Marden Medical Practice: appointments, opening hours, eConsult, NHS App, prescriptions and patient help
Marden Medical Practice is an NHS GP surgery at 25 Sutton Road, Shrewsbury, Shropshire, SY2 6DL. This guide explains the practice phone number, opening times, Total Triage/eConsult appointment route, NHS App and Patient Access, repeat prescriptions, pharmacy advice, doctors, nurses, clinics, test results, fit notes, registration, home visits, accessibility, extended access, CQC rating and what to do when the surgery is closed.
Use this number for: help with appointment access, nurse/HCA appointment booking, home visit discussions, prescription questions after 10am, interpreter needs, access needs, test-result queries, registration issues, and if online forms are difficult.
Marden Medical Practice
25 Sutton Road
Shrewsbury
Shropshire
SY2 6DL
Use the full Sutton Road address for maps, taxis, appointment letters, registration forms and family members helping you travel.
Map and directionsGoogle and Bing search-intent map for Marden Medical Practice
People searching “Marden Medical Practice” may mean the Shrewsbury GP practice, not Marden Medical Centre in Kent. Searchers usually need one action: book a GP appointment, use eConsult, check opening hours, order repeat medicine, find doctors, register, check test results, request a sick note, or understand the CQC rating. Each search intent below is answered in this guide with a practical next step.
| Search query | Real user problem | Best section |
|---|---|---|
| Marden Medical Practice appointments | Need eConsult, total triage, nurse/HCA booking, home visit or extended access guidance. | Appointments |
| Marden Medical Practice opening times | Need weekday hours, Thursday evening access and closed-day guidance. | Opening hours |
| Marden Medical Practice prescriptions | Need NHS App, Patient Access, POD, processing time and no-phone/email repeat rule. | Prescriptions |
| Marden Medical Practice eConsult | Need to understand Total Triage and why every GP request starts online. | Total Triage |
| Marden Medical Practice doctors | Need GP names, nurse team and who may respond instead of a GP. | Doctors and team |
| Marden Medical Practice new patients | Need catchment check, online registration, paper registration and new patient health check. | Registration |
| Marden Medical Practice CQC | Need official inspection rating and latest report date. | CQC and reviews |
| Marden Medical Centre | May mean a different GP surgery in Kent. | Name check |
Marden Medical Practice opening hours
The official contact page lists Marden Medical Practice opening hours as 8am to 6:30pm on Monday, Tuesday, Wednesday and Friday, with Thursday listed as 8am to 8pm. Saturday and Sunday are closed. NHS 111 Wales also lists this Shrewsbury practice but shows a broader weekday 8am to 7pm profile, so patients should use the official practice page for the most specific current surgery times.
| Day | Official listed opening | Patient note |
|---|---|---|
| Monday | 8:00am to 6:30pm | Use eConsult for GP appointment requests during core hours; phone if online is not possible. |
| Tuesday | 8:00am to 6:30pm | Useful for prescriptions, test results, registration and routine admin. |
| Wednesday | 8:00am to 6:30pm | Good day for nurse/HCA appointment planning and follow-up requests. |
| Thursday | 8:00am to 8:00pm | Extended Thursday opening is listed, but still check before travelling. |
| Friday | 8:00am to 6:30pm | Do not leave urgent medicine, fit-note or admin requests until late afternoon. |
| Saturday | Closed | Extended access appointments may be available across the PCN by pre-booking only. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
How to book a Marden Medical Practice appointment
The official appointments page says Marden Medical Practice uses a Total Triage model with eConsult for all GP appointment requests. This means GP requests start with an online eConsult form, so the clinical team can review the need and direct the patient to a GP, another clinician, self-care advice or another service. Nurse, healthcare assistant and specialist clinic appointments can still be arranged through the practice as before.
Use 999 for chest pain, stroke signs, severe breathing trouble, collapse, serious bleeding, serious allergic reaction or someone not responding.
Use the online consultation form Monday to Friday during core hours. Say what is wrong, when it started, what changed and what you are worried about.
Call 01743 241313 and ask how the team can help you complete the right request.
The practice says those appointments can continue to be arranged as before.
The practice says appointment requests may be directed to a GP, another clinician or self-care advice depending on need.
Use your NHS account/NHS App, Patient Access, phone reception, online cancellation form, or reply CANCEL to a reminder text.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered with Marden Medical Practice. I need help because [main problem]. It started [when]. It is [getting worse / not improving / routine]. I take [medicine]. I can be contacted on [phone]. I cannot use eConsult / I need help with the right route. What should I do next?
