe Road, BD18 3EE

CQC

Overall Good

Quick answer: Shipley Medical Practice is an NHS GP surgery in Shipley, West Yorkshire, run by Affinity Care. The official contact page lists 01274 580787. The NHS profile lists Shipley Medical Practice, Alexandra Road, Shipley, BD18 3EG, and CQC says the branch surgery is at Westcliffe Medical Centre, Westcliffe Road, Shipley, BD18 3EE. Both branches are listed as open Monday to Friday 8am–6pm and closed weekends, with staff training closure from 12:30pm on the 3rd Thursday of each month.

What people mean when they search “Shipley Medical Practice Shipley”

This page is built for practical tasks, not long reading. Most patients need one of these answers.

Search phrase	Real user need	Fast route
Shipley Medical Practice phone number	Correct number without confusion.	Official site lists 01274 580787; NHS/CQC list 01274 531153. Try official site number first.
Shipley Medical Practice address	Know which branch to attend.	Alexandra Road BD18 3EG and Westcliffe Road BD18 3EE. Check appointment location.
Shipley Medical Practice appointment	Book GP help without 8am queue.	Use Smart Triage through the practice website; phone if unable to use online.
Shipley prescriptions	Order medicine safely.	Airmid, NHS App, SystmOnline or prescription box. No phone/reception repeat requests.
Shipley Medical Practice new patient	Register and prepare details.	Check catchment, use NHS online registration or Affinity registration form.
Shipley Medical Practice CQC	Quality rating and report date.	CQC lists Overall Good; latest assessment report published 8 January 2025.

Decision hub: GP, Smart Triage, pharmacy, NHS App or 111?

Choose the right route before phoning, queueing, submitting a form or travelling to the wrong branch.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, severe burns, seizure not stopping, overdose, severe allergic reaction, acute confusion, serious self-harm risk or someone not responding.

Need GP help

Use Smart Triage through the practice website. If you cannot use the website, phone the surgery and care navigators can enter your request into Smart Triage.

Need routine prescription

Use Airmid, NHS App, SystmOnline or the prescription box. The practice says repeat requests are not accepted by phone or at reception.

Need nurse review

Check your appointment location carefully. The practice says nursing appointments are normally held at Westcliffe Road.

Need doctor appointment

Doctor appointments are normally held at the Alexandra Road / Shipley site. Smart Triage may show the right clinician and timeframe.

Surgery closed

Use NHS 111 online or call 111 for urgent non-life-threatening medical help. Call 999 for emergencies.

Alexandra Road or Westcliffe Road: check before you travel

Shipley Medical Practice is a two-site practice. The branch difference matters because patients can easily attend the wrong building.

Official about Shipley page Official contact page NHS profile

Site	Address	What official pages say	Patient action
Alexandra Road branch	Shipley Medical Practice, Alexandra Road, Shipley, BD18 3EG	NHS profile and CQC list this as the main location. Affinity says GP team primarily works out of Alexandra Road.	Use this for most doctor appointment expectations, but always check your appointment message.
Westcliffe Road branch	Westcliffe Medical Centre, Westcliffe Road, Shipley, BD18 3EE	Affinity says nursing appointments are normally held at Westcliffe. CQC lists it as a branch surgery.	Use this when your appointment letter/text says Westcliffe or nursing clinic.
Local landmark	Near Shipley town centre / ASDA area	Affinity says the two buildings are near each other on either side of ASDA.	If being driven, send the exact branch postcode, not just “Shipley Medical Practice”.

Wrong-building warning: do not assume every appointment is at Alexandra Road. Nursing appointments are normally at Westcliffe, and the two sites are close enough that patients can confuse them.

Opening hours and monthly staff-training closure

Affinity Care lists both Alexandra Road and Westcliffe Road as open Monday to Friday, 8am–6pm, and closed Saturday/Sunday. The practice also offers extended access in evenings and Saturdays at Shipley in the Alexandra Road building.

Official opening hours Enhanced Access information NHS opening profile

Day / item	Alexandra Road	Westcliffe Road	Practical note
Monday	8am–6pm	8am–6pm	Use Smart Triage for appointment requests where possible.
Tuesday	8am–6pm	8am–6pm	Check branch location before travelling.
Wednesday	8am–6pm	8am–6pm	Use online prescription routes for repeat medicine.
Thursday	8am–6pm, but training closure applies monthly	8am–6pm, but training closure applies monthly	Closed from 12:30pm on the 3rd Thursday of each month for staff training.
Friday	8am–6pm	8am–6pm	Avoid leaving prescription requests late before the weekend.
Saturday/Sunday	Closed	Closed	Use NHS 111 if urgent and not life-threatening.
Extended access	Evenings/Saturdays at Alexandra Road building	Not listed as the extended-access location	Check the official enhanced access link for current arrangements.

Monthly closure tip: do not plan routine calls, forms, prescription chasing or non-urgent visits for the afternoon of the 3rd Thursday of the month. The practice says it is closed from 12:30pm for staff training.

Smart Triage: the new appointment booking route

Affinity Care says Smart Triage replaces PATCHS and is designed to reduce the 8am rush by asking clinical questions and offering the right appointment with the right clinician in the right timeframe.

Official Smart Triage guide Official Shipley appointment page Book an appointment

Use the practice website.
Shipley Medical Practice started using Smart Triage from Monday 23 June. Use the Book an Appointment link on the official Shipley page.

Answer symptom questions clearly.
The system uses your answers to offer the most appropriate clinician and timeframe.

If you cannot use online, phone or attend.
Care navigators can enter your request into Smart Triage by phone or in person.

No account required, but email matters.
The official FAQ says you are not asked to log in, but identity is checked and the practice needs an email address where possible.

If you need a home visit, phone.
The Smart Triage FAQ says housebound/care-home patients needing a visit should call the practice.

Smart Triage question	Official answer	Patient tip
Do I need to queue at 8am?	The system is designed to avoid queueing outside or long phone waits.	Submit online early and clearly if you can.
Can reception still help?	Yes. Reception can submit the request for you if you phone or attend.	Have symptom details ready.
Can I request a specific GP?	Available GPs appropriate to your issue will be shown when booking.	Be flexible if another clinician is safer/faster.
Can nurses or first contact practitioners be offered?	Yes, depending on the presenting complaint.	Do not insist on a GP if the system offers a better route.
No appointment offered?	Reception will contact you within 2 working days.	Use 111/999 if the problem becomes urgent before then.

Smart Triage wording that helps

My main problem is [one clear issue]. It started [date/time]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [red flag, work impact, sleep impact, child/elderly/frail/pregnant/immunosuppressed]. I can attend [Alexandra/Westcliffe/either] and my best contact number is [number].

Appointments: what to do before you request help

The new booking system works best when you provide useful details. Avoid vague requests such as “need GP” or “pain”; give the triage team what they need to route you safely.

Shipley appointments Practice questions area NHS GP appointment guidance

Full name and date of birth

Best phone number

Main symptom or admin task

When it started

Whether it is worsening

Medicines tried

Allergies

Pregnancy/frailty/immunity concern

Preferred branch if relevant

Availability today

Work/school deadline

What outcome you need

Confidentiality tip: Smart Triage says your information is saved to your medical record and reviewed by the clinician. If reception support is needed but you want privacy, the practice says digital tablets are available at reception where a care co-ordinator can assist.

Repeat prescriptions: Airmid, NHS App, SystmOnline or prescription box

Affinity Care says prescription requests are not accepted over the phone or at the reception desk. Use an online route where possible.

Official Shipley prescriptions page NHS App SystmOnline NHS prescription costs

Air

Airmid App

Affinity says Airmid is the easiest way. Use Medical Requests → New Request, select repeat items, add notes for the pharmacy team, then complete the request.

NHS

NHS App

Use NHS App to request repeat prescriptions, choose a pharmacy and view GP health record information where available.

Sys

SystmOnline

If you do not have a smartphone, SystmOnline can be used for prescriptions, appointment management and records. Ask the practice for user ID and password.

Box

Paper slip

Use the tear-off slip and put it in the prescription box in the entrance lobby. Paper requests are processed by the end of the second working day.