Marden help finder: GP, nurse, pharmacy, NHS App, 111 or 999?
This practical table helps patients avoid the wrong route. It is not a diagnosis tool, but it supports safer decisions before calling or completing an online form.
| Situation | Use this route | Why |
|---|---|---|
| Life-threatening symptoms | 999 | Use for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse or not responding. |
| Urgent but not life-threatening and GP closed | NHS 111 online or call 111 | NHS 111 can assess symptoms and direct you to urgent care, pharmacy, GP out-of-hours or A&E if needed. |
| GP appointment request | eConsult / online consultation form | The practice now starts GP requests through Total Triage. |
| Nurse, HCA or specialist clinic | Contact the practice team | These appointments can still be arranged as before. |
| Repeat prescription | NHS App, Patient Access, request form or POD | Repeat prescription requests are not taken by phone or email. |
| Minor illness or medicine advice | Community pharmacy | Pharmacists can advise on coughs, colds, sore throat, tummy trouble, aches and pains and OTC medicines. |
NHS App, Patient Access and online services
The official online services page says Marden Medical Practice patients can use the NHS App for health advice, repeat prescriptions, hospital referrals, GP health record access and more. Patient Access is also listed for booking, checking or cancelling appointments, ordering repeat prescriptions and seeing parts of the GP record where access is enabled.
NHS App
Useful for repeat prescriptions, NHS advice, referrals, organ donation decision, GP record access and symptoms information where enabled.
Patient Access
Useful for online services if you already use it. You may need registration details and identity verification.
First-time setup
The practice says patients may need to contact the surgery, verify identity, secure a username/password and enter registration details exactly.
Login safety
Never share NHS login, Patient Access passwords, verification codes or medical-record details with unofficial callers or websites.
Helpful NHS App video for prescriptions and records
This NHS App video helps patients understand digital NHS access for repeat prescriptions, records and appointment-related tasks. Always follow Marden Medical Practice’s own instructions for eConsult, prescriptions and test results.
Marden Medical Practice repeat prescriptions
The official prescriptions page says the easiest ways to order repeat prescriptions are the NHS account/NHS App and Patient Access. It also lists repeat prescription request form and Prescription Ordering Direct. The practice says it does not take repeat prescription requests by phone or email. Prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.
| Prescription task | Official route or rule | Practical tip |
|---|---|---|
| Order repeat medicine | Use NHS App/NHS account, Patient Access, repeat request form or Prescription Ordering Direct. | Order early, especially before weekends, bank holidays or travel. |
| Phone/email requests | Not accepted for repeat prescription requests. | Use online or written/POD routes to reduce medication errors. |
| Collection timing | Usually 3 to 5 working days after ordering. | Check with your nominated pharmacy before travelling. |
| Nominated pharmacy | You need to choose where to collect prescriptions and can change it through app, practice or pharmacy routes. | Keep nomination updated if you move or change pharmacy. |
| Medicine question | Ask local pharmacist, or phone the practice pharmacist after 10am on 01743 241313, or use the medication query form. | Use exact medicine name, strength and dose. |
| Old medicines | Return them to the pharmacy you got them from or bring them to the surgery. | Do not put medicines in household bin or flush them. |
| Medication review | Repeat prescriptions may require regular review. | Respond quickly if the practice asks you to book a review. |
Pharmacy help and over-the-counter medicine rules
The prescriptions page explains that local pharmacists can answer questions about medicines and medicines available without a prescription. It also says NHS Shropshire does not support routine prescribing of medication that is available to buy from pharmacies or supermarkets for self-limiting minor conditions.
Common pharmacy issues
Pharmacists can advise on coughs, colds, sore throats, tummy trouble, aches and pains, diarrhoea, constipation, head lice, hay fever and medicine side effects.
Do not expect every OTC item on NHS prescription
The practice page lists examples such as short-term paracetamol/ibuprofen, cough and cold remedies, hay fever remedies, antifungal preparations, head lice treatments and some vitamins.
Private consultation room
Most pharmacies have a private room where you can discuss sensitive symptoms or medicines with pharmacy staff.
Private specialist prescriptions
A private consultant recommendation does not automatically require an NHS GP prescription. The GP must decide whether NHS prescribing is clinically appropriate and safe.