Prescription issue	Official rule	Best action
Can I phone for repeat medicine?	No. The practice says phone/reception requests are not accepted.	Use Airmid, NHS App, SystmOnline or prescription box.
Airmid before 4pm	Ready by the end of the following day.	Submit before 4pm if you want faster processing.
Airmid/electronic after 4pm	Ready 24 hours later than the before-4pm route; around two days.	Do not leave urgent requests until after 4pm.
Paper request	Completed by the end of the second working day.	Use if online access is not suitable.
Medicine not on repeat list	Airmid notes box can include requests for items not on repeats list.	Explain why you need it and if it is regular medicine.
Pharmacy team needs more info	Airmid allows the pharmacy team to message you.	Check app messages after requesting.
Prescription charge	NHSBSA currently lists the England charge as £9.90 per item.	Check PPC/exemption before paying if you need regular medicines.

Medicine safety tip: order before you are down to your last few doses. The processing clock is working days, not instant pharmacy collection, and weekends/training closures can add pressure.

Online access: NHS Login, Airmid, NHS App and SystmOnline

Affinity Care lists several online routes. Use the right one for the job rather than phoning for every task.

Official online services guide NHS App information NHS account

Tool	What it helps with	Patient note
NHS Login	Access Airmid and NHS App.	You can request NHS Login through Airmid or NHS App without contacting the practice; ID check may take 24 hours.
Airmid	Notifications, medical record, medication, repeat prescriptions, appointment view, surveys and wearable integration.	Best for repeat prescriptions if you can use the app.
NHS App	Repeat prescriptions, pharmacy choice, appointments where enabled, health advice, GP record, NHS number and data-sharing choices.	Useful backup if Airmid is not your preferred app.
SystmOnline	Website route for records, appointments and repeat prescriptions.	Contact the practice for user ID/password and make sure your email is on record.
Smart Triage	GP appointment and admin request routing.	Not currently through NHS App according to the Smart Triage FAQ.

Register with Shipley Medical Practice

NHS currently shows Affinity Care / Shipley Medical Practice as accepting new patients. The practice says Shipley has two locations and asks patients to check appointment location after registration.

Official Shipley registration page Affinity Care registration form NHS registration profile Register online with NHS

Check catchment first.
NHS says most GP surgeries register people who live in the area they cover.

Prepare your details.
NHS registration asks for name/address, previous GP, NHS number if known, emergency contact, carer details, medical history, allergies, medicines, phone and email.

No ID barrier.
NHS says you do not need proof of address, immigration status, ID or an NHS number to register online with a GP.

Tell them about repeat medicines.
If you take regular medicine, provide exact names, dose, pharmacy and remaining supply so there is no gap after switching.

Check branch location after registration.
Doctor appointments are normally at Shipley/Alexandra Road; nursing appointments are normally at Westcliffe.

New-patient tip: take photos of medication boxes, recent hospital letters and previous prescription slips before changing GP. This helps the new practice reconcile medicines safely.

Clinics and services at Shipley Medical Practice

The official Shipley clinics page lists the main clinic categories. Use these routes where appropriate instead of asking for a generic GP appointment.

Official Shipley clinics page Affinity Care services Local health services and support

Child vaccinations

NHS Health Checks

Warfarin clinics

Cardiovascular reviews

Diabetes

Young person’s support

Respiratory

Contraception service

Minor illnesses and injuries

Wellbeing support

Medication review clinic

Smoking cessation clinic

Need	Best route	What to prepare
Diabetes / cardiovascular review	Clinic/review appointment, often nurse-led.	Recent readings, medication list, home BP if requested, questions about symptoms.
Respiratory review	Respiratory/asthma/COPD clinic route.	Bring inhalers and spacers so technique can be checked.
Warfarin	Warfarin clinic.	Bring yellow book/anticoagulation record and mention bleeding/bruising/medicine changes.
Contraception	Contraception service.	Know current method, last period date if relevant, side effects and what outcome you want.
Young person’s support	Young person support route.	Ask about confidentiality if worried about privacy.
Wellbeing support	Local health services / wellbeing support.	Useful for stress, money worries, isolation, housing, activity and non-medical support.

Parking, wheelchair access and branch arrival tips

NHS profile facilities list disabled parking, disabled toilet, induction loop, wheelchair access, step-free access, car parking and disabled parking. NHS facilities confirmation may be older, so check with the practice if access is essential.

NHS facilities profile Official contact page

Parking

NHS lists car parking and disabled parking. Allow extra time because Shipley town-centre traffic and ASDA-area parking can be busy.

Access

Wheelchair and step-free

NHS lists wheelchair access and step-free access. If this is critical, call ahead before travelling.

Loop

Hearing support

NHS lists an induction loop. Tell reception if you need hearing support, extra time or written instructions.

Branch

Wrong-branch prevention

Check whether your message says Alexandra Road or Westcliffe Road. Send the exact postcode to a driver or carer.

Local tip: both branches are near central Shipley and the ASDA area. If you are late or unsure which building to attend, phone before walking between sites.

Doctors, pharmacists, nurses and care navigation

Affinity Care publishes a large staff list for Shipley Medical Practice, including GP partners, doctors, nurses, nurse practitioners, pharmacists, healthcare staff and practice staff. The practical point for patients is to accept the right clinician, not only a named GP.

Official Shipley team list

Team type	Examples from official team list	Best for
GP partners	Mr William T Bolland, Dr Nick Hayward, Dr Matt Pickering, Dr Francesca Young.	Complex diagnosis, referrals, GP-led care, long-term planning.
Doctors	Includes Dr Yassar Altaf, Dr Aisha Butt, Dr Natalie Curtis, Dr Richard Dawson, Dr Lucy Elderton, Dr Joy Got, Dr Jude Hayward and others.	Medical assessment and GP consultations.
Nurse practitioners / nurses	Examples include Rob Daw, Martin McAleer, Paul Sullivan, Mick Alvey, Anna Hill, Safah Naz and Claire Ryder.	Minor illness, chronic disease reviews, nursing clinics, dressings, checks.
Pharmacists / medicines team	Examples include Salma Ahmed, Shamima Akhtar, Mobeen Faqir, Sarah Khan, David Loach and others.	Prescription safety, medication reviews, repeat/acute request handling.
Care navigation team	Reception/care navigation can enter Smart Triage requests for patients unable to use online.	Routing your request to the right clinician/service.

Appointment tip: Smart Triage may offer a nurse, first contact practitioner or pharmacist where appropriate. That is not a downgrade; it may be the fastest and safest route.

Why different phone numbers appear online

For Shipley Medical Practice, official sources currently show different phone numbers. This is exactly the kind of detail that confuses searchers.

Source	Number shown	How to use it
Affinity Care official contact page	01274 580787	Use this first because it is the practice’s own contact page.
NHS profile	01274 531153	NHS profile may be older; useful backup if official number fails.
CQC profile	01274 531153	CQC is for regulated-service profile and rating; not always the fastest live-contact page.
Vaccination booking line	01274 424001	Use only for Covid or flu vaccination booking as listed by Affinity Care.

Do not publish only one number without context: patients may see 01274 580787 on the practice site and 01274 531153 on NHS/CQC. Listing both with explanation prevents distrust and wrong-call frustration.

CQC rating: Shipley Medical Centre / Affinity Care

CQC lists the service as Shipley Medical Centre, also known as Affinity Care, at Alexandra Road, Shipley BD18 3EG, with a branch at Westcliffe Medical Centre, Westcliffe Road, Shipley BD18 3EE. CQC lists the overall rating as Good.

Official CQC profile CQC inspection summary

CQC item	Official detail	Patient meaning
Overall rating	Good.	CQC considers the service to be performing well and meeting expectations.
Latest report	Published 8 January 2025.	Use CQC for quality history, not live appointment availability.
Key questions	Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good.	All five displayed CQC categories are rated Good.
Patients served	CQC summary says services are provided to 20,243 patients.	Large practice; use digital routes where possible to reduce phone pressure.
Provider	Run by Affinity Care.	Shipley is part of a wider Affinity Care group of GP practices.

Map, directions and branch checklist

Use the map for planning only. Confirm the exact branch on your appointment message before travelling.

Alexandra Road visit checklist

Likely doctor appointment site. Bring appointment text, medication list, hospital letters, glasses/hearing aids and any forms that need signing.

Westcliffe Road visit checklist

Likely nursing appointment site. Bring inhalers, BP readings, vaccination record, warfarin record, diabetes readings or other clinic-specific items.

Driver/carer note

Send the exact postcode: Alexandra Road BD18 3EG or Westcliffe Road BD18 3EE. Do not send only “Shipley Medical Practice”.

If unsure

Call before travelling. The two buildings are near each other, but attending the wrong branch can still make you late.