Marden Medical Practice doctors, nurses and wider team
The official Meet the Team page lists GP partners, salaried GPs, nursing team, clinical team and practice management. Staff lists can change, so check the official page for the latest names before relying on a particular clinician.
| Team | Listed names / roles | Patient note |
|---|---|---|
| GP partners | Dr C. Ingram, Dr E. Baines, Dr R. Woollam, Dr N. Harrison, Dr T. Maddox | You can express a preference, but urgent or triaged requests may be handled by the most suitable clinician. |
| Salaried GPs | Dr E. May, Dr P. Ogilvie, Dr C. Widdowson | Routine continuity may be possible depending on availability. |
| Nursing team | Gina Hughes, Clare Hughes, G. Castling, Diane Simcox | Nurses support clinics, reviews, immunisations, contraception, respiratory care and other planned care. |
| Clinical team | Sally Lockley, Kimberley Bright | Includes nurse associate, healthcare assistant and general practitioner assistant roles. |
| Practice team | Zoe George, Kerry Robinson, Lara Bason | Practice management, reception and compliance help run admin and patient support routes. |
Clinics and services at Marden Medical Practice
The official clinics page lists a wide range of services including GP consultations, children’s immunisations, NHS Health Checks, seasonal flu immunisation, heart disease clinic, cervical screening, respiratory clinic, contraception, child health, diabetes, travel vaccinations, elderly care, pregnancy-related care, women’s health, learning disability health checks, new patient clinic, blood pressure clinic and postnatal clinic.
Test results and medical records
Marden Medical Practice’s homepage and quick links include Test Results, and the online services page says NHS App/Patient Access can show parts of your health record, including medicines, vaccinations and test results where access is enabled. For full records or subject access, the practice information page says requests are handled under data protection rules and patients should contact the Practice Manager.
GP-ordered and hospital-ordered tests can follow different follow-up routes.
NHS App or Patient Access may show parts of your record including test results after review.
When checking a result, ask whether it is normal, needs repeat testing, needs medication, or needs a routine/urgent appointment.
Use eConsult, phone, NHS 111 or 999 depending on urgency.
Use the practice’s records/access route and expect identity and data-protection checks.
Sick notes, fit notes and work evidence
The practice has a sick/fit note route in its quick links, and standard NHS rules mean self-certification usually applies for the first seven continuous calendar days of sickness. After that, a fit note may be needed if your employer requires medical evidence.
| Need | Likely route | Practical note |
|---|---|---|
| Off sick 7 days or less | Self-certification | Ask your employer for their self-certification process. |
| More than 7 days | Practice sick/fit note route or eConsult/admin request | Give illness start date, work impact and whether you have already been assessed. |
| Hospital treatment | Ask hospital team | Hospital teams may need to issue paperwork after hospital treatment. |
| Private letter rather than fit note | May be non-NHS work | Private letters, insurance forms and holiday cancellation forms may carry a charge. |
Register with Marden Medical Practice as a new patient
NHS.uk lists Marden Medical Practice as currently accepting new patients. The official new-patients page says doctors welcome new patients who live within the practice area. Patients should check the catchment area, complete the online registration form or return a downloadable form, and new patients are invited to book a health check with a practice nurse or healthcare assistant.
Check catchment first
Use the official practice area checker before spending time on registration forms.
Register online
Complete the online new patient registration form if you live inside the boundary.
Paper or email route
The official page says downloadable forms can be returned to the practice or emailed to marden.marden@nhs.net.
NHS number helps
You do not need to know your NHS number to use NHS services, but it can be useful when completing forms.
Home visits and housebound patients
The official appointments page says if you are too ill to attend surgery or are housebound, telephone 01743 241313 and a home visit will be discussed. You may be visited by either a paramedic or a GP. The name, address and symptoms of the patient are essential to plan visits safely.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound or too ill to attend | Phone the practice | Give patient name, address, symptoms and access details. |
| May need a paramedic or GP visit | Clinical triage | The practice says either a paramedic or GP may visit. |
| Transport difficulty only | Usually not enough for a GP visit | Ask about alternatives, pharmacy, NHS 111 or transport support if needed. |
| Danger signs | Call 999 | Do not wait for a GP home visit. |
Parking, wheelchair access, interpreter help and visiting the surgery
The official contact page says the surgery is accessible to patients using a wheelchair and has designated disabled car parking spaces for patients displaying a disabled parking badge. The appointments page asks patients to tell the practice if they need an interpreter or have other access or communication needs.
Wheelchair access
The official page says the surgery is accessible to patients using a wheelchair.
Disabled parking
Designated disabled parking spaces are reserved for patients displaying a disabled parking badge.
Interpreter support
Tell the practice if you need an interpreter or other access/communication support.
Chaperone
The practice policy says patients are entitled to have a chaperone present for consultations, examinations or procedures where needed.
Hello, I have an appointment or request with Marden Medical Practice. I need help with [wheelchair access / interpreter / hearing support / chaperone / carer support]. Can this be added to my request before I attend?
Extended access appointments in Shrewsbury
The official appointments page says Marden Medical Practice is part of a Primary Care Network of GP practices in Shrewsbury and surrounding areas offering pre-bookable evening and weekend appointments. These may be at different surgeries and with different healthcare professionals, not necessarily at Marden Medical Practice or with your registered GP.
| Extended access type | Listed availability | Patient note |
|---|---|---|
| Weekday evenings | Monday to Friday, 6:30pm to 8pm | Pre-bookable through reception during normal opening hours. |
| Saturday | 8:30am to 5pm | May be at another Shrewsbury-area surgery. |
| Sunday | 8:30am to 12:30am as listed on the practice page | Confirm exact time and location when booking because published wording may change. |
| Services available | GP, nurse, HCA, wound care, smear tests, NHS health checks, joint injections, mental health nurse practitioner | Ask which professional and site you are booked with. |
CQC rating, reviews, patient feedback and complaints
CQC lists Marden Medical Practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led also rated Good. The latest CQC assessment report was published on 7 November 2025. Patient feedback can still vary, so read reviews as patterns rather than relying on one old comment.
Official quality rating
CQC lists the practice as Overall Good. Check CQC for the latest rating before quoting it elsewhere.
Five key areas
CQC lists safe, effective, caring, responsive and well-led as Good.
Patient feedback
The practice homepage links to Friends and Family Test and review/feedback routes.
Complaints
Give dates, names if known, what happened, how it affected you and what outcome you want.
Marden Medical Practice vs Marden Medical Centre
This article is about Marden Medical Practice in Shrewsbury, at 25 Sutton Road, SY2 6DL, phone 01743 241313. Search results may also show Marden Medical Centre in Kent, at Church Green, Marden, Tonbridge, TN12 9HP. Before calling, registering or travelling, check the address carefully.
| Name in search results | Address clue | Likely meaning |
|---|---|---|
| Marden Medical Practice | 25 Sutton Road, Shrewsbury, SY2 6DL | This article. |
| Marden Medical Centre | Church Green, Marden, Tonbridge, TN12 9HP | Different GP surgery in Kent. |
| Marden Practice | mardenpractice.co.uk and Shrewsbury | Usually the Shrewsbury practice. |
Marden Medical Practice map and local travel notes
Address: Marden Medical Practice, 25 Sutton Road, Shrewsbury, Shropshire, SY2 6DL. Use this map for planning only. Confirm your appointment, whether your request can be handled online, and whether you need to attend in person before travelling.
Before leaving home
Bring your phone, appointment details, medicine list, hospital letters, samples if requested, glasses/hearing aids, and ID if registering.
If you are delayed
Phone reception as soon as possible. Late arrival can affect clinic, nurse, phlebotomy and time-limited appointments.
Parking
The official page lists disabled parking spaces for blue badge holders. General parking fees are not clearly listed on the official pages, so check local signs on arrival.
Prescription collection
Check your nominated pharmacy and processing time before travelling. Repeat prescriptions are usually available 3 to 5 working days after ordering.
What to do when Marden Medical Practice is closed
The official practice information says NHS 111 is available 24 hours a day, 365 days a year for urgent non-emergency help, and 999 should be used for life-threatening emergencies. NHS 111 online is for people aged 5 and over; call 111 for a child under 5.
| Problem | Use this service | Examples |
|---|---|---|
| Emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, major injury, severe bleeding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Need advice before GP reopens, unsure where to go, child under 5 needs phone 111. |
| Minor illness | Pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains, medicine advice. |
| Routine GP request | Wait for practice access or use online form during core hours | Fit-note admin, routine GP request, private letter, non-urgent prescription query. |
Official Marden Medical Practice links
Use these official pages for final confirmation before booking, travelling, ordering medication, relying on access details or submitting personal information.
official practice website · official contact and opening times page · official appointments page · official Total Triage update · official prescriptions page · official online services page · official new patients page · official meet the team page · official clinics page · CQC Marden Medical Practice profile