When Shipley Medical Practice is closed

Affinity Care says if you need to contact a doctor urgently when the Health Centre is closed, call NHS 111. They may help by phone advice, appointment or home visit if necessary. The practice asks patients not to request out-of-hours doctor care unless the problem genuinely cannot wait until the surgery reopens.

NHS 111 online Find a pharmacy NHS urgent care guidance

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Too unwell to wait, urgent advice, possible out-of-hours GP help.
Medicine problem	Pharmacy or NHS 111 if urgent	Running out, side effects, emergency supply.
Routine prescription	Airmid / NHS App / SystmOnline / prescription box	Repeat medicine requests during normal processing route.
Routine admin	Smart Triage / practice website / call during opening hours	Letters, fit notes, non-urgent forms, appointment follow-up.

Official action links used

Use these after reading the practical route above. This article explains what each official link is for so patients do not land on the wrong page.

Official Shipley Medical Practice website · About Shipley Medical Practice · Official contact page · Opening hours · Smart Triage guide · Appointments · Book appointment / Smart Triage · Prescriptions · Online services · Register with Shipley · Clinics · NHS profile · CQC profile

Shipley Medical Practice Shipley FAQs

What is the official name of Shipley Medical Practice?

The official Affinity Care website uses Shipley Medical Practice. NHS lists it under Affinity Care, with the address Shipley Medical Practice, Alexandra Road, Shipley, BD18 3EG. CQC lists Shipley Medical Centre, also known as Affinity Care.

What is Shipley Medical Practice phone number?

Affinity Care’s official Shipley contact page lists 01274 580787. NHS and CQC profiles show 01274 531153. Because official sources differ, try the official practice website number first and use the NHS/CQC number as a backup.

Where is Shipley Medical Practice?

The main NHS-listed site is Shipley Medical Practice, Alexandra Road, Shipley, BD18 3EG. The branch site is Westcliffe Medical Centre, Westcliffe Road, Shipley, BD18 3EE.

Which branch should I attend?

Check your appointment message. The practice says doctor appointments are normally at Shipley/Alexandra Road and nursing appointments are normally at Westcliffe Road.

What are the opening hours?

Affinity Care lists both Alexandra Road and Westcliffe Road as open Monday to Friday from 8am to 6pm, closed Saturday and Sunday. The practice is closed from 12:30pm on the 3rd Thursday of each month for staff training.

How do I book a GP appointment?

Use the official Shipley appointment page and Smart Triage booking link. If you cannot use the website, phone the surgery or attend and the care navigation team can enter your request into Smart Triage.

What is Smart Triage?

Smart Triage is the NHS-approved online triage tool used by Affinity Care to route GP appointment requests. It asks questions about your issue and offers the most appropriate clinician and timeframe.

Do I need an account for Smart Triage?

The official Smart Triage FAQ says you do not need to log in, but the practice needs to verify your identity and needs an email address where possible. If you do not have an email address, phone the practice.

Can I order repeat prescriptions by phone?

No. The official prescription page says prescription requests are not accepted over the phone or at the reception desk. Use Airmid, NHS App, SystmOnline or the prescription box.

How long do prescriptions take?

Affinity Care says electronic requests received before 4pm are processed by the end of the following day. Electronic requests after 4pm take another 24 hours, around two days. Paper requests are completed by the end of the second working day.

Is Shipley Medical Practice accepting new patients?

The NHS profile currently says Affinity Care / Shipley Medical Practice is accepting new patients. You should still check catchment and use official registration routes before relying on this.

Do I need proof of address or ID to register?

NHS registration guidance says you do not need proof of address, immigration status, ID or an NHS number to register online with a GP, although having details ready can make registration easier.

Does Shipley Medical Practice have parking and disabled access?

The NHS facilities profile lists car parking, disabled parking, disabled toilet, induction loop, wheelchair access and step-free access. If access is essential, call ahead to confirm live arrangements.

What is the CQC rating?

CQC lists Shipley Medical Centre, also known as Affinity Care, as Overall Good. The latest assessment report was published on 8 January 2025, and all five displayed key questions are rated Good.

What should I do when the surgery is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies. For routine admin, prescriptions and non-urgent forms, wait for normal opening or use the practice’s online route.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC, not Affinity Care and not Shipley Medical Practice. This guide is for general patient information only. Phone numbers, appointment routes, Smart Triage links, prescription rules, opening hours, branch use, staff details, facilities, CQC information and registration status can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

